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Rated 4.0 out of 5 by 131 reviewers.
Rated 3.0 out of 5.0 by Hotel needs updating Hotel seems to be stuck in the 90's. Not customer friendly - overtly large lobby, no newspaper delivery to room, minimal evening staff. October 24, 2014
Rated 4.0 out of 5.0 by Holiday Inn Norwich The hotel accommodations are fine. The Hotel staff is fine. I was disappointed by the food quality, particularly at breakfast. October 21, 2014
Rated 4.0 out of 5.0 by Accommodating Staff We stayed four nights and enjoyed the relaxation. I was very annoyed that the hotel charged my credit card $20 on the morning of my arrival to cover incidental costs after my check in. As the hotel already had my credit card on file, it was very unethical of them to charge my card just in case I had breakfast in the hotel, etc. The charge still has not disappeared from my bill. I'm not sure I would stay at a Holiday Inn again because of this policy. It doesn't feel very customer friendly to me. October 18, 2014
Rated 1.0 out of 5.0 by wedding stay Staff was not accommodating for rooms for wedding party and I did not receive the room I made reservations for. I was limited to the open bar that we paid for. October 16, 2014
Rated 1.0 out of 5.0 by Unhappy Not worth the money. The hotel is dated. You can tell they made some attempts to update but not enough to be charging so much. The pool was cold and had no towels. The floor is very slippery and bathroom rusty and door rotting. We also had to wait for another guest to let us into the pool from inside because the door was jammed. There was no ice in the vending area. We were double charged for items in the lounge and service was a long wait. The guestroom bathroom was not very clean and had a large water leak stain on the ceiling. I will be staying at another very nice hotel for 1/3 the price next time I am in the area. October 16, 2014
Rated 3.0 out of 5.0 by Comfortable stay Hotel room was comfortable and clean, staying for an overnight visit with the shuttle available to Mohegan Sun is effortless. The front desk staff was not very welcoming and it seemed like they had somewhere better to be. Check-in wasn't that smooth because they were rather disinterested. The shuttle to the casino was fantastic, our driver was extremely nice and was very polite on the short ride over. October 16, 2014
Rated 5.0 out of 5.0 by Norwich Stay This hotel provided me with everything I needed for an enjoyable stay. I entertained friends for breakfast, I was able to do my laundry, I felt safe and was surely comfortable. I will stay again October 16, 2014
Rated 4.0 out of 5.0 by great staff every member of the staff meet was attentive polite and frindly October 16, 2014
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