Rated 4.5 out of 5 by 93
Rated 4.0 out of 5.0 by MMT67 Clean room and comfortable bed
This property is extremely clean. There were several of us that stayed at this Holiday Inn and all of our rooms were very clean and beds very comfortable. The shuttle service to and from the Oakland Coliseum and Coliseum Bart station is extremely convenient. The only reason why I did not give this property 5 stars is because we ended up taking a taxi to the hotel from the Oakland airport after waiting 35 minutes for the Shuttle to pick us up. When we arrived at the hotel all we got was a lame excuse from the lady at the front desk. Aside from her and this 1 bad experience the remainder of our stay and staff at this hotel gets 5 stars.
December 30, 2013
Rated 2.0 out of 5.0 by BradySanDiego Longer trip on van to hotel than my flight to Oakland!
I stay at this hotel all the time. The stay is normally perfect and hassle free. This stay was different. I arrived and called for the shuttle to pick me up. I am a Platinum guest and Royal Intercont Ambassador. I book a room with 2 king beds. The shuttle took over 50 minutes to arrive. When he did arrive we where about to exit the airport for the short trip across the street to the hotel. The driver got a page for another pickup at the airport. So we turn around and go back to where I had been standing 50 minutes and had called 3 times to pick up some people that had just arrived. And of course when loading the bags they where in front of me so when we got to the hotel I was in the back of the line and waited another 20 minutes to check in. I got to my room and there was only one bed. I called the front dest and said I only have one bed and confirmed 2 bed it was on my confirmation email and he said he was sorry that was all that was left. So my travel partner had to goto another hotel because they where sold out. I was very upset and asked for the manger to call me the when he come in. Never heard a word. I am very disappointed in this stay. Especially to treat a VERY loyal guest in this matter.
December 20, 2013
Rated 5.0 out of 5.0 by Platinum27 Best of the Best
This is one of Oakland's Finest hotel. They have a wonderful restaurant and bar. Food, service, rooms are excellent. I have traveled to many Holiday Inn's and I must say this is one of the best. Its Brand new!
December 16, 2013
Rated 4.0 out of 5.0 by Sugarnspice Bed comfortable but need softer pillows
Had to send food (soup)back to be warmed up in microwave..
There were 8 pillows on the two beds and they were all firm....nice staff
December 9, 2013
Rated 5.0 out of 5.0 by nancyepeatman Great Hotel
I work as a Flight Attendant. I always stay here prior to my flights out. It has a very spa like feel to it.
The last time I stayed on 11/27/2013 they had installed a gate. When I was finished registering I was told that I would be charged $8.00 a day for my car to be parked. This is a new addition. I don't leave my car when I fly I leave it at the airport. The gate is not secure you can get in or out by calling the front desk. This is a stupid fee. I would gladly pay if I were leaving my car while working or traveling but I don't. I don't think guests should have to pay to park. they don't move or do anything with our car. Very disappointed. I will save money by not eating dinner at the hotel any longer. And I will bring my own wine too.
December 1, 2013
Rated 5.0 out of 5.0 by Nano705 Close for the game
This hotel , was way nice ! Real close for the Raider game .
Will stay here again next football season !!
November 28, 2013
Rated 5.0 out of 5.0 by Kaykay1 Kaykay1
2nd time staying and I loved it...great space and comfortable beds. Thanks for the great service. I've worked with/ around veterans for 17yrs. And I had the pleasure of meeting several marine vets while dining in the bar area. Every one was very humble and exciting. THE guest were great as well. I loved my stay.
November 27, 2013
Rated 3.0 out of 5.0 by lescfls Mixed experience
Front desk staff was great -- other staff, not so much. As compared to the neighboring hotels, I would probably return because of room size and comfort, price, small size of hotel, and convenience. The larger hotels in the area each have strengths and problems. The convenience of the neighboring restaurants is a plus. Since I end up staying near the Oakland airport several times a year, I was curious to try this facility.
The size of the room was great, beds comfortable and the "activity table" was one of the best workspaces I have found in a hotel. We would have liked more TV stations. The arm chair is great but needs a footrest. There are enough electrical outlets. It would be nice to be able to keep the bathroom door open. Also, that door and closet door bump -- closet should be a slider. There should be a light directly above the full length mirror.
