Rated 4.4 out of 5 by 166
Rated 2.0 out of 5.0 by zmanF250go1 Annoyances
While the property was neat and clean there were several issues noted with the Morning and Night staff. At check in I was not treated, greeted or upgraded as a gold elite member. When getting to the room smoking was going on in adjacent rooms. The early morning desk staff was playing video games on the business office PCs. AM food was not plentiful because of a nurses being staged at this location and the staff could not handle the masses. Buses used to transport the nurses blocked key spaces and I was told to use alternate parking spaces or exit the property differently by front desk staff upon my comment. I informed them to put the buses in back of the property and not block key main entrances.
December 25, 2013
Rated 5.0 out of 5.0 by simir Great place to sleep
The staff was great. The front desk clerk named iris was very nice and very caring about my stay.thank you again holiday inn and special thank you to iris.see you soon....
November 28, 2013
Rated 4.0 out of 5.0 by Aud33985 Key
We had a great time for my husbands 60th birthday weekend. The hotel had a good breakfast and was located near every attraction we wanted to go to. Our only problem was the room key. A real battle to get in each and every time. The staff just said that the key sometimes sticks and just come to the front desk if we couldn't get in. We got in but after trying 5-6 times each time!
November 28, 2013
Rated 5.0 out of 5.0 by wendy66 Wonderful stay!
Room was large and clean. Beds were extremely confortable. Staff friendly and helpful. Highly recommend!
November 27, 2013
Rated 5.0 out of 5.0 by rvl6 A great bargain
We've stayed at this hotel many times and have never been disappointed. The rooms are clean and spacious, the location can't be beat, the complementary breakfast is very convenient, and the price is right.
November 25, 2013
Rated 1.0 out of 5.0 by Norman28 jacuzzi room
Should be a curfew on the use of the jacuzzi tub. 1am in the morning in the room above me. Are you kidding me. No sleep that night.
November 20, 2013
Rated 5.0 out of 5.0 by Drbowtie Close to alot of things to do...
Now, I gave good reviews because I am a simple guy and most newer Holiday Inn Express' have plenty of benefits for the average Joe.
Now, if you are use to staying where the bell hop gets your luggage and there are chocolates waiting on your pillow with love notes from the people cleaning your room then hey this isn't your review. But if you are a normal Joe and just want a clean, neat place to hang your hat for the night then this is your place.
My wife and I went to Mystic for sight seeing and just to get away for the weekend. I was really surprised how much there was to see and do close to this Hotel. Aquarium is across street. Steak House that is not bad is across street. Diner that is not bad is also, across street. About 50 little shops and outlets are also right there #a great place to xmas shop by the way#... Now if you want to get into your car and travel a whopping mile you can hit the down town Mystic area. A lot of little shops. Or, on the way down to the little village #about 500 yards away# you can go to the Mystic Marine Museum which my wife and I really enjoyed. There is a lot to see and do if you like history here. One night we went about 15 minutes away to Foxwood Casinos. That place is huge with good parking and a real nice place to go and walk around and see. Bring some money nothing is cheap there. Now just down the road on the river by New London on Route 12 is the Submarine Base with a free public museum. And you can go on board a decommissioned nuclear sub. That was alright. If you like shopping get off exit 63 #I95# about half hour away and there a ton of outlets on the left with good deals on brand names.
Now back to the Hotel... We asked for a king size bed. When we opened the door to our room I was amazed to find a huge room... Three times the size of a normal room with a sitting area, mini kitchen, king size bed and a 55" flat screen on the wall. Wow! What a nice deal! Bed was comfortable, room was pretty clean. No real issues to speak of.
So if you were born with a silver spoon in your mouth then go find perfection elsewhere at 500 a night. But if you just need a respectable, clean, comfortable room then go here and ask for the big rooms on the end. They are really nice!!
November 20, 2013
Rated 5.0 out of 5.0 by Sandra0226 Nice Place
We had a really nice time. Hotel was neat and clean. Staff very nice. The area was great place to visit. This hotel is a great location for the area activities. My only problem is they never keep the indoor pool warm enough. Hours to the pool should be an hour later.
November 18, 2013
Rated 5.0 out of 5.0 by Surfersal Awesome value and accommodations
We had a wedding in the area and wanted to make it a mini vacation. We were pleasantly surprised by the excellent value along with: large,clean comfortable room, expansive breakfast buffet (much more than a regular continental with hot sticky buns, scrambled eggs, bacon, etc), pool and hot tub, all modern and clean. I would highly recommend this hotel to anyone traveling to the area
November 17, 2013
Rated 5.0 out of 5.0 by Easttdav Great place to stay while in Mystic.
