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Rated 4.5 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by Excellent Location and Friendly Staff The hotel was very clean and the staff very helpful and friendly. Ideal location for City, Station and Riverside amenities. Parking is a bit odd as it is in the Football Club car park next door. Only little problem - you slid to the middle of the bed. Mattress could do with replacement. July 4, 2014
Rated 5.0 out of 5.0 by Great weekend - 10/10 Excellent stay, excellent food, excellent service ... have thought hard about any negatives and can't find any. July 3, 2014
Rated 5.0 out of 5.0 by Nice Hotel close to the city and station Really nice hotel with great staff, easy walk to and from City and Station. Only negative was the overnight parking charge. July 3, 2014
Rated 3.0 out of 5.0 by Norwich City Footbal Ground Hotel right on top of the Footbal Ground. Parking can be a problem and costs £4.95 per night if you cannot park right outside. When we stayed there was a wedding and there were cars parked everywhere as the car park filled up. About a 20 minute walk (slightly uphill) to the town centre for good shopping/Castle/Catherderal July 3, 2014
Rated 5.0 out of 5.0 by comfatable and convenient Very nice of hotel with excellent breakfast. Staff very helpful. July 2, 2014
Rated 5.0 out of 5.0 by Suitable for all sorts of disabilities As a blind charity (The Norfolk & Norwich Association for the Blind) we made this booking for 2 of our completely blind musicians who are in their early 20's. The staff guided them through the hotel, talked them through how to get to their room and got them their breakfast and helped at every opportunity. They were over the moon at the way they were treated as being completely blind, some hotels in the past have treated them like children. I would definitely recommend this hotel to anyone coming for a holiday or over night stay in Norwich. The customer service was outstanding. June 27, 2014
Rated 5.0 out of 5.0 by Great location and excellent staff The staff were very friendly and helpful. The room was clean and comfortable and appeared to be relatively new. Comfy bed with a choice of pillows. We only had breakfast but it was very good I would recommend this hotel as a good place to stay if you are visiting Norwich. It's a short (£5) trip into the city centre by taxi. June 27, 2014
Rated 5.0 out of 5.0 by Brilliant Team Work From start to finish the Holiday Inn Norwich City was perfect for our touring stay. The whole team at the Hotel were just brilliant, nothing was too much trouble. Food was good and service excellent. Room was perfect size with everything you needed in it. Just wish I could have room service at home !! June 27, 2014
Rated 5.0 out of 5.0 by Excellent facilities and lovely staff We were down in Norwich for a wedding and the reception was held at the football ground, so we were ideally situated. On the Friday evening, we walked into the city, along the Riverside development and enjoyed a few drinks in the plentiful pubs, then a final night cap in the hotel bar. Relaxed and refreshed, we attended the wedding, returning to Carrow Road for the reception and evening celebrations. Along with several other guests who were staying at the hotel, we were able to enjoy ourselves knowing we were a short walk from our room. Knowing we had until 12pm to leave on the Sunday morning, we were able to enjoy our 'late' breakfast before the long journey home to Yorkshire. We will be back! June 26, 2014
Rated 5.0 out of 5.0 by Great hotel Would recommend this hotel to anyone travelling to Norwich June 25, 2014
Rated 4.0 out of 5.0 by Great Service Excellent service and friendly helpful staff. Definitely a hotel to recommend to other business persons. June 24, 2014
Rated 5.0 out of 5.0 by Customer-friendly, clean & convenient A good place to stay when visiting city centre. Room clean and well appointed. Bed a bit hard. TV/control not functioning properly. Staff friendly and helpful. Breakfast good with special order option, but not included in our expensive room cost. Didn't appreciate having to pay for hotel car-parking!! Just because it's part of Norwich City FC! BEWARE - Can't get IHG Rewards if booked through an agent. June 24, 2014
Rated 5.0 out of 5.0 by Excellent room and staff Overall this was a great stay and would most certainly use this chain again and recommend to family and friends June 24, 2014
Rated 5.0 out of 5.0 by Great hotel next to Norwich football ground had a good stay, room overlooked the football ground - staff very helpful when I needed some printing done June 23, 2014
Rated 4.0 out of 5.0 by Holiday Inn Norwich City After a mix up with my original reservation, I was transferred to the City hotel and we were pleasantly surprised. Staff at both hotels were very helpful and professional. It was the little things they did that made our stay very comfortable. Like parking at the hotel and my breakfast bag on check out. June 19, 2014
Rated 5.0 out of 5.0 by Excelllent hotel in walking distance to City centre Clean good sized bedrooms to be expected of a modern hotel, with openable window! Very attentive June 19, 2014
Rated 4.0 out of 5.0 by Norwich Stay Hotel bettered expectations and is a step aheead of other Holiday Inn I have stayed in June 19, 2014
Rated 5.0 out of 5.0 by An outstanding HI property I have stayed in hotels first class and luxury standards across the world from Japan to the USA and including many countries in Europe. The Holiday Inn in Norwich is in many ways in the same class as these impressive hotels, the building, facilities, rooms are exemplary but most of all the staff are the heart of this very impressive hotel. I would strongly recommend the hotel to anyone thinking of staying in Norwich. My wife and I were very impressed with the standards and most of all the friendliness of the whole staff, you are to be commended. June 14, 2014
