Rated 4.2 out of 5 by 192
Rated 3.0 out of 5.0 by unsatisfied3 Over Charged
After my stay I checked my credit card statement to make sure that my bill was accurate. I was extremely frustrated to find that the hotel had charged my card the correct amount as well as an additional $320 on a separate charge. When I called and tried to explain the situation to staff no one listened to what I was trying to tell them. I was bounced around for over an hour to 3 different employees and was assured that the charge would be reversed that day. It has been over a week and no change. I have initiated a fraudulent charge claim with my bank. I am extremely disappointed with how poorly the staff is trained to handle these situations and how they lied when assuring me that the charge would be taken care of that day. I will NEVER stay at a Holiday Inn for the rest of my life and will do my best to discourage anyone else from doing so.
April 21, 2015
Rated 4.0 out of 5.0 by ajones18 Good hotel, conveniently located, but dirty bathroom
Hotel is always in great shape, staff is great and always helpful. Hotel is convenient to the casinos. Cleanliness of the bathroom was a disappointment for my most recent stay. Toilet had dried up urine all over the bowl and running down the front. I am not a big complainer but I had to clean my own toilet upon arrival. I travel a lot and always prepared with cleaning wipes, but not something that should be considered acceptable.
April 21, 2015
Rated 5.0 out of 5.0 by dankurt98 Great value
Perfect spot close to all. Great packages to the local attractions and still close enough for some of the adults to take the shuttle to casino at night.
April 17, 2015
Rated 1.0 out of 5.0 by joei9 We had a bad room
No Morning Hot water, just luke warm
The heat was loud and uncontrollable
not a good stay.
April 9, 2015
Rated 5.0 out of 5.0 by Debbie0801 great atmosphere and comfortable bed
We stayed at this hotel to go to a concert at Mohegan Sun. The check-in was quick and easy and everyone was very friendy and helpful. The shuttle to and from the hotel was excellent. We ate at the sports bar in the hotel and it was very good. Our room was nice and the bed was comfortable. We even had choices of firm or soft pillows. It was a place that I definitely would stay at again.
April 8, 2015
Rated 5.0 out of 5.0 by ssss1 great rate
Close to Mohegan with shuttle and free parking. Great rate, even with last minute booking. Comfortable and the staff are so friendly and helpful. Would stay again.
April 6, 2015
Rated 5.0 out of 5.0 by sjdjw Comfortable bed and great service
excellent shuttle service to Moheagan Sun- very reliable and safe. The only downside was the curtain in the room did not close fully to completely make the room dark at night. Otherwise, great place to stay.
April 2, 2015
Rated 4.0 out of 5.0 by Nanoftrey service front desk
As always,staff was very courteous and very accommodating. Have recommended to friends.
March 31, 2015