Rated 3.9 out of 5 by 60
Rated 3.0 out of 5.0 by Happy Times New Year's Eve Reservation
Room was not fully cleaned the next morning. Dirty coffee cups and empty water bottles were left on the night stand between the 2 beds.
Had trouble with the heater. Set control, heat went off but continued to blow cold air all night long. Person that slept in the bed next to the heater ,was cold all night long. Had to put a chair in front of the heater to block the cold air from hitting that person.
Also New Year's Eve someone was yelling during the night but didn't want to call front desktop start any trouble because they were drinking. Also found a stale cigar under our door.
January 10, 2014
Rated 5.0 out of 5.0 by Grace57 Prince
Chose to stay ath this Holiday Inn because of a concert that I was going to at the Mohegan Sun. The staff was excellent with the exception of housekeeping forgetting to bring us additional towels after we had asked her for some. We also found a long hair extension on the bathroom floor and heard the guest from across the hall complaining that their bathroom wasn't clean. We didn't bother to complain because the previous night, we heard that the hotel was full to capacity and the overall experience at this hotel was a good one. Room was huge, clean, comfortable and staff was awesome. The pool and the freebies were a nice added touch. The shuttle service was awesome, and the shuttle driver, Jerry wore a purple dress up shirt and played a "Prince" cd as I was on my way to see " The Purple Highness!" The pub food was luke warm, not that good and overpriced. The breakfast restaurant had nice hot food, and we enjoyed it better than the Pub. We will definitely stay here again.
January 3, 2014
Rated 4.0 out of 5.0 by Starfish&Coffee Thumbs up to Justin, Gail & Jerry
Attended the recent Prince concert at Mohegan and perched at the HI for the night. The experience and room were everything you would have wanted from a hotel. Staff were completely in-tune with the event and the complimentary drink, kind / efficient check-in and check-out, and Prince tunes playing in the shuttle to Mohegan helped make the experience even more memorable. Thumbs-up... you folks are nailing it.
January 2, 2014
Rated 5.0 out of 5.0 Great Service and Staff
Great staff and wonderful welcome when we arrived, easy checkout also.
January 1, 2014
Rated 4.0 out of 5.0 by babydollsally Clean & comfortable
The hotel was nice, clean & comfortable. The staff was very nice. The shuttle to the casino was very convenient. I would stay here again.
January 1, 2014
Rated 4.0 out of 5.0 by Karene21 Family Celebration
Great stay at a location close to Mohegan Sun. Rooms were a good size. Friendly staff!
December 31, 2013
Rated 3.0 out of 5.0 by sleepshort noisy bar crowd
We stayed over on a friday night, and the bar was well attended.
Unfortunately, when the bar closed many patrons congregated in the parking lot and continued their celebrations well into the early hours.
The noise was considerable and made sleep very difficult.
December 24, 2013
Rated 3.0 out of 5.0 by derf51 good service and clean room
Good place to stay IF you are not allergic to feathers.
The "pillow menu" in the room brochure said "...soft and firm synthetic pillows, but we have other pillows available".
All of the pillows are Feather & Down.
No synthetics were available.
Had to wrap my pillow in a trash bag, 2 pillow cases and a towel so I could breathe ok.
Staff didn't know if comforter was down so I slept on top of bedding with an extra blanket.
It would have been nice to have the extra chair that is shown in the room photo. One chair isn't enough.
Good room, clean. Front desk staff very nice.
November 30, 2013
Rated 5.0 out of 5.0 by IrishTom Holiday Tip Off Classic
Went to watch North Carolina at the Holiday Tip Off Basketball Classic at the Mohegan Sun Arena. Hotel was very close and right off the highway. Great staff met all our needs......great bar and restaraunt as well as room service.
A definite reccomend for anyone staying in this area.
