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Rated 4.5 out of 5 by 214 reviewers.
Rated 4.0 out of 5.0 by Excellence in all areas, except disappointing food quality. Misleading website as Norwich City suggested location much closer and within easy walking distance. No Restaurants nearby and without car, needed to call taxi to City and places of interest. April 29, 2014
Rated 5.0 out of 5.0 by Good choice for football Ideal hotel for a pitch view room .all staff helpful and polite. Blue badge parking very good book your space. Walk into city a bit up hill . April 28, 2014
Rated 5.0 out of 5.0 by Lovely hotel Had great 2 nights in the hotel ,staff were very nice - -helpful -- and with so much going on - with the football match - -!!! Breakfast was good plenty of choice - -and freshly made - -hopefully to be visiting there again soon. April 25, 2014
Rated 5.0 out of 5.0 by All the employee's attitude to service from the Manager to the Waiters/tress were outstanding! I chose this hotel at short notice, after not being able to afford a local Bed and Breakfast near my parents in North Whalsham. I honestly was not expecting much, as the only impression I had, had previously of Holiday Inn, was that it just looked cheap and cheerful and you got what you paid for. I booked my room via a booking agency and was able to get a family room to accommodate myself as a single mum and two young boys (10 and 12). Upon first sight of the hotel I was taken aback ! I initially thought the taxi driver had brought me to the wrong place - the building looked ultra modern and beautiful! I was immediately taken aback once more, when I walked inside and saw the impressive layout and we all felt warmly welcomed by the manager on duty whom did not seemed phased by the fact that myself and my two adorable monsters would be staying in the hotel. When we entered our family room - WOW - 5 star comfort or what!!! Clean bedding, new and ultra modern furniture, fittings etc. I was totally astounded! I looked around the room at the beautiful bathroom - the bathroom of my dreams! I then tested the bed, the kettle, T.V etc. etc. Wow! I had really been awarded the bargain of the century! My only complaint was the fact that the agency I made the booking through, did not inform me that there would be a Liverpool - Norwich match and 6,000 Liverpool fans may turn up!!!! Due to my son's ASD this resulted in me having to book an extra night. The staff yet again could not do enough for me and ensured that everything was sorted out and ran smoothly. I could really go on to write pages about the many positive experience's I had at Holiday Inn Norwich but to put it in a nutshell - If you have a family this is the ideal place to come. I don't and the transport links are within easy walking distance, Shops are located within a minutes walk away, the hotel arranges for you and your family to use the local swimming pool for free and all in all a truly brilliant experience for my whole family despite the fact that my boys fell in love with about four waitress'es!! Thank you Holiday Inn for a marvelous break. I will most assuredly have no hesitation to return again and know without a doubt I will be well looked after and all my families needs met. April 24, 2014
Rated 4.0 out of 5.0 by Good for weekend break Close walk to city centre and other shops. Good for walking along river to pubs & restaurants. Staff and cleanliness good. April 20, 2014
Rated 5.0 out of 5.0 by Oustanding A excellent hotel and location perfect, the staff are all great and make you feel welcome. Enjoy my trips each time i go. April 16, 2014
Rated 5.0 out of 5.0 by Welcoming stay We have stayed at the Holiday Inn Norwich City several times over a period of 2 years. The quality of accommodation & service has been consistently good. April 8, 2014
Rated 5.0 out of 5.0 by Excellent - again! I booked two nights on separate occasions. The second time, I wanted the same room as the first booking. I spoke to a lovely lady called Jill who suggested I book online then call back so she could confirm the same room numbers. This went without a problem! At the bar, I had a good chat with Bill who made the stay more interesting. If you haven't pre-booked a breakfast, remember to ask for vouchers when checking in to save about a fiver per person. The breakfast choice is superb. My wife and I love coming here and now lost count the number of stays we have had at this hotel! April 8, 2014
Rated 5.0 out of 5.0 by Excellent comfort, quality restaurant food and service Stayed for 3 nights last week, very clean and comfortable room, the Chef's Homemade Menu was great, and reasonably priced, food portions worth the money. Service from Alban, Titania and Johnny was excellent, very attentive staff! March 31, 2014
