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Rated 3.8 out of 5 by 146 reviewers.
Rated 4.0 out of 5.0 by Excellent service All staff were amazing, went down there for a competition and had excellent service. The hotel was across the road from my destination and nice dinning places were close as well. August 21, 2013
Rated 4.0 out of 5.0 by Needs updating A nice hotel n a good location but the air conditioning is not effective and needs updating. No priority check in for a Platinum member? August 16, 2013
Rated 5.0 out of 5.0 by Lovely room and great hospitality My husband stayed for the night at the Holiday Inn in Bedford Road to celebrate our 5th Wedding Anniversary. We were very impressed with our room which was very clean and comfortable. We were very happy with the large screen TV and the lovely bathroom. The staff were very helpful and told us of everything that was available to use during our stay. August 15, 2013
Rated 5.0 out of 5.0 by HI Bedford Road, Northampton As a regular visitor to this hotel I am always impressed with the staff and their attentiveness. I was lucky enough to be upgraded to Executive Suite which was excellent (more please). The food is always really very good, especially the curry selection and the awesome Na'an breads the make fresh on site (I wish they would offer a peshwari na'an option as well). The management team and all staff are really good and nothing is too much hassle for them. WELL DONE. August 14, 2013
Rated 1.0 out of 5.0 by Old dated Rooms We arrived at approx 11pm,we were given our room key on the 2nd floor and found out that we had been given a double room instead of the family room that we booked,we had a 7 year old son who was extremely tired and just wanted to go to bed. I went back down to reception to ask to be changed to a family room which he did. Once in this room it was just so hot inside and the air conditioning unit was just SO noisy and not producing any cold air into the room unless you were stood over it. We went to open the window but found out it was covered in cobwebs and insects outside it so didnt have it open. I probably had about 3hrs sleep due to being so hot in the night and in the morning I had a 5hr journey down to Devon which I was so tired doing. There was no such thing as a goodnight guarantee like you get in other Hotels.We couldnt wait to get out in the morning and even went down the road for breakfast. I will not be staying or recommending this Hotel again. Very Dissapointed with Holiday Inn which are meant to be a great comfortable place to stay. August 5, 2013
Rated 3.0 out of 5.0 by Good reception staff Having been advised that the hotel had been overbooked, although I made the reservation in May, the staff at Northampton bent over backwards to make the new arrangements acceptable. In my view your hotel group need to look at both telephone bookings and customer service departments - I had no real assistance at all when contacting these departments concerning the changes. If local hotel telephone numbers are not to be easily found on your website your staff really do need to know where places like Northampton is situated!! August 2, 2013
Rated 2.0 out of 5.0 by OK for the money, but you only get what you pay for ... Room far too hot. V. poor ventilation and cooling system useless or broken. Apart from that, it's a cheapo hotel by the motorway and like all of them, best avoided when possible. August 2, 2013
Rated 3.0 out of 5.0 by Check if there's a wedding on when you book We didn't check to see if there was a wedding on. As we needed a family room the only option left was right at the front of the hotel. We were already in the room when we realised it would be an issue and with three small kids too late to make alternative arrangements. Everything else was really good. The sound of the wedding disco did however keep us awake most of the night. July 28, 2013
Rated 5.0 out of 5.0 by Good Value for money Was attending car show at Santa Pod, and hotel was ideally located. Value for money was really good. Excellent breakfast full English. Room very clean. Lovely pub with outside seating on the canal side just across the road. June 14, 2013
Rated 5.0 out of 5.0 by nice rooms and hlepful service On my stay at holiday inn Northampton, from checking in I was impressed, the staff there was polite helpful, the presentation of the hotel was fantastic, the food and drinks I received was brilliant. overall I can say I am very happy with my holiday inn experience, due to the presentation and the welcoming I received. thanks holiday inn June 12, 2013
