Rated 4.4 out of 5 by 262
Rated 5.0 out of 5.0 by Homera Good location and value
Good location near businesses and airport. Well kept property.
Need better-positioned grab bars in shower. Staff did not welcome me as Platinum upon check-in. Certain breakfast items were not replenished promptly.
March 13, 2014
Rated 5.0 out of 5.0 by basketball2468 Location
Difficult to get to from the south, could see where I wanted to go but getting there…….
March 13, 2014
Rated 5.0 out of 5.0 by gamepro2005 Great staff and complementary services
I stayed at this hotel recently and very much enjoyed my stay. The staff at the front desk were very friendly and inviting. One thing that I took advantage of that I found unique was the shuttle service which saved a lot of money and trouble calling a cab for short distances, especially out in the suburbs.
March 13, 2014
Rated 5.0 out of 5.0 by JTG4 Friendly Staff and Clean
Very friendly and helpful staff! Clean rooms and easy access to Dominican University!
March 6, 2014
Rated 5.0 out of 5.0 by donovan b Q is great
Q was great to me and my family checked us in quickly gave me and my family treats and had a sound proof room away from traffic and people . the atmosphere at this hotel compared to others was awesome thanks for having us !
March 3, 2014
Rated 4.0 out of 5.0 by Pammy54 Close to Destination
Due to incoming weather, Express was close to the hospital. Much easier to travel 1.5 miles than 50 + miles.
February 8, 2014
Rated 5.0 out of 5.0 nice place and staff cares
i walked in as a walk in was greeted by a lovely lady by the name of Q very pleasant and easy to talk to, although she was working alone and had a lot of guest I observed her handle each with ease. You can always tell when someone values and cares about they job and Ms. Q does. As often as i visit holiday inns no one has ever took the time to tell me about the rewards program , but Q signed me up for it and as a courtesy gave me some additional points for all the stays that i should have been earning points too, thank you for your hospitality..
February 4, 2014
Rated 5.0 out of 5.0 by Honeybaby2 Guest service
I was very impressed by Q the guest service she provided was excellent, Eric provided a nice breakfast the area was clean and well maintained, I really enjoyed my stay at Holiday Inn Express, my stay was my home away from home. Thank you Q and Eric
February 3, 2014
Rated 5.0 out of 5.0 by dalechampaign cold outside - nice & warm inside
When you travel with your loved ones - especially in winter in the chicago area - the last think you want to worry about is the hotel when you arrive. The chicago west hotel on south mannheim is one of the best i stay at. When traveling for the company - the holiday inn brand - ihg is also a welcome site - but when i have my family with me - its a wonderful feeling you have when everything goes smooth. My hats off to your hotel - staff and shuttle drivers. Bravo you you all.
February 3, 2014
Rated 3.0 out of 5.0 by TeesF15 Great room
My only complaint is that I reserved a shuttle ride to the airport for 3PM and when I checked out at that time, there was no one to take me in the shuttle. Clearly they were short on manning and the manager has to run me over to O'Hare. We finally left at 3:40, over 40 minutes late. Luckily, I didn't miss my flight.
Very much appreciated the late check out.
January 11, 2014
Rated 4.0 out of 5.0 by samoRAYMO47 Friendly staff, clean. Comfortable.
Friendly staff, clean. Comfortable. Breakfast good and fulfilling.
January 7, 2014
Rated 3.0 out of 5.0 by Milacaona Overnight stay
The towels were rationed, old, thin and really poor quality.
The elevators were slow and a great inconvenience in the morning during breakfast and check out time.
For these reasons would not recommend.
January 1, 2014
Rated 5.0 out of 5.0 by Griff442 Chicago Holiday Inn Express
The location was close to where I was working and close to the airport also. The staff was courteous and the location was close to shopping and plenty of food choices nearby.
December 31, 2013
Rated 5.0 out of 5.0 by Secondtimer Excellent over all
This hotel provides a great value for the price. The location is excellent; staff is courteous, helpful, and attentive. Rooms are spacious and clean. Breakfast selections are great. I found nothing to criticize.
December 31, 2013
Rated 5.0 out of 5.0 by gabrielle1 wonderful hidden hide away
right off the 290 expressway convient shops along the property and a wonderful staf.f its the staff thats makes a great impact ! Thank you Ms. Q for all your assistance.
December 31, 2013
Rated 5.0 out of 5.0 by BarryChicago Warm Hospitality
Upon arrival we wre warmly greeted by Q (sp?). She made us feel welcome and had us quickly checked in.
Given the opportunity in the future we would definitely stay here again.
December 26, 2013
Rated 5.0 out of 5.0 by MountainVacationer Great Front Desk
The Inn was just fine, however, the man who was at the front desk was absolutely outstanding. He was extremely busy, but still took very good care of our needs and everyone else who asked for help at that time. The guy should get an immediate raise. I wish I had learned his name. He was just great!
