Rated 5.0 out of 5.0 by ChemistKelvin Strange location, but excellent experience!
Located just off the M1 Motorway, in an industrial park, first impressions were mixed, but once parked in the large car park and waling into reception, the usual Holiday Inn quality and standard of service was evident. Comfortable rooms, good sound insulation so no intrusive road noise, and the benefit of the Spirits Health Club, with swimming pool, bubble pool and sauna, made our overnight stay very relaxing.
Handy for NEC and Rugby.
May 12, 2013
Rated 4.0 out of 5.0 by Mummyb Great hotel
Sat on the terrace in the sunshine having our drinks.reception staff friendly and helpful. Had a meal in restaurant which was nice. Would stay again
May 10, 2013
Rated 5.0 out of 5.0 by Alan29 problem on checking out
when checking out, lady on reception said there was a charge on my bill for room service. I pointed out that I had not had room service! She then said the charge was for service in restaurant. I stay at hoiday inn hotels on a regular basis and have never been asked for this charge. It was only for just over £4 and she said she would take it off the bill. The lady was rather rude and abrupt, not customer friendly at all. Also, as a priority club member, was offered a newspaper, but these are available for any guest to pick up. Some holiday inn hotels offer a welcome drink on arrival, but not this hotel at Rugby. Other than that, food in restaurant was excellent, but think that wine at over £8 a glass is rather excessive. My stay was on Monday 15th April 2013
April 26, 2013
Rated 4.0 out of 5.0 by Sone Good Hotel
Have stayed in many Holiday Inn hotels, We thought this was one the best for quality. Things were not falling to bits! Will defiantly stay here again! Good for a stop over to get into London.
First time we had juice & a bar of chocolate in the room on arrival for kids! Just wish Holiday Inn would sort out the heating control in the rooms, it never works for us.
April 14, 2013
Rated 5.0 out of 5.0 by Sue11 Comfy bed and tasty breakfast
This was my second visit to the hotel and I was not disappointed with the clean and comfortable room or the good range of food available for breakfast.. The restaurant staff were very helpful and kept our teapot topped up! The big HD TV was a very pleasant surprise, as was the range of tariffs for Internet use in the room. I thought £10 for 4 hours was very reasonable, especially as your website quotes £15.32 initial fee. Maybe this should be updated to reflect the current charges. I would have no hesitation in recommending this hotel.
April 5, 2013
Rated 3.0 out of 5.0 by DurkinK Not recognised as a Gold Customer
Average stay, not recognised as a Gold customer even after presenting my card. Room was a bit small and cramped especially working space. Food okay no real issues but nothing great.
April 2, 2013
Rated 3.0 out of 5.0 by ds58 Quality of Service on Food
This is the second time in 3 months I have experienced this problem
1. Ordered food. 40 minutes later told they had not got any of the item I chose.
2. Re-ordered an the item which came back was not what I ordered
3. Got an email from the General Manager to which I replied asking for more details. One week later no reply.
March 5, 2013
Rated 3.0 out of 5.0 by bh1976 Food...!
Hotel was ok, gym was ok, but the food wasn't. It took an age to arrive, was poor quality and a warm dessert arrived cold. (cold custard not good), the lady serving us was very nice, we didnt complain much as ittook so long just wanted to get to bed in the end... not only the food was a pr standard, pricing was way over the top, I was on business so it didn' really matter, howver ot all people visit a hotel on business so I felt I should write this review (go out for food... it will be worh the taxi ride)
March 5, 2013