Rated 4.1 out of 5 by 152
Rated 2.0 out of 5.0 by JohnHAR Not what we expected
We expected a Holiday Inn to be better then a Holiday Inn Express and now wished we had found something different. The location is good and handy for the motorway but the building is like a motel with a small cafe attached. On arrival we were asked if we wanted to book a table for dinner but there was no offer of a Menu or indication of price.I asked if needed to book a table and was told that they had the potential to be fully booked; that just told me they were not yet fully booked! We booked a table and dined early at 6.30. Our drinks arrived late, with another table that ordered after us. There was no lime for my lager and I was offered lemon instead? The spicy food option we had taken a fancy to in the in-room menu was not even on the menu offered in the dinning room.When our meal arrived the waitress could not fit the plates on the small table but said nothing and just stood there holding the third plate. I had seen several promotions for pancakes and ordered them for desert only to be told they had just sold the last one! It must have been to the only person served before us. At breakfast I got 2 amazing pancakes out of the self service machine. We were very pleased with the staff at breakfast.
The rooms were a good size and clean but very dated. Our sleep was interrupted by talking and singing in an adjoining room around 1-2 am. We laughed when we saw their Do Not Disturb sign. Overall we felt the place lacked atmosphere
As with others we had to return to reception for the code for the exit barrier.
July 17, 2013
Rated 1.0 out of 5.0 by Dodge3 Bad Experience
As a Platinum Club Member I received no acknowledgement of my membership status and although it was a quiet Sunday evening and the hotel had low occupancy there was not mention or offer of a room upgrade and no complementary drink, WIFI or points voucher on offer. An altogether poor experience and most unlike any of the many Holiday Inn hotels I have stayed in.
July 16, 2013
Rated 5.0 out of 5.0 by jopett One night stay
Easy to find, plenty of parking.
Good reception, well-appointed room.Appreciated free paper when we left.
Exit barrier was a nuisance
July 5, 2013
Rated 4.0 out of 5.0 by Bigfoot1967 Bit Dated
Stay was as a Father and Child in Twin Room.
Room was a bit dated, but then most Hotel Rooms are these days.
Staff at breakfast were most helpful, and more imporatantly .....friendly.
July 3, 2013
Rated 3.0 out of 5.0 by uklee Not so good
Arrived at hotel to be told my card had been declined by reception staff in from of other guest the whole process was handle very badly. I paid with another card. Called my bank once in room to be told that the member of staff had enter the payment on the PDQ manually but had chosen the incorrect option when asked if person was present that why my card had be declined.
When having breakfast I heard my room number mentions serval time -had the impression they thought I was trying to get a free breakfast I'm sure. Anyway got fed up and approached the member of staff to ask what the issue was. Was told nothing , something about a new system that was in place.
I did ask the manager to call me back - still waiting for the call 2 week later.
The venue is clean and tidy and has easy access to the M1 East Midlands.
July 1, 2013
Rated 4.0 out of 5.0 by Lorraine234 Friendly staff
Really friendly staff who make you feel welcome and relaxed.
Nice atmosphere in lounge and bar areas.
June 16, 2013
Rated 5.0 out of 5.0 by Imogen Excellent hotel and great food, good value
Brilliant overnight stay. Hotel room was great size, staff were extremely helpful and arrived late so ordered room service. Food was lovely and fresh. Will definitely stay again as visit Nottingham regularly.
June 14, 2013
Rated 3.0 out of 5.0 by marko1975 Not good
Rooms under hotel.dark cold and no heating.Horrible stay.
June 10, 2013
Rated 5.0 out of 5.0 by AJones555 Very nice
Everything was First Class, thanks, highly recommended
June 9, 2013
Rated 5.0 out of 5.0 by MissBroon Comfortable room for quick stay in Notts
This is my second stay at this hotel, both occasions visiting family in the Nottingham area. The hotel is in a good location, clean and easily accessable from the M1. Breakfast was great and I found the whole experience really good value for money.
June 8, 2013
Rated 5.0 out of 5.0 by Rover Great experiance
Enjoyed a very good four night bed & breakfast break at Holiday Inn. Staff were ALL very polite and so helpful. Will return soon as it is very convenient when visiting family who live near. Excellent value.
