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Rated 4.2 out of 5 by 183 reviewers.
Rated 5.0 out of 5.0 by Excellent staff Stay here every year in between Christmas and New Year whilst visiting relatives locally. The staff are always very friendly and helpful. Hotel is excellent value for money and the rooms are large and clean. This hotel is made by the friendly staff. The only one critic would be seating in lounge area/reception could be more comfortable. December 30, 2013
Rated 4.0 out of 5.0 by Regular Visitors. Never Disappointed We stay here 3 or 4 times a year. Its always welcoming. Staff are always helpfull. The breakfast is terrific. Its the best Holiday Inn we have found so far. December 30, 2013
Rated 5.0 out of 5.0 by good place to stay We spent 2 nights at Christmas. On arrival greeted by a very nice receptionist (Chloe) who found out the times of Church serices in the locality. Great breakfast on both mornings, and the staff in the restaurant were very helpful. Have stayed here before and will again!!!!!! December 30, 2013
Rated 5.0 out of 5.0 by Welcome at the Inn... The hotel is in a good location, with easy access and plenty of car parking places. The welcome at reception was excellent; a smiling face is a happy and friendly face which gets everything off to a fine start, so well done and a Big Thank You to Chloe, the Duty Manager. The building is well maintained, clean and spacious. The gym is exceptionally large with plenty of equipment so no waiting around while exercising. Bedrooms are well equipped with comfortable beds and noise free, evening though the hotel appeared busy with clients. The restaurant both for evening meal and breakfast is well serviced with friendly staff again in a spacious and clutter free environment. A very positive experience and most definitely the preferred choice when visiting the area again. December 23, 2013
Rated 5.0 out of 5.0 by Excellent hotel Great stay again, with knowledgeable and helpful staff. Comfortable bed in very clean room, with excellent lighting and great bathroom. Although I feel the hotel lacks an atmosphere in the normal definition, I do not consider this as a 'con', partly because in other establishments (hotels, pubs etc) it can be contrived and I actually prefer a very neutral 'atmosphere' when staying at a hotel. December 22, 2013
Rated 5.0 out of 5.0 by Fantastic staff Hotel is good, typical Holiday Inn, for me, it is made by the staff, all of whom are helpful beyond belief and make it a true home from home for me! I stay here a lot and find it the best IHG hotel in the City December 9, 2013
Rated 5.0 out of 5.0 by Excellent As always Thanks to the team once again Even with two bus parties in the hotel, service in the restaurant was great. This hotel has seen a vast improvement in the last year December 9, 2013
Rated 2.0 out of 5.0 by Poor Check In, Poor Staff, Poor room From the moment i checked in I knew i would be stsying in the Carrow Rd HI moving forward. Everything about may stay had issues. December 8, 2013
Rated 5.0 out of 5.0 by Warm friendly staff Lovely big CLEAN room very friendly and helpful staff . Had a great stay. Room was a little cool at night because the long curtains cover the radiator . But staff gave us an extra cover which helped . Will be staying again next year . November 27, 2013
Rated 5.0 out of 5.0 by excellent, almost! Warm and friendly welcome from happy smiling staff. Lovely room. Good food in restaurant and breakfast in room, faultless. Got the pool mostly to ourselves and swimming towels were provided. Only fault was coach drivers running engines for too long in the morning! Many thanks to all the staff. November 19, 2013
Rated 5.0 out of 5.0 by Excellent hotel, location & service The staff at the Holiday Inn Norwich were very accommodating & helpful. An excellent breakfast & overall good experience. Will definitely stay here again. November 17, 2013
Rated 3.0 out of 5.0 by Too hot! On a mild early-November evening the heating was on full blast and the room was stifling when we entered it after checking in. We had to turn the heating down to zero AND open the window. Next morning the corridors and the dining area were all excessively hot. The hotel has some nerve, asking guests to think of the environment and save energy by not putting towels in for daily laundry, while wasting heaven knows how much energy by over-heating the premises. Also, the room had not been properly cleaned after the last occupant left. Only two teabags were provided for an overnight stay by two people and not a single biscuit. November 16, 2013
Rated 5.0 out of 5.0 by Lovely quiet room and comfy beds Great stay as always. Our eldest daughter lives in Norwich so we visit often. One small criticism, a bigger towel rail would have been appreciated! We had a twin bed room as requested and the beds were very comfortable. We were in a very quiet corridor, on the lower floor so minimal noise. Looking forward to returning for Christmas. November 15, 2013
Rated 4.0 out of 5.0 by Lovely birthday weekend A lovely relaxing birthday weekend for my daughters birthday, 'best sleep I've had in ages' was one of the children's remarks! Lovely breakfast, although would be nice to have vegetarian sausages. Pool and gym was lovely as well. Our second visit and we will definitely stay again, Jane on reception was very helpful and a card and chocolates for my daughter was very thoughtful. November 8, 2013
