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Rated 4.2 out of 5 by 188 reviewers.
Rated 4.0 out of 5.0 nice clean hotel, helpful reception staff Room clean and tidy but bedroom a bit small. Paid for 'free' bar but spirits not included. Lady on reception was lovely really pleasant and helpful, bar and waiting staff not so much, just there to do a job. Paid for 3 course dinner with only sweet options for pudding would of liked to have a savoury option such as cheese and crackers? Breakfast itself was really tasty however I had to stand around waiting for beans, eggs and bacon which had all ran out and had to ask several staff. Coffee cups were stained but put on tables anyway. Spent five minutes looking around where to get the coffee from before a member of staff brought the jug over to us. Overall a good experience but a few minor things let the hotel down. Would use again though December 17, 2014
Rated 4.0 out of 5.0 by Mr Duckworth As always when staying at Rugby i was welcomed as a previous guest on arrival and the restaraunt and bar staff are always very freindly December 15, 2014
Rated 5.0 out of 5.0 by Well run hotel Very well looked after in a hotel we would be glad to visit again. December 4, 2014
Rated 5.0 out of 5.0 by Excellent hotel We only stayed one night, but found this hotel to be very good in every way, and would definitely stay again should we be in this area. It is set in a very quiet situation. Also, there is a lovely indoor swimming pool. We did not have dinner here, although the restaurant looked very good but breakfast was excellent and cooked to order. My only other comment is, if you have a problem with stairs ask for a first floor room as there is no elevator to the second floor.. December 4, 2014
Rated 2.0 out of 5.0 by Poor service in Restaurant and ihg points not rewarded I am an ihg platinum member and therefore requested the free points at check in, this was not rewarded even though the receptionist told me she would add them to my account. When i went to the restaurant for my evening meal i had an offer of 1000 points for eating in the restaurant, the staff had no clue about this even though i showed them the message i had on my phone from the ihg app, i was then told the 1000 would be added to my account again this hasnt been done. I ordered a drink while i looked at the menu in the restaurant i had to wait 45 mins for this and also i took over 20 minutes for the staff to come over and take my order for food and the restaurant wasnt even busy. in the morning when i went for breakfast i was shown to my table and requested a coffee, again i had to go chase up the waitress after 15 minutes. I have stayed at a number of holiday inns in the past but i have to say the service in the restaurant in this holiday inn is the worst i have ever experienced, it was really bad and i am disappointed i have missed out on 1500 ihg points too. December 3, 2014
Rated 4.0 out of 5.0 by Top class customer service The receptionist on duty for my check in and out was exceptional I can't say enough to commend her positive friendly approach. I nominate Leila (I think was her name) as a stand out employee for Holiday Inn a great brand endorsement and an example others should follow. December 1, 2014
Rated 5.0 out of 5.0 by Great Place To Stay Very good for using as a function or long stay for business as many industrial parks in the area. November 29, 2014
Rated 4.0 out of 5.0 by Good Service I experinced good service from the staff at the hotel. The bar menu has recently been change and it is not to my liking, however having said that the quality of the food is good. You cant please all of the people all of the time unfortunately. November 28, 2014
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