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Rated 4.5 out of 5 by 192 reviewers.
Rated 3.0 out of 5.0 by service front desk service was not up to scratch, and they did not want to reward my club member points as this was a group booking, even though i recommended staying at the Holiday Inn? not impressed with the gentleman's attitude towards the electrics problem in the room, i felt he could have moved me instead of having to go through the issue three times in a row!! July 17, 2014
Rated 4.0 out of 5.0 by Short break Very friendly staff, great location with easy access to city centre July 16, 2014
Rated 3.0 out of 5.0 by Don't book Executive room Standard just as good! Executive room very disappointing the standard room with two double beds much better. Beware the car parking charge this is not clear when you book. July 15, 2014
Rated 5.0 out of 5.0 by Another Great Stay. Full marks once again to all the staff at the hotel for a great stay. From the reception greeting to us checking out we had a wonderful stay. Not forgetting to thank the room cleaning staff the room had a nice clean fresh smell as soon as we opened the door. We look forward to our next visit in August. July 9, 2014
Rated 4.0 out of 5.0 by Great service Good location Easy parking Staff were friendly on arrival Easy to park the car Food was up to a great standard with good portions Location excellent for the city Room had an amazing view of the football ground July 9, 2014
Rated 5.0 out of 5.0 by Great city break hotel With a great location, excellent rooms and superior service look no further if you want a hotel in the centre of Norwich. Only a 5 minute walk to restaurants and bars and easy parking at the hotel. July 7, 2014
Rated 5.0 out of 5.0 by comfortable beds the choice of pillows and the size of the beds was surprising but very much appreciated July 6, 2014
Rated 5.0 out of 5.0 by Good Hotel This Hotel is well located with easy access and parking. The Staff are helpful and polite. Good service is experienced in every area of the Hotel. July 5, 2014
Rated 5.0 out of 5.0 by Excellent Location and Friendly Staff The hotel was very clean and the staff very helpful and friendly. Ideal location for City, Station and Riverside amenities. Parking is a bit odd as it is in the Football Club car park next door. Only little problem - you slid to the middle of the bed. Mattress could do with replacement. July 4, 2014
Rated 5.0 out of 5.0 by Great weekend - 10/10 Excellent stay, excellent food, excellent service ... have thought hard about any negatives and can't find any. July 3, 2014
Rated 5.0 out of 5.0 by Nice Hotel close to the city and station Really nice hotel with great staff, easy walk to and from City and Station. Only negative was the overnight parking charge. July 3, 2014
Rated 3.0 out of 5.0 by Norwich City Footbal Ground Hotel right on top of the Footbal Ground. Parking can be a problem and costs £4.95 per night if you cannot park right outside. When we stayed there was a wedding and there were cars parked everywhere as the car park filled up. About a 20 minute walk (slightly uphill) to the town centre for good shopping/Castle/Catherderal July 3, 2014
Rated 5.0 out of 5.0 by comfatable and convenient Very nice of hotel with excellent breakfast. Staff very helpful. July 2, 2014
Rated 5.0 out of 5.0 by Suitable for all sorts of disabilities As a blind charity (The Norfolk & Norwich Association for the Blind) we made this booking for 2 of our completely blind musicians who are in their early 20's. The staff guided them through the hotel, talked them through how to get to their room and got them their breakfast and helped at every opportunity. They were over the moon at the way they were treated as being completely blind, some hotels in the past have treated them like children. I would definitely recommend this hotel to anyone coming for a holiday or over night stay in Norwich. The customer service was outstanding. June 27, 2014
Rated 5.0 out of 5.0 by Great location and excellent staff The staff were very friendly and helpful. The room was clean and comfortable and appeared to be relatively new. Comfy bed with a choice of pillows. We only had breakfast but it was very good I would recommend this hotel as a good place to stay if you are visiting Norwich. It's a short (£5) trip into the city centre by taxi. June 27, 2014
Rated 5.0 out of 5.0 by Brilliant Team Work From start to finish the Holiday Inn Norwich City was perfect for our touring stay. The whole team at the Hotel were just brilliant, nothing was too much trouble. Food was good and service excellent. Room was perfect size with everything you needed in it. Just wish I could have room service at home !! June 27, 2014
