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Rated 4.2 out of 5 by 242 reviewers.
Rated 5.0 out of 5.0 by Added value This hotel makes you feel welcome from the moment you walk in through the door. The staff will go out of their way to help and assist where they can. The food is tasty hot and just the right amount. Although not a great lover of slate replacing plates, but thats just me!! Breakfast and dinner was had by us on our stay and there was more than enough November 23, 2014
Rated 4.0 out of 5.0 by Comfortable one-night stay I booked two rooms, one superior double and the other a basic twin for 3 adults and one child. No problems with the superior room but with the basic twin we needed to contact housekeeping for teabags and a clean towel when we arrived (no tea in the complimentary set and one towel had fallen on the floor right by the side of the toilet and neither or us fancied using it) and they took a good 40 minutes to remedy this. Overall, an enjoyable stay - comfy beds and friendly reception staff. November 20, 2014
Rated 5.0 out of 5.0 by Holiday Inn Norwich Easy to park, fairly priced, clean and tidy, good food, but most of all, on my visit, the staff were focused on giving an excllent customer service. November 18, 2014
Rated 3.0 out of 5.0 by Good Location for Family Visit No outgoing phone service available from our room and no offer of correcting the situation. Felt the cleaning staff could have cleaned the room and bathroom better. Each morning at breakfast the surface of the tables were sticky. At breakfast food was left out too long and eggs and bacon dried up and sausages overcooked. Overall, not impressed with this hotel. November 11, 2014
Rated 5.0 out of 5.0 Comfortable place to stay Ideal for me staying on business. Really? You are complaining that I haven't written enough text? November 10, 2014
Rated 2.0 out of 5.0 by Overpriced and inefficient I stupidly thought that Holiday Inn Norwich would be of a similar quality to their sister hotel in Blonk Street, Sheffield where I have stayed many times. However it is much older, bathroom very outdated with a grubby looking floor and fixed shower over the bath. Service was unprofessional due to many problems with a "new system" which had been installed the week before. Bar snacks and breakfast vastly overpriced although dinner in the restaurant was very reasonable. We encountered problems checking in and checking out and were overcharged initially. It took about half an hour to sort the refund. They were short staffed at reception so took a long time checking out on the Sunday morning. There is no lift at this hotel. I will not be staying there again. November 9, 2014
Rated 3.0 out of 5.0 by Tired and Dated Tired rooms uncomfortable beds, problems parking if coach parties are there, average food, room service slow to answer even slower to deliver, food cold/cool. Only stay because I have to November 9, 2014
Rated 4.0 out of 5.0 by Friendly staff Friendly staff; very clean; nice comfortable room; well equipped gym and swimming pool; very nice breakfasts November 4, 2014
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