Rated 3.5 out of 5 by 26
Rated 3.0 out of 5.0 by pickyfromSYorkshire Hope the new management can improve this hotel.
We stayed here for two nights on points and were acknowledged as Platinum IHG members at check-in and given a free drink and a bag a crisps(a snack)! We mentioned this to the new manager at check-out and he was amazed and asked our opinion of the hotel as well-traveled customers. We suggested new pillows with different pillow menus as the current pillows are awful and in the UK and Europe we always travel with our own. We have no need for this in the USA where we have stayed many times in many different IHG hotels and we always sleep in comfort. Also why no facecloths in the bathroom? This seems to be more and more common in UK hotels. Please bring these back.
There is a lot of noise between rooms - we could hear the toilet being used in the room next door from our bed! The hotel clientele consist of a large number of offshore oil workers and they are clearly used to dealing with them. The food at breakfast was good. This hotel has a pleasant pool and the ability to be good place to stay convenient to the airport with good parking. We hope to return when it has been upgraded.
November 15, 2013
Rated 3.0 out of 5.0 by richardno1 Nice upgrade room but too cold and shower tepid
Loved the modern refurbished bathroom and overall the room was well appointed BUT the heating system seems not to have been upgraded and wouldn't get above cool - despite having set the heating as instructed. Also a tepid shower is unforgivable. I was only resident for one night so don't know whether effective action was taken to remedy the issues - which I reported on departure (Room 431).
November 11, 2013
Rated 5.0 out of 5.0 by Guyneargallops Pleasant Friday Evening
I stayed at this property as I had to catch a Saturday morning flight out of Norwich Airport. I was able to visit with a friend from the area and enjoyed the restaurant and bar. Food and drinks were well priced and of quality. The room was comfortable, ammenities satisfying and the staff very friendly and helpful. Overall a most pleasant stay at this Holiday Inn/
October 16, 2013
Rated 2.0 out of 5.0 by Sarries No improvement still bad value
Wrote a review in April,still no improvement ,in fact worse!
Wi-fi none viewable ,most rooms stink of drains when entering,but you get use to it after a while.Food service rubbish,waiting on average 1 hour plus.Like i said before i work for a company who books me into the hotel for a 2 week spell,(which is better than staying offshore) but if my company did not have this contract with the hotel we all know that it would be struggling or closed by now!
Hotel staff 10 out 10 thou!
October 6, 2013
Rated 5.0 out of 5.0 by DownBood Excellent service and food.
The staff could not have been more friendly and helpful. The food was excellent and eating in was a pleasure. The room could do with some improvement, e.g. safe, clothes hooks in bathroom and a jacuzzi that works!
October 5, 2013
Rated 4.0 out of 5.0 by holg holG
Hotel rooms were very comfortable and service excellent.
Food quality dispoining,breakfast items were either cold or frazzeld by over heating in Micro wave.
Although hotel has refurbished the deco the Lounge area chairs were very old with several badly worn seats soiled . New chairs with good seating that is not low seating level needed in my view.
The in front lounge seating is quite limited thus negating the hotel of a good welcoming atmosphere.
Have used the hotel several times over many years from the original Ambassador when the glass dome was in the ceiling on entering th Hotel and gave the impression of ambience and atmosphere when all was really excellant..
and none of the above dissapointing issues arose.
October 2, 2013
Rated 1.0 out of 5.0 by Macumba Dirty hotel
Very poor level of house keeping.
On entering the room we found old sock on the
Floor, a half finished McDonalds coke, unflushed
Would not recommend staying here.
September 23, 2013
Rated 4.0 out of 5.0 by sinbadnpg2013 Good hotel
Was initially impressed by the reception staff on checking in at the hotel. reception staff very helpful and informative.
Room was very clean and nicely set out. Strange location an the entrance to the room was situated at the stairways. Still the room itself was good shame about all the the steps though.
Now the downside. The Restaurant! the staff again were very plesant but the qulity of the food wasn't so great and the it took over an hour for our main course to arrive. This i could undertsand if they were busy but they were not and i could have counted the amount of people there on two hands.
August 30, 2013
Rated 2.0 out of 5.0 by Ron210463 Not Great
Hotel is dated and rooms are a throwback to the eighties. Fixtures and fittings are in poor condition. I stay on business as a last resort and to add insult to injury you have to chase to get your IHG points added! Overall I would avoid.
August 14, 2013
Rated 5.0 out of 5.0 by JonnySugar Great Hotel...Great Service
I stay at the Holiday Inn North often and everything from the room, to the staff, to the food is very good.
The staff are always willing to help if needed.
I would recommend the hotel to anyone.
July 25, 2013
Rated 5.0 out of 5.0 by Cottingley Excellent service
We stayed as a 3 day break over Christmas. Nothing was too much for the staff. No reduction in any of the services on offer. Would definitely stay here again
May 6, 2013
Rated 2.0 out of 5.0 by Sarries great staff
I stay at hotel 6 months of the year being part of my work contract.
I have no problem with this as its so much better than staying on a offshore platform.How ever I would not chose to stay here on these rates! as i do not think its value for money.Hotel is very tired decor needs up grading,mens gym changing room terrible(especialy if you had young ones and want to dress them in private) No carverey which for a number of us is ideal when we need a meal any time when arriving back in evening and the choice of veg!
WiFi is hopeless as well been going on for years now.
Staff are the best around ,willing to help and all friendly.
April 16, 2013
Rated 1.0 out of 5.0 by Norfolk Poor Service
Not a good stay. My complaints were reported to the Hotel Duty Managers on the 25th and 26th February. Requested a short meeting with the hotel General Manager but no feedback was received.
March 3, 2013
Rated 5.0 out of 5.0 by CliffP Excellent staff
Been lots of times; never let us down. Excellent, friendly staff. Ideal for the Park 'n' Ride and trips to the coast. Thanks
February 24, 2013
Rated 5.0 out of 5.0 by lilly1975 good value for the money
comfortable beds, big spacious rooms, will recomend to a friend.
January 5, 2013
Rated 4.0 out of 5.0 by MArk62 Poor to Start with!
When we arrived the receptionist was not very welcoming and did not acknowledge us at first .. the room allocated was a converted broom cuboard , as I was using my priorty points to stay we thought this was why, However, on complaining to a different receptionist the effort to change the room as fantastic and she could not apologise enough, was put in a suite and ended in having a great night. thanks
December 8, 2012
Rated 4.0 out of 5.0 by Southendchris Nice size room, great facilities
Booked a King Bed Executive. Certainly wasn't disapointed! Massive bed. Decent size television. Excellent and very clean bathroom. Would happily stay in this hotel again
November 9, 2012
Rated 2.0 out of 5.0 by Macallan OK - but only just
Second visit in just over a week.
Different room but just as dated as the previous visit.
Bed large but not very comfortable.
Biggest shock was when having a nap in the afternoon of arrival only to find someone entering the room through the inter-connecting door!!
Pretty poor security weakness - we could have lost possessions had we been out and a different kind of guest entered.
The hotel staff should ensure inter-connecting doors are locked when not in use, not rely on guests to do this.
There was a wedding on that day so the entrance lobby and bar were very congested in the evening.
Breakfast was plentiful but suffered from standing for too long.
October 25, 2012