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Rated 4.0 out of 5 by 206 reviewers.
Rated 5.0 out of 5.0 by Value for money Its an excellent value for money. I would recommed it October 2, 2013
Rated 5.0 out of 5.0 by great times This hotel was perfect. Bar Louie has amazing food and great bartenders. The only drawback...when checking the website for details there was mention of a hot tub/spa in a couple places. They do not have one (looks like it was taken out) disappointed since we were looking forward to relaxing a bit at night. Other than that it is in a perfect location for shopping, food and ease of going downtown. September 27, 2013
Rated 5.0 out of 5.0 by Feedback from last stay I was extremely upset by your staff once again by not getting my bar bill attached to my check out bill. This is the 2nd time this has happened and I even gave the lady at checkout time the option of changing my bill before I left and she said not to worry about it because it did not show up. I don't know how you can continually make money if this happens as often as I believe it does. Your bartender (can't remember his name - short hair, stocky, really knows his craft) was remarkable to deal with and I look for him every time I am there. Was charged 6 times for my last stay at the end of August. Had talked with one of your managers at the hotel, but he couldn't do anything so I went to American Express and had the charges cancelled. Luckily it was American Express otherwise I would be having to shell out over $750 in overage charges and I would be extremely upset. Was not happy with the restaurant manager the way she handled a military man and his wife the morning we left, but she said it was policy not to allow take out off the buffet line. They guy was leaving in 5 minutes and they wanted to enjoy their time together instead of getting upset with the hotel staff. I even told the manager that I would pay for it to just give it to them, but she said that she got in trouble for it before. September 19, 2013
Rated 5.0 out of 5.0 by Great greeting at check-in. Employees at check-in were great-made you feel welcome..Was given breakfast vouchers for the next mourning . Recognized as a IGH club member--- I was able to spin a wheel for additional prize points! Upon entering room found a package with bottled water and two breakfast bars. What a great start to a stay! Enjoyed Cub Louie- good food and drinks. Breakfast was simple but good. Nice stay. September 10, 2013
Rated 4.0 out of 5.0 by Typical Overall this hotel is average...the decor is nice, bedding comfortable. Our room wasn't cleaned during our stay until we called, they didn't replenish the supplies. They did correct things as best they could and offer a free night stay at another time. September 10, 2013
Rated 5.0 out of 5.0 by Great Stay Great Stay Everyone and Everything was wonderful... September 7, 2013
Rated 5.0 out of 5.0 by Reward club member The hotel was a comfortable, clean and good value for our visit to family in the area. Being a member of the rewards club makes visits like this possible. September 5, 2013
Rated 5.0 out of 5.0 by Great Hotel! Holiday Inn is my favorite place to stay any time I travel because they are so consistent. The rooms are always nice and clean. The bed is surprisingly comfortable. The only thing I was disappointed about is there was no free continental breakfast. I had to run out and get breakfast. Because of that, I will not be staying at that location again. Otherwise, I was pleased with everything else. September 5, 2013
Rated 5.0 out of 5.0 by NIce Hotel Freindly staff , clean rooms great location near everything as well as close to the city September 4, 2013
Rated 4.0 out of 5.0 by Good place to stay I continue to be pleased overall with staying here. August 31, 2013
Rated 2.0 out of 5.0 by Poor Lounge service Sat in Lounge waiting a good time until manager came up and asked if I was served, which was no. Breakfast eggs and bacon was cold. Did not get recognized as priority member until night shift manager came on duty and called my room to see if there was anything I needed. August 30, 2013
Rated 5.0 out of 5.0 by Good customer service Very friendly, when I arrived, the general manager greeted me. He covered everything I needed for the stay with my family. We had 2 rooms for 3 nights and he made sure we were right next to each other. He met all of my requests and assured me to call him if I had any problems. The rooms were clean, the beds were comfortable and there were no problems. We had breakfast every day and it was very good. I would recommend this Hotel for both leisure and business. I will definitely stay here again. August 25, 2013
Rated 1.0 out of 5.0 by Chicago Oakbrook I would not recommend this hotel. The management could not care less about my concerns. The room was unclean, appliances did not work and the channel selection of programing is horrible. August 25, 2013
Rated 4.0 out of 5.0 by Walk In I did not have a reservation and just walked in. The desk staff had no problems assigning me a room. Room was nice and clean and the location was outstanding. Next to shopping and food. August 23, 2013
Rated 5.0 out of 5.0 by Great Staff, Nice Rooms Staff was very friendly and beyond helpful. Very clean well appointed rooms, Restaurant food was delicious...The "Chicago Stockyard burger" is very tasty. Nice breakfast buffet. Outdoor sidewalk style dining area, attached to bar restaurant. Been in hotels all over the world..loved this one. Tom August 22, 2013
Rated 1.0 out of 5.0 by Not for Wheelchair Users The handicapped rooms are very small with little room to maneuver a wheelchair. The wall mounted sinks are falling off the wall to the extent that anything that is put on the small sink top falls forward and ends up either on the floor or in the sink. There is no place to put toiletries other than on the floor. The drain in the shower is improperly installed and the water ends up all over the floor. The wet floor makes it very dangerous to then use the toilet. The walls are paper thin making it difficult to sleep. The accessible rooms are located next to the elevator foyer adding to the noise. August 20, 2013
