Rated 4.1 out of 5 by 158
Rated 5.0 out of 5.0 by safp thumbs up from my family
booked via alton towers website and chose this hotel after reading up on reviews.
easily accessible from major A roads.
room easily accomodated 4 of us. 2 adults plus an 11 & 7 yr old.
nice size tv for viewing freeview....
air con was very powerfull which was great.
room was stocked up with complimentary tea/coffee/sugar etc
clean shower/toliet...plus plenty of towels.
breakfast staff need a job for life contract.
very welcoming/ smiling/ friendly & helpful.
hot items on breakfast constantly topped up.
huuuuuuge selection for all dietry needs!!!!!!
overall, for the price i paid it felt as though my stay at the hotel was free considering i had a 2 day access to alton towers.
if we every do have a similar holiday i would be in a pickle not to choose this hotel considering our excellent experience, even if other possible hotels may be closer to alton towers.
August 14, 2013
Rated 3.0 out of 5.0 by Alan70 Service
I was not Recognised as a Rewards Club member at reception.
I was told I had to leave a £50 deposit on my credit card in case of leaving without paying for anything or any damage caused. When i objected to this I was told it was now policy to do this. I have stayed in numerous Holiday inns and have always been given the option of leaving a deposit or not. I never do as I always pay as I go along.
I do feel that this member of staff let the team down very badly when compared to the other members of staff I had contact with.
The young lady serving on the bar got us a bar meal which was very nice and pleasantly served.
The staff at breakfast the following morning could not have been more pleasant and willing to help in any way they could.
The food at breakfast was up to the usual high standard I am used to staying at Holiday Inns with a good selection
August 11, 2013
Rated 4.0 out of 5.0 by jason41 jason
not much in the way of amenities very poor showers.
August 5, 2013
Rated 4.0 out of 5.0 by norman111 great value
stayed 2 nights room comfortable although had to complain about state of towels which were quickly replaced. Breakfast was extensive buffet and staff were very friendly
August 5, 2013
Rated 5.0 out of 5.0 by modernmum family with two boys and disabled adult
easy access for disabled
lots of parking
beautiful big clean rooms
August 2, 2013
Rated 5.0 out of 5.0 by JWILKINS Holiday In Derby
Staff were excellent, Pauline and Irene at breakfast really made us feel welcome and special, food on offer was good too. Drinks were a little pricey, but that is hotel pricing, overall we loved our weeks stay, the hotel is easy to find, and ideally situated to cover a wide area of attaractions and shopping.
July 29, 2013
Rated 2.0 out of 5.0 by JohnHAR Not what we expected
We expected a Holiday Inn to be better then a Holiday Inn Express and now wished we had found something different. The location is good and handy for the motorway but the building is like a motel with a small cafe attached. On arrival we were asked if we wanted to book a table for dinner but there was no offer of a Menu or indication of price.I asked if needed to book a table and was told that they had the potential to be fully booked; that just told me they were not yet fully booked! We booked a table and dined early at 6.30. Our drinks arrived late, with another table that ordered after us. There was no lime for my lager and I was offered lemon instead? The spicy food option we had taken a fancy to in the in-room menu was not even on the menu offered in the dinning room.When our meal arrived the waitress could not fit the plates on the small table but said nothing and just stood there holding the third plate. I had seen several promotions for pancakes and ordered them for desert only to be told they had just sold the last one! It must have been to the only person served before us. At breakfast I got 2 amazing pancakes out of the self service machine. We were very pleased with the staff at breakfast.
The rooms were a good size and clean but very dated. Our sleep was interrupted by talking and singing in an adjoining room around 1-2 am. We laughed when we saw their Do Not Disturb sign. Overall we felt the place lacked atmosphere
As with others we had to return to reception for the code for the exit barrier.
July 17, 2013
Rated 1.0 out of 5.0 by Dodge3 Bad Experience
As a Platinum Club Member I received no acknowledgement of my membership status and although it was a quiet Sunday evening and the hotel had low occupancy there was not mention or offer of a room upgrade and no complementary drink, WIFI or points voucher on offer. An altogether poor experience and most unlike any of the many Holiday Inn hotels I have stayed in.
