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Rated 4.2 out of 5 by 232 reviewers.
Rated 5.0 out of 5.0 by FAMILY VISIT We have had many stays at this hotel over many years and have always enjoyed our stay very much. All staff are extremely pleasant, friendly and helpful. Whatever our needs they attend to them quickly, efficently and with a smile. We had a large family gathering for a birthday celebration 4 years ago and all arrangments went very well and we and all our guests had a wonderful time. We have no hesitation in always recommending the hotel to all our friends. October 23, 2014
Rated 4.0 out of 5.0 by Room overall was comfortable Room overall was clean and bed comfortable, however the shower efficiency left a lot to be desired! October 22, 2014
Rated 3.0 out of 5.0 by Adequate Rooms, terrible food I have stayed at this Holiday Inn several times and have found that the food served in the bar and restaurant area has gradually got worse and worse. The waiting times have got longer and the staff have even brought mains out with starters !! Very disappointing to say the least. The last time I complained to the waitress she just agreed with me and laughed. Not very helpful really !! October 20, 2014
Rated 4.0 out of 5.0 by dining room staff very friendly Apart from shortcomings already mentioned, the stay was OK, but the matresses could be improved. October 16, 2014
Rated 5.0 out of 5.0 by Short break in Norwich Had a great time in Norwich, did all we came to do and more. Hotel was a perfect location for us and as always spot on. October 14, 2014
Rated 5.0 out of 5.0 by excellent froendly staff A memorable stay at IHG's Norwich, good food and the profssional friendly staff couldn't have been more helpful when I realised that I had mislaid my wallet. I was assured that, although my credit cards were now missing, there would be no problem with the bill, and it would be sorted. A full search of my room, communal areas and car park resulted in it being found, and returned to me. I would reccomend this hotel to all memebers of my team. October 12, 2014
Rated 3.0 out of 5.0 by They fail again! Hotel is fine on the outscrits of the city about 5 min drive from the centre of town/shopping areas/wonderful Norman castle & Cathedral. Setting nice and quiet area overlooking fields. Room and bathroom were clean, however, the bed was rather lumpy and you felt like you were on a roller coaster when your partner turned over. Opted for the inclusive breakfast rate which was good value almost 2 for 1 compared with the "roll up rate" for beakfast. Fine selection of cold (cheese, ham, cerals, cakes, fruit and yougurt) and hot options (full English, toast, fresh made pancakes) Tea, coffee, juice and water. However, as a platinum Elite member of the IHG scheme I receive a warm welcome and thanks for my loyality to the IHG chain at hotels all over the world, however, not at this branch! This is the third time I have stayed here at a weekend and on each occasion there has been no comment or anything about my membership level. (I tried the HI at Norwich airport in July and they knew I was a Pt member on arrival). I did, however, get free internet access so they knew I was a club member! Previously I have got a voucher, as this hotel has been full with functions so no "free" space for an upgrade, which is fine that bit is just pot luck! On this occasion no comment, no voucher, nothing! I took this up last time I was there with the reception manager and training was to be given, enough said!!!!. October 11, 2014
Rated 4.0 out of 5.0 by Large room and bathroom for disabled As my wife dislikes stairs we booked a room for the disabled. This was very large and the bathroom was the largest we had ever encountered. Unfortunately it was rather cold and the hotel hot water heating system was not in use. We told reception and a safe electric heater was brought to our room, very promptly. This proved sufficient for our stay. Otherwise no complaints. The dining room staff were very efficient and we enjoyed eating there, particularly as we sat well apart from a large coach party! October 9, 2014
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