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Rated 4.1 out of 5 by 207 reviewers.
Rated 5.0 out of 5.0 Fantastic hotel in Norwich This hotel is great for location...a ten minute taxi ride into town and able to sleep up to 3 adults in a room made this hotel very appealing. On arrival the staff were polite and friendly. Our room was on the small side for 3 females with lots of luggage etc but I appreciate usually this is a room for 2 adults so there was an extra bed put into the room. The rooms were clean as was the bathroom, and the little touches like complemetary biscuits, Kit Kats and waters were great too. The breakfast was great and lots of choice. However my only criticism is that the bar staff are unable to make cocktails. As a group of girls, we would have loved to sit in the lounge and have a cocktail before going out however, the barman told us that Holiday Inns do not have a cocktail list. But in my experience any good barman would know how to rustle up a good Cosmo! Dispite this our stay was brilliant and I would definitely return and stay again. August 19, 2014
Rated 5.0 out of 5.0 by Only niggling complaints all on the button and first class except that only one bedside table was provided in the double room and there was loud canned music all the time at breakfast.. August 19, 2014
Rated 5.0 out of 5.0 by would thoroughtly recommend everything excellent about this hotel and would certainly stay again or choose a holiday inn in another area based on this experience August 18, 2014
Rated 4.0 out of 5.0 by All was good, dirty toilet, wifi was terrible Breakfast service staff was grt, special tall girl forget her name on second we were late for breakfast but she was kind enough to accommodate us as the time was10:30 already .. Check in was good n quick .. Toilet seat was dirty... Wifi was terrible as couldn't open single page .. August 13, 2014
Rated 1.0 out of 5.0 by Bad customer service At checkin I was not given a complimentary upgrade (this has happened for the 4th or the 5th time I have stayed here and the reason is always the same - we are very busy). After checking in to my room I find that they have given me a twin. I went back to the reception to see if they can give me a double room.. The receptionist said I have to speak to the manager. I outlined my situation to the manager and the manager said that my company had not specified any room type and so they gave me a twin room. i knew that was a lie as in my confirmation email sent to me by my company it says to book a double room. The manager insisted that there were no other rooms available. I was very annoyed and I said at least you can send some water to my twin room. The water never arrived. I was absolutely disgusted with the service. I Have a Ambassador platinum status as I travel a lot for my job. Every other HI hotels I stay in gives me a guaranteed upgrade. At Basildon HI there is always a bottle of my favourite wine waiting for me in the room. I was due to stay in the hotel in 2 weeks time but I have cancelled that reservation and will not be staying in that hotel in the future. August 12, 2014
Rated 5.0 out of 5.0 by Very relaxing place to stay First time at a Holiday Inn. Excellent location, staff very attentive. The whole complex very clean, tidy and smart in appearance. The dinner menu would perhaps benefit from a make over without being to fussy. August 3, 2014
Rated 5.0 out of 5.0 by A well run hotel Designed really for business. Not such good value for leisure. August 1, 2014
Rated 1.0 out of 5.0 by very poor staff are not helpfull and very dissmissing would not recommend this hotel at all very poor level of service very dirty bath room with poo marks down the toilet upon entering the room that I was told to clean my self wit a toilet brush no towels in the room very noisy with people keeping us awake all night long both nights July 31, 2014
Rated 4.0 out of 5.0 Friendly straff This is an excellent hotel. Every staff is friendly and custom minded. All our family members enjoy our vacation. We stayed in a big family room. The room doesn't has a fridge and the facility is little old. However, the service minded staff provided us a wonderful travel experience which made the weakness is not so important to us. I will definitely recommend to my friends to stay here. July 30, 2014
Rated 4.0 out of 5.0 by Good hotel with very friendly staff We were pleased with our stay here and although we felt it was slightly pricey compared to other establishments, we were happy to have chased Holiday Inn Ipswich Road. We didn't eat in the restaurant as we were only staying to attend a private function elsewhere, but we had a drink in the bar, which was very pleasant. The room was spotlessly clean and quite comfortable. We would recommend this hotel on the back of our experience. July 29, 2014
Rated 4.0 out of 5.0 by Shame about the bathroom Hotel let down by untidy corridor, dirty bed linen lying in corridor reported early but not cleared until following day. Bathroom on the small side and felt somewhat squeezed for space. Don't take a cat. Hopefully will improve as staff become more experienced. July 24, 2014
Rated 4.0 out of 5.0 by 服务一流 服务人员素质高、态度好。早餐还不错。但是不提供免费wifi不太合理。房间考虑了遮光问题,可是完全遮光后透气性较差。 July 22, 2014
Rated 2.0 out of 5.0 by Management are Rude My advice would be keep little niggles to yourself. Reception do not want to hear them -even when they ask and however polite you are - the management state - it is group policy and you may not like it, they won't change it - go somewhere else!!! July 22, 2014
