Rated 3.4 out of 5 by 18
Rated 3.0 out of 5.0 by pickyfromSYorkshire Hope the new management can improve this hotel.
We stayed here for two nights on points and were acknowledged as Platinum IHG members at check-in and given a free drink and a bag a crisps(a snack)! We mentioned this to the new manager at check-out and he was amazed and asked our opinion of the hotel as well-traveled customers. We suggested new pillows with different pillow menus as the current pillows are awful and in the UK and Europe we always travel with our own. We have no need for this in the USA where we have stayed many times in many different IHG hotels and we always sleep in comfort. Also why no facecloths in the bathroom? This seems to be more and more common in UK hotels. Please bring these back.
There is a lot of noise between rooms - we could hear the toilet being used in the room next door from our bed! The hotel clientele consist of a large number of offshore oil workers and they are clearly used to dealing with them. The food at breakfast was good. This hotel has a pleasant pool and the ability to be good place to stay convenient to the airport with good parking. We hope to return when it has been upgraded.
November 15, 2013
Rated 3.0 out of 5.0 by richardno1 Nice upgrade room but too cold and shower tepid
Loved the modern refurbished bathroom and overall the room was well appointed BUT the heating system seems not to have been upgraded and wouldn't get above cool - despite having set the heating as instructed. Also a tepid shower is unforgivable. I was only resident for one night so don't know whether effective action was taken to remedy the issues - which I reported on departure (Room 431).
November 11, 2013
Rated 5.0 out of 5.0 by Guyneargallops Pleasant Friday Evening
I stayed at this property as I had to catch a Saturday morning flight out of Norwich Airport. I was able to visit with a friend from the area and enjoyed the restaurant and bar. Food and drinks were well priced and of quality. The room was comfortable, ammenities satisfying and the staff very friendly and helpful. Overall a most pleasant stay at this Holiday Inn/
October 16, 2013