Rated 5.0 out of 5.0 by Great Location and extremely well run hotel this is a great holiday Inn, the staff really try hard to make you welcome and at home, from the front desk to the restraunt and breakfast staff and the housekeeping - just brilliant! March 30, 2014
Rated 5.0 out of 5.0 by Coeliac friendly Very clean and smart room and hotel. Pre-warned about wife's need for a gluten free breakfast and found that gluten free rolls were then provided and gluten free sausages were supplied and cooked separately on demand by the chef. Very handy for concert at the Waterfront venue which was easy walking distance. Riverside shops/bars and restaurants within walking distance but far enough away to not be disturbed by the night life at all. March 20, 2014
Rated 5.0 out of 5.0 by Norwich City Carrow Road First time I stayed at Carrow Road Location is useful and I had a wonderful view overlooking the football ground I would suggest if you are visiting Norwich, park at the hotel and take a short walk to the Cathedral March 19, 2014
Rated 5.0 out of 5.0 by Staff and hotel spot on. I have stayed in this hotel for about 6 weeks recently and find the hotel very comfortable and well situated.The staff are really friendly and make your stay more relaxed.After staying in other hotels in Norwich I would reccomend the Holiday Inn. March 17, 2014
Rated 5.0 out of 5.0 by Kathy Excellent Hotel always friendly staff and comfortable rooms, nothing to much trouble for staff and manager highly reccomended March 14, 2014
Rated 4.0 out of 5.0 by Ideal location and good service This Holiday Inn was in the perfect location for the event my wife and I were attending, which was held at the football club restaurant next door. Therefore not far to go! Room was very comfortable and the staff friendly and helpful. March 14, 2014
Rated 5.0 out of 5.0 by Valuable & Enjoyable Stay Again I choose the Holiday Inn @ Carrow Road for my business trips to Norwich because it meets all of my requirements with the minimum of fuss and maximum of hospitality. The room is spacious and comfortable, ideal for work, meetings or just relaxing with some room service. The Bar/Restaurant area is also a great facility for meetings-informal, yet, again, spacious and laid out in a manner that means I can meet clients here and feel entirely comfortable that they are going to feel the same way about where we are discussing my work and current/future projects. The staff are personable, friendly and ever aware of your needs, both in the now and what might be needed in the future-in short, they're great. Am very glad to see that you might, finally (its been a long haul!) got the issues with Broadband sorted out. But any chance you might not run out of hot water so quickly-warm shallow baths are not the best way to end a long day! Many thanks, see you again soon. February 27, 2014
Rated 5.0 out of 5.0 by Extremely friendly and helpful We only stayed overnight, but our experience was excellent. The hotel was good value for our money. The staff greeting us were very friendly and helpful. The room was very clean and we had the best nights sleep in a long time. The air con was sheer luxury. We will definitely looki forward to staying at a holiday inn again, February 25, 2014
Rated 5.0 out of 5.0 by Great Hotel very nice hotel. Walk to town center in 15 minutes. places to eat within 5 minutes. Would definitely stay there again. February 24, 2014
Rated 3.0 out of 5.0 by Very Good Hotel All is very good with this hotel usually, and have stayed there regularly as both an IHG rewards member and not. This time however I was a little let down by the air con in room 610. Every two minutes it sounded like a coin was being thrown down the vent and keeping myself and my partner awake. I have no objection to the hotel, it is delightful, however on this occasion I was a little disappointed by this experience. Would still recommend. February 20, 2014
Rated 3.0 out of 5.0 by Room good. Breakfast awful. Hotel does not appear to cater for late arrivals at breakfast. Hot food was awful, left on hotplates to bake. Not impressed. Recommend the hotel for comfort but certainly not the food. February 14, 2014
Rated 5.0 out of 5.0 by clean room,freindly staff,excellent room service and god location I found people in reception very helpful and friendly. room is clean, comfortable and relaxing. Room service is excellent and food is good February 12, 2014
Rated 5.0 out of 5.0 by Great stay and very obliging staff Would definately stay here again we had a room looking out to the norwich football pitch which was great for my son and husband whom are Norwich fans. Room was comfortable and the staff were able to answer any questions we had and obliged with the request for thr room. Thankyou January 8, 2014
