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Rated 4.1 out of 5 by 133 reviewers.
Rated 4.0 out of 5.0 by great weekend break Having to visit our relations in Norwich, we decided to book a weekend break at the holiday inn. The phone booking was very simple and when we arrived at HI Norwich, we were quickly processed and able to find our room. The room was clean and tidy and the beds were very comfortable with extra touch of soft or firm pillows available. The bathroom was well laid out and very clean. Our stay included breakfast which was a buffet style self service, which had a wide cholce and was hot and freshly prepared. The breakfast was well organised with plenty of staff to take our hot drinks requests and also to help with the automatic toaster and pancake machines! When walking around the hotel, the staff were very friendly. We will be looking to stay at other IHG hotels, in the near future as our first impressions of your hotel and the freindly staff have definately made a very positive impression on our family. February 27, 2014
Rated 5.0 out of 5.0 by excellent service as usual The staff at this hotel always give excellent service February 25, 2014
Rated 5.0 out of 5.0 A great experience A very nice hotel with a comfortable room and pleasant staff. I will be staying here again. February 24, 2014
Rated 1.0 out of 5.0 by Also doubles as a community center This hotel seems like your bog standard holiday inn- no frills, and in this particular case, past its best. The night receptionist seemed like he didn't want to be there and his attitude suited the tired surroundings. These complaints were not the worst part of our stay however... that was reserved for the bizarre sight of the small, hotel sized gym, sauna and pool, packed with locals on a monday morning, to the point where there wasn't a single exercise machine available. Add extortionate wifi on top of all of this and you get a hotel that you wish you'd never booked. Be warned! February 21, 2014
Rated 4.0 out of 5.0 by well worth it we were very pleased with all aspects of our stay for one night , staff were great and dealt with us well , the service and facilities were all you could wish for . would rate the hotel as 9/10 February 14, 2014
Rated 5.0 out of 5.0 by Great service and very comfortable hotel environment I stay here two or three times a year. The sercvice is always excellent, friendly and efficient - last weekend the hotel agreed to open breakfast earlier than their scheduled time so as to accommodate our needs - that was going the extra mile and very much appreciated. The rooms have always been clean, comfortable and quiet even despite the large number of guests - clearly a popular choice. An added bonus is the swimming pool, jacuzzi, and steam room - a brilliant place to stay. February 13, 2014
Rated 5.0 out of 5.0 by Comfortable stay, friendly staff lovely stay Cant wait to stay again. I stayed 2 days in this HI and it was brilliant... February 12, 2014
Rated 5.0 out of 5.0 by Another Fabulous Stay Such a great value stay with our usual wonderful welcome, excellent service and clean bright quiet rooms. Pool area great, breakfast brilliant and all round another great stay - will be back for more great customer service good value stays. thank you one and all February 5, 2014
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