Rated 4.0 out of 5.0 by Nice hotel in good location Nice hotel in good location overlooking the football ground and close to the city center. The wireless internet wasn't great and the online advertisement appeared to suggest that the hotel has a pool. It doesn't but a leisure center is located a short distance away and is free of charge to hotel guests. The staff were friendly and courteous and there was adequate parking. June 10, 2014
Rated 2.0 out of 5.0 by Foul tasting coffee at breakfast The breakfast experience was very poor. The coffee tasted foul - it certainly wasn't fresh. Really let's down the IHG brand - which is normally very good. June 9, 2014
Rated 5.0 out of 5.0 by Overall view of holiday We stayed as part of a TREYN holiday. We had never been on one before or stayed at your hotels, but enjoyed every minute and found this holiday was good value for money, comfortable, and pleasant. I also went through the village on the train in the village where my dad was born and lived as a child. I had never known where this was, but was thrilled to find it. I would have liked to see more fish on the menu, as I am a fish eating vegetarian, and the vegetarian dishes could have been better - Too many peppers for me, as I am allergic to them. However, a lovely holiday, and the hotel does a superb job with everyone helpful and pleasant. Would most certainly come again. June 7, 2014
Rated 5.0 out of 5.0 by Great service Came up to Norwich to ride the Norwich 50 mile cycle event so wanted a good nights sleep and a hearty breakfast which is exactly what I got. My wife who did not cycle had a later breakfast (no problem whatever) and checked out before I finished the ride. I got back to meet her at the hotel after midday and we asked it it would be possible to go back to our room and have a shower. No problem whatever for which I was most grateful. Thoroughly recommend this hotel! June 5, 2014
Rated 5.0 out of 5.0 by Excellent hotel I would highly recommend this hotel. It's close to the city of Norwich and the train station. The staff are very friendly and welcoming and the rooms are excellent. Great restaurant and bar. June 5, 2014
Rated 5.0 out of 5.0 by comfortable room and good breakfast One night stay - accommodation and breakfast were excellent. June 5, 2014
Rated 5.0 out of 5.0 by Fantastic room Stayed at the hotel for a football event at Carrow Road so the location was perfect. The room overlooking the pitch was brilliant June 3, 2014
Rated 5.0 out of 5.0 by Spotlessly clean and inviting! As soon as you walk through the door the hotel looks fresh and clean. All staff look smart, work with a smile on their face and are polite and obliging to guests. In fact, nothing was too much trouble! We had a fantastic view of Norwich Football Pitch from our room. Bed linen was crisp and white. Plenty of pillows were supplied. Lighting was good, as there was, main light, bedside lights, floor lamp, desk light, a light above the mirrors as well as good lighting in the bathroom. The bathroom was spotlessly clean, with hand wash, shampoo and body wash supplied. The towels were soft, fluffy and white! There was tea/coffee making facilities in the room. Breakfast was brilliant! It was Buffet style, so you could go and help yourself to whatever you wanted! There was so much choice, from cereals to fresh fruit salads, cakes and croissants, ham, cheese, breads, full English, (bacon, sausage, hash browns, tomatoes, scrambled egg, mushrooms and baked beans), smoothies, toast and jams, honey, marmite etc. As well as three different fruit juice machines, and a tea/coffee machine with a selection of teas and coffees. The staff worked very hard to keep guests happy. You were greeted with a pleasant "Good Morning" and left with a "Thank-you and have a nice day!" Again, nothing was too much trouble! We really enjoyed our stay at the Holiday Inn and would definitely recommend it! June 1, 2014
Rated 4.0 out of 5.0 by Nice physical facilities, personnel, not so much Nicely maintained building and grounds, front desk staff inattentative May 31, 2014
Rated 5.0 out of 5.0 by Good night's sleep I don't tend to sleep very well away from home, but the bed and pillows were so comfortable I didnt have any problems. The hotel was nice and clean and the staff friendly. Lovely buffet breakfast with a very good choice of food. May 30, 2014
Rated 5.0 out of 5.0 by Helpful, friendly staff One of the best Holiday Inns I have stayed in. The room was spacious and have a great view of the football pitch. I didn't realise it's proximity to the football stadium and would be a great place to stay if coming to Norwich for the game. Not too far to walk to town and the cathedral. If I visit Norwich again I will definitely stay here. May 14, 2014
Rated 4.0 out of 5.0 by Excellent staff, clean hotel, uncomfortable bed/pillows We stay at IHG group hotels worldwide and generally enjoy the comfort and the hospitality. The Norwich hotel was clean and the staff welcoming. Unfortunately, our decision to eat dinner in the lounge was a mistake! There was a coach party filling the restaurant and so it appeared a good idea to use the lounge. Our waiter was extremely polite but the food, when it arrived looked good but lacked attention to detail. My wife's Caesar salad with salmon was made with regular lettuce instead of iceberg and so was 'limp' and unappetizing. I chose 'fish and chips' but only the peas were hot and the fish and chips just 'warm' - the waiter was nowhere to be seen. The people seated behind us walked out and the people next to us managed to get served by the bar staff but we sat and sat, ignored. We wanted to order a desert to compensate for the main course but finally walked out only to be greeted by a phone call in our room asking why we had not waited to sign the bill!! The pillows (foam) were uncomfortable, the bed unforgiving and the shower really needed a grab rail when trying to climb out. But we still love IHG and will try Intercontinental next time perhaps.......... May 3, 2014
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