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Rated 4.1 out of 5 by 185 reviewers.
Rated 1.0 out of 5.0 Would like to be able to review this hotel We were booked into this hotel for one night on Saturday October 11th. We arrived at 11-30am after a show in Nottingham, to be informed that our room had be give by mistake to a man and that there was no other rooms available. So we had been booked into the Derby Holiday inn. We were tired and cold but had to be taxied across to Derby. We didn't arrive there till 12-30am, and had to be taxied back the following morning, I thought I would have recieved a written apology from the General Manager of the Hotel but NOTHING. I find this terrible customer service and am very disappointed with this establishment!! November 18, 2014
Rated 5.0 out of 5.0 by Once again, a great stay I have been back here twice in the last month due to a family member being ill. As I wrote in my last review, it was very enjoyable and great value for money. The staff are very friendly and the whole experience made our difficult trip the best it could be. Thank you November 16, 2014
Rated 4.0 out of 5.0 by Quiet & comfortable Close to the M1 but quiet, comfortable bed and dark at night for a good sleep. Restaurant is good and staff friendly. November 16, 2014
Rated 5.0 out of 5.0 by friendly staff the managers room was near ours and when i hesitated at my door because I had forgotten my swipe card he located my room no with his mobile and let me in with his pass key. A very noble gesture which saved me a long walk. November 14, 2014
Rated 4.0 out of 5.0 by Overnight Stay The hotel is a lovely hotel, staff are lovely very friendly and helpful which I liked... The bedding was badly marked and the bedside chest of drawers were broken.. Noisy at 02.40 in the morning with one women shouting down the corridors (not the hotels fault). Would recommend it but would tell them to make sure bedding was clean as it was disgusting. Bathroom outstanding November 13, 2014
Rated 4.0 out of 5.0 by Motorway Break Overall it was ok, however, the building has no atmosphere . . . more like an airport departure lounge. Breakfast was not really upto the Holiday Inn mark . . . it was a buffet and the eggs had been left for too long on the hotplate and were the consistency of frizzbees and the waiting staff seemed surprised that I would want freshly fried eggs . . . the cold selection was also a bit sparse . . . I asked for a pot of tea . . . which arrived and held barely one cup ot tea . . . and it took rather longer than seems reasonable for a waiter to respond to my request for a refill . . . staff seemed more concerened with admin than with the guests . . . there was a constant clatter of carelessly handled cutlery and crockery . . . and at one stage a trolley full of used dishes was trundled past my table . . . I accept that tables need to be cleared . . . but it should be done discreetly and without disturbing guests who are enjoying a leisurely breakfast November 11, 2014
Rated 4.0 out of 5.0 by Rover As usual enjoyed our stay at hotel. Dining room staff excellent and very friendly and helpful. Only problem is the waterproof mattress cover not being quite large enough to fit mattress smoothly. November 8, 2014
Rated 4.0 out of 5.0 by Lovely staff Nice, clean and comfortable hotel with helpful and friendly staff. Any room service order carries a tray charge, which I found irritating but the food was very good. Breakfast sausages were terrible, I'm not sure what the pork content was but any meat was well disguised! A shame as the rest of it was really nice. November 7, 2014
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