November 27, 2013
Rated 3.0 out of 5.0 by Dwduster Disappointed
There was no regular coffee in the room. There were also no glasses or coffee cups in the room. I went to the front desk to ask for both and he seemed annoyed I bothered his conversation with ??? He then told me they no longer provided glasses because their guests just stole them. He had no supplies at the desk and he sent me back to the room to wait for coffee and paper cups. 15 minutes later the paper cups and coffee were delivered.
Before taking a shower, my wife noticed a fair amount of hair in the shower. After taking her shower, we discovered there was no hair dryer in the room and again had to wait for one to be brought up.
As a frequent traveler who can stay at any hotel of my choosing, I do not expect this type of service when I stay at a full service hotel.
November 21, 2013
Rated 5.0 out of 5.0 by MACK56 EVERYTHING BUT LOTS OF ROOM TO PARK LARGE TRUCK
STAFF IS VERY ACCOMADATING AND IT DOES HELP THAT GAIL AND I ARE BOTH FROM THE SAME HOMETOWN. WE ALWAYS SHARE STORIES ABOUT THAT. I STAY HERE WHEN EVER I CAN
November 18, 2013
Rated 4.0 out of 5.0 by VET68 Cleanliness
Floor in room wasn't vacuumed. Floor in bathroom wasn't very
November 15, 2013
Rated 4.0 out of 5.0 by JimM55 Nice place to stay
When I visit to Norwich I prefer to stay at the Holiday Inn
I just ran into another field service tech that works for another company. I recommended him staying there.
November 8, 2013
Rated 4.0 out of 5.0 by Roli30 As Expected, good place
All was well, only issue was finding parking, lot was full.
October 29, 2013
Rated 5.0 out of 5.0 by William200 A Good Choice
This hotel is above average. It is clean and updated. The staff is friendly and helpful. I would stay there again.
October 27, 2013
Rated 3.0 out of 5.0 by redsox20042007ws Ok
Hotel was ok, could offer smoking rooms. Room alright, but not for $139 a night. Coffee in room is lousy, very strong. Very convienent location, lot's of shops and restaurants around.
October 25, 2013
Rated 5.0 out of 5.0 by 52Rob Very good service.
While staying at the Norwich Holiday Inn for the recent Connecticut State Grange convention, we were all treated to excellent service with unbelievably low room rates. The rooms were comfortable and the food was great. I understand from the state Grange officers responsible for arranging the convention that the sales department was very good to work with. I would recommend this hotel to anyone in the southeast Ct area needing accommodations.
October 23, 2013
Rated 5.0 out of 5.0 by Naomif excellent service
My son and I were going to a show at Mohegan Sun and stayed at this Holiday Inn after show. Room was clean and quiet. Staff was friendly and efficient. No complaints.
October 16, 2013
Rated 5.0 out of 5.0 by Tinkohav overall good hotel
but the walls are so thin! I was able to hear foot steps from the floor above.
the tubes in the bathroom made a lot of noise from time to time, I'm guessing every time someone flushed the toilet in the other rooms. so if you are sensitive to noise ask for a room in the top level.
other than that very nice hotel and a very friendly staff.
October 11, 2013
Rated 4.0 out of 5.0 by lauren88 girls night
Staff was very friendly. We picked this hotel for the shuttle service to Mohegan for the brewfest. Only complaint is the room max was five people and you would get charged fifteen extra dollars per person starting at the third person. If it wasn't for the shuttle I would have stayed at a cheaper hotel. But, the hotel itself is nice and everyone there was helpful and friendly.
October 9, 2013
Rated 1.0 out of 5.0 by Brit1006 Overall experience was terrible
Not only am I an ihg gold member, but I am also an employee at another holiday inn. I was disgusted with the condition of my room. The bed looked like someone had already slept in it and the bathroom was covered in hair. I did not feel clean at all. The next morning at 9:30am housekeeping started knocking on the door despite the fact that I had my do not disturb sign out. After 10:30 pm there is nothing and no where to eat and the front desk staff was less than helpful. My husband and I were in town to celebrate our first anniversary and I could not have been more disappointed.
