Rated 4.5 out of 5 by 81
Rated 5.0 out of 5.0 by nancyepeatman Great Hotel
I work as a Flight Attendant. I always stay here prior to my flights out. It has a very spa like feel to it.
The last time I stayed on 11/27/2013 they had installed a gate. When I was finished registering I was told that I would be charged $8.00 a day for my car to be parked. This is a new addition. I don't leave my car when I fly I leave it at the airport. The gate is not secure you can get in or out by calling the front desk. This is a stupid fee. I would gladly pay if I were leaving my car while working or traveling but I don't. I don't think guests should have to pay to park. they don't move or do anything with our car. Very disappointed. I will save money by not eating dinner at the hotel any longer. And I will bring my own wine too.
December 1, 2013
Rated 5.0 out of 5.0 by Nano705 Close for the game
This hotel , was way nice ! Real close for the Raider game .
Will stay here again next football season !!
November 28, 2013
Rated 5.0 out of 5.0 by Kaykay1 Kaykay1
2nd time staying and I loved it...great space and comfortable beds. Thanks for the great service. I've worked with/ around veterans for 17yrs. And I had the pleasure of meeting several marine vets while dining in the bar area. Every one was very humble and exciting. THE guest were great as well. I loved my stay.
November 27, 2013
Rated 3.0 out of 5.0 by lescfls Mixed experience
Front desk staff was great -- other staff, not so much. As compared to the neighboring hotels, I would probably return because of room size and comfort, price, small size of hotel, and convenience. The larger hotels in the area each have strengths and problems. The convenience of the neighboring restaurants is a plus. Since I end up staying near the Oakland airport several times a year, I was curious to try this facility.
The size of the room was great, beds comfortable and the "activity table" was one of the best workspaces I have found in a hotel. We would have liked more TV stations. The arm chair is great but needs a footrest. There are enough electrical outlets. It would be nice to be able to keep the bathroom door open. Also, that door and closet door bump -- closet should be a slider. There should be a light directly above the full length mirror.
I might use the pool another time since it is heated.
We had dinner in the restaurant. It was very crowded and noisy. There is no where that folks who are not interested in sports broadcasts can eat and converse. It was almost impossible to get waited on -- we concluded that we were the wrong age and gender. The menu we had looked at online was obsolete -- we had chosen the restaurant for the lamb chops that were no longer available. The quesadillas were almost inedible. The steak sandwiches were tasty but the Texas Toast was undertoasted and soggy.
Lobby snack station needs fruit and milk and more variety.
We hung out the room service breakfast order on the door knob. It was never collected. When we called, reported that lapse and ordered breakfast, no apologies. When we described the experience to the staff member who brought up breakfast, there was no apology or effort to remediate the problem by offering some complementary item. The housekeeping staff knocked on the door on the day of check out -- evidently had not been instructed to leave those checking out undisturbed until they departed as is customary in most hotels. She was confused when I said to wait until we left at noon.
November 18, 2013
Rated 4.0 out of 5.0 by cookdaddy1 Comfortable stay
Nice hotel, good clean property. Bar and restaurant is a plus for travelers. Good breakfast menu, and omelet bar. Restaurant menu is good. Walmart is in walking distance. Good wifi on 2nd floor.
November 12, 2013
Rated 3.0 out of 5.0 by cvanderwilt The restaurant and bar were way below quality standards.
I paid for "including breakfast" and had to show the front desk my confirmation. Said it hadn't said it in his record. So, he gave me coupons for breakfast. When we presented it to the server at breakfast, was told that is was for $10 off, not for a full breakfast. Thought that was not right, as I had paid for "including breakfast" and it had never mentioned it in my reservation.
The service was certainly below par, had to go grab a pitcher of water myself to fill our glasses. Ordered Orange Juice that was never served (or billed) and even though a "skillet" stated that it had vegetables, only came with a breakfast steak and eggs. And when asked about it, was told yes this was their skillet. Couldn't complain as we had a plane to catch.
The previous evening we had ordered Vodka tonics. They were unfit. So we asked the server about it, and she said that they were out of tonic, but substituted club soda instead and were out of tonic water.
The rooms and beds were very nice and comfortable and were very pleased with them. I have NEVER written a negative review, but the bar and restaurant were among the worst experiences I have ever had at a hotel. And, the "including breakfast" was certainly not what I had paid for. I would have saved money by not including that and just paying the $10 myself for me and my guests.
November 11, 2013
Rated 5.0 out of 5.0 by JeffPDX Awesome Place !!!
Stayed here the night before a Raiders game ... GREAT facility - huge room with excellent bed, easy/quick check-in, friendly staff, GREAT sports bar with great food, shuttle service to/from the game. Would stay here again in a heartbeat !!!
October 31, 2013
Rated 5.0 out of 5.0 by bicoastalbusiness Great Service and Staff
I stayed at this hotel for a business trip to the area. The staff at the front desk and in the restaurant go above and beyond as a rule. My stay was very pleasant. The area of town where the hotel is located although very conveniently located to the airport did not seem the safest. It is an industrial area and did not offer much in terms of shops and dining options without taking a drive.
October 24, 2013