Rated 4.1 out of 5 by 133
Rated 1.0 out of 5.0 by Mnmember Needs modernisation
I am a regular user of holiday inn. This hotel needs complete modernisation to its bedrooms.
Also had difficultly even with simple things like changing the remote control ( took an hour and 4 phone calls). Room service - delayed and also the quality of the food and instructions were not followed.
July 30, 2013
Rated 4.0 out of 5.0 by mondeoman96 Expensive add-ons
Breakfast booked at check-in is £11.95 and is non-refundable; in the morning it is £15.95. Outrageously expensive if all you want is a bowl of cereal and a cup of coffee. I declined.
Wi-fi is available but is chargeable and it's expensive. In this day and age, free wi-fi in hotels should be a given.
July 29, 2013
Rated 5.0 out of 5.0 by Mjc70 Excellent stay
This Norwich Holiday Inn always welcomes the customer with a pleasant smile.
Restaurant and Bar staff are always attentive but not intrusive and making sure that everything is to your liking.
Two really good nights stay.
July 19, 2013
Rated 5.0 out of 5.0 by jono444 Had a Fab Stay,
So enjoyed our Romantic Break offer, in this hotel,
Rooms very comfortable, facilities all very good. beds very comfortable,
The staff are amazing here, and so want you to enjoy your stay,
Richy the restaurant manager an jade the waitress, cannot do enough for you, the Receptionists also are very nice and will help with any querys,
The food is of a very good standard
Would return in a heart beat,
Thank you Holiday Inn Ipswich road.xxx
July 13, 2013
Rated 4.0 out of 5.0 by Ronnie07 Holiday short stay
Staff very helpful and efficient nothing was to much trouble for us. Location was perfect for the stay
The only downside was waiting for the scrambled egg at breakfast [ ten minuets ] but that is a tiny criticism and did not effect our enjoyment overall.
July 12, 2013
Rated 5.0 out of 5.0 by DT48 Great Customer Service
Over the past 12 months we have stayed at the Holiday Inn on a number of occasions. On each occasion we have received a warm welcome from the recpetion staff and during our stays have expereienced a good standard of customer service all of which have helped to make our stays more enjoyable. Special thanks to the Reservations Manager who on more than one occasion has been so accommodating to our particular needs
July 8, 2013
Rated 5.0 out of 5.0 by Geordie00 Lounge:A great place to meet my daughter's family.
A comfort and relaxing area.Excellent service from the staff,good food,and an excellent selection of hot and cold drinks.
The down point was prices of tea and coffee in excess of £3.00.
I cannot close with out mentioning the excellent reception staff.
My wife and I arrived on June 28,three weeks after having an operation on my back,and I was having to walk with the aid of a stick,I had not informed the staff of my problem,but within a short time they had us sitting in the lounge whilst the receptionist re-arranged our booking to a ground floor room and our luggage had been taken to the room.This was our third stay at this hotel,and all our stays have been 1st Class.
July 7, 2013
Rated 3.0 out of 5.0 by Casper181 All a bit tired.....
The hotel needs a good spruce up. The sofa in the bedroom was stained and quite frankly disgusting. The service at breakfast was lackluster and checking out took far too long because there was only one person on the desk.
July 4, 2013
Rated 3.0 out of 5.0 by Rgbargee Smallest bathroom we have seen!
The hotel is quite old and the room we had had a rather hemmed in feeling as we were on the lowest floor. There is not lift so you may need help with your luggage. The room is average but the bathroom is sub standard in so much that it is tiny, we joked you can sit on the loo wash your hands and soak your feet in the bath at the same time! Apart from this the staff were friendly and helpful ,although we would have liked a warning that a wedding was going to take over most common areas on the Saturday night. We decided to eat in the pub just down the road as it was much quieter and had plenty of outdoor seating which can be enjoyed on a rare warm evening.
Whilst there is not too much wrong with this hotel we do feel it is dated and would not be on our list to return to in the near future.
June 19, 2013
Rated 5.0 out of 5.0 by Verbals Amazing value
We had dinner bed and breakfast for 4 of us for less than 100 pounds so it was amazing value. Dinner was great, service was slightly fawlty toweresque but that added to fun! Room was huge, very comfortable and clean. We all enjoyed the pool and spa. Easy to get to the city centre, would definitely recommend. Breakfasts in holiday inns are always great and this was no exception.
