Rated 4.2 out of 5 by 242
Rated 3.0 out of 5.0 by JessPB Great customer service, horrible management
This review is for my entire experience of booking a block of rooms for wedding guests and my stay at the holiday inn the weekend of the wedding. Working with management about the block was easy at first and slowly it became harder to get answers about number of rooms left in the block and who had booked. Upon check out I was told everything was all set, after getting home, my husband and I realized both of our cards had been charged for the room and the amount that I had been charged was way more than the original reservation. After much confusion and phone calls, it took about a week for money to go back on our cards.
The front of house staff at the holiday was wonderful during our stay. Sharon who works breakfast and brunch was fabulous and brought our delicious room service in record time! The housekeeping staff was also so friendly and accommodating, always having a smile on their faces. Lara, the shuttle driver, is also so friendly and accommodating and made our trips to Mohegan memorable.
August 29, 2015
Rated 4.0 out of 5.0 by JBlanch28 Great Staff
We had a good stay at this hotel. We purchased the Mohegan Sun package and I feel that, with everything included in the package, it was an excellent deal. The only thing that would have improved this stay would be the cleanliness of the bathroom/bedroom. I love that the hotel had a shuttle to and from the casino.
August 28, 2015
Rated 4.0 out of 5.0 by 5962 friendly staff
nice friendly staff,greeting by name ,clean facility.
August 27, 2015