Rated 5.0 out of 5.0 by Fantastic all round and i return time after time. I have stayed at this hotel about 5 times this year so far and i really cannot fault it. The manager and team provide a warm welcome, so much in fact I have taken the family here as it is also an ideal hotel to stay in for a holiday in Norwich as well as on business. It's a few miles out of Norwich but very easy to get into the city centre and about 10 mins walk to a large supermarket. The hotel has a good sized bar layout. Just right for a drink and bar meal with a bit of atmosphere or you can use the restaurant with great service too. I love the gym and swimming pool. If you're someone who misses the gym when working away then this place is for you. You can go to the gym, have a swim and then have a meal followed by a fantastic night sleep!! Keep up the good work! July 21, 2014
Rated 3.0 out of 5.0 by Room problems Telephone keypad not working and light systems old configuration . July 21, 2014
Rated 5.0 out of 5.0 by Great Hotel Richie and staff always make you feel so welcome. We will miss this Norwich Hotel. July 20, 2014
Rated 4.0 out of 5.0 by Great service poor room Could do with a better equip bathroom ie soap dispenser near basin, and bath / shower gel . Bathroom could be a bit cleaner soap scale round the sink. Tea / coffee more sugar needed as only 2 sachets in room July 19, 2014
Rated 4.0 out of 5.0 by Service The overall service during my stay was excellent. The staff were helpful particularly in directing me to locations in Norwich. July 14, 2014
Rated 1.0 out of 5.0 Poor service We waited an hour and 20 minutes for our dinner , the manager was too busy to come and give an explanation. I understand the hotel was fairly busy but a poor experience. No upgrade being a platinum member. July 13, 2014
Rated 5.0 out of 5.0 by weekend away easy access to city centre and motorway. Great garden and quiet location. July 12, 2014
Rated 1.0 out of 5.0 by not to repeat wont recommend,the choice of food wasn't just not thr July 11, 2014
Rated 4.0 out of 5.0 by weekend meeting Good standard of room, good breakfast, rather slow service at dinner, not generous with dispensing wine; some intransigence over joining friends at breakfast July 10, 2014
Rated 5.0 out of 5.0 by Great break Would recommend this hotel to anyone Room was very clean and comfortable with air conditioning and heating to suit everyone. Staff very friendly and happy to help Excellent breakfast from full cooked English breakfast croissants make your own pancake cereal fruit yogurts cheese and sliced cold meats what more could you want. Lastly the pool and extras were very clean and nice to have a relaxing dip. All in all a fantastic place to stay July 9, 2014
Rated 4.0 out of 5.0 by Ideal Eat Angliian location Norwich, Ipswich Road, is a good standard Holiday Inn. It is built in the 1960/70s functional style on three levels. The rooms & fittings could do with a face-lift, but staff & service are all excellent. July 9, 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn so far I have traveled the country over the past five years taking part in a popular motor racing series using the holiday inn hotels to sleep in whilst away However....... The Norwich Ipswich Road holiday inn may just change our choice of hotels. Not only was the food in the restaurant awful they found it hard to believe they actually served it. This made a refund very difficult. Pretty unbelievable in my eyes. The beds were uncomfortable as they were two single beds patched together. The worst thing of all was the response from the general manager after putting forward our concerns. Apparently they complete an investigation which i'm convinced doesn't actually happen. In fact you just receive a response insinuating your a liar..... I won't mention any names "general manager" July 7, 2014
Rated 5.0 out of 5.0 by Efficient and friendly staff. Clean, comfortable hotel outside city centre but only about one mile from a Park and Ride service. Time to city centre just over ten minutes. Staff friendly and efficient, good choice of meals on the dinner menu and good choice of dishes for breakfast. Swimming pool clean, water warm, well equipped leisure centre. July 2, 2014
Rated 4.0 out of 5.0 by Made to feel most welcome My wife & I had a thoroughly enjoyable 3 day stay at the Holiday Inn, Norwich. The room,food and attention from the staff were excellent. We also had other relatives staying as well and we all agreed that the Hotel was very good. July 2, 2014
Rated 5.0 out of 5.0 by Good service Despite the hotel being very busy with a Wedding reception, the staff were very efficient on Reception and in the Bar area, having stayed here before, we were greeted as old friends. Our room was clean and comfortable, and service at breakfast the following morning was also good, the staff all made a real effort..! July 2, 2014
Rated 5.0 out of 5.0 by Only snag was the afore mentioned key card Two very enjoyable nights of comfortable sleep in excellent surroundings. July 1, 2014
Rated 4.0 out of 5.0 by Inconsistant I ordered a bowl of soup on my first night which came in a small breakfast bowl. So on the second night I ordered two bowls of soups, and they came in large bowls, so on the third night I took a chance and ordered two again and they came in small bowls again. I paid the same price for a small bowl as I did the large. Also there are no plug sockets by the bed. None of the above were worth complaining about the hotel is good. Apart from these my stay was comfortable and trouble free. The colleagues in this hotel are very nice and helpful. June 30, 2014
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