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Rated 4.1 out of 5 by 84 reviewers.
Rated 4.0 out of 5.0 by Great staff The staff have a customer focus, that is the hotels strength, they are friendly and very accommodating, a credit to the company. The hotel is very clean and tidy, food is decent so plenty to be content with. Some of the rooms are tired but that seems to be a Holiday Inn issue as they are better than other Holiday Inns. January 25, 2014
Rated 5.0 out of 5.0 by Staff & service Really warm , helpful and friendly staff. Always willing to have a conversation. Nothing is too much work for any of them. I always look forward to returning January 18, 2014
Rated 4.0 out of 5.0 by Holiday inn Good service rcvd by reception every time upon check in, thanks . January 11, 2014
Rated 2.0 out of 5.0 by Not a great stay On arrival to our room the sofa sette had a tear in it , Also there was a box of opened condoms in the bedside draw, The tv channel to view the hotel facilities and bill didn't work, not the 1st time we have stayed here , and the time previous were ok , Always had good stays in holiday inn accommodation , but won't be returning to this one January 9, 2014
Rated 4.0 out of 5.0 by Good but needs improving Unable to book over the phone. Booked via Internet but unable to confirm booking. Repeatedly contacted but system was down. They have promised to ring us back never did. Sent a complaining letter which was replied. The day of arrival (late at night) our room was not made. Bed was missing bedding. Towels missing from bathroom. Reception had to be informed. They did not reply on the phone. Although when they were informed, it was rectified as soon as possible. Repeatedly the phone was not replied in either the reception or restaurant. The staff in the bar was not always present. More than once we had to look for somebody in the restaurant or the reception in order to get served. It seems that the staff had to be present in more than one place at the same time. Polite but not as professional as I would expect from a holiday inn hotel. January 4, 2014
Rated 5.0 out of 5.0 by Great Value Stayed in Family Room - included hairdryer, iron and ironboard (so do not pack these!) but no fridge (essential if you have young children/babies) - maybe holiday inn can improve on this? Great value, location , friendliness, food, etc, Restuarant - Staff were very flexible for vegetarians and there were enough options. has small gym (do bring your trainers, shorts, etc), swimming pool (towels provided but you will need £1 coin for lockers), sauna and jucuzzi. Highly recommended! January 4, 2014
Rated 5.0 out of 5.0 by great nights stay with VERY friendly (& obliging) staff All 3 of us had a great nights stay at the Holiday Inn Rugby/Northampton. Staff at breakfast went out of their way to be helpful & the room & facilities were VERY comfortable. Would recommend it to ALL/ANYONE needing to stay near the Midlands for work (we met a bloke at breakfast who has been staying there Monday - Friday for months!) December 22, 2013
Rated 5.0 out of 5.0 by Excellent Venue This is the second year we have booked our family Christmas Party at the Holiday Inn Rugby and I must say both times were excellent, the hotel Is spotless, bright, friendly, staff very helpful, rooms fantastic well worth the money we paid, we had use of the facilities during our stay which were brilliant, we used the swimming pool, gym, jacuzzi & sauna. We will definitely be coming back next year. Forgot to mention the Breakfast, never seen so much choice, staff again on hand making sure we had everything we needed. Excellent !!! December 13, 2013
Rated 5.0 out of 5.0 by Exceptional Service - A Great Place To Be! As a frequent guest at HI Crick, it has been possible to gauge the level of service over a period of time rather than a snap shot of just a single visit. Without exception, the principal asset of this hotel is its staff who work together as a team to ensure a positive and enjoyable experience for its customers. A good hotel facility can only be enhanced by the atmosphere created by those that are employed and service its patrons. Hopefully the forthcoming change of General Manager will retain the positive morale and tireless efforts currently in place. December 11, 2013
Rated 4.0 out of 5.0 by weekend in the shires Good location just off M1 but rooms were a little on the small side. Bar was bright and staff friendly. Didn't eat at the hotel due to other arrangements but what we saw looked good. November 30, 2013