June 8, 2013
Rated 4.0 out of 5.0 by BB2504 Comfortable bed and room. Attentive staff
Once again a very comfortable stay at the HI M1 J25.
Few things missing off the menu, but it was the day after a bank holiday but the staff were able to come up with alternative.
Great service and Platinum recognised and upgraded
June 3, 2013
Rated 5.0 out of 5.0 by Barbershop Early checkin
Fantastic service, my partner and I wanted an early check in, which was offered without any problems.
Would recommend for anyone. Good location to M1 too.
June 3, 2013
Rated 5.0 out of 5.0 by password A warm welcome from the chambermaid to the duty manager
We have stayed at the Sandiacre hotel on many occassions and have always had the best of service from each member of staff, nothing is to much trouble and every request is met with a smile.
May 27, 2013
Rated 2.0 out of 5.0 by TheRWs This Hotel is tired and needs some refurbishment
We were welcomed very well, and an apology was given that as a IHG rewards gold member that there was not an upgrade room for me.
I have stayed in a broad spectrum of IHG Hotels, from the Inter-Continental, Crowne Plaza, Holiday Inn and Holiday Inn Express and this is the first time that I have been really disappointed. The redeeming features were the general attitude of the staff but the room was very poor, in fact I would rate it lower than most Holiday Inn Express rooms. It was very small, and with hardly any room to move in the bathroom. The towels were not up to standard. The back of the sofa bed was wood and then we found the softer part of the back of the sofa laying on the floor behind the sofa. There was not even the normal complimentary bottles of water that I have come to expect!
I would say that the room was poorer than most Holiday Inn Expresses I have stayed in, and I actually wished that I had booked in to the nearby Castle Donnington Holiday Inn Express.
On the positive side the two breakfasts we enjoyed were of the highest quality, and Irene who served us was a credit to the IHG Hotel chain.
I felt, and I understand from the staff this to be true, that the real emphasis of the hotel is a business conference centre, and that this is the priority of the hotel and not folks like ourselves who are taking a couple of days to have a break and look around the area.
Finally, although this is the first IHG Hotel that has disappointed me in the years that I have been using this chains hotels it will not stop me using and enjoying other hotels in the chain in future.
May 25, 2013
Rated 5.0 out of 5.0 by PopOws Ale & Chilli
Superb location. Very comfy and rooms as you would expect. Added bonus of decent bottled ale and the chef spiced up the chilli for me nicely.
May 20, 2013
Rated 5.0 out of 5.0 by Minimax7 very good service, staff were superb
At midnight / 1 am I had to ask reception to move rooms due to a loud snorer next door, this was no trouble whatsoever and was very quickly and calmly dealt with. Very impressed
May 18, 2013
Rated 5.0 out of 5.0 by BB2504 Great service from attentive staff
Once again a very pleasant stay at the Holiday Inn M1 J25.
Staff remember that you are a regular visitor and are friendly and helpful at all times
April 30, 2013
Rated 5.0 out of 5.0 by Pigpen Friendly staff
Very pleasant Holiday Inn. Staff all very friendly and welcoming. Very accomodating and helpful too.
Food rather expensive but no different to any other Holiday Inn!!
I stayed overnight and then ran a training session in one of the meeting rooms the next day. This is one of the best Holiday Inns I have stayed in and I would thoroughly recommend.
April 29, 2013
Rated 5.0 out of 5.0 by AndyT25 Great value and welcoming friendly staff
Booked a room with breakfast in advance of family event. Great room, clean tidy and fantastic big tv, very comfortable. The room had wooden sliding shutters instead of curtains whch were very effective. Room rate for 2 adults and a chid with breakfast was excellent value. very good buffet breakfast. Overall standard was very good clean, tidy and the staff were friendly, helpful and welcoming.
Have previously paid a lot more and received a lot less. Would have no hesitation in recommending. Well done Holiday Inn Derby - Nottingham.
April 19, 2013
Rated 3.0 out of 5.0 by lamj Bed with roll together
We found our double bed uncomfortable and I slept on the left hand side but always ended up in the middle of the bed.
The hand basin had a blockage of some sort which meant it took ages to empty, we reported this and were assured someone would see to it but there was no improvement.
Although the room had a nice sofa and coffee table, the lighting in the room was so bad that you had to sit on the bed directly under the bed light to read once the sun went down. There was nowhere else in the room light enough.
