Rated 4.5 out of 5 by 114
Rated 5.0 out of 5.0 by Sophlw201210 Very clean and comfortable
Me, my partner and my 1 year old daughter stayed here for 1 night and it was brilliant service! we were offered a cot for our daughter, and they bought it up to our room within 5 minutes, our room was spotless and very very comfortable. We would deffinatley stay here again and recomend to anyone!
April 15, 2013
Rated 5.0 out of 5.0 by TurfMoor Always Great Hotel Experience
The staff make it their business to know you by name, welcome you with warmth and look after every detail.
When on Business in Norwich, Carrow Road is the only place to stay! First choice every time!
April 11, 2013
Rated 5.0 out of 5.0 by Jason70 Nice hotel
Cannot fault this hotel...
Only problem is that it really needs free wireless in the rooms
April 8, 2013
Rated 5.0 out of 5.0 by tps123 nice place to stay
very good and friendly service and well presented hotel.
April 5, 2013
Rated 5.0 out of 5.0 by Merkmerc Good staff and comfortable room
Great stay, welcoming staff and a great room for a family trip
April 5, 2013
Rated 5.0 out of 5.0 by warmo WARM WELCOME
OUR FIRST EXPERIENCE OF THE HOLIDAY INN GROUP AND WE WERE MOST IMPRESSED WITH THE FRIENDLINESS OF THE STAFF THE COMFORTABLE ROOM AND THE QUALITY OF THE FOOD. WE WOULD CERTAINLY STAY WITH THE HOLIDAY INN AGAIN AND WOULD RECOMMEND IT TO OUR FRIENDS.
March 29, 2013
Rated 3.0 out of 5.0 by Deckard22 I'd recommend but...
Overall - I stay here on business. So the location is perfect, right next to hotel. No interest in the football or sight seeing aspects.
As a hotel, it is good. The food is fine and the people working here are lovely.
But - two things that need improvement are:
1. Wifi - why on earth would any hotel not offer this for free in guest rooms. It is free in the lobby/bar - but that isn't good enough. Wifi is not a luxury in this day and age and when people are away on business they want to keep in touch with their friends and family online. Or stream movies from love film etc. etc.
2. When you get in your room turn the air con off - it's England you dont need it and tbh I have never heard noisier air con - and I have travelled the world extensively. My opinion is based on stopping in lots of different rooms in this hotel, it's particularly loud in the rooms outside the lifts. I've read a response from the manger to someone else mentioning how loud it is and tbh it was a bit of a cringe-worthy response that kind of belittled what the reviewer was saying...
Other than that - the stay here is good and it doesn't cost the Earth.
March 19, 2013
Rated 4.0 out of 5.0 by toneherts large comfortable modern room
the hotel was ideal for our visit to Delia,s restuarant , No need to use the car, we could both have a drink and relax .
short cab ride into city for night at theatre. never used hotel for food
only breakfast good selection for all
March 19, 2013
Rated 5.0 out of 5.0 by Jababs007 Taking the stress off you is remarkable
From the reception as I checked in, I was so much in a rush as I wanted to pick up my rental car dropped off for me , the staff were so helpful in sorting me out.
At dinner the staff was so warm , friendly, understanding and patient in allowing you time to make up your mind with meals.
They also had good knowledge of what was being served and the options available.
Kudos and thanks.
March 19, 2013
Rated 5.0 out of 5.0 by Billows1984 2 Night Stay.
Stayed for two nights, to watch a Norwich City F.C game. The room was better than I expected and the bed was very comftable. The staff/Reception were very kind and always covered our needs. We only did room service once but it was spot on.
The food was great, except that I think they should've had a larger choice for the menu.
The experience was brilliant and I would recommend this place, I will be coming back down again.
Great staff, great rooms, great hotel.
March 17, 2013
Rated 5.0 out of 5.0 by Dickyboy66 Very friendly staff
Really friendly staff, very clean, great views of the pitch....
Will certainly come back
March 16, 2013
Rated 5.0 out of 5.0 by hilmer great room
I will always stay at Norwich holiday inn, carrow road when I am in Norwich. Easy walking to everything in Norwich !
March 16, 2013
Rated 5.0 out of 5.0 by Eastygo Professionally run
I received a wonderful welcome and a very efficient check-in. The room was comfortable, very clean and well-appointed. This hotel is directly alongside Norwich City football ground and there was a match scheduled during my stay. I was warned about this, told the times it was likely to be most busy so I could arrange my schedule accordingly, and my friendly receptionist hoped that it wouldn't adversely affect my stay. A very enjoyable and relaxing stay, made all the more so by the professional and attentive staff. One tiny niggle was the queue and 10 minute wait to check out (I'd suggest that one person on reception on a Sunday morning may not be enough, though the receptionist was characteristically pleasant and apologetic).