Rated 4.0 out of 5.0 by Good Stay This is my second time at this hotel and it is priced appropriately and a comfortable stay. We had no issues. The only thing I wish is that someday Holiday Inn would have a free breakfast option. But this hotel is in the same parking lot as a bagel place and that really helped. August 19, 2013
Rated 4.0 out of 5.0 by Anniversary 29 The hotel is in an excellent location. Close to the mall and some really nice dining places, especially Papadeaux's. The beds were exceptional. The staff needs to learn more about the area. But all in all it was one of my better experiences with my last 4 stays at an IHG property. August 16, 2013
Rated 5.0 out of 5.0 by Nice friendly staff! Great place for both business/ leisure After driving for 8+ hours, it was nice to be welcomed in an extremely professional manner. All my needs where met and to top that, the associated restaurant has great food and exciting atmosphere. Would go back if vacation/work calls for it again. Thank you. August 15, 2013
Rated 4.0 out of 5.0 by Holiday Inn Oakbrook Terrace I stayed at the Holiday Inn in Oakbrook Terrace for 5 days during a business trip. The hotel was exceptionally clean and the bar/restaurant was very convenient. The only draw back was the small fitness center which is located on the second floor. There are 3 treadmills. However, two of the tread mills make an excessive amount of noise so much that one of my business associates was confronted by an angry hotel guest while she was using the treadmill at 6 AM. August 14, 2013
Rated 5.0 out of 5.0 by Good service and comfortable bed Good service and comfortable bed the room smelled good. August 14, 2013
Rated 3.0 out of 5.0 by Was expecting more.... There was no Priority Member check-in, benefits or upgrades. Was there for (4) nights and rec'd only (1) breakfast voucher. Being Platinum, at other HI's I always receive breakfast for each day along with water and snacks at check-in. Was supposed to receive a parking pass and had to ask for it the next day. Rooms were clean, but small and seemed 'tired'. Bed were very comfortable. Housekeeping did not happen until late in the day - I was told this was because there were a lot of late checkouts, which I didn't understand how that affected our room cleaning. The staff was very pleasant. Location is great....lots of shopping and eating near by. Bonus that there is a Bar Louie on the property. August 14, 2013
Rated 3.0 out of 5.0 by Not a great experience. We were given room keys to a room that was occupied. We could not order movies. The hallways and elevator did not have air conditioning, In the morning someone tried entering our room (lucky we had the top lock on the door). Very poor parking. the only good thing was the comfortable bed. August 12, 2013
Rated 3.0 out of 5.0 by It is ok... Room was clean. Bed was ok... Pillows too small!! Air conditioning too loud!! Front Desk not overly friendly. Just doing their job... Elevator walls and floor can use either good cleaning or redecorating, from top to bottom. It was OK... August 12, 2013
Rated 5.0 out of 5.0 by Excellent Service at this Hotel was recognized right away as a priority club platinum member, and upgraded room was excellent. The hotel is beautiful, and the staff is great. August 6, 2013
Rated 1.0 out of 5.0 by bad customer service & hidden fees I booked 2 rooms for me and a few friends to stay in and chose the option for "Standard Room" upon calling to verify the room type they told me it was "whatever we have available". When I arrived I was given 2 executive King rooms. Not wanting to share a bed with a friend I asked for 2 queens, without saying a word the front desk employee switched one of our rooms and handed me the keys. Then rooms themselves were very nicely furnished and comfortable, once you got over the constant buzz from the elevator, which seems to be non-stop all night. And there were no fans in the bathroom to drown out the noise. The food at the bar and service was great. The location was also very nice. Upon check-out though I had to deal with the front desk again and was told that my 2 queen room would be a significant amount more than expected. Upon inquiry I found out that I was uncharged for requesting a 2 bed room, I was no aware of this. I was also charged for a 5th person who had not stayed with us, this was the friend we were in town to visit. Upon bringing these issues up to the front desk I was told this would be taken care of, it was not. I still was charged the more expensive cost for the room. Overall, the customer service was horrible and they did nothing but lead me on and mis-inform me about costs. August 6, 2013
Rated 4.0 out of 5.0 by Nice Place Great location.....close to shops and good restaurants. 20 to 30 minute drive to Downtown Chicago. Would stay here again. August 5, 2013
Rated 3.0 out of 5.0 by Poor breakfast I was very disappointed with the price of the breakfast considering the items offered. For $15, I would have expected more than just 2 pieces of French toast and cold sausage. The staff was fantastic and overall I would stay there normally but I will certainly not entertain using the food servi Ed on the property. August 2, 2013
Rated 4.0 out of 5.0 by Comfortable room, friendly staff The front desk staff was courteous and helpful. The room was clean and comfortable. The hallways, at least on my floor, were very hot and humid and very uncomfortable. While there only a couple of days, on business, there were a couple of items missing from the room when I returned. Although the items were not in the trash, they might have been mistaken for trash, but in fact they were things I intended to keep. I probably will be a return guest. July 23, 2013
Rated 5.0 out of 5.0 Comforts of home in a Hotel This Holiday Inn is one of Holiday Inn's best. Am a Platiunum member and was upgraded to a Executive suite, felt like home. Restaurant and Lounge very nice. July 20, 2013
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