Rated 4.2 out of 5 by 109
Rated 2.0 out of 5.0 Very Average - Review Rejected - no option for amendments
Review was rejected because I mentioned another hotel chain but they don't give me the option to amend. Now I can't really be bothered to fill this all out again!
Watch out when comparing prices and booking to ensure B&B and not just RO website can be misleading.
Internet access very expensive (free at pub down the road)
O2 phone signal very poor.
TV films very expensive.
Tired looking pool.
But the bottom line is for value for money, if I travel to Norwich again I will lodge elsewhere for half the price and similar included facilities
May 23, 2013
Rated 4.0 out of 5.0 by Liney Very relaxing stay and good value for money
Overall we were very impressed with our stay at this holiday inn. The room was comfortable and well equipped. Service at reception was friendly and efficient. We used the swimming pool which was a good size. A short taxi ride took us into Norwich so we found the hotel to be conveniently placed. We had a very enjoyable stay at this hotel.
May 19, 2013
Rated 4.0 out of 5.0 by RoyandWendy 1 NIGHT STAY
GOOD HOTEL COMFORTABLE AND CLEAN, ENJOJED THE GYM AND A NICE POOL, STAFF FRIENDLY FOOD LOOKED PRICEY SO DID NOT EAT THERE.
May 18, 2013
Rated 4.0 out of 5.0 by Zippy Ticks all the boxes
I choose Holiday Inn over other chains because you alway now what to expect. Good clean rooms, great locations, friendly staff and all at a really good price. I must say that the breakfast at Ipswich road, Norwich was possible the best so far. Well done Holiday Inn.
May 7, 2013
Rated 4.0 out of 5.0 by Helma twin room
enjoyed our stay, rooms were clean ,a bit disappointed to find our breakfast was not included when we thought it was. would stay there again
April 20, 2013
Rated 4.0 out of 5.0 by pbowden A pleasant stay
I often stay at the Holiday in in Norwich and always find it good. Breakfasts are overpriced, so unless we get an especially good rate we go to a supermarket cafe nearby.
The swimmimg pool is an added bonus. We will definitely be back later in the year.
April 20, 2013
Rated 3.0 out of 5.0 by RobbieG A comfortable room but avoid the restaurant.....
Have stayed here before, room small but nice & quiet, Reception, Pool & Health Club staff very friendly and keen to please.
Restaurant a big disappointment, we eat there for the first time for Dinner, as the pub a few yards down the road was full, it was nearly empty and we soon found out why.
A very poor apology for a ribeye steak on offer, wine over-priced and poor quality.
Staff unable to provide any French Mustard to accompany the Steak.
Breakfast again a bit of a let down with all plates stone cold as staff had forgotten to turn on the plate heater, black pudding served uncooked and quite the most tasteless sausage I have ever eaten, most definitely not a "Cumberland Sausage" as shown on the menu board.
We will no doubt go back there, but will most certainly avoid the Restaurant..!
April 16, 2013
Rated 5.0 out of 5.0 by JHCD We like staying here ..
We like staying here when visiting relatives in the area, always everything you could want in a hotel & we've usually managed to get a good deal price-wise.
Also it was lovely & warm in the room despite the arctic weather - unlike another hotel chain we were at in London a couple of weeks ago!
April 6, 2013
Rated 4.0 out of 5.0 by Markymark66 Good experience BUT!
Enjoyed our stay. The staff were polite and helpful. The breakfast was bril.
We did want to stay another night, to explore Norwich. But felt the increase in price was over the top. I know you have your rates but surely you could be flexable with guests already staying. The hotel lost money as it probably didn't fill that room.
April 6, 2013
Rated 4.0 out of 5.0 by polly151 Breakfast
The breakfast was very poor and disappointing, the eggs was under cooked the white of the egg was translucent around the yolk and was not pleasant at all. The sausage had no flavour if was bland the only taste was of bread or rusk.