Rated 5.0 out of 5.0 by overnight stay for wedding we stayed over night after attending our neice's wedding.The service we received was excellent from the time we arrived until departure,our accessible room was excellent as my husband is in a wheelchair. it was great to be made so welcome. November 20, 2013
Rated 2.0 out of 5.0 by Crick Holiday Inn - one night Overnight stay which was re-arranged (for free) after the function we were attending with the original booking had to be cancelled. Rather than lose altogether used this night on a return home. We have been here before and knew of a small pub in Crick village which gives better food and VFM than hotel so we used that. Towels almost thread bare and very small, soft pillow = almost empty pillow case (when will HI get the pillow options right ?). Furniture was grubby, (couch was stained), bed was too firm. GOOD big screen TV This is the second time I have completed said questionnaire as it came back to me, possibly for mentioning the name of the pub in Crick ? November 15, 2013
Rated 2.0 out of 5.0 by One "rewards" night Second time to stay here (for convenience sake) and H.I. were good enough to change date after reason for original booking was cancelled. Bed was firm and uncomfortable, "soft" pillows = THIN pillows (will they ever get this request right ?) !. Furnishings grubby (settee stained), towels almost threadbare and too small. We did not eat there due to cost and previous experience as well as being familiar with a great pub Crick 5 mins away (Red Lion). Usually carry our own bowl of cereal and long life milk for breaky. Not the sort of standard I would expect from a H.I. Express let alone a H.I. (International brand !!) November 14, 2013
Rated 3.0 out of 5.0 by Room and Dining Nice welcome by reception. Room was lovely but a bit small the air con did not work so it got quite warm in the room. Staff were very good. Food was OK. October 30, 2013
Rated 3.0 out of 5.0 by Unexpected visitor!!! As a regular business traveller I had planned this stay to ensure a good nights sleep before for an important local early morning meeting. I checked at midnight and checked out at 7.30am, so this stay was a simple bed for the night. On check-in I was told there were no points vouchers available. A slight annoyance as it is offered as a rewards benefit, but not a big problem. A bigger problem was being woken up at close to 3am with someone else turning the lights on and checking into the room! Clearly, a bit of a shock to be woken up this way and after a brief - polite! - conversation they went back to reception to request another room. My biggest grievance is not the disturbed nights sleep as I never really settled again, but the simple fact that I had been assured that I would be contacted with an apology for the mistake with the room. Clearly I am still waiting...... October 28, 2013
Rated 5.0 out of 5.0 by Good Trip This trip was for a meeting on the Sunday Morning so stayed Saturday night to be on time. The hotel is easy to find and very comfortable the food was very good and well presented.. October 24, 2013
Rated 5.0 out of 5.0 by Fantastic better then expected... I booked this hotel for my family of four two adults, two children. The hotel was very clean and tidy. We got an immediate warm response from reception staff I was vey impressed with overall decor and presentation of hotel. After a long drive it was very nice to have drinks and chocolates on beds for the children. I stated that I have mobility probs therefore was given a ground floor which was very good. Th children made use of swimming facilities and thoroughly enjoyed them. The only issue is I had to sit in the warm pool the hole time as children under 16 cannot go into pool alone. My children are 13 and this restriction meant they could not fully benefit from pool. life guard was not present in the pool and should be. I must say on the up I enjoyed breakfast choice and service. I would recommend this hotel to all as the service is very good. October 24, 2013
Rated 5.0 out of 5.0 by EXCELLENT HOTEL EXCELLENT HOTEL. BRILLIANT LOCATION. WE HAVE BEEN STAYING HERE HAS A FAMILY FOR YEARS AND IT IS STILL HAS CONSISTENT HAS OUR FIRST VISIT. WE TRAVEL 2 HOURS FOR A WEEKEND HERE IT IS SO FRIENDLY WARM AND WELCOMING A TRUE DELIGHT. I WOULD RECOMMEND FOR ANY SIRCUMSTANCES FAMILY OR BUSINESS IT IS GREAT :) October 19, 2013
