Rated 4.3 out of 5 by 106
Rated 2.0 out of 5.0 Not Good
The lobby of the hotel was a working construction zone, causing dust to go everywhere and make loud noise throughout the day. It was so disruptive, I am surprised the hotel chose to remain open during this time. I was using the hotel during my stay in town for my wedding.
Had I been informed of the planned construction, I would have chosen another place to stay. The hotel did not inform me, or anyone in my wedding party, of this when we booked months in advance.
July 11, 2014
Rated 5.0 out of 5.0 by Fairbury girls remodeling - but room - service - & b-fast were great!
Our room was very comfortable - was nice having glasses, frig and ice in the room. The front desk staff was very kind and helpful - even though it was very noisy with the remodeling in the entrance area. The b-fast was good and we enjoyed sitting outside in the beautiful weather - the pond is a little "green" - but the ducks enjoyed our crumbs! We will visit here again if we are in this area.
July 9, 2014
Rated 4.0 out of 5.0 by JIL2014 Good
Some renovation work is going on at the lobby and the dining area which I believe will add value to the hotel when done. At the time of the visit, it was not a good sight and no notice was put up to give apology for the construction work going on. The suite itself is very spacious and very excellent family space. I will surely stay at Staybridge Suites in the future.
July 9, 2014
Rated 2.0 out of 5.0 by ScottyM Normally 4-5 star but only 2 stars due to major remodeling construction
I have stayed at this Staybridge many times before and always had a 4-5 star experience. However, when we arrived this time they had the whole lobby and most of the lounge area under heavy noisy construction remodeling these areas. I understand the need for all hotels to do this from time to time but they should have at least posted a notice on the web site and IHG site when making reservations. I would have made alternate reservations at the other Staybridge or Candlewood in the area had I known in advance. But since this was a holiday weekend it was too late to make changes after we arrived. I did complain to the person who checked us in but they only said "sorry". I will not be staying at this property again until something is done to compensate me for my loss of service and the construction is complete. I had just stayed the previous four days at the Staybridge in Milwaukee with the usual excellent results then to come to this mess was very disappointing!
This was a special trip for me as I brought my 16 year old son with me for the first time for some summer fun and to visit friends and relatives in the area. We were both very disappointed in the mess and noise. We only used the included breakfast once due to the mess of the lounge area.
July 8, 2014
Rated 2.0 out of 5.0 by Tread Disappointing
As a regular Holiday Inn/Holiday Inn Express traveler I had visited (without staying) at a Staybridge Suites in Lincoln, NE and was extremely impressed. Was looking forward to a great experience staying at this Staybridge but was disappointed. Lobby
July 7, 2014
Rated 1.0 out of 5.0 by will go elsewhere Will not return
Lobby and Common room being remodeled. I would have liked to know that when making my phone reservation. In general all areas were dirty. Breakfast plates left in business center for 2 days without being picked up. Dead bugs in windowsill next to tables where breakfast is served. Elevator broke. Room was marginally clean. I understand remodel puts strain on facilities and staff, but it seems as if most employees and managers have given up on trying to keep things clean and presentable.
July 2, 2014
Rated 2.0 out of 5.0 by wade3985 na
customers shoud be advised of any changes with hotel, so they don't get a shock coming into the hotel
July 2, 2014
Rated 1.0 out of 5.0 by Renee47 Accuracy and hospitality
I feel there should have been mention that hotel was under renovations (making sure this would not create an uncomfortable stay). Provide an adequate way to come and go from the hotel as to not be drenched due to weather. making sure floors are covered and even.
July 2, 2014
Rated 5.0 out of 5.0 by BMacCDN Great place and location.
Staff were great!
The social was a nice bonus!
Location convenient to O'Hare.
Would stay here again!
July 1, 2014
Rated 5.0 out of 5.0 by jescott Huge Room, Clean, comfortable, and friendly staff
For the price and value one of the best hotels ive stayed in when in that area. Very comfortable bed, modern updated look, felt like home. would stay again and again
June 25, 2014
Rated 5.0 out of 5.0 by TGLA Modern Clean Hotel Great Service
Everything was great, especially the call inquiring if everything was OK and if I required something.