June 12, 2013
Rated 4.0 out of 5.0 by dmw136 Wheelchair accessible facilities
This hotel is one of only a handful( so far) in the UK that we have found that have made extra provision in the guests rooms for guests who are wheelchair dependant - the bathrooms are larger and the main rooms have extra room for extra manouvrebility. The beds are low and not necessarily helpful for anyone who has difficulty standing without assistance but they are comfortable for sleeping
June 9, 2013
Rated 5.0 out of 5.0 by LIztel Friendly staff
This is the third time we have stayed at the Holiday Inn, Ipswich Road. Each time we have been impressed by the friendliness and efficiency of the staff. The city centre is only a short taxi/bus ride away and the facilities in the hotel are good for this type of accommodation. Bar is a bit pricey
June 9, 2013
Rated 5.0 out of 5.0 by Landy So relaxing
Excellent stay. Very clean and modern room, so comfortable and peaceful too. Pool and sauna very relaxing. Norwich centre just a short bus or taxi ride away, great for restaurants and entertainment. Breakfast was perfect, wide choice.
June 7, 2013
Rated 5.0 out of 5.0 by Melody40 pleasantly surprised!
We booked an exec room with breakfast as it was cheaper than other hotels in the are but was not expecting it to be as good as it was! Check in was very quick and efficient and the member of staff was very helpful.
The room was lovely, bright airy and clean! and the facilities in the hotel were good. We had a lovely meal in the restaurant in the evening and the breakfast was equally as good. All staff were polite and helpful throughout and responded quickly to our request for more tea/milk for our room. We will most definitely be visiting again!
June 7, 2013
Rated 5.0 out of 5.0 by Poshmob15 Enjoyable visit
As always enjoyed my stay - comfortable bed, friendly staff.
Never enough milk in the rooms but can always ask for more
June 5, 2013
Rated 4.0 out of 5.0 by pott good value
We upgraded our room but the bathroom was really small. Our room was on lower ground floor and only accessible by stairs and below family rooms so could hear children running above. We booked romantic night, extremely good value, but choice from dinner menu is very limited but very a enjoyable 3 course meal. plus free bottle of wine. Little difficulity at check out proving what we had book but they took our word for it and reduced our bill.
June 2, 2013
Rated 5.0 out of 5.0 by Hanad9294 Absolutely love this Holiday Inn
Love this place. Have stayed here lots of times. 21 years ago I had my honeymoon here:) lovely comfortable clean rooms, comfortable beds, gr8 because you have a pool, sauna, steam, jacuzzi and gym and they provide you with a towel and drinking water. Got a taxi into Riverside at 9pm which the receptionist kindly booked. Plenty of restaurants and bars. Breakfast is help yourself, plenty of choice. They even cooked my Husband an omelette. Breakfast was served from 7.30 till 11 so plenty of time. Great service. Getting into town very easy too. Park and ride 3 minutes away or a 10 minute drive. Can't wait to go back to the Holiday Inn
June 1, 2013
Rated 4.0 out of 5.0 by Bardie01 Friendly Staff
I was really impressed by the staff at the hotel! They are friendly and cheerful. Keep it up!
May 30, 2013
Rated 4.0 out of 5.0 by Zippy They do what they say with a grin
This is my second stay this month and once again I cannot say enough about the helpful,friendly staff. My room this time 103 was not as bright and cheery as that of 214. Having said that the breakfast makes up for everything
May 29, 2013
Rated 5.0 out of 5.0 by bewdley10 As ever good value for money
I stay in a lot of Holiday Inns for both business and pleasure as I always know what I am getting, good value for money, with clean comfortable rooms and friendly staff, with a good breakfast and plenty of choice.
Despite a mix up with my booking this was quickly resolved. The choice of food on the evening menu was limited, but sufficient to cater for my needs after a long day,.
The staff were very helpful and the location, a couple of miles from Norwich town centre with easy access was ideal.
My room was clean, well laid out and ideal for my requirements.