Rated 1.0 out of 5.0 by good until Great stay friendly staff, until i was over charged nearly 70 pounds called to enquire why. They said they would sort it, still waiting. October 2, 2013
Rated 5.0 out of 5.0 by Excellent as always We love this Holiday Inn, it was our 4th visit. Good deal for Dinner, Bed and Breakfast. Room clean and prepared well, kids love the chocolate bar and water left on their bed. Gym and swimming pool excellent, dinner and Breakfast fantastic. Staff always very helpful and friendly, but in the restaurant they work so hard and feel they could have more staff on. September 25, 2013
Rated 4.0 out of 5.0 by Room Access It is best to have your room 'key' reset whenever you go past reception - everytime we went to our room we had to walk back as our key would not work September 24, 2013
Rated 5.0 out of 5.0 by Very friendly staff the staff were excellent and appeared to really care about my stay. The two ladies who ran the breakfast and lunch at the restaurant were excellent and so efficient. All in all - i would heartily recommend. Very good recognition of IHG club members. September 22, 2013
Rated 5.0 out of 5.0 by great hotel to relax in stayed here before,its a great hotel with a fully equiped gym,sauna,swimming pool great to wind down at the end of the day,and finish it of with a meal and drinks September 15, 2013
Rated 3.0 out of 5.0 by Check in Did not feel I was recognised as a Rewards Club member and this has now been borne out by your invitation for me to become a member on the email requesting me to join. My membership number is117880472 and I receive regular emails on this account! September 11, 2013
Rated 5.0 out of 5.0 by The staff are a credit to the Hotel. We had a lovely stay at the hotel. I did feel that apart from the front main entrance to the hotel, it did lack the wow factor externally, internally the block where the rooms are did feel a bit dated. Overall though, it was the friendliness of the staff that made our stay so enjoyable. I would suggest that the hotel offer an early breakfast package for those leaving the hotel before 7.30am on a weekend. September 9, 2013
Rated 5.0 out of 5.0 by Great Location Stayed here for three nights for the Moto GP at Silverstone. Great location for the circuit. Very clean and tidy hotel, friendly staff and a very quiet place to stay.. Highly recommend.. September 6, 2013
Rated 5.0 out of 5.0 by Excellent all round Stayed for 1 night on the fabulous advance purchase rate on DBB, excellent value for money and the staff couldn't have been more helpful. The pool was great and the food and service excellent. Would happily stay again if we travel that way again. Family room was comfortable and spacious with really comfy beds. Kids loved the pancake machine at breakfast too. Great location just off the motorway as we were travelling down to Kent which broke up our long journey. Well done and thank you HI Rugby Northampton! September 5, 2013
Rated 3.0 out of 5.0 by beds not as good or as wide as premier inn Tv - only BBC worked all other channels pixelated constantly. Manager could not sort problem - next evening the same! Toilet not cleaned on second night but was on third night after bringing it to the attention of the manager. August 26, 2013
Rated 5.0 out of 5.0 by Perfect Dinner Bed and Breakfast My family and I stayed at the holiday inn at Rugby last week and had a very enjoyable stay. The staff were friendly and went out of their way to look after and make our two young girlies feel special. We took advantage of the swimming pool and really liked the facilities, free towels and costume drying. Compliments to the chef for our 3 course evening meal which caters for both adults and children. Thank you very much for a lovely stay. August 22, 2013
Rated 3.0 out of 5.0 clean tidy dreadful breakfast experience Stayed overnight following a wedding reception st the hotel. that went well the food was good and the room setting superb. bar could have been better staffed at busy times Breakfast however was another story we arrived. to uncleared. tables were asked. if we wanted coffee it arrived 30 minutes later when we asked again. there was a poor quantity of food available. and it wad not regularly. replaced. the staff were slow and miserable. This would have cost £15 per year if we were not on a wedding booking. would not recommend. August 21, 2013
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