Overall the cooked breakfast and the continental breakfast the selection was very poor also.
April 6, 2013
Rated 4.0 out of 5.0 by emjam Staff couldn't be more helpful
Little surprised at how dated and small the room was compared to other Holiday Inn hotels stayed in. However didn't spoil our stay, was a pleasant 3 nights.
April 6, 2013
Rated 4.0 out of 5.0 by travellingrogue Reasonably Good Place to Stay
Overall experience is good.
One issue I had concerning the executive room - compared with other Executive room's I've stayed in other Holiday Inn's this one was particularly cramped and did not have a sofa and coffee table. It appears by passing other rooms, some of the executive rooms have them some don't at this one. I must admit to being annoyed at this. Good amen ties, good pool and gym. Restaurant menu was a bit limited but good breakfast. Room was clean, although bathroom was cramped.
However, it had all the items required of an executive room. Excellent massive tv and entertainment system, good desk space etc. Food was good to average, excellent room service I might add. Staff were friendly although found the main desk to be apathetic. Good value stay would recommend it, but not the best Holiday Inn I've stayed at in UK.
March 30, 2013
Rated 3.0 out of 5.0 by Pontefractious Nearly American standard but not quite
1) I resent having to pay in advance. My credit card is perfectly good. In the States I would never have to pay in advance
2) How come you don't have conditioner in the rooms ? Every American hotel does. Cannot believe you are saving that much. Who does not take shampoo with them but does take conditioner ? At least make it available at the desk.
3) Food at 10 pounds a head for breakfast is frankly not that good a bargain. And please get rid of the rubber scrambled eggs. Akron may be interested.
4) Staff were delightful and very helpful. Whatever you are doing in that department - keep doing it. And please tell them I said so.
5) Going back to value, compared with US hotels the rooms are small.
6) Taps on the bath are a little awkward - you might want to think about posting some simple instructions.
7) No-one does powdered coffee in the room anymore. There are really cheap massproduced coffee machines which use real coffee in bags. Powdered coffee is really low rent and lowers the image of the establishment.
8) Did not have the opportunity to use the gym and pool but it looks good
These comments are intended to be helpful. I hope to have the opportunity to stay at your hotel again in the future.
March 27, 2013
Rated 5.0 out of 5.0 by Stoneybiggs Service
Staff were very freindly, helpful and excellent with my children,
The room i was given was exceptional and clean and very spacious..
March 18, 2013
Rated 4.0 out of 5.0 by Lyndylou room
Good clean, comfortable room, could do with more pillows, we stayed on a very cold day and the room and hotel was lovely and warm. Breakfast was good and plenty of choice
March 16, 2013
Rated 5.0 out of 5.0 by Sass61 Comfortable, great food and service.
We chose this hotel as it is not far from the University of East Anglia where our daughter is studying. Easy to find and very convenient for Norwich City Centre. We will definitely be coming again. Thank you.
March 16, 2013
Rated 1.0 out of 5.0 by Laffer Staff that don't understand "Quiet Room" request!
Reserved through priority club yet had to prove I was a member on arrival. When I gave my number, duty manager did not believe the number was genuine! When he eventually was able to verify the number he apologised.
When I reserved the room I requested a quiet room. I was put next to a main road! Complained...... and put next to another main road...... Sheer incompetence. The second room also only had a three quarter double bed, as I was with my wife this was a real problem but we were tight on time so just made do.
Wish we had been late for our appointment and changed rooms again as worse night sleep I have ever had in a hotel in a long time.
Holiday Inn - do you train your staff? These people were incompetent to say the least. They did not even understand a quiet room request. I have to return to Norwich a few times but will not consider this specific hotel again.
March 14, 2013
Rated 5.0 out of 5.0 by Pliny We wouldn't stay anywhere else!
The Holiday Inn Norwich is a favourite hotel, with lovely staff and great rooms. Thank you for looking after us so well.
