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Rated 4.5 out of 5 by 224 reviewers.
Rated 5.0 out of 5.0 by Overall view of holiday We stayed as part of a TREYN holiday. We had never been on one before or stayed at your hotels, but enjoyed every minute and found this holiday was good value for money, comfortable, and pleasant. I also went through the village on the train in the village where my dad was born and lived as a child. I had never known where this was, but was thrilled to find it. I would have liked to see more fish on the menu, as I am a fish eating vegetarian, and the vegetarian dishes could have been better - Too many peppers for me, as I am allergic to them. However, a lovely holiday, and the hotel does a superb job with everyone helpful and pleasant. Would most certainly come again. June 7, 2014
Rated 5.0 out of 5.0 by Great service Came up to Norwich to ride the Norwich 50 mile cycle event so wanted a good nights sleep and a hearty breakfast which is exactly what I got. My wife who did not cycle had a later breakfast (no problem whatever) and checked out before I finished the ride. I got back to meet her at the hotel after midday and we asked it it would be possible to go back to our room and have a shower. No problem whatever for which I was most grateful. Thoroughly recommend this hotel! June 5, 2014
Rated 5.0 out of 5.0 by Excellent hotel I would highly recommend this hotel. It's close to the city of Norwich and the train station. The staff are very friendly and welcoming and the rooms are excellent. Great restaurant and bar. June 5, 2014
Rated 5.0 out of 5.0 by comfortable room and good breakfast One night stay - accommodation and breakfast were excellent. June 5, 2014
Rated 5.0 out of 5.0 by Fantastic room Stayed at the hotel for a football event at Carrow Road so the location was perfect. The room overlooking the pitch was brilliant June 3, 2014
Rated 5.0 out of 5.0 by Spotlessly clean and inviting! As soon as you walk through the door the hotel looks fresh and clean. All staff look smart, work with a smile on their face and are polite and obliging to guests. In fact, nothing was too much trouble! We had a fantastic view of Norwich Football Pitch from our room. Bed linen was crisp and white. Plenty of pillows were supplied. Lighting was good, as there was, main light, bedside lights, floor lamp, desk light, a light above the mirrors as well as good lighting in the bathroom. The bathroom was spotlessly clean, with hand wash, shampoo and body wash supplied. The towels were soft, fluffy and white! There was tea/coffee making facilities in the room. Breakfast was brilliant! It was Buffet style, so you could go and help yourself to whatever you wanted! There was so much choice, from cereals to fresh fruit salads, cakes and croissants, ham, cheese, breads, full English, (bacon, sausage, hash browns, tomatoes, scrambled egg, mushrooms and baked beans), smoothies, toast and jams, honey, marmite etc. As well as three different fruit juice machines, and a tea/coffee machine with a selection of teas and coffees. The staff worked very hard to keep guests happy. You were greeted with a pleasant "Good Morning" and left with a "Thank-you and have a nice day!" Again, nothing was too much trouble! We really enjoyed our stay at the Holiday Inn and would definitely recommend it! June 1, 2014
Rated 4.0 out of 5.0 by Nice physical facilities, personnel, not so much Nicely maintained building and grounds, front desk staff inattentative May 31, 2014
Rated 5.0 out of 5.0 by Good night's sleep I don't tend to sleep very well away from home, but the bed and pillows were so comfortable I didnt have any problems. The hotel was nice and clean and the staff friendly. Lovely buffet breakfast with a very good choice of food. May 30, 2014
Rated 5.0 out of 5.0 by Helpful, friendly staff One of the best Holiday Inns I have stayed in. The room was spacious and have a great view of the football pitch. I didn't realise it's proximity to the football stadium and would be a great place to stay if coming to Norwich for the game. Not too far to walk to town and the cathedral. If I visit Norwich again I will definitely stay here. May 14, 2014