March 16, 2013
Rated 3.0 out of 5.0 by Corin let down by the wi-fi
I regularly stay at the Holiday Inn Carrow Road and think the hotel is of a good standard and the staff are always helpful. If only the wi-fi was better in the public areas, it is the one thing that lets the hotel down
March 4, 2013
Rated 4.0 out of 5.0 by Jenbo Great Service
The bed was very hard, but when we went to reception they added a topper which made the bed slightly softer. We have stayed at this hotel on a number of occasions and find the staff very friendly. If you had a problem they would come and sort it out straight away.
March 4, 2013
Rated 5.0 out of 5.0 by percy55 1st class in everyway
we have stayed at the holiday inn on Carrow road many times over the last 6 years, mainly for the football but also for leisure and very often for the twixmas break.
we have always found the staff very freindly and we have always been made very welcome, everybody is there to help including the cleaners,bar & restaurant staff, reception & management.
on match days when the hotel is very busy we as hotel guests are always given priority on service over non staying guests.
the Carvery is excellent value and the food is of a very high standard & the service 1st class.
the rooms are as clean and comfortable today as when the hotel 1st opened 6 years ago, the hotel is looked after and run very well indeed.
Well done to all concerened !
February 16, 2013
Rated 4.0 out of 5.0 by thomoi I always have a good nights rest here.
I always have a good night here.
The Reception staff are a pleasure to talk to, helpful and polite.
The rooms are clean and everything works.
The Air Con can be a bit dry.
February 12, 2013
Rated 4.0 out of 5.0 by MND2006 Norwich City
Arrived at 9:30 in the evening after a four and a half hour train journey. The weather was very poor, there was snow outside the hotel and the temperature was bitter. So was hoping, for me and my business travelling companion, for a cheery welcome. So having to wait whilst the desk staff finished his work, then answered another telephone call then to be presented with a couple of room keys, albeit with a smile, was a bit less than I hoped for. No Platinum Priority club welcome, nix, nada.
Comfortable rooms, nice bright hotel ambience, good breakfast, cheery bar staff all created a positive outlook and we enjoyed our stay.
Checkout: No 'did you enjoy your stay', no 'thanks for staying with us', no 'goodbye'. Just a simple bill payment and exit.
I would stay at the hotel again and I would recommend to a friend. But I would like the front desk to operate like other Holiday Inn Group hotels. Not gushing, not over the top, just friendly.
January 31, 2013
Rated 5.0 out of 5.0 by bouncer1 Rooms are a good size
Service was very good and friendly.Well worth the money.
Will be going back.
January 26, 2013
Rated 5.0 out of 5.0 by Freddiee Great room and service again!
We've stayed in several hotels on our trips to Norwich and the last four times have been at the Holiday Inn, Carrow Road. We find the rooms and service first class and the cost of the room very competitive so now never even look at booking anywhere else!
January 18, 2013
Rated 5.0 out of 5.0 by Lynda31 Loved it
Loved everything about this hotel we were visiting for football and staff were very kind to swap our rooms for a pitch view rooms were very comfortable and atmosphere in hotel was buzzing breakfast was the most varied and tasty breakfasts so much choice would recommend this hotelnand will be back to stay FAB HOTEL!
January 18, 2013
Rated 4.0 out of 5.0 by Deb49 Very comfortable with professional staff
This was a well priced option for a reunion in Norwich with friends.
January 18, 2013
Rated 5.0 out of 5.0 by EdCL Business & Pleasure, Ticks All The Boxes...
As a Writer, it is important to me to be able to rely on a Hotel where I can work uninterrupted in a quiet yet professional atmosphere with the option, if needed, of seeing clients and contacts in a similarly reliable environment.
The Holiday Inn at Norwich City fits my needs perfectly.
The rooms are spacious, contemporary, well stocked and scrupulously clean-and the bed? I wish I could bring it home with me! The staff are all, without exception, bright, friendly/cheerful and very professional in all that they so, able to make you feel important and valued without being obsequious.
The bar and surrounds are clear, roomy and a place where you are perfectly confident of being able to invite a guest or colleague and not feel self-conscious about any aspect of your surroundings.