I might use the pool another time since it is heated.
We had dinner in the restaurant. It was very crowded and noisy. There is no where that folks who are not interested in sports broadcasts can eat and converse. It was almost impossible to get waited on -- we concluded that we were the wrong age and gender. The menu we had looked at online was obsolete -- we had chosen the restaurant for the lamb chops that were no longer available. The quesadillas were almost inedible. The steak sandwiches were tasty but the Texas Toast was undertoasted and soggy.
Lobby snack station needs fruit and milk and more variety.
We hung out the room service breakfast order on the door knob. It was never collected. When we called, reported that lapse and ordered breakfast, no apologies. When we described the experience to the staff member who brought up breakfast, there was no apology or effort to remediate the problem by offering some complementary item. The housekeeping staff knocked on the door on the day of check out -- evidently had not been instructed to leave those checking out undisturbed until they departed as is customary in most hotels. She was confused when I said to wait until we left at noon.
November 18, 2013
Rated 4.0 out of 5.0 by cookdaddy1 Comfortable stay
Nice hotel, good clean property. Bar and restaurant is a plus for travelers. Good breakfast menu, and omelet bar. Restaurant menu is good. Walmart is in walking distance. Good wifi on 2nd floor.
November 12, 2013
Rated 3.0 out of 5.0 by cvanderwilt The restaurant and bar were way below quality standards.
I paid for "including breakfast" and had to show the front desk my confirmation. Said it hadn't said it in his record. So, he gave me coupons for breakfast. When we presented it to the server at breakfast, was told that is was for $10 off, not for a full breakfast. Thought that was not right, as I had paid for "including breakfast" and it had never mentioned it in my reservation.
The service was certainly below par, had to go grab a pitcher of water myself to fill our glasses. Ordered Orange Juice that was never served (or billed) and even though a "skillet" stated that it had vegetables, only came with a breakfast steak and eggs. And when asked about it, was told yes this was their skillet. Couldn't complain as we had a plane to catch.
The previous evening we had ordered Vodka tonics. They were unfit. So we asked the server about it, and she said that they were out of tonic, but substituted club soda instead and were out of tonic water.
The rooms and beds were very nice and comfortable and were very pleased with them. I have NEVER written a negative review, but the bar and restaurant were among the worst experiences I have ever had at a hotel. And, the "including breakfast" was certainly not what I had paid for. I would have saved money by not including that and just paying the $10 myself for me and my guests.
November 11, 2013
Rated 5.0 out of 5.0 by JeffPDX Awesome Place !!!
Stayed here the night before a Raiders game ... GREAT facility - huge room with excellent bed, easy/quick check-in, friendly staff, GREAT sports bar with great food, shuttle service to/from the game. Would stay here again in a heartbeat !!!
October 31, 2013
Rated 5.0 out of 5.0 by bicoastalbusiness Great Service and Staff
I stayed at this hotel for a business trip to the area. The staff at the front desk and in the restaurant go above and beyond as a rule. My stay was very pleasant. The area of town where the hotel is located although very conveniently located to the airport did not seem the safest. It is an industrial area and did not offer much in terms of shops and dining options without taking a drive.
October 24, 2013
Rated 5.0 out of 5.0 by bf20 Clean rooms, king size beds, and very helpful staff
The employees in both the hotel and restaurant were excellent.
October 14, 2013
Rated 5.0 out of 5.0 by TTravis Quiet and relaxing
Quiet and relaxing and seemed to be safe parking.
Breakfast was convenient and on time.
October 12, 2013
Rated 4.0 out of 5.0 by ILoveTravel Good property for Holiday Inn
This property is nice and whenever I am in Oakland/San Leandro, I stay in this hotel. Never had noticeable issues.
The only complain I have now is the new parking fee. At least as a Platinum member of IGH I should be reimbursed for it as most other hotels do.
October 11, 2013
Rated 5.0 out of 5.0 by Padmasambhava A Good Stay
The staff was very good at a very busy time. they even shuttled us to a car rental agency to pick up something we forgot, then took us to a restaurant of our choice, left us their phone number and in about 5 minutes the shuttle picked us up. I have not have that type of service from a hotel shuttle. We had a really nice clean spacious king room and it was QUIET!!! I recommend this hotel.
