Rated 4.1 out of 5 by 274
Rated 5.0 out of 5.0 by Karly Friendly staff
Liked the quietness of the location. Friendly staff and good breakfast.
April 26, 2015
Rated 4.0 out of 5.0 by hogs Good value stopover
Provided pleasant stopover en half-way to our destination - very quiet on a Sunday night, only 30% of rooms occupied. Good value b
April 23, 2015
Rated 5.0 out of 5.0 by LG17 Lovely Staff
Lovely friendly staff, the outside of hotel a bit dated but I was pleasantly surprised inside.
April 21, 2015
Rated 5.0 out of 5.0 by Alan70 Great Place to stay
After a previous not to good experience at this hotel I was a bit reluctant to book again but I found out on arrival there had been a change of manager and what a difference it has made.
I would not hesitate to recommend this hotel as there has been a vast improvement on the service I received.
Ok there are certain areas where it could do with refurbishment but it is clean and the rooms are big enough.
April 20, 2015
Rated 3.0 out of 5.0 by Rich-123 Stay on 14 april 2015
Most of room facilities good and clean; it was comfortable and quiet. Only problem with the room was that the shower did not work.
April 20, 2015
Rated 3.0 out of 5.0 by frankv1971 Poor Customer Service
Following meeting and traffic dealys, I arrived quite late to the hotel at 11.50pm, and whilst I did not expcect to be able to get a meal at that time of night, after a long a exhauting day a much needed drink would have been nice, but the bar was closed.
I checked in, although my late arrival did feel to be an inconvenience to the receptionist as I was not offered the extra points or free drink (which I couldn't have had anyway!). After reaching my room, which was was probably the most furthest one away from reception, the room key card did not work and I was dismayed at the thought of going all the way back to reception to get it changed. Luckily, there was a telephone on the wall next to the room, so I called reception and was told that a new one would be done for me. I incorrectly assumed this would be brought down to me, but after 5 minutes, I realised my foolishness and traipsed back to reception with all my luggage, where the new key card was handed to me, with no apology for the inconvenience.
I feel this is poor customer service, which in my opinion is unusual for a Holiday Inn. I undertand my late arrival did not help, but you shouldn't get penalised for doing so.
April 19, 2015
Rated 2.0 out of 5.0 by Mrs Bee Business stay
In my opinion the rooms are soooo dated and are not worth what you charge for them. I do not care about collecting points as I would not spend my holiday in HI. I would choose a more modern, stylish, luxurious hotel that also serves very good food.
April 16, 2015
Rated 5.0 out of 5.0 Comfortable room, helpful service, ease of access from car park
I felt welcomed and at ease from the moment I arrived.
I appreciated the complimentary B&B Deal I was offered as my overnight visit was to firm up on arrangements for a Group Booking in May. The meeting regarding this was very helpful, and I valued the managers' willingness to accommodate the needs of the group.
I also appreciated being made aware of the proximity of the overflow car park to the lower ground floor rooms by the person on reception which made for a much shorter route for carrying luggage.
April 16, 2015