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Rated 4.2 out of 5 by 220 reviewers.
Rated 2.0 out of 5.0 by Not all, but most of the staff are not so good Most of the staff I dealt with were clueless. As a Spire Elite member I know what a good staff is vs. a bad staff. The room was too much money for the services received. I've stayed here before & would never recommend this site to a frequent traveler. The only pro in my eyes for this place is the casino shuttle. Nothing else good to say...... July 22, 2015
Rated 2.0 out of 5.0 by stay ok the staff was good but the guests were young and noises--like a frat house July 22, 2015
Rated 1.0 out of 5.0 by thanks the room was ok the beds were nice but there was a bright light coming in the room and it lite the room up so we could not sleep it was to bright July 13, 2015
Rated 4.0 out of 5.0 by We will be back Our night clerk, Tajee, was competent, charming, all smiles and very helpful. She made this visit and we will return because of her exemplary service! Thank you Tajee. I'm sorry if I spelled your name wrong. My only suggestion would be to add hair dryers in the rooms. July 12, 2015
Rated 5.0 out of 5.0 by Best Hotel - CT What a great stay. This hotel has everything that you already expect from a top-holiday inn with some more. The shuttle takes you back and forth all night long to Mohegan Sun . Theres also a great sports bar in the Hotel with a couple off pool tables inside. My stay was even better because of the front desk staff ONIL. He took care of me and my wife from when i checked in saturday till i checked out tuesday morning. Needed a late checkout. No problem. Needed some towels at 3 am.You got it. Changed my mind and decided to stay another day. Consider it done. And he did it all with a smile on his face. If every holiday inn i have stepped into had a front desk staff with Half of ONIL`S good attitude, they would all have a 5 star. July 7, 2015
Rated 4.0 out of 5.0 by Comfortable and Always a Smile A great location it is!! Mainly, a comfortable, relaxing place to be. July 7, 2015
Rated 5.0 out of 5.0 by Positive Review I reviewed some of the negative comments regarding this particular hotel prior to making reservations. I found nothing that supported these complaints during my visit. Clean room, excellent service from the staff. I would stay again. July 7, 2015
Rated 2.0 out of 5.0 by Only stayed because of availability Would not recommend this hotel unless you are in a pinch. Dusty Room, Noisy elevators adjacent to room all night, A/C in room did not work well, no TV remote in room. I have been a loyal IHG member for a while (currently gold) and I have stayed at hotels all over the world. This was by far the most mediocre. July 7, 2015
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