March 7, 2013
Rated 4.0 out of 5.0 by Chris23 Poor & Expensive Food
The food is a rip off, poor quality, had two decent meals out of around 20....good beer choice however.
If the food was better....(much better) ...and internet was cheaper this hotel would be booming all the time.
March 5, 2013
Rated 5.0 out of 5.0 by RAMBI STAFF ARE GREAT
We love staying here, Richie and staff take really good care of you. Rooms are nice, very clean, food gets better every time we visit. KEEP UP THE GOOD WORK.
March 1, 2013
Rated 4.0 out of 5.0 by amanda2121 Wrong payment system.....
Having made this booking, and had a paper confirmation, to use a mix of points and cash, I was more than a little put out to be told that I was paying with just points! The member of staff on duty was not able to calculate the points/cash rate, and because I was needing to get on the road fairly quickly, I had to accept the full points rate....I am more than a little peeved as I had been saving my points for a further stay!
February 27, 2013
Rated 5.0 out of 5.0 by NatSciGirl Very homely stay for a chain hotel!
The staff at this hotel made it feel like staying at a friendly B&B rather than an anonymous chain hotel. They remembered my room number without having to ask, they remembered when I needed a taxi booked for, they also fetched me a takeaway cup when I was rushing to drink my breakfast tea. Highly recommended.
February 16, 2013
Rated 5.0 out of 5.0 by Kazza1 Lovely room
A very clean and comfortable hotel room. It had everything you needed to make your stay as enjoyable as possible.
February 8, 2013
Rated 3.0 out of 5.0 by Castlemilk WiFi
No free WiFi
Isn't WiFi like water, heat and electricity.... we don't expect to pay extra
February 7, 2013
Rated 4.0 out of 5.0 by Hierro5 Lovely staff make this Hotel very welcoming
Very comfortable bed & good room amenities. Nice relaxed atmosphere throughout hotel and leisure facility. Staff very helpful & friendly which lifts this hotel above others. Restaurant/Bar staff particularly deserve recognition. Thank you!!
February 6, 2013
Rated 5.0 out of 5.0 by norfolk71 very clean and tidy
very cleen room , great staff good food , and good value
February 1, 2013
Rated 5.0 out of 5.0 by seasonedtraveller Friendly staff - Nice relaxing base for a few days
Have stayed here many times for family visits to Norwich. Staff are always friendly and leisure centre is good.
This hotel is one of the good Holiday Inns in my view.
January 19, 2013
Rated 4.0 out of 5.0 by Les1960 Corporate Restaurant Menu Again!
Nice hotel, nice staff, but unfortunately the same HI Corporate Restaurant Menu Again!
This may not be the hotels fault, but I have to say the corporate menu choices are pretty poor and dissappointing.
I'm sure the chef is very well qualified and skilled so why don't you give him the opportunity to show us what he can do and let him create his own menu, or at least create some 'daily specials'
January 13, 2013
Rated 5.0 out of 5.0 by Angie3 Lovely short break
We have been to this hotel on several occasions and we are never disappointed. The staff are always very friendly and helpful and the leisure club is sheer bliss. The breakfast is good despite being a buffet which genarally I am not keen on. It is in a good location for visiting my family and for the park and ride into the city centre. My one complaint would be that the sofa bed that my son slept on was not very comfortable he commented that a mattress topper would have made the break perfect!
We will definitely be back!!
January 10, 2013
Rated 5.0 out of 5.0 by Bepy First class amenities
I booked this hotel to stay over New years eve.The staff are very helpful. Food was first class and not overpriced like some hotels we have stayed in.Our room was downstairs and was a bit afraid about noise levels from guests in upstair rooms,but never heard a thing. Beds are massive and very comfortable.But the best part of our stay was the leasure facilities.The pool area and all the facilities were spotless,we were really able to relax and unwind.I would definatley use this hotel again.
January 7, 2013