Rated 3.5 out of 5 by 61
Rated 5.0 out of 5.0 by welshjohn great services
best stay at your hotel will come and stay again good service at all times staff exelent
September 22, 2014
Rated 5.0 out of 5.0 by skywish great place to unwind
room was excellent, staff were very friendly and extremely helpful, food brilliant, overall a great stay, will be back.
September 17, 2014
Rated 5.0 out of 5.0 by Gezzabell The whole experiance was great
This is highly recommended a great place to stay to see the sights or Norwich. Many thanks to all the staff that made our stay a one to remember
September 4, 2014
Rated 4.0 out of 5.0 by Rozi Interesting Veiw
We had a room with a small veiw of Carrow Road football ground,very interesting to see the groundsmen caring for the pitch,jolly good job as the home team won.
August 25, 2014
Rated 4.0 out of 5.0 by CyprusMick8 Service Level
Overall a good regular stay but more should be done to keep the service level high. To be told the evening meal was delayed due to two coaches did not go down well. Hotel should bring in more staff. This is not a small hotel.
August 25, 2014
Rated 3.0 out of 5.0 by st27 GOOD SERVICE
The hotel should have been closed during the refurbishment.
It was not value for money at this time.
Would like to return when refurbishment completed.
Lots more to see of areas surrounding Norwich.
Staff were very friendly and efficient, there management team needs improving, as I am still awaiting a return telephone call and they were nowhere to be seen when querying the bill!!
August 21, 2014
Rated 1.0 out of 5.0 by TheLewis lack of the usual Holiday Inn Quality
I was not told of the pending refurbishment at the time of booking and so when I arrived the hotel was far from the usual high standard I would expect from a Holiday Inn hotel. I do not think that the present management had really got 'a handle' on how guests are easily disappointed when they feel let down by their experience. It is too easy to lose repeat business when there are many similar hotel chains to choose from. I doubt I will use Holiday Inns again.
August 19, 2014
Rated 4.0 out of 5.0 by Sparkyb16 Good Holiday Inn
Shame the fitness area and pool wasnt in use. friendly staff and access to routes good
August 14, 2014