October 9, 2013
Rated 5.0 out of 5.0 by quetzalcoatlz Clean and quiet.
Our room was very clean, good sized, very big and comfortable bed, shower head/pressure was awesome, cute little Bath & Body Works toiletries, and was offered a snack before we checked into our room at almost midnight.
September 30, 2013
Rated 5.0 out of 5.0 by DEE2468 OUTSTANDING SERVICE
MY FAMILY AND I STAYED AT THIS HOTEL FOR A WEDDING. ON THE MORNING OF THE WEDDING, WE HAD TO BE AT THE WEDDING FOR 11;00am AND THERE WERE 4 OF US THAT HAD TO SHOWER AND GET READY. I EXPLAINED THE SITUATION TO THE FRONT DESK AND THE GIRL THAT WAS WORKING ON 9/14/13 WILLINGLY OPENED UP THE ROOM NEXT TO OURS SO THAT WE COULD USE THAT SHOWER TO GET READY, FREE OF CHARGE! THAT GESTURE TO ME WAS GOING ABOVE AND BEYOND FOR HER CUSTOMERS AND IT REALLY MEANT ALOT TO ME. I WOULD DEFINITLY RECOMMEND THIS HOTEL AGAIN. THANK YOU FOR BEING SO ACCOMATABLE!
September 21, 2013
Rated 5.0 out of 5.0 by Finn5 Nice place and great Mystic deal
After reading the summer reviews we decided to gamble on this place to stay because the deal to visit Mystic was too good to pass up.
We would highly recommend staying here as we found the past review issues seem to have been corrected. The renovations were near complete at our stay (elevators were still being used for construction, but no real mess and the pool was not open on the day we stayed).
The beds and pillows were very comfortable and the room more spacious than expected. Everything was very clean and it was quiet. We did not hear other guests.
The front desk staff was excellent, other staff very friendly, and the manager Gail went out of her way to make sure we were satisfied and made sure we had all the tickets we needed for our visit to the Seaport and Aquarium.
We did not eat here as our schedule did not permit.
The hotel is right off the highway and very easy to find, parking is also convenient.
September 10, 2013
Rated 5.0 out of 5.0 by Moher5 Aaaaaahhhhhh!!!!
September 4, 2013
Rated 1.0 out of 5.0 by 55wanda Beds very uncomfortable
This hotel was recommended by Mohegan sun and unfortunately our stay was not comfortable. The beds are horrible.The bathroom is tiny. The staff was friendly and the lobby was nice but I was unable to sleep due to the discomfort of the bed. My husband also complaint about the beds.
September 3, 2013
Rated 3.0 out of 5.0 by Snake66 Comfort
Nothing for being a platinum member, no food only a full pay restaurant with no discount, hammering at 8am on walls " a wake up call"
September 2, 2013
Rated 2.0 out of 5.0 by nofun Not a good stay this time
I arrived late appr 11:45 PM.very tired.
I had stayed at this hotel a few weeks ago, on the same floor and like now, they were updating. I had a wonderful room then.
There was dark circle spots on the rugs, looked like someone tried to clean grease, made the room feel dirty.
The toilet tank would refill at least once an hour, lots of noise.
No luggage rack/stand for suitcase
In the morning, when I was going to make coffee, there was still brown water/coffee in the pot.
In the morning when I complained at the desk, I was told, you should have told us we would have given you a brand new updated room.......shouldn't I have gotten the best available in the first place????
August 29, 2013
Rated 3.0 out of 5.0 by emma5 holiday inn
the only thing we found to complain about is the size of the bathroom was much!!!!!!!!!!!!!!!!!!!!!!!! TO SMALL NEEDS TO BE MADE BIGGER ,THE ROOM WAS A NICE SIZE THE BATHROOM MUCH TOO SMALL.
August 22, 2013
Rated 5.0 out of 5.0 by Famighetti Comfortable rooms
Very clean, we enjoyed our stay enjoyed our full breakfast. Would recommend and stay again
August 9, 2013