Rated 4.2 out of 5 by 190
Rated 1.0 out of 5.0 by Swannie Tired and old
I stayed at this hotel for 5 nights from the 14th December. i arrived at 8pm and was greeted by the reception, upon checking in i was told due to about 6 people staying the restaurant was closed, which was Ok as i could have bar food. i went to my room which was their version of an executive room, i was very disappointed with the room although clean it was like late 80's/90's decoration. To say it was an executive was a poor excuse. As a platinium elite member i stay in a lot of Holiday Inn hotels so i know what too expect.
the next morning i went down for breakfast and was greeted with dirty glasses and crockery. I asked the waitress to get me some clean items which she did gladly and said that it was her first day back and that the night time staff never look to see the condition of crockery etc.
That night after a late night working i got to my room to find an open half filled bottle of water that the cleaner must have had as i hadnt had any water, it doesnt take much time to put things in the bin, that then got me thinking how clean is my room really. I complained to the receptionist and she said she would speak to the duty manager, when i returned from my dinner there were 6 bottles of water in my room, not really what i asked for!!!!!!
Every morning i was greeted by dirty glasses and crockery, it wasnt until my last morning that the waitress told me that the dishwasher was unless and needed either cleaning or replacing.
when i checked out i was asked if i enjoyed my stay too which i explained my issues, the receptionist said that he would credit my account 5000 points for the inconvenience but as yet i havent received them, also he said he would get the manager to give me a call. Again as yet i havent received a call.
I will never stay at this Hotel again
December 24, 2014
Rated 3.0 out of 5.0 by Icky123 Great staff, shame about the noise levels
Although there were issues with the level of party music noise, the staff were amazingly helpful, thoughtful and cheery. A very pleasant hotel.
December 18, 2014
Rated 4.0 out of 5.0 by jan** nice clean hotel, helpful reception staff
Room clean and tidy but bedroom a bit small. Paid for 'free' bar but spirits not included. Lady on reception was lovely really pleasant and helpful, bar and waiting staff not so much, just there to do a job. Paid for 3 course dinner with only sweet options for pudding would of liked to have a savoury option such as cheese and crackers? Breakfast itself was really tasty however I had to stand around waiting for beans, eggs and bacon which had all ran out and had to ask several staff. Coffee cups were stained but put on tables anyway. Spent five minutes looking around where to get the coffee from before a member of staff brought the jug over to us.
Overall a good experience but a few minor things let the hotel down.
Would use again though
December 17, 2014
Rated 4.0 out of 5.0 by miknik Mr Duckworth
As always when staying at Rugby i was welcomed as a previous guest on arrival and the restaraunt and bar staff are always very freindly
December 15, 2014
Rated 5.0 out of 5.0 by Andros Well run hotel
Very well looked after in a hotel we would be glad to visit again.
December 4, 2014
Rated 5.0 out of 5.0 by Joda Excellent hotel
We only stayed one night, but found this hotel to be very good in every way, and would definitely stay again should we be in this area. It is set in a very quiet situation. Also, there is a lovely indoor swimming pool. We did not have dinner here, although the restaurant looked very good but breakfast was excellent and cooked to order. My only other comment is, if you have a problem with stairs ask for a first floor room as there is no elevator to the second floor..
December 4, 2014
Rated 2.0 out of 5.0 by shafs76 Poor service in Restaurant and ihg points not rewarded
I am an ihg platinum member and therefore requested the free points at check in, this was not rewarded even though the receptionist told me she would add them to my account. When i went to the restaurant for my evening meal i had an offer of 1000 points for eating in the restaurant, the staff had no clue about this even though i showed them the message i had on my phone from the ihg app, i was then told the 1000 would be added to my account again this hasnt been done. I ordered a drink while i looked at the menu in the restaurant i had to wait 45 mins for this and also i took over 20 minutes for the staff to come over and take my order for food and the restaurant wasnt even busy. in the morning when i went for breakfast i was shown to my table and requested a coffee, again i had to go chase up the waitress after 15 minutes. I have stayed at a number of holiday inns in the past but i have to say the service in the restaurant in this holiday inn is the worst i have ever experienced, it was really bad and i am disappointed i have missed out on 1500 ihg points too.
December 3, 2014
Rated 4.0 out of 5.0 by Holly 6523 Top class customer service
The receptionist on duty for my check in and out was exceptional I can't say enough to commend her positive friendly approach. I nominate Leila (I think was her name) as a stand out employee for Holiday Inn a great brand endorsement and an example others should follow.
December 1, 2014