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Rated 4.2 out of 5 by 239 reviewers.
Rated 3.0 out of 5.0 by Good Location for Family Visit No outgoing phone service available from our room and no offer of correcting the situation. Felt the cleaning staff could have cleaned the room and bathroom better. Each morning at breakfast the surface of the tables were sticky. At breakfast food was left out too long and eggs and bacon dried up and sausages overcooked. Overall, not impressed with this hotel. November 11, 2014
Rated 5.0 out of 5.0 Comfortable place to stay Ideal for me staying on business. Really? You are complaining that I haven't written enough text? November 10, 2014
Rated 2.0 out of 5.0 by Overpriced and inefficient I stupidly thought that Holiday Inn Norwich would be of a similar quality to their sister hotel in Blonk Street, Sheffield where I have stayed many times. However it is much older, bathroom very outdated with a grubby looking floor and fixed shower over the bath. Service was unprofessional due to many problems with a "new system" which had been installed the week before. Bar snacks and breakfast vastly overpriced although dinner in the restaurant was very reasonable. We encountered problems checking in and checking out and were overcharged initially. It took about half an hour to sort the refund. They were short staffed at reception so took a long time checking out on the Sunday morning. There is no lift at this hotel. I will not be staying there again. November 9, 2014
Rated 3.0 out of 5.0 by Tired and Dated Tired rooms uncomfortable beds, problems parking if coach parties are there, average food, room service slow to answer even slower to deliver, food cold/cool. Only stay because I have to November 9, 2014
Rated 4.0 out of 5.0 by Friendly staff Friendly staff; very clean; nice comfortable room; well equipped gym and swimming pool; very nice breakfasts November 4, 2014
Rated 2.0 out of 5.0 by Poor Very disappointing experience. Check in process was awful, staff not properly trained and hotel generally in a quite tired condition November 2, 2014
Rated 5.0 out of 5.0 by As always friendly welcome. We booked a Superbreak 2 nights , dinner first night break at the Holiday Inn, Ipswich Road, Norwich. We have been to this hotel before as its near our son's university and we like to visit him. This hotel is friendly, clean and has a lovely swimming pool. Breakfast is great, you can ask for anything and they bring it quickly. Dinner was an added bonus, really pleasantly surprised. Wil be back again soon for the excellent shopping in Norwich at Xmas. October 29, 2014
Rated 5.0 out of 5.0 by FAMILY VISIT We have had many stays at this hotel over many years and have always enjoyed our stay very much. All staff are extremely pleasant, friendly and helpful. Whatever our needs they attend to them quickly, efficently and with a smile. We had a large family gathering for a birthday celebration 4 years ago and all arrangments went very well and we and all our guests had a wonderful time. We have no hesitation in always recommending the hotel to all our friends. October 23, 2014
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