The room was comfortable, quiet and very clean.
December 18, 2013
Rated 5.0 out of 5.0 by Uncle62 Location service smiles
I rented this room for my niece who was in town to see the Beyoncé concert she was raving about the service and the friendliness of staff thank you all for making her day and she thanked me profusely for making it a very enjoyable weekend great job staff!!!
December 17, 2013
Rated 4.0 out of 5.0 by Travelorys Very friendly and helpful staff
Hotel was a normal experience however I found the staff to be very friendly and helpful. Having had flight delays etc it's was especially nice to have the staff be so friendly.
December 13, 2013
Rated 5.0 out of 5.0 by lishanld Great location!
Ms. Q is a wonderful front desk employee and very helpful, great smile, and personable. Room was wonderful!
December 3, 2013
Rated 5.0 out of 5.0 by Bobrhr Very nice, convenient, friendly staff
We wanted to be close in to the city but without surrendering our car, able to come and go. Friendly staff, free breakfast, exercise room, nearby convenience shopping. Great stay.
December 3, 2013
Rated 4.0 out of 5.0 by benjamins Great amenitites but wanting in service.
The place was great and in a very convenient location. Everything was going well until I got to the reception. I had to stand there for five minutes as the clerk finished up a story telling session with one of his comrades. To continue this memorable visit, he then decided to stop checking me in half way and inquired what he could do for another guest at the hotel that came and stood behind me while I was being checked in. She wanted fresh towels sent up to her room. The clerk then decides he shall ask me to wait and proceeds to let her know he is going to go get her towels. At this point this lady says that he should finish assisting me since I was there first and my service was interrupted. He then quickly rattles something to me and gives me the key-card to my room. I ask about WiFi and he prints off a WiFi password. On getting to my room I check the print off only to see that he was so kind as to give me a WiFi password that was meant to take effect five hours after I had checked out the following day. I had to go back to the reception desk and the antics continued.
November 27, 2013
Rated 5.0 out of 5.0 by airitout Will stay here again!
Good location for visit to Loyola Medical School. Everything you could need within walking distance or short drive.
November 25, 2013
Rated 5.0 out of 5.0 by Sammiejoe Comfortable stay and pleasant guest service
Guest service staff was friendly, pleasant and courtesy.
November 24, 2013
Rated 4.0 out of 5.0 by DavidPBoston GREAT STAFF
Everyone of the staff was friendly, caring and authentically concerned about my well being. I would stay here again.
November 19, 2013
Rated 4.0 out of 5.0 by BrandFan51 Big room
I am partial to this brand and usually pick them first out of routine. The room was big--more than enough room for one person. The king size bed was comfortable. The room was equipped with a big flat screen television. Unfortunately, the only channels available were analog. This shortcoming isn't unique to this hotel, however. Also, the wireless internet was not reliable. I kept losing my connection. This is another variable, I realize, and may not be the responsibility of the hotel. Lastly, when I attempted to phone the front desk, neither of the two phones in the room were operable. One was completely dead and the other had a busy signal. I unplugged both from the wall and replugged them in, to no avail. I did inform the front desk clerk of this upon my checkout and she thanked me for bringing it to her attention.
November 17, 2013
Rated 5.0 out of 5.0 by Travelor6060 Family Gathering
During our stay at the Holiday Inn Express, we had a great time. The convience of shopping and dining was my main focal point. I would recomment this location to all my family and friends. We do plan on returning in a couple of months to this same hotel. Just love it.
November 13, 2013
Rated 5.0 out of 5.0 by abl1411 Staff and location made our stay a joy
I was thrilled when our friends suggested Holiday Inn Express for their wedding guests. I have enjoyed Holiday Inn Express stays for many years. This location's staff went beyond the call of duty with a smile. This hotel's location was ideal for our stay. Close to the airport, the highway, and public transportation. The hotel shuttle was even available for transport to the wedding! Downtown Chicago is a straight shot down the highway. Shopping, fuel, and a variety of dining choices close by. Best hotel staff experience I may have ever had.
November 9, 2013
Rated 2.0 out of 5.0 by sasha9 Chaos
I arrived after a funeral visitation, checked in and went to my room. Upon arrival to my room the following items were found to be less than satisfactory: phone broken, hide-a-bed full of crumbs, and an empty vodka bottle found on the shelf. I took these items to the desk staff and reported these things. I had also requested a wake up call on Saturday morning and was told that someone would come and knock on my door. No one ever showed up for my wake up call. The issue with the phone wasn't taken care of until the next day. I checked in on Friday and Saturday morning at 5:30 am I was awakened by a commotion in the hotel. Law enforcement had to be contacted. I wish I could report my stay was better but this is what happened with my stay.
November 8, 2013
Rated 5.0 out of 5.0 by Tom22Mary Great Stay
Great stay, great room, great location, along with very pleasant and helpful staff. We would recommend.
November 7, 2013