Rated 5.0 out of 5.0 by Excellent facilities and lovely staff We were down in Norwich for a wedding and the reception was held at the football ground, so we were ideally situated. On the Friday evening, we walked into the city, along the Riverside development and enjoyed a few drinks in the plentiful pubs, then a final night cap in the hotel bar. Relaxed and refreshed, we attended the wedding, returning to Carrow Road for the reception and evening celebrations. Along with several other guests who were staying at the hotel, we were able to enjoy ourselves knowing we were a short walk from our room. Knowing we had until 12pm to leave on the Sunday morning, we were able to enjoy our 'late' breakfast before the long journey home to Yorkshire. We will be back! June 26, 2014
Rated 5.0 out of 5.0 by Great hotel Would recommend this hotel to anyone travelling to Norwich June 25, 2014
Rated 4.0 out of 5.0 by Great Service Excellent service and friendly helpful staff. Definitely a hotel to recommend to other business persons. June 24, 2014
Rated 5.0 out of 5.0 by Customer-friendly, clean & convenient A good place to stay when visiting city centre. Room clean and well appointed. Bed a bit hard. TV/control not functioning properly. Staff friendly and helpful. Breakfast good with special order option, but not included in our expensive room cost. Didn't appreciate having to pay for hotel car-parking!! Just because it's part of Norwich City FC! BEWARE - Can't get IHG Rewards if booked through an agent. June 24, 2014
Rated 5.0 out of 5.0 by Excellent room and staff Overall this was a great stay and would most certainly use this chain again and recommend to family and friends June 24, 2014
Rated 5.0 out of 5.0 by Great hotel next to Norwich football ground had a good stay, room overlooked the football ground - staff very helpful when I needed some printing done June 23, 2014
Rated 4.0 out of 5.0 by Holiday Inn Norwich City After a mix up with my original reservation, I was transferred to the City hotel and we were pleasantly surprised. Staff at both hotels were very helpful and professional. It was the little things they did that made our stay very comfortable. Like parking at the hotel and my breakfast bag on check out. June 19, 2014
Rated 5.0 out of 5.0 by Excelllent hotel in walking distance to City centre Clean good sized bedrooms to be expected of a modern hotel, with openable window! Very attentive June 19, 2014
Rated 4.0 out of 5.0 by Norwich Stay Hotel bettered expectations and is a step aheead of other Holiday Inn I have stayed in June 19, 2014
Rated 5.0 out of 5.0 by An outstanding HI property I have stayed in hotels first class and luxury standards across the world from Japan to the USA and including many countries in Europe. The Holiday Inn in Norwich is in many ways in the same class as these impressive hotels, the building, facilities, rooms are exemplary but most of all the staff are the heart of this very impressive hotel. I would strongly recommend the hotel to anyone thinking of staying in Norwich. My wife and I were very impressed with the standards and most of all the friendliness of the whole staff, you are to be commended. June 14, 2014
Rated 4.0 out of 5.0 by Nice hotel in good location Nice hotel in good location overlooking the football ground and close to the city center. The wireless internet wasn't great and the online advertisement appeared to suggest that the hotel has a pool. It doesn't but a leisure center is located a short distance away and is free of charge to hotel guests. The staff were friendly and courteous and there was adequate parking. June 10, 2014
Rated 2.0 out of 5.0 by Foul tasting coffee at breakfast The breakfast experience was very poor. The coffee tasted foul - it certainly wasn't fresh. Really let's down the IHG brand - which is normally very good. June 9, 2014
Rated 5.0 out of 5.0 by Overall view of holiday We stayed as part of a TREYN holiday. We had never been on one before or stayed at your hotels, but enjoyed every minute and found this holiday was good value for money, comfortable, and pleasant. I also went through the village on the train in the village where my dad was born and lived as a child. I had never known where this was, but was thrilled to find it. I would have liked to see more fish on the menu, as I am a fish eating vegetarian, and the vegetarian dishes could have been better - Too many peppers for me, as I am allergic to them. However, a lovely holiday, and the hotel does a superb job with everyone helpful and pleasant. Would most certainly come again. June 7, 2014
Rated 5.0 out of 5.0 by Great service Came up to Norwich to ride the Norwich 50 mile cycle event so wanted a good nights sleep and a hearty breakfast which is exactly what I got. My wife who did not cycle had a later breakfast (no problem whatever) and checked out before I finished the ride. I got back to meet her at the hotel after midday and we asked it it would be possible to go back to our room and have a shower. No problem whatever for which I was most grateful. Thoroughly recommend this hotel! June 5, 2014
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