The Hotel does what it does-the surrounds are not spectacular and the building design is practical rather than ornate. However, it is what happens at the heart of the Hotel which matters here, not its facade. That is, as far as Norwich is concerned for me, of unparalleled quality.
January 17, 2013
Rated 5.0 out of 5.0 by GerryD Great Hotel
I stop at this hotel at regular intervals and find the staff really friendly, approachable and professional. The hotel itself is nestle onto the football ground, with the rear of the hotel giving great views on the pitch. If you're lucky you may even catch a match!
January 10, 2013
Rated 5.0 out of 5.0 by ChrisBD Excellent Hotel a credit to all of the staff
My wife and I where in Norwich for a friend's surprise birthday party. The hotel forms part of the Carrow Road Stadium with splendid views of the pitch, which must be heaven for football fans. The hotel is fairly new so the standard of decor is excellent. All of the staff were very welcoming and friendly. We were in a standard twin double room which was spotless and spacious, likewise the bathroom with a bath long enough to stretch out in! Breakfast was standard fare and the breakfast room well managed. For a mid range hotel the standard of service, accommodation and facilities are excellent , a real credit to the efforts of the staff and IHG.
January 7, 2013
Rated 5.0 out of 5.0 by elltell comfortable beds and good view of pitch
good pitchveiw just what we wanted and good veiw if you cannot get tickets to see the match you want comfortable beds and freindly staff
January 6, 2013
Rated 2.0 out of 5.0 by Chelmsford2 don't expect everything to be available...............
we wanted to eat in the restaurant and was told that the restaurant was open but only serving a very limited menu (in fact the same as room service as it was between Christmas and New Year. We wasn't told on checking in and only found out by a very 'surly' bar staff employee.
Also the bar was full of very loud and drunk football fans so if you want to avoid this don't go when the team are playing at home.
Breakfast was a nightmare - waited an age for tea/coffee then 2 pots turned up!!!!!!!!! food was ok but not very hot.
Not the place for a romantic weekend away especially on match days.
Was told the town was 10 minutes - we didn't stroll and it took a good 20 minutes.
January 6, 2013
Rated 4.0 out of 5.0 by Norfolk22 Good hotel
Very impressed with the hotel itself - the staff were all very friendly, the rooms were spotlessly clean and comfortable. I was particularly impressed by how quiet it was, you couldn't hear any noise through from adjoining rooms which was lovely. Also liked the choice of firm and soft pillows, a nice touch.
The only thing I was disappointed with was the breakfast - there was a good choice of food, however the sausages were pink inside and I decided it was safer not to eat them. Would also like to see dairy free spread if possible.
Otherwise, good hotel I would go to again (but probably wouldn't have breakfast!)
January 6, 2013
Rated 3.0 out of 5.0 by Mazzie30 average stay
Five of us stayed here as we were going to a wedding, pre booked and also managed to arrange early book- in so we could get ready for the wedding. Our room was big and roomy and partly overlooked the football stadium, everything was available and clean. The air conditioning does make a terrible noise so rememeber to switch it off if you stay here. the bathroom wasnt huge but it was adequate, the drain in the sink had a fault and it took forever to empty but reported this on check out which they said they would look at. Didnt have a great sleep as the bed wasnt very comfy, and did seem to slope into the middle.
Arrived back at the hotel before midnight on new years eve, and ordered a sandwich, it was very basic on two slices of white bread with a few crisp in a little pot certainly wasnt worth almost six pounds!!. When we asked for the tv to be turned over and up so we could watch the countdown to midnight the barman did it but a little begrudgingly.
The breakfast wasnt the best I've had I didnt like the sausages (possibly lincolnshire) and there were no fried eggs, everything was hot though.
Overall it wasnt too bad, but compared to another Holiday Inn Ive stayed at it did fall short of what I was expecting but I will stay at Holiday Inn's in the future.
January 2, 2013
Rated 4.0 out of 5.0 by davy1946 wireless, dining area
the Hotel was comfortable .very clean staff were helpful and courteous ,it would have been much more comfortable if you did not have to go to the lobby to get wireless internet .it is in the hotel so how come not in the hotel rooms ,,
Also the dining room was uncomfortable sitting so close to people all in a row. The dining room leaves a lot to be sorted out, so one can eat breakfast with your family and not staring at each other because conversation cannot be private .THESE ARE MY CONCERNS AS TO IF WE WOULD STAY AT THE SAME HOTEL AGAIN
December 15, 2012