Rated 4.0 out of 5.0 by Excellent staff, clean hotel, uncomfortable bed/pillows We stay at IHG group hotels worldwide and generally enjoy the comfort and the hospitality. The Norwich hotel was clean and the staff welcoming. Unfortunately, our decision to eat dinner in the lounge was a mistake! There was a coach party filling the restaurant and so it appeared a good idea to use the lounge. Our waiter was extremely polite but the food, when it arrived looked good but lacked attention to detail. My wife's Caesar salad with salmon was made with regular lettuce instead of iceberg and so was 'limp' and unappetizing. I chose 'fish and chips' but only the peas were hot and the fish and chips just 'warm' - the waiter was nowhere to be seen. The people seated behind us walked out and the people next to us managed to get served by the bar staff but we sat and sat, ignored. We wanted to order a desert to compensate for the main course but finally walked out only to be greeted by a phone call in our room asking why we had not waited to sign the bill!! The pillows (foam) were uncomfortable, the bed unforgiving and the shower really needed a grab rail when trying to climb out. But we still love IHG and will try Intercontinental next time perhaps.......... May 3, 2014
Rated 4.0 out of 5.0 by Excellence in all areas, except disappointing food quality. Misleading website as Norwich City suggested location much closer and within easy walking distance. No Restaurants nearby and without car, needed to call taxi to City and places of interest. April 29, 2014
Rated 5.0 out of 5.0 by Good choice for football Ideal hotel for a pitch view room .all staff helpful and polite. Blue badge parking very good book your space. Walk into city a bit up hill . April 28, 2014
Rated 5.0 out of 5.0 by Lovely hotel Had great 2 nights in the hotel ,staff were very nice - -helpful -- and with so much going on - with the football match - -!!! Breakfast was good plenty of choice - -and freshly made - -hopefully to be visiting there again soon. April 25, 2014
Rated 5.0 out of 5.0 by All the employee's attitude to service from the Manager to the Waiters/tress were outstanding! I chose this hotel at short notice, after not being able to afford a local Bed and Breakfast near my parents in North Whalsham. I honestly was not expecting much, as the only impression I had, had previously of Holiday Inn, was that it just looked cheap and cheerful and you got what you paid for. I booked my room via a booking agency and was able to get a family room to accommodate myself as a single mum and two young boys (10 and 12). Upon first sight of the hotel I was taken aback ! I initially thought the taxi driver had brought me to the wrong place - the building looked ultra modern and beautiful! I was immediately taken aback once more, when I walked inside and saw the impressive layout and we all felt warmly welcomed by the manager on duty whom did not seemed phased by the fact that myself and my two adorable monsters would be staying in the hotel. When we entered our family room - WOW - 5 star comfort or what!!! Clean bedding, new and ultra modern furniture, fittings etc. I was totally astounded! I looked around the room at the beautiful bathroom - the bathroom of my dreams! I then tested the bed, the kettle, T.V etc. etc. Wow! I had really been awarded the bargain of the century! My only complaint was the fact that the agency I made the booking through, did not inform me that there would be a Liverpool - Norwich match and 6,000 Liverpool fans may turn up!!!! Due to my son's ASD this resulted in me having to book an extra night. The staff yet again could not do enough for me and ensured that everything was sorted out and ran smoothly. I could really go on to write pages about the many positive experience's I had at Holiday Inn Norwich but to put it in a nutshell - If you have a family this is the ideal place to come. I don't and the transport links are within easy walking distance, Shops are located within a minutes walk away, the hotel arranges for you and your family to use the local swimming pool for free and all in all a truly brilliant experience for my whole family despite the fact that my boys fell in love with about four waitress'es!! Thank you Holiday Inn for a marvelous break. I will most assuredly have no hesitation to return again and know without a doubt I will be well looked after and all my families needs met. April 24, 2014
Rated 4.0 out of 5.0 by Good for weekend break Close walk to city centre and other shops. Good for walking along river to pubs & restaurants. Staff and cleanliness good. April 20, 2014
Rated 5.0 out of 5.0 by Oustanding A excellent hotel and location perfect, the staff are all great and make you feel welcome. Enjoy my trips each time i go. April 16, 2014
Rated 5.0 out of 5.0 by Welcoming stay We have stayed at the Holiday Inn Norwich City several times over a period of 2 years. The quality of accommodation & service has been consistently good. April 8, 2014
Rated 5.0 out of 5.0 by Excellent - again! I booked two nights on separate occasions. The second time, I wanted the same room as the first booking. I spoke to a lovely lady called Jill who suggested I book online then call back so she could confirm the same room numbers. This went without a problem! At the bar, I had a good chat with Bill who made the stay more interesting. If you haven't pre-booked a breakfast, remember to ask for vouchers when checking in to save about a fiver per person. The breakfast choice is superb. My wife and I love coming here and now lost count the number of stays we have had at this hotel! April 8, 2014