April 13, 2013
Rated 5.0 out of 5.0 by Caes179 Great !!!
From start to finish our stay here was lovely we were here for a friends 6oth birthday. From check in to check out staff were friendly and nothing was too much trouble. Bedroom was clean and bed comfy. Breakfast was great lots of choice great value. I must mention Irene who was working during breakfast she was a breath of fresh air very friendly and helpful nothing was too much trouble for her she is a credit to your hotel. I will definitely be staying with you again in the summer.
April 13, 2013
Rated 4.0 out of 5.0 by Mally61 Holiday Inn - Nottingham M1 J25
The room was very comfortable and everything was in working order. The breakfast was very enjoyable and tasty. Although there was a party in the hotel on the Saturday evening of our stay, we couldn't hear any noise in our room. All in all, the hotel was very good.
April 13, 2013
Rated 5.0 out of 5.0 by 2E0PBS Excellent , but........
The hotel as always was clean, good value with pleasant staff. However the shower did not work and despite reporting this it was not repaired or commented on again. The TV channels were not listed anywhere which meant it was necessary to flick through rather than select from a choice!
April 11, 2013
Rated 5.0 out of 5.0 by Dawn63 impressed
We were very impressed with the friendliness and helpfulness of all the staff. Loved the japanese style shutters over the windows in our room. Will definitely be staying again.
April 5, 2013
Rated 5.0 out of 5.0 by JB65 A Must Stay Hotel
The staff make this Hotel a pleasure to stay at.
Overall experience was very good, resturant and bar staff are always very helpful serving good food at a resonable prices.
Rooms are comfortable and always clean.
If there is a downside it would be the lack of free Wi-Fi and selection of digital tv channels.
April 1, 2013
Rated 4.0 out of 5.0 by Bazza01 Another good stay!
Apart from a barrier problem with the car park entrance, the overall stay was very good. I have stayed at this hotel often, and it never disappoints. I spend about 100 nights away every year, and this hotel is conveniently located near Junct 25 M1. It normally offers excellent pricing, and the rooms are always clean and well laid out. The staff are always friendly and I am greeted as a Plat card member without fail. The breakfasts are great and I would recommend the bar snacks if a light meal is required in the evening.
I would recommend this hotel to anyone looking for clean and reasonably priced accommodation in the Midlands
March 24, 2013
Rated 5.0 out of 5.0 by HappySecretsMike Lovely Stay and Fantastic Staff
I arrived quite late (9pm) and was welcomed immediately by Zoe on reception. I was checked in quickly and efficiently and asked if she could do anything to make my stay an excellent experience. Zoe explained how to find my room and even if she could help with getting bags etc. As I was late she also said she would be around on reception in the morning to help if I needed anything. Room was spacious, clean and had plenty of towels. I had a great stay made better as all the staff took the time to greet me when walking about the Hotel and all looking to help if they could. Well done Holiday Inn!!!
March 24, 2013
Rated 3.0 out of 5.0 by BBatty Shame about a basic room
I stay at this Hotel on regular basis. Staff were their usual helpful and attentive selves.
Unfortunatly i did offered a kind of upgrade and got a very basic room.
Kind of got used to always get a decent room with the Platinum level membership.
30mins of free wi-fi would be great. It would help if it was a little bit cheaper.
March 19, 2013
Rated 5.0 out of 5.0 by Ubique740 Third time at this hotel
This hotel is near to the M1 , has plenty of car parking spaces.
Our Check in was smooth and efficient.
Our Executive Room was located quite away from Reception, we were aware of this , so parked our car nearest to an entrance for our allocated room, this saves us dragging our cases all through the hotel corridors etc. The room had been serviced to perfection.
We dined in the hotel Restaurant for our evening meal and breakfast the next day. Both times the Staff. and the meals were excellent . Must comment on the breakfast - they now have a pancake machine which turns out very good pancakes , these were enjoyed with bacon and maple syrup - wonderful!
We enjoy coming to this hotel for a number of reasons , one of which is the staff, they are in the main well trained in customer service , it was just a pity that the Receptionist who checked us out did not have the same willingness to please the customer, it was not what we expected , therefore it disappointed us .
We will return.
March 18, 2013