Rated 2.0 out of 5.0 by Disappointing experience We've been looking forward to stay at this hotel again as we had a nice stay few years ago. We booked/paid for Dinner, Bed and Breakfast through central reservation online - the rate description stated: fully flexible rate includes breakfast and three course dinner from set menu or buffet in a designated hotel. When we went to have dinner at the restaurant, we told the restaurant manager that we booked for DB&B and therefore asked for the 3-course set menu described above, we were told they don't have any but we can order from the standard menu with £18 allowance each. As we looked at the price, it was absolutely impossible to get a 3-course meal with £18. My husband did have a 3-course meal but I decided to just have a 2-course meal out of principle. At check-out, I mentioned this to the reception staff who then had a word with the duty manager who agreed to take £6+ off the dinner bill (the excess from £36 dinner allowance for 2). We felt that we were mislead, not getting what we expected to get for what we paid for. June 3, 2013
Rated 4.0 out of 5.0 by Dining surprise I probably should have read the small print but as i stay at a lot of Holiday Inn's and Express I thought breakfast was included, it was not . I asked if dinner was being served and I was told it was very busy and I would have to book, however there were not places until 8pm. As I had been out all day without a meal I asked if there was anything else local and was directed to a pub nearby. After showering I went down to leave for the pub but on looking into the dining room I saw only 8-10 dining in a room for 50, I was asked to come straight in, good job I looked, it was pouring with rain. Nice meal, excellent service, but not joined up with reception. June 1, 2013
Rated 4.0 out of 5.0 by Fantastic Room Very pleased with our stay. The wall-drop is tiny and not suitable if you staying long. Liked the idea of the fridge in the room with some space to keep own drinks cool. Wi Fi was excellent meant could be online all the time. Excellent secure parking. Wide variety on the menu but not impressed with the food we tried. Breakfast was excellent and the staff were great. Will almost certainly stay there again but will probably eat out. Chef went out of his way at short notice to do a cake for my wife's birthday. Extremely pleased and thankful about this. May 30, 2013
Rated 4.0 out of 5.0 by Far nicer than a Premier Inn We stayed with two young children in a decent sized room with two double beds. Staff were superb, fixtures in the room a little worn, breakfast outstanding May 16, 2013
Rated 3.0 out of 5.0 by Not as good as it could have been I checked in on a Sunday night before a Bank Holiday and was greeted appropriately at the desk. At check-in I was advised that the restaurant was closed due to a party in progress but that I could still order Room Service without charge. The room was comfortable enough, as business hotels go, but the party had ostensibly taken over the bar area so there was nowhere to stretch out and relax with a quiet drink. I ordered food from Room Service, but there was no answer from the direct dial phone number so had to order via the Main Reception desk, and it took nearly 45 minutes for the food to arrive. Given the delay I was glad I had ordered a bottle of wine and not a single glass! I find it incredible in these modern times that large hotel chains can charge £13 to view a movie and for Wifi, when my local coffee shop, bar and restaurant all provide this service for free! May 12, 2013
Rated 5.0 out of 5.0 by Long term stay I have been staying at the Holiday Inn Northampton (Bedford Road) for nearly 2 years now and in all that time I have never had cause to complain or question any aspect of the hotel. Breakfast has always been spot on a the room I have has always used is always spotless when I get back from a long days work. May 8, 2013
Rated 5.0 out of 5.0 by Great service Ive been at this Hotel for a while now and its been a pleasure staying and look forward to staying for quite some time yet ! May 1, 2013
Rated 2.0 out of 5.0 by Good Staff Heater didnt work. Wall paper peeling from wall. Bed moves when you sit up in it. Shower temperature incorrect. Poor reward for Platinum members a bar of chocolate and a bottle of water ! April 15, 2013
Rated 4.0 out of 5.0 by great service and food stayed at this hotel for a bit of r&r away from work on arrival got checked in no problems after getting to 2nd floor room the heating was not that good very noisey and the room was very cold so asked reception if it was possible to be moved they did that straight away to a ground floor room much better but the wall heater did clunk a bit through the night by the wind the food however was top notch along with the service the chefmade himself known and came to the table to make sure everything was ok nice touch all in all a very nice stay and will use again in june when visiting relatives just need to upgrade the heating system Ps. hope its not needed next visit April 6, 2013
Rated 3.0 out of 5.0 by wedding party noise There was a wedding reception in full swing when we returned to the hotel at night, with boom boom music going and people outside reception gathered to smoke and chat, outside our room. In the morning we were woken up by the constant "click click" of wheeled suit cases being dragged over paving slabs by guests leaving reception. Room 12 is strongly NOT recommended. Otherwise the hotel was what you would expect, and was good value. The hotel management should have put the wedding guests near to their own noise, people on the second floor heard none of this carry on. April 6, 2013