July 16, 2013
Rated 5.0 out of 5.0 by jopett One night stay
Easy to find, plenty of parking.
Good reception, well-appointed room.Appreciated free paper when we left.
Exit barrier was a nuisance
July 5, 2013
Rated 4.0 out of 5.0 by Bigfoot1967 Bit Dated
Stay was as a Father and Child in Twin Room.
Room was a bit dated, but then most Hotel Rooms are these days.
Staff at breakfast were most helpful, and more imporatantly .....friendly.
July 3, 2013
Rated 3.0 out of 5.0 by uklee Not so good
Arrived at hotel to be told my card had been declined by reception staff in from of other guest the whole process was handle very badly. I paid with another card. Called my bank once in room to be told that the member of staff had enter the payment on the PDQ manually but had chosen the incorrect option when asked if person was present that why my card had be declined.
When having breakfast I heard my room number mentions serval time -had the impression they thought I was trying to get a free breakfast I'm sure. Anyway got fed up and approached the member of staff to ask what the issue was. Was told nothing , something about a new system that was in place.
I did ask the manager to call me back - still waiting for the call 2 week later.
The venue is clean and tidy and has easy access to the M1 East Midlands.
July 1, 2013
Rated 4.0 out of 5.0 by Lorraine234 Friendly staff
Really friendly staff who make you feel welcome and relaxed.
Nice atmosphere in lounge and bar areas.
June 16, 2013
Rated 5.0 out of 5.0 by Imogen Excellent hotel and great food, good value
Brilliant overnight stay. Hotel room was great size, staff were extremely helpful and arrived late so ordered room service. Food was lovely and fresh. Will definitely stay again as visit Nottingham regularly.
June 14, 2013
Rated 3.0 out of 5.0 by marko1975 Not good
Rooms under hotel.dark cold and no heating.Horrible stay.
June 10, 2013
Rated 5.0 out of 5.0 by AJones555 Very nice
Everything was First Class, thanks, highly recommended
June 9, 2013
Rated 5.0 out of 5.0 by MissBroon Comfortable room for quick stay in Notts
This is my second stay at this hotel, both occasions visiting family in the Nottingham area. The hotel is in a good location, clean and easily accessable from the M1. Breakfast was great and I found the whole experience really good value for money.
June 8, 2013
Rated 5.0 out of 5.0 by Rover Great experiance
Enjoyed a very good four night bed & breakfast break at Holiday Inn. Staff were ALL very polite and so helpful. Will return soon as it is very convenient when visiting family who live near. Excellent value.
June 8, 2013
Rated 4.0 out of 5.0 by BB2504 Comfortable bed and room. Attentive staff
Once again a very comfortable stay at the HI M1 J25.
Few things missing off the menu, but it was the day after a bank holiday but the staff were able to come up with alternative.
Great service and Platinum recognised and upgraded
June 3, 2013
Rated 5.0 out of 5.0 by Barbershop Early checkin
Fantastic service, my partner and I wanted an early check in, which was offered without any problems.
Would recommend for anyone. Good location to M1 too.
June 3, 2013
Rated 5.0 out of 5.0 by password A warm welcome from the chambermaid to the duty manager
We have stayed at the Sandiacre hotel on many occassions and have always had the best of service from each member of staff, nothing is to much trouble and every request is met with a smile.
May 27, 2013
Rated 2.0 out of 5.0 by TheRWs This Hotel is tired and needs some refurbishment
We were welcomed very well, and an apology was given that as a IHG rewards gold member that there was not an upgrade room for me.
I have stayed in a broad spectrum of IHG Hotels, from the Inter-Continental, Crowne Plaza, Holiday Inn and Holiday Inn Express and this is the first time that I have been really disappointed. The redeeming features were the general attitude of the staff but the room was very poor, in fact I would rate it lower than most Holiday Inn Express rooms. It was very small, and with hardly any room to move in the bathroom. The towels were not up to standard. The back of the sofa bed was wood and then we found the softer part of the back of the sofa laying on the floor behind the sofa. There was not even the normal complimentary bottles of water that I have come to expect!
