Rated 4.1 out of 5 by 142
Rated 2.0 out of 5.0 by a - london bad service at breakfast
my stay was spoilt by one menber of staff who did not know the meaning of customer service.
July 24, 2014
Rated 5.0 out of 5.0 by lilyofthevalley Comfortable and spacious room.
The hotel is very conveniently located, just off the motorway. Lovely spacious room, well furnished. Liked the sofa. Good breakfast. Friendly, helpful staff. I shall definitely stay again!
July 24, 2014
Rated 2.0 out of 5.0 by warm beer Overpriced warm beer
The bar staff do not like to be disturbed too much by customers and the Becks Vier is very warm. Woe betide you should you wish to have ice and lemon in a Bacardi and coke as this will be greeted by sulking bar maid.
July 19, 2014
Rated 5.0 out of 5.0 by buzzardexpress Front desk service
During our stay the hairdryer was not working and there was no replacement readily available in the hotel . Emma on the front desk sent out for a spare from another Holiday Inn in the area . That's excellent customer service - thank 's Emma esp from my wife !
July 16, 2014
Rated 4.0 out of 5.0 by morlandmonk More staff needed
The hotel is clearly an older model, but still looking pretty good for her age!, the rooms are a little tired but absolutely fine. Staff were overall very friendly but the restaurant was a bit shambolic. Food was really nice, and presented very hot indeed, but I waited for 25 minutes for the bill before giving up and walking out. I did mention upon checkout that I owed for some drinks but was unable to make the receptionist understand, she was very friendly but seemed distracted. Breakfast was also challenging, at no point was I offered a second cup of coffee and my table was not cleared at all, there was very little room left at the end of the meal with 4 plates and dishes piling up! This is a very good location and, with a bit of staff training ( or maybe some additional staff), would be very good indeed.
July 13, 2014
Rated 4.0 out of 5.0 by Davehop Breakfast not to usual standard
Stayed here a few times and all has been OK. Today the breakfast was not to the usual high standard sausages burnt and fried eggs the yolks were congealed
July 8, 2014
Rated 4.0 out of 5.0 by Secola Pleasant stay with friendys staff
Enjoyed a pleasant stay with receptive and friendly staff who dealt most efficiently with the issues raised.
July 7, 2014
Rated 1.0 out of 5.0 by Westee Its suprising how one member of staff can ruin a reputation.
I have stayed here a few times before. Has always been good until now.
One member of staff was rude, in-attentive, stood close to me to try and intimidate me and ruined the stay.
I went to the pub down the road where I was treated really well, the food was better quality and cheaper.
I spoke to the manageress who said she would email me an apology and a free night on them to try and show how good they are.
I got no email and no free night. I will not return.
It's a shame because the breakfast staff are superb.
July 7, 2014