Nice hotel, great room, staff was accomodating. One minor problem, is that in the room (large room-3rd floor) the drapes didn't close all the way, so the parking lot lights shone into the room all night. This is easily fixable.
October 31, 2013
Rated 3.0 out of 5.0 by Brenda1943 large accommodation and location
I am enclosing pictures of the shower curtain upon our arrival at Mystic Holiday Inn. I informed the morning clerk of the terrible condition and requested an immediate curtain change. She informed me it would be taken care of. Upon our return of 8 hours (touring the sites) there was NO CHANGE. We informed the desk clerk, a young man named "Gage", who came to our room immediately and changed the curtain hastily. He profusely apologized and presented us with a bottle of champagne to compensate for this inconvenience. I heartily recommend Gage for an "customer service award".
October 27, 2013
Rated 5.0 out of 5.0 by FSH333 Excellent hotel
Our suite was huge and the bed was comfortable. The property is clean and the hallways always smells fresh. Great breakfast selection both hot and cold. The hotel is located near Mystic as well as shops right across the street. It is also walking distance to several restaurants . I highly recommend the hotel.
October 24, 2013
Rated 5.0 out of 5.0 by Texwiley Comfortable & relaxing
The service was friendly and very helpful. The bed was comfortable and the room was clean. It was near the attractions we wanted to visit. It was very quiet so we didn't have any distruptions to our sleep.
October 20, 2013
Rated 5.0 out of 5.0 by 34ahdh Easy access and very comfortable
Holiday Inn Express is becoming our "go to" hotel. For a family of 4 it is extremely comfortable, reliable, and no surprises. The Express in Mystic meets all of these requirements. Beds are comfortable, bathroom is roomy so that more than one person can get ready at a time, and my favorite - always hot water for a hot showers. Breakfast is always ready on time and there are regular choices while varying daily on hot item choices. That's helpful when you're staying for longer than just one night, which is what we were doing. And in the afternoon we went to the lobby where the kids could catch up on homework at the tables and my husband and I could sit and read on the couch. Quiet and relaxing.
Another plus to Express in Mystic, very easy access to main highways as well as the aquarium and quaint shopping which was directly across the street. Plus only a couple miles down the road were many restaurant choices right on the waterfront.
Have already recommended this particular Express to another family member and will recommend in the future.
October 19, 2013
Rated 4.0 out of 5.0 by judyduj Check in and Check out
Other than waiting well over 20 minutes to check in because the receptionist was not at the desk (she was maintenance, housekeeping, receptionist all at once) and waiting over 10 minutes to check out,, again no one at desk, during peak check in and check out times, the hotel was very nice. The 1st receptionist was clearly wearing too many hats , specially on a holiday weekend. The second one didn't seem to bothered at all.. By the time we were checked in at least 4 other families were waiting and asking where the receptionist was. Not a good first impression.
October 17, 2013
Rated 3.0 out of 5.0 by jayceafer Room was comfortable, staff unfriendly
While the room was comfortable, we stayed there for two nights and house keeping did not come by during our stay to tidy anything.
When we arrived at check-in there was no one at the front desk and we waited for at least ten minutes before someone arrived and when she did, she was very rude and cold. Upon check-out there was no bill left under our door, so to ensure everything was paid I stopped by reception and again had to wait 10 minutes for someone to show up (and a line had subsequently formed during that time) and when I was helped the woman was very rude (different woman than the first but equally rude). She talked to me like I was stupid for thinking my credit card wasn't charged and was annoyed I wasted her time with that question.
Overall wouldn't come back to that hotel.
October 16, 2013
Rated 5.0 out of 5.0 by Karen27 Large room and great staff!
The hotel was perfect for our girls weekend! It was close to the attractions and very clean and friendly! We used the hot tub and pool area! We had a great time. My only wish, and it is small, was that breakfast went a little later! It was a great time!
October 14, 2013
Rated 4.0 out of 5.0 by Robm12 Nice Room good sleep
This hotel is beautiful!!!! Great location and atmosphere, the only negative was the less then pleasant greeting at the front desk, no smile, no acknowledgement of Platinum status which was a first .
