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Rated 3.5 out of 5 by 60 reviewers.
Rated 5.0 out of 5.0 by great place to unwind room was excellent, staff were very friendly and extremely helpful, food brilliant, overall a great stay, will be back. September 17, 2014
Rated 5.0 out of 5.0 by The whole experiance was great This is highly recommended a great place to stay to see the sights or Norwich. Many thanks to all the staff that made our stay a one to remember September 4, 2014
Rated 4.0 out of 5.0 by Interesting Veiw We had a room with a small veiw of Carrow Road football ground,very interesting to see the groundsmen caring for the pitch,jolly good job as the home team won. August 25, 2014
Rated 4.0 out of 5.0 by Service Level Overall a good regular stay but more should be done to keep the service level high. To be told the evening meal was delayed due to two coaches did not go down well. Hotel should bring in more staff. This is not a small hotel. August 25, 2014
Rated 3.0 out of 5.0 by GOOD SERVICE The hotel should have been closed during the refurbishment. It was not value for money at this time. Would like to return when refurbishment completed. Lots more to see of areas surrounding Norwich. Staff were very friendly and efficient, there management team needs improving, as I am still awaiting a return telephone call and they were nowhere to be seen when querying the bill!! August 21, 2014
Rated 1.0 out of 5.0 by lack of the usual Holiday Inn Quality I was not told of the pending refurbishment at the time of booking and so when I arrived the hotel was far from the usual high standard I would expect from a Holiday Inn hotel. I do not think that the present management had really got 'a handle' on how guests are easily disappointed when they feel let down by their experience. It is too easy to lose repeat business when there are many similar hotel chains to choose from. I doubt I will use Holiday Inns again. August 19, 2014
Rated 4.0 out of 5.0 by Good Holiday Inn Shame the fitness area and pool wasnt in use. friendly staff and access to routes good August 14, 2014
Rated 5.0 out of 5.0 by Love this hotel Having read some of the negative reviews I am nit sure which hotel they were in but it wasn't the same one I was in!! the entrance has character and is comfortable with a spacious seating and bar area, the staff are friendly and the lighting is about right. the rooms are large compared to other Holiday Inns further south and well maintained with better toiletries provided than most hotel of this range. The restaurant is standard Holiday Inn but the staff are friendly and caring and dealt professionally with my husband's food allergy. I have stayed in a lot of hotels, on business, over the last 6 years and this is by far one of the most comfortable!! Thanks again guys :) August 13, 2014
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