I would say that the room was poorer than most Holiday Inn Expresses I have stayed in, and I actually wished that I had booked in to the nearby Castle Donnington Holiday Inn Express.
On the positive side the two breakfasts we enjoyed were of the highest quality, and Irene who served us was a credit to the IHG Hotel chain.
I felt, and I understand from the staff this to be true, that the real emphasis of the hotel is a business conference centre, and that this is the priority of the hotel and not folks like ourselves who are taking a couple of days to have a break and look around the area.
Finally, although this is the first IHG Hotel that has disappointed me in the years that I have been using this chains hotels it will not stop me using and enjoying other hotels in the chain in future.
May 25, 2013
Rated 5.0 out of 5.0 by PopOws Ale & Chilli
Superb location. Very comfy and rooms as you would expect. Added bonus of decent bottled ale and the chef spiced up the chilli for me nicely.
May 20, 2013
Rated 5.0 out of 5.0 by Minimax7 very good service, staff were superb
At midnight / 1 am I had to ask reception to move rooms due to a loud snorer next door, this was no trouble whatsoever and was very quickly and calmly dealt with. Very impressed
May 18, 2013
Rated 5.0 out of 5.0 by BB2504 Great service from attentive staff
Once again a very pleasant stay at the Holiday Inn M1 J25.
Staff remember that you are a regular visitor and are friendly and helpful at all times
April 30, 2013
Rated 5.0 out of 5.0 by Pigpen Friendly staff
Very pleasant Holiday Inn. Staff all very friendly and welcoming. Very accomodating and helpful too.
Food rather expensive but no different to any other Holiday Inn!!
I stayed overnight and then ran a training session in one of the meeting rooms the next day. This is one of the best Holiday Inns I have stayed in and I would thoroughly recommend.
April 29, 2013
Rated 5.0 out of 5.0 by AndyT25 Great value and welcoming friendly staff
Booked a room with breakfast in advance of family event. Great room, clean tidy and fantastic big tv, very comfortable. The room had wooden sliding shutters instead of curtains whch were very effective. Room rate for 2 adults and a chid with breakfast was excellent value. very good buffet breakfast. Overall standard was very good clean, tidy and the staff were friendly, helpful and welcoming.
Have previously paid a lot more and received a lot less. Would have no hesitation in recommending. Well done Holiday Inn Derby - Nottingham.
April 19, 2013
Rated 3.0 out of 5.0 by lamj Bed with roll together
We found our double bed uncomfortable and I slept on the left hand side but always ended up in the middle of the bed.
The hand basin had a blockage of some sort which meant it took ages to empty, we reported this and were assured someone would see to it but there was no improvement.
Although the room had a nice sofa and coffee table, the lighting in the room was so bad that you had to sit on the bed directly under the bed light to read once the sun went down. There was nowhere else in the room light enough.
April 13, 2013
Rated 5.0 out of 5.0 by Caes179 Great !!!
From start to finish our stay here was lovely we were here for a friends 6oth birthday. From check in to check out staff were friendly and nothing was too much trouble. Bedroom was clean and bed comfy. Breakfast was great lots of choice great value. I must mention Irene who was working during breakfast she was a breath of fresh air very friendly and helpful nothing was too much trouble for her she is a credit to your hotel. I will definitely be staying with you again in the summer.
April 13, 2013
Rated 4.0 out of 5.0 by Mally61 Holiday Inn - Nottingham M1 J25
The room was very comfortable and everything was in working order. The breakfast was very enjoyable and tasty. Although there was a party in the hotel on the Saturday evening of our stay, we couldn't hear any noise in our room. All in all, the hotel was very good.
April 13, 2013
Rated 5.0 out of 5.0 by 2E0PBS Excellent , but........
The hotel as always was clean, good value with pleasant staff. However the shower did not work and despite reporting this it was not repaired or commented on again. The TV channels were not listed anywhere which meant it was necessary to flick through rather than select from a choice!
April 11, 2013