October 11, 2013
Rated 5.0 out of 5.0 by GORilla45 Great Place
This Hotel was located close to all attractions. Mystic was a fantastic place to visit, made better by where we stayed.
October 7, 2013
Rated 5.0 out of 5.0 by KPBJ Awesome stay.
This was a last minute pick on our travels down the east coast. The room was very spacious, staff was awesome and the breakfast incredible. What can I say...... we loved it!!!
October 7, 2013
Rated 4.0 out of 5.0 by Westernwanderers Overall
Hotel was clean and staff was attentive and helpful.
Breakfast as usual was v.good...attendant was excellent.
Just wish HIE could figure out how to properly clean the shower curtains (always a mildew ordor) and prevent doors from slamming because of careless customers.
October 4, 2013
Rated 5.0 out of 5.0 by AnniePA Friendly and clean
One night stay with child - friendly service, nice and clean, easy access to aquarium and mystic seaport and my son loved the pool!
September 30, 2013
Rated 4.0 out of 5.0 by JenLI Clean and Convenient
This hotel is conveniently located right off Rt 95 (exit 90). Mystic attrations are very close, and Foxwoods is only about a 10 minute further drive north. We did both. We went to Foxwoods for the day, drove to hotel to chek in and freshen up, then drove in to Old Mystic for dinner. It was all so convenient and local.
Rooms are clean and beds are comfortable. It has a basic breakfast, but if you are looking for more food choices there is a breakfast place within walking distance across the road.
We have stayed here before and will be back again in the future.
September 29, 2013
Rated 4.0 out of 5.0 by lfrd Clean room and good maid service
The room I was assigned was clean,large and well- appointed, The staff that handled the breakfast duties were excellent and anticipated all needs. The staff that did the check-in and check-out were not pleasant and appeared to truly dislike what they were doing. During my stay,I never saw them smile or exchange a conciliatory word unless they were interacting with other staff. They did not set a positive model for greeting or helping the guests but these 2 individuals were the only disappointing aspect of my stay.
September 22, 2013
Rated 4.0 out of 5.0 by TG3216 IHG Mystic
Nice hotel overall. Great location
Cleaner then some holiday Inns I've stayed at
September 21, 2013
Rated 5.0 out of 5.0 by aym8 The finest Holiday Inn Express I have visited
Exceptional property and value for the money. Conveniently located close to the freeway/highway, Groton, wineries, and many attractions in Mystic Seaport (via car). There are a few restaurants and shopping areas within walking distance of the hotel, but you really need a car to get around from this location. One word of caution: do not use YELLOW CAB in Mystic to try to go anywhere. I ordered a taxi, and they never showed despite multiple phone calls to dispatch (I initiated all of the calls; they never called me). I should have checked YELP before calling YELLOW CAB.
September 21, 2013
Rated 5.0 out of 5.0 by meve Comfort and Convenience
One of the nicest Holiday Inn Express hotels anywhere. Facilities are clean, comfortable and attractive. Rooms are large and well supplied with outlets for electronics. WiFi works well. A big plus are the real windows which can be opened to avoid using air conditioning if you choose.
The hotel is close to downtown Mystic but also to the I95 for travelers.
Only downside was the crowded breakfast area. Not enough space allocated for the number of guests. Many guests sitting in lobby or outside to eat.
Overall a great property.
September 11, 2013
Rated 4.0 out of 5.0 by DSG40 Concern
the air conditioning unit was leaking. I brought it to the attention of the clerk at check out.
I really enjoyed my stay....thanks
September 9, 2013
Rated 5.0 out of 5.0 by Jen7Voor clean, comfortable rooms, great location
We only stayed one night, but have no complaints. We did not have any problem finding a parking spot in front of the hotel. The check in was fast and kids were offered a snack. The room was clean, large and a sofa bed came as a pleasant surprise. Our room also had a fridge and a microwave. The hotel is located 5 minutes from the Mystic Seaport. There are many restaurants in a walking distance from the hotel. Kids went to the pool in the evening. Great stay. The rate was reasonable, considering the Labour Day weekend. Our breakfast was pretty good. Enough to keep us going in the morning. Great stay.
September 7, 2013
Rated 5.0 out of 5.0 by Lynsbo47 Great family hotel
This was a great hotel for a family stay. The two queen size beds and pull out couch accommodated five people very well in a spacious room. Breakfast was excellent and location great for the aquarium and downtown Mystic.
September 2, 2013