Rated 5.0 out of 5.0 by Friendly staff Excellant service from hotel staff and management. My son and I were impressed with the helpfullness and friendly manner of the staff. Our thanks to the staff for a pleasant stay at your hotel April 2, 2013
Rated 4.0 out of 5.0 by Holiday Inn, Northampton The staff have always been extremely welcoming and polite. Whilst the hotel is not the best looking the facilities are good, the rooms clean and comfortable, communal areas tidy and inviting. There is a small gym, which although tired and a little run down, is functional. Food is exceptional, mostly cooked fresh. The Indian chefs have a small but excellent Indian menu with a new tandoori oven. The curries are superb and so is the service. I am a regular at this hotel and so may be slightly bias; but I believe it is worth a visit, if only for the curry alone. March 27, 2013
Rated 4.0 out of 5.0 by Room Change Excellent service with room change - due to very noisy and unreasonable 'neighbours'. Not only changed the room, but staff were proactive with confronting the 'neighbours' Great job Thanks March 26, 2013
Rated 5.0 out of 5.0 by Weekend break This hotel is a very nice hotel .i would strongly recommend this hotel on arrival I was immediately upgraded after I asked if any was available being a platinum club rewards holder.We were then offered a complimentary snack or drink from the fridge which I have never been offered at any other hotel.breakfast was nice and plenty of selection.i never ate at the hotel other than breakfast but did visit a local pub which there are 2 of within 5 mins walk.Just one downside was the local boy racers in the car park who I think must have been preparing for a day at Santa pod.I didn't feel it necessary to complain about this as the disturbance was only for about 20 mins.All in all this hotel is well located to the town centre but far enough away for a peaceful retreat and relaxing break. March 22, 2013
Rated 5.0 out of 5.0 by Excellent staff service. I have become a regular user of this hotel, for business purposes & use it as my prefered option. My recent booking was done through a new, corporate booking site that we now use & to my horror found that the email from this site to the hotel did not arrive. Consequently, there was no room at the Inn for me. The deputy manager, Rodwell, knows me as a regular customer & booked me in without hesitation, sorting out the problem the following morning with the booking site. This was excellent service & made me feel a valued customer. Well done Holiday Inn. March 17, 2013
Rated 4.0 out of 5.0 by Holiday Inn Stay Really like staying at this Holiday Inn , the staff are always friendly and are attentive and quick to respond to any requests. Minor niggle was that the heating wasn't working properly in our room, admittedly we didn't mention anything until the morning we were leaving but as soon as we did the receptionist offered us a portable heater which was excellent service. Definitely recommend this hotel as it is well appointed, quiet and comfortable 5/5 March 16, 2013
Rated 4.0 out of 5.0 by Mediocre rooms, great Indian menu My Reception desk welcome was very good, plenty of smiles. One thing puzzles me, as a Priority Card holder, the welcome pack differs. Why not just make it standard? The room was at best tired, with two wall mounted heating units, one of which looked like it was originally fitted by the Romans.. Not really very good when comparing to other hotels in the area. The Indian menu is fabulous. Great food, and very good value for a hotel. I was seriously impressed. Overall great staff and great food, Holiday Inn just need to get the rooms to the same standard. March 11, 2013
Rated 5.0 out of 5.0 by What a GEM I have stayed in the holiday inn exprees on the M1 Junction so many times. First time i have stayed here. Chef come and asked me how the food was after my evening meal (Which was excellent by the way) as i do not usally eat at hotels but was highly reccomended by the staff. As a Plat member the upgrade was out of this world. I will make sure i stay here again next time in the area. The breakfast was also good in the morning with a full selection of fish and specailist requests at no extra cost. I stay in Holiday Inns 2 times per week ave and this is one of the best for value for money and service. Regards One Happy Customer. March 6, 2013
Rated 5.0 out of 5.0 by Excellent stay We very much enjoyed our stay and would recommend this hotel. Excellent bed, not too soft and and not as narrow as at other Holiday Inns we have stayed in. The staff were extremely helpful and attentive. February 28, 2013
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