Rated 5.0 out of 5.0 by Excellent comfort, quality restaurant food and service Stayed for 3 nights last week, very clean and comfortable room, the Chef's Homemade Menu was great, and reasonably priced, food portions worth the money. Service from Alban, Titania and Johnny was excellent, very attentive staff! March 31, 2014
Rated 5.0 out of 5.0 by Great Location and extremely well run hotel this is a great holiday Inn, the staff really try hard to make you welcome and at home, from the front desk to the restraunt and breakfast staff and the housekeeping - just brilliant! March 30, 2014
Rated 5.0 out of 5.0 by Coeliac friendly Very clean and smart room and hotel. Pre-warned about wife's need for a gluten free breakfast and found that gluten free rolls were then provided and gluten free sausages were supplied and cooked separately on demand by the chef. Very handy for concert at the Waterfront venue which was easy walking distance. Riverside shops/bars and restaurants within walking distance but far enough away to not be disturbed by the night life at all. March 20, 2014
Rated 5.0 out of 5.0 by Norwich City Carrow Road First time I stayed at Carrow Road Location is useful and I had a wonderful view overlooking the football ground I would suggest if you are visiting Norwich, park at the hotel and take a short walk to the Cathedral March 19, 2014
Rated 5.0 out of 5.0 by Staff and hotel spot on. I have stayed in this hotel for about 6 weeks recently and find the hotel very comfortable and well situated.The staff are really friendly and make your stay more relaxed.After staying in other hotels in Norwich I would reccomend the Holiday Inn. March 17, 2014
Rated 5.0 out of 5.0 by Kathy Excellent Hotel always friendly staff and comfortable rooms, nothing to much trouble for staff and manager highly reccomended March 14, 2014
Rated 4.0 out of 5.0 by Ideal location and good service This Holiday Inn was in the perfect location for the event my wife and I were attending, which was held at the football club restaurant next door. Therefore not far to go! Room was very comfortable and the staff friendly and helpful. March 14, 2014
Rated 5.0 out of 5.0 by Valuable & Enjoyable Stay Again I choose the Holiday Inn @ Carrow Road for my business trips to Norwich because it meets all of my requirements with the minimum of fuss and maximum of hospitality. The room is spacious and comfortable, ideal for work, meetings or just relaxing with some room service. The Bar/Restaurant area is also a great facility for meetings-informal, yet, again, spacious and laid out in a manner that means I can meet clients here and feel entirely comfortable that they are going to feel the same way about where we are discussing my work and current/future projects. The staff are personable, friendly and ever aware of your needs, both in the now and what might be needed in the future-in short, they're great. Am very glad to see that you might, finally (its been a long haul!) got the issues with Broadband sorted out. But any chance you might not run out of hot water so quickly-warm shallow baths are not the best way to end a long day! Many thanks, see you again soon. February 27, 2014
Rated 5.0 out of 5.0 by Extremely friendly and helpful We only stayed overnight, but our experience was excellent. The hotel was good value for our money. The staff greeting us were very friendly and helpful. The room was very clean and we had the best nights sleep in a long time. The air con was sheer luxury. We will definitely looki forward to staying at a holiday inn again, February 25, 2014
Rated 5.0 out of 5.0 by Great Hotel very nice hotel. Walk to town center in 15 minutes. places to eat within 5 minutes. Would definitely stay there again. February 24, 2014
Rated 3.0 out of 5.0 by Very Good Hotel All is very good with this hotel usually, and have stayed there regularly as both an IHG rewards member and not. This time however I was a little let down by the air con in room 610. Every two minutes it sounded like a coin was being thrown down the vent and keeping myself and my partner awake. I have no objection to the hotel, it is delightful, however on this occasion I was a little disappointed by this experience. Would still recommend. February 20, 2014
Rated 3.0 out of 5.0 by Room good. Breakfast awful. Hotel does not appear to cater for late arrivals at breakfast. Hot food was awful, left on hotplates to bake. Not impressed. Recommend the hotel for comfort but certainly not the food. February 14, 2014
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