Rated 4.0 out of 5 by 371
Rated 1.0 out of 5.0 I will not stay here again
Very poor front desk staff manners, very poor breakfast quality of food, after i had to insist that my room which stated room and breakfast for 2 adults and 1 child, should include 2adults & one child tickets and not only one or two tickets for breakfast.
It is an old hotel, need many updates, the rates where way above the quality of the hotel.
This was our 5th hotel (holiday inn) stop in a road trip around the usa, and was by far the worse in staff manners, quality vs price, food quality.
Will not stay here again, and have family in Chicago that i come to visit.
July 27, 2015
Rated 1.0 out of 5.0 by viks_a room smells like cigarette smoke
Room Smells like cigarette smoke, couldn't close the curtains fully because of which couldn't get a good nights sleep. No so courteous reception
July 21, 2015
Rated 5.0 out of 5.0 by lawyerstatus6 Great service
I had an overall great stay at this hotel. The front desk attendant was exceptional in getting me what I needed. The rooms were very accommodating. They were very cool (with the weather being so warm that day) and very clean. I will return to this hotel again.
July 21, 2015
Rated 5.0 out of 5.0 by Berman nice stay
Room was nice but the parking lot was miserable.The two lots should be connected to make finding a place easier.
July 15, 2015
Rated 5.0 out of 5.0 by White naval 6 Funeral stay
Great place wonderful staff.Only issue is a breakfast coupon means breakfast free until i find out at this location that it was partial breakfast.
July 15, 2015
Rated 5.0 out of 5.0 by Out1of1Towners 10 July 2015
A great location in western Chicago suburbs. The Bar/Dining area was great to relax with co-workers and colleagues before making plans to see the Cubs/White Sox game.
Rooms were quite and very clean. A pleasure to stay.
Breakfast food was cold (buffet and to order). Dinner meal was good.
July 14, 2015
Rated 2.0 out of 5.0 by steven6 Terrible guest service
The Front office manager was suppose to look into a situation with my new credit card from Holiday and he said he would call me. I did not receive a call either on my cell phone nor in the room. When checking out I ask the front office and they new nothing about it. When I got home, I called and the front office said they would email me a form to fill out to change the credit card used. I never received even after calling an additional time. Not only did I not receive points for my visit, I did not earn points on my credit card.
The room looked like it was just painted over damage ceilings and walls and the dust in the bathroom was terrible. Housekeeping tried to come in at 8:30 each morning which I never had housekeeping ever try to clean that early.
The signs and the map of the hotel in the hotel information book was wrong.
July 12, 2015
Rated 5.0 out of 5.0 by kl4334 Great Place
I spent close to 2 months in your facility. I was in Chicago for work. Your staff are amazing, they went out of their way to make my stay comfortable. I really enjoyed the staff in the restaurant!
July 10, 2015