June 16, 2014
Rated 4.0 out of 5.0 by GovTraveller Comfortable Hotel with friendly staff
I recently stayed at Staybridge in Oakbrook, IL while on a business trip. The hotel is conveniently located to shopping and restaurants, but nicely tucked away in a quiet area within a business district. The staff were all very friendly and welcoming. The rooms are large and comfortable. Evening receptions are nice but the quality and choice of food was poor. Cleanliness of the rooms is important to me and my was kept quite nice. My only disappointment was the cleanliness of the public hallways and stairwells. They did not appear to be cleaned routinely and items on the floor and stairs were notably there for consecutive days.
I would definitely stay there again, but I noticed they recently started to renovate rooms, so I probably would not return until the renovations have been completed.
June 16, 2014
Rated 2.0 out of 5.0 by DJdubai Not the best experience.
Since you asked, this was my favorite hotel in the northern Chicago suburbs but now I may have to reconsider.
1. I was not greeted as a Platinum member
2. At check in I requested a room facing the back of the hotel, where I always stay. I was told the hotel was full, for that night and the next two nights.
Really? 50% of the rooms face the back of the hotel which has 4 floors. Am I to believe that NOT ONE of these rooms would be available during the next two nights that would allow me to change rooms? I find that hard to believe.
3. I was not even given a suite. I was given a normal room.
Aren't Platinum members entitled to suites?
4. The icemaker in the room did not work.
The staff, very friendly as they always have been.
Breakfast, more than acceptable, very nice.
I will not say I won't return, but I will say I was disappointed.
I did not complain while I was there, most of my time was spent out of the hotel and quite frankly I couldn't be bothered, but as a Platinum member I also don't feel I should have been in that position to begin with.
June 12, 2014
Rated 5.0 out of 5.0 by LJ-AR Spacious Accomodation
Excellent suite size, clean. Kitchen well equipped.
June 10, 2014
Rated 4.0 out of 5.0 by Dude991 Almost Perfect
The room was arranged nicely and located in a quiet location. Great breakfast bar in the mornings. Convenient office space with access to printers and papers. Comfortable bed with clean sheets and able to get a good nights rest. The evening social reception meal was served from 5:00 pm to 7:30 pm. Attended the evening social reception several times only to be disappointed by the early closure of hors d'oeuvres. They ran out of the main food well before 7:00 pm and started cleaning in preparation for closure. Apparently it was our fault that they ran out of food.
June 10, 2014
Rated 5.0 out of 5.0 by Dude987 Great Hospitility Experience
Clean room and bedding, comfortable mattress, quite location, and a good nights rest. Perfect for the business or leisure travelers. Great breakfast selection and complimentary evening drinks and snacks during the weekdays. Great hospitality experience. Will definitely stay with Staybridge Suites.
June 5, 2014
Rated 5.0 out of 5.0 by CLMSO Wonderful place to stay.
My second stay here was even better than the first. The rooms have been redecorated and are very comfortable and welcoming. The staff are very friendly and attentive and the breakfast items were of a good variety and fresh. All areas of my suite and the common areas I encountered were clean and in good order. I look forward to returning in the future.
June 2, 2014
Rated 5.0 out of 5.0 by CASLIL Great Stay
My entire stay was pleasant and clean. The room was fabulous. I will definitely be looking to stay at more Staybridge Suites!
May 1, 2014
Rated 5.0 out of 5.0 by weekendaway21944 Quick Overnight!
Great room, great staff, clean, and had everything the website stated it would. Renovations being done but never heard any noise from it! Second stay and will be back again!
April 8, 2014
Rated 5.0 out of 5.0 by Russ47 A Gem Of A Find
A Gem of a find in regards to the Hotel and also the young woman at the front desk (she said her name was Jaimie).
The hotel was in a very nice location. Being from Wisconsin, it was nice to see that the hotel was a little off the main road in an area surrounded by some woods, water, and grass (not just concrete and buildings).
The King Suite was clean, spacious, comfortable, and well furnished.
Jaimie recommended the Redstone American Grill for dinner which was within walking distance. The food was excellent and so was the atmosphere.
There was a nice selection of items for breakfast in the morning and a large cozy dining area.