Rated 5.0 out of 5.0 by Very pleasent cheerful staff Working in a hotel Christmas night is not everyones idea of fun, the staff on duty christmas night and boxing day could not have been happier towards us. They were cheerful,helpful and made the stay most enjoyable, I have no problem with giving them my thanks and top recommendation. I would normally only give a good as there is always room for improvement, not in this case every aspect of our stay was EXCELLENT. WELL DONE TO YOU ALL THANK-YOU January 8, 2014
Rated 5.0 out of 5.0 by Excellent view Warm and comfortable great view also. Lack of facilities at hotel and not much atmosphere in the bar area being New Year's Eve. But overall the hotel was clean warm and it's location was perfect to wake up to the new year looking at the mighty Carrow road pitch January 5, 2014
Rated 5.0 out of 5.0 by Great service all round very good experience I would definitely stay here again. The room was clean and functional and breakfast was very good. All the staff were most helpful. January 5, 2014
Rated 2.0 out of 5.0 by Don't ask how was your stay if not prepared for a negative response. I am 6ft6 and weigh 135 kilos. So when I book an executive room I expect maybe a bit more than a standard room. Your beds are uncomfortable and they are certainly at stage I would call worse for wear. You turn and they squeak. We were up at 730 and the asked by reception did we enjoy our stay. Our response was no. Holiday inn teams response was oh sorry can I have credit card please. I am in the service industry as well. And I train my team do no ask that question unless you are prepared to deal with the answer good or bad. January 4, 2014
Rated 5.0 out of 5.0 by Superb, as usual. We are Canary supporters living in Cornwall. We make the trip around every 6-8 weeks or whenever we can get tickets (which is very rare nowadays). Shirley's birthday is Jan 1st so we always try to arrange a visit around this time and always stay at the Holiday Inn adjoining the ground. It so happened that the game nearest to 28th was against Man Utd so no hope of getting a ticket. We had earned a free night by using the Priority Club Black Visa throughout the year so booked a room with a pitch view. Having been used to enjoying the games from the stands I was very apprehensive about watching it from a hotel room, however, I needn't have worried. Excellent view and with the window slightly open we could sense the atmosphere and hear the banter between the Barclay and the Man U fans. As usual the stay was superb with the usual special attention from the staff. With Kelly in the restaurant, Karem behind the bar and the very special Alburn, we were made to feel part of the family. It's good to be recognised and made to feel welcome every time we go there. January 1, 2014
Rated 5.0 out of 5.0 by weekend shopping break Hotel convenient for visiting the main shopping areas without being in the epicentre of the city.A return visit and nice to see high standards maintained.Dinner was not though up to usual standard.Soup was only luke warm ,steak well done one end,rare the other end.Dining was 15 minutes late opening.Staff as good as ever.Enjoyed visit again. December 22, 2013
Rated 4.0 out of 5.0 by very comfortable room ,great week end. My sister and I stayed when we visited Norwich on a pre Christmas visit to see family. We very much enjoyed our stay.The room was clean and very comfortable.We were very impressed with the breakfast and service on both days. An added bonus was the limited view of the football ground as my husband and sons have been supporters of Norwich for years. December 19, 2013
Rated 4.0 out of 5.0 by Clean, big room Check-in was good, very helpful woman, very informative when I asked for directions and local restaurants. Rooms were big and clean, had a view of the pitch, great if you support Norwich city :) Only gripes, staff appeared adverse to picking up the phone when dialling internally down to reception. Attempted three times over two days, not once did anyone pick up the phone and it rung out - the final time I walked downstairs straight afterwards and spoke to the reception staff (neither was with anyone?!) The phone rung when I was there and both just left it - enquired whether they wanted to answer and they said it's ok -- bizarre?! The other point, was had to get up early to do some work, wireless didn't work at 0530 in the morning, looked like it was switched off asked at reception - woman had no idea. Pleasant enough people though :) thanks - Would stay again December 17, 2013
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