Rated 3.8 out of 5 by 45
Rated 4.0 out of 5.0 by CathyD Great Customer Service
The communication between the staff at this Holiday Inn and myself before and during my stay was great. I spoke with the front desk staff on my way to the hotel and had some concerns regarding shuttle service availability (due to the fact I was driving during inclement weather on my way to this hotel, which delayed me from arriving at the the original time I had planned ) .The concerns that I discussed over the phone were quickly resolved. Then, upon arriving at this hotel , I was greated with a smile and acknowledged graciously as a Priority Club member. Also, the staff in both the bar and restaurant were very nice. I believe a huge part of an enjoyable experience at any hotel is "great customer service". And, I did find it here at the Holiday Inn in Norwich, CT. This was my first stay at this location and I would not hesitate to return again .
January 5, 2013
Rated 5.0 out of 5.0 by JimC73 Great bed and great service!
I had a king sized bed in my room and it was one of the most comfortable beds that I've ever had at a hotel. The staff was friendly and helpful. Also, the scratch off ticket I received for being a Priority Club member netted me a free dinner!! I haven't gotten anything like that before and it was very appreciated.
December 16, 2012
Rated 4.0 out of 5.0 by Mapleleaves Nice Place
Enjoyable stay. Nice staff, I would stay there again.
December 15, 2012
Rated 4.0 out of 5.0 by rolypoly Cleanliness
We were disappointed in the cleanliness of the bathroom. The toilet was not clean (dried urine on the rim). Also the sink did not drain well. Just brushing your teeth, the sink would fill up with nasty toothpaste water!
Also, there wasn't a cozy lounge to sit & have a drink. The bar was in an open room with people singing Karoake - loud & not aesthetically pleasing to the eye.
It did offer shuttle service to the casino, which was a plus for us.
When we tried to book a room using rewards, they told us that there were no more rooms. However, we did get a room if we did not use rewards. Not right.
December 4, 2012
Rated 4.0 out of 5.0 by Nick5174 Norwich Stay Holiday Inn
Nice clean rooms, good sports bar/restaurant and wonderful breakfast menu in the dining room. Complimentary shuttle bus service to Mohegan Sun casino,also a pool and hot tub. This is the place to come and stay if you don't want to pay the crazy prices to stay at the casino. Highly recommended.
November 15, 2012
Rated 4.0 out of 5.0 by Motherinlaw2 Friendly atmosphere
We had our daughter's wedding there and were very pleased with the staff and accomendations.
. The staff was pleasant and courteous. Rooms were clean and the restaurant on site was ok. This was a good value and we would recommend the hotel to others.
November 9, 2012
Rated 2.0 out of 5.0 by WildTraveler Rooms at Norwich, CT Holiday Inn had a terrible odor.
The carpeting and the paint on the walls in the hallways made the place look very old. Paint peeling from the floor in the pool area. They washed the lobby floor in the middle of the day and it was very slippery. Rooms had a funny odor. Cable TV did not work on the local stations for a good portion of our 3 day stay. Manager said that they were aware of this last situation and they did send a person to our room , but they could not remedy. All other stations came in just fine, but the local network stations were horribly inconsistent.
October 24, 2012