Overall good value for money and I would recommend the hotel.
May 29, 2013
Rated 4.0 out of 5.0 by Fatma152 Not as good as Ipswich
This holiday inn was fine, a bonus having park and ride into Norwich five minutes away. No welcome drink as we were given in Holiday Inn Ipswich or fridge in room. Had to ask for more tea bags on arrival as only two in room. Following morning found we only had one bath towel so had to share. Nice quiet room, comfortable bed and everything clean. Breakfast standard. Would use again if coming to Norwich because of park and ride and great food in nearby pub. Also nearby Tesco for petrol and odds and ends
May 29, 2013
Rated 3.0 out of 5.0 by mpd900 Comfortable, good service expensive extras.
Overall the hotel is good, the staff are efficient and polite and the service is excellent. The room was clean and acceptable however the furniture is showing severe wear and tear with desk seating that was inappropriate to use - too low - and very worn. The TV was small and only offered limited freeview channels, this is obviously done to encourage you to purchase extra's like movie channel access at very expensive rates. There is free WIFI in the hotel lobby but the cost for room WIFI is ridiculous especially when other Holiday Inns give room WIFI for free - in future I will be staying at a hotel that does not charge more than £3.00 for 24 hours ( available at A N Other hotel chain P' Inn ).
Before booking this particular hotel again I will be asking the following -
Is the cost of WIFI less than £3 per 24hours.
Is the chair for the desk area is appropriate to use for working at.
May 27, 2013
Rated 3.0 out of 5.0 by Annoyedatwifi Ridiculous wifi costs otherwise reasonable value
Reasonable room and breakfast, better if you have own transport to compensate for taxi costs to city centre. Stayed a few times and would stay again if limited options.
Really needs much lower wifi costs. £10 a day is just silly and prohibitive. I'll go elsewhere if possible because of this.
May 24, 2013
Rated 4.0 out of 5.0 by Zapstar Wonderful staff
I stayed with my two young children and the staff were amazing, could not do enough. They made a fuss of them, got the chef to make their dinner early. I would reccomend staying here for the customer care alone.
May 24, 2013
Rated 2.0 out of 5.0 Very Average - Review Rejected - no option for amendments
Review was rejected because I mentioned another hotel chain but they don't give me the option to amend. Now I can't really be bothered to fill this all out again!
Watch out when comparing prices and booking to ensure B&B and not just RO website can be misleading.
Internet access very expensive (free at pub down the road)
O2 phone signal very poor.
TV films very expensive.
Tired looking pool.
But the bottom line is for value for money, if I travel to Norwich again I will lodge elsewhere for half the price and similar included facilities
May 23, 2013
Rated 4.0 out of 5.0 by Liney Very relaxing stay and good value for money
Overall we were very impressed with our stay at this holiday inn. The room was comfortable and well equipped. Service at reception was friendly and efficient. We used the swimming pool which was a good size. A short taxi ride took us into Norwich so we found the hotel to be conveniently placed. We had a very enjoyable stay at this hotel.
May 19, 2013
Rated 4.0 out of 5.0 by RoyandWendy 1 NIGHT STAY
GOOD HOTEL COMFORTABLE AND CLEAN, ENJOJED THE GYM AND A NICE POOL, STAFF FRIENDLY FOOD LOOKED PRICEY SO DID NOT EAT THERE.
May 18, 2013
Rated 4.0 out of 5.0 by Zippy Ticks all the boxes
I choose Holiday Inn over other chains because you alway now what to expect. Good clean rooms, great locations, friendly staff and all at a really good price. I must say that the breakfast at Ipswich road, Norwich was possible the best so far. Well done Holiday Inn.
May 7, 2013
Rated 4.0 out of 5.0 by Helma twin room
enjoyed our stay, rooms were clean ,a bit disappointed to find our breakfast was not included when we thought it was. would stay there again
April 20, 2013
Rated 4.0 out of 5.0 by pbowden A pleasant stay
I often stay at the Holiday in in Norwich and always find it good. Breakfasts are overpriced, so unless we get an especially good rate we go to a supermarket cafe nearby.
The swimmimg pool is an added bonus. We will definitely be back later in the year.
April 20, 2013