Rated 4.0 out of 5.0 by A good value enjoyable stay We were staying for one night following a wedding reception in the hotel. It was great to be able to join in fully with the celebrations knowing the bedroom was only a short walk away at the end of the night. The room was very comfortable and also quiet as the bedrooms are separate from the bar and function room area. Bed and bathroom were all one would expect. November 8, 2013
Rated 4.0 out of 5.0 by Warm Welcome Stayed at this hotel several times and always found staff friendly, helpful and welcoming. Some of their more expensive competitors could learn a lot from a stay here. Shall certainly use again . Unfortunately, my IHG card not accredited with the loyalty points. Have applied for new card October 31, 2013
Rated 5.0 out of 5.0 by A really enjoyable stay From first arriving at reception through to the room and excellent restaurant and a good nights sleep everything was perfect. Will be looking for Holiday Inn next time I travel. October 28, 2013
Rated 4.0 out of 5.0 by Pool & gym The pool is great. The gym compared with many hotels is well equipped. Staff were all friendly & helpful. October 27, 2013
Rated 4.0 out of 5.0 by Comfortable bed, very quiet room and good service Just two minor issues with room 302; the hinge at the top of the bathroom door was loose, requiring the door to be lifted at the handle to close it properly. Unfortunately, if the door was closed too quickly, the cap over the extraction system flew across the bathroom. There was no nut to retain it. However, we liked the room so much that we would like to stay in the same room again. October 25, 2013
Rated 4.0 out of 5.0 by I love staying at this hotel. Great service. Helpful staff. Room was dated. Enjoyed pool, hot tub. Super breakfast. Looking forward to staying again. October 24, 2013
Rated 2.0 out of 5.0 by An expensive but mediocre experience I was astounded by the overall cost of my stay in this hotel. My 'deluxe' room was clean and adequate, but the only deluxe item was an especially large television. £11 for breakfast was excessive. I was leaving early, so only had some grapefruit and 2 slices of toast. A reduced rate for a smaller breakfast would be welcome. Finally I was amazed at the price of the wifi service. When I booked my room I presumed "wifi in every room" meant that it was included in the price..... I would have had to pay £25 for internet access for my 2 day stay. This is robbery. I wouldn't consider staying here again October 22, 2013
Rated 5.0 out of 5.0 by Excellent comfort, service, food The service at this hotel was excellent in all departments, we were made very welcome. October 21, 2013
Rated 5.0 out of 5.0 by great attention in restaurant Had 3 night break. Room very clean, beds give good sleep. Breakfasts excellent. with great attention pf the staff. October 17, 2013
Rated 5.0 out of 5.0 by W.I.T. - enjoyable stay had by all :) Whatever It Takes would be a good way of describing the staff at this hotel. We stayed here with some friends for a 3night weekend 04-07 October on a Dinner Bed & Breakfast package. We all rode large Goldwing motorcycles and there was 26 of us in our group. The rooms were great, the facilities and the service good. The staff were really great - they did whatever they could to ensure we all had a trouble free and comfortable stay at their hotel. A big "Thank you" to all. We'd certainly stay with you again whenever we're in the area :) October 9, 2013
Rated 5.0 out of 5.0 by Home away from home This hotel is a real home away from home. Great relaxation after a hard day's work, with a gym to tone muscles, including pool, steam bath and jacuzzi to help you relax. October 7, 2013
Rated 4.0 out of 5.0 by last minute trip We had one night stay which was very enjoyable. We were on our way to visit different parts of Norfolk and this was a good place to stay to begin our trip. There was a good offer for the evening meal which we enjoyed. It was lovely to be able to use the leisure facilities, an added bonus to the night's stay. October 3, 2013
Rated 4.0 out of 5.0 by Nice hotel shame about the car parking Had a nice weekend stay at Holiday Inn Norwich, but sometimes finding a car parking space was a nightmare due to the amount of unregistered Vauxhall cars from the garage across the road that were parked in the hotel car park. September 25, 2013
Rated 5.0 out of 5.0 by cannot be beaten for value in Norwich really good value and close to Norwich great rooms and service, great pool and spa - cannot find a negative about this hotel September 23, 2013
Rated 4.0 out of 5.0 by Two nights B & B Best in Norwich. makes some of the compertition look very secondv rate. Will be staying there again when we are visiting the area. September 22, 2013
Rated 4.0 out of 5.0 by Wedding I stayed at the holiday inn on Ipswich rd as i was attending a wedding that day. the staff were very friendly and helpful and the room was very comfortable. There was a slight stain on the chair where the TV was. Had a very good night sleep and even though the hotel was close to the road you could not hear the traffic. Would visit and stay at this hotel again if I was in the area. The drinks are a bit pricey but I guess that is standard for hotels. I don't think I got welcomed as an IHG member but I guess that was a hindsight but overall a good stay and experience. September 7, 2013
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