If I ever get back to the area again, this is where I will be staying.
March 17, 2014
Rated 5.0 out of 5.0 by Reen1048 Outstanding
Bed was comfortable and pillows too! Well stocked bathroom and kitchen area. The room was quiet, clean and very comfortable. Food in the am was different than at many other hotels and it was delicious! Corned beef hash, scrambled eggs, fruit, oatmeal etc. It was all wonderful and the evening social time with meal was a delightful surprise
March 10, 2014
Rated 5.0 out of 5.0 by Polecat41 Large suites & delicious hot breakfasts!
This hotel offers large 1 & 2 bedroom suites with full kitchen appliances & delicious hot breakfasts. It also offers a manager's hospitality night with complimentary dinners & drinks every Tuesday - Thursday. The hotel's location is also conveniently close to the Oak Brook Shopping Center & the Yorktown Mall. The hotel staff is extremely friendly & catered to all my needs, including offering me an early morning check-in, room upgrade & a late 2PM check-out. I will be sure to stay there again.
February 13, 2014
Rated 5.0 out of 5.0 by JeffreyKristine Fun with Friends
We were in town again. This time for pleasure (instead of business). We were very impressed with the awesome service we received. The hotel gladly accommodated our special room request and even gave us an extension on the cancellation time (because of the possibility of bad weather). Thankfully we didn't need to cancel, but it was nice to not have to worry about it.
January 31, 2014
Rated 5.0 out of 5.0 by JeffreyKristine Another Great Stay - Business
This is becoming my favorite place to stay when in town for business. Great breakfast! Spacious rooms with the comforts of home. The staff is always friendly and helpful. I'm looking forward to returning again soon.
January 15, 2014
Rated 5.0 out of 5.0 by Chriscrossgz Our favorite
Just a beautiful experience as usual - I would say or warn that staff check the freshness in the fridge pantry - we got expired stuff
December 28, 2013
Rated 5.0 out of 5.0 by angieaaa Great Stay!
We had a great time! My only issue was I assumed there would be an indoor pool and hot tub. We went to relax and a pool would have been nice.
The staff was great too, esp. Jay? The gentleman who made the food in the evening. He really made us feel welcome.
Jeff the General manager and Christine at the front desk also were a great help.
December 23, 2013
Rated 5.0 out of 5.0 by kevin09876 The staff was terrific, enjoyed stay
Perfect, other than mattresses being on the overly firm/hard side.
December 16, 2013
Rated 5.0 out of 5.0 by ann1953 We will be back!
My friends and I recently stayed for three nights while Christmas shopping. The location is perfect...located between oak brook mall and Yorktown. Suite was lovely. The layout is excellent and so much better than a hotel room. Appeared to have been recently updated. Even though we got way too much snow :) our trip was great. Hey, it's Chicago and December...gotta expect that! However, roads and driveway taken care of quickly. Enjoyed the breakfast each morning. We all decided we would stay here next year for our 18th annual trip! Thank you to the outstanding staff.
December 14, 2013
Rated 5.0 out of 5.0 by dianeellen61 Wonderful location and stay
Loved the location which gave me easy access to family in the suburbs of Chicago, plus very convenient to getting on the highway to head into the city itself. Turned out to also be very conveneient to both Oakbrook Mall and Yorktown Mall. Having the two separate bedrooms and bathrooms made staying with a friend very relaxing. I had some of the best nights sleep-bed was comfortable and the window coverings really blocked any light from outside. Breakfasts included a wide variety of options and coffee was available all day which was nice. Free laundry was an unexpected bonus with a lot of machines available. Staff was extremely helpful and pleasant. Really made a visit to the area into a relaxing vacation. We have stayed at Staybridges before with children and love having the 2 bedroom option to accomadate a large group with kitchen facilities.
December 12, 2013
Rated 5.0 out of 5.0 by Haveasay Great Experience
Wonderful nice clean hotel. I stayed there Nov 11-13, 2013 and attended the social evening on Tuesday & Wednesday evening. The man who looks after the area should teach customer service to others. I have never been treated so well. He was sincere, honest and provided a wonderful time. The hotel should be proud to have such employees.
November 17, 2013