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Rated 3.4 out of 5 by 45 reviewers.
Rated 4.0 out of 5.0 by Hotel staff excellant very helpfull friendly and polite Hotel in general very tired and in need of much upgrading and renewal aspecially the bathrooms and main area public toilets poor, tiles coming away from walls at low levels and in need of re grouting etc, having said this there was evidence that improvements were being undertaken in main area and pool and leisure facilities were closed to guests due to these building works, but no notification given to guests making bookings, although i was telephoned the day before arrival to say leisure facilities were not available, but again did not make it quite clear until we arrived that this also included the pool. July 23, 2014
Rated 1.0 out of 5.0 by Shabby and dated Dirty dated and shabby room decor of hotel overall dated Bathroom was disgusting ceiling looked like area could fall Gain entry to the double bed was blocked with wall on one side And a small cabinet on the other Avoid this hotel if you can July 20, 2014
Rated 1.0 out of 5.0 by need a re-furb This is not up to the standard you would expect from a holiday Inn. There are other hotels in Norwich that will cost less and be better July 15, 2014
Rated 5.0 out of 5.0 by Great staff I stay in this hotel on a regular basis staff food and gym are excellent . Room is always clean great hotel July 11, 2014
Rated 3.0 out of 5.0 by Tired look and bathroom mould offset by excellent staff The notice at reception about forthcoming improvements did not help the disappointment at the tired look of the public areas, the amount of mould in an outdated bathroom and the feeling that this was a North Sea oil transit facility opened up to the general public. Four star hotel? No way. A single upright chair in the room meant that any relaxing had to be done in the busy reception area. Are we obliged to sit on our beds to watch TV? My sympathy goes to the staff who could not have been more helpful, no matter how minor the request. The food was well cooked, well presented and varied, especially the main courses for dinner. Our stay did nothing to make me want to stay in another Holiday Inn. Once bitten.... July 10, 2014
Rated 3.0 out of 5.0 by Well past its sell by date! Was very dissapointed at check in to find that the pool area was closed for renovation for a month. This should have been mentioned on the web site. Overall the hotel is well over due for the renovation that it is presently in the mids of. The good point about the hotel were the staff, they were friendly and efficient so after the renovation is finished it has prospects. Would I return, probably not July 9, 2014
Rated 3.0 out of 5.0 by Always a comfortable bed, rooms not all to same standard within pricing ra We have stayed here several times. The swimming pool is pleasant although the changing rooms do tend to whiff. The rooms are usually pleasant and this is the first time I have heard the aeroplanes warmning up, which was extremely loud. I will never willingly accept a 5th floor room again. The bed was very comfortable as always, but the room in comparison to those i have been in before was disappointing July 2, 2014
Rated 1.0 out of 5.0 by Dreadful, dirty, noisy, reward night experience Second attempt at review as they wont respond or publish the first one, this hotel is a disgrace rooms hallways and entrance exceptionally dirty sheets not changed rude unhelpful staff, covers about everything. Being refurbished is not an excuse for giving up on cleaning. June 20, 2014
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