October 4, 2013
Rated 5.0 out of 5.0 by hworth84 My Go-to in Oakland
I will stay here from now on when I'm in Oakland. Have a great hotel bar with a very strong atmosphere - does not seem like a hotel bar at all. Food is good, not great, but the fact that it's convenient and good make it a perfect choice.
Also, was upgraded for Platinum status, which is always appreciated!
September 28, 2013
Rated 5.0 out of 5.0 by jrb13 great stay
We came to town to watch the Minnesota Twins play the Oakland A's at the colliseum. The room was extremely clean and comfortable. The staff was very courteous and helpful. We took the hotel shuttle to the Colliseum BART drop each day. The shuttle was very quick and prompt with their pick up requests. We had each breakfast at Diamonds and ate a dinner there as well. The food was great. Wonderful experiance overall.
September 25, 2013
Rated 5.0 out of 5.0 by ontheroad64 great staff
Enjoyed my stay at the Airport Holiday Inn - Oakland.
The staff was friendly and helpful. The hotel was clean. The food was very good.
September 23, 2013
Rated 5.0 out of 5.0 by Wildcat2 Clean rooms and great service
The rooms are always clean and the beds are comfortable. The food is geat and the front desk service is outstanding!!
September 20, 2013
Rated 5.0 out of 5.0 by Lucky711 Very nice Holiday Inn!
The front desk was very inviting and accommodated all of my requests. The room was very clean. Housekeeping was very polite and prompt. I will stay here again.
September 16, 2013
Rated 5.0 out of 5.0 by Checkmein In and Out with a toddler
We were able to book a two king bed room for the three of us ( never heard of such a thing before). Shuttle service great for getting a family to rental car check in and then to the flight the next day (two separate trips). Restautrant was good and quick. It has a nice pool and fitness room. Great value for the price.
September 4, 2013
Rated 5.0 out of 5.0 by bdbokor Convenient
This is my first stay at this location. It is Location, location, location. It is convenient to the airport and to car rental return. I returned the car the night before leaving and was picked up at the car rental return, which made it very nice for me, not having to go to wait at the airport for pickup. The room was well outfitted and the bathroom lighting thank you very much, was exceptional. The food in the restaurant was fine for a sports bar, and the staff was very competent. I will definitely stay here when in the area.
September 3, 2013
Rated 2.0 out of 5.0 by EWSI Bad Service
No Upgrade for Platinum members! Employees are not friendly. Go around with no answer.
September 1, 2013
Rated 4.0 out of 5.0 by Sham77 Shams Stay
We were surprised with an upgrade and appreciated it immensely. The hotel took us in early and got us settled before noon. The restaurant food was tasty for lunch, dinner and a hearty breakfast. The van was readily available to pick me up after dropping off the rental car and taking us to the Airport in the morning.
August 30, 2013
Rated 4.0 out of 5.0 by frenchfry Clean rooms
The rooms are clean and the hotel staff is friendly. I've stayed here two years every week but must change hotels due to the increased room rates established by the new management. It is no longer an affordable option.
August 29, 2013
Rated 5.0 out of 5.0 by Deysem Execellent airport hotel
I highly recommend this hotel for over night airport stay and/or short stay. They are excellent for IHG rewards including free upgrade of rooms for higher level IHG Rewards guests. The staff, rooms, cleanliness, and hotel are great
August 27, 2013
Rated 5.0 out of 5.0 by Joey2013 Nice property
The only complaint I have, is that there are too many TVs in the common areas
August 26, 2013
Rated 4.0 out of 5.0 by CAS68 Great Stay
I was a bit nervous staying by the airport hearing stories of "bad area" but I felt safe the whole time. The room was clean and comfortable. For being so close to the airport, the rooms were very quiet, no airplane noise. The staff was helpful & let me check in very early which I appreciated after having no sleep the night before & really needing a few hours sleeping before going to work.
There is a sports bar & grill in the lobby that is packed. Lots of local sports games & fans.
There is security that walks the parking lot at night.
The only thing that made me a bit unhappy was one night I got a fairly close parking spot & a parking attendant asked me to park in another area because the spot I parked in was apparently reserved for an event happening in the hotel. He was not rude to me but for me being a guest & paying the amt I was per night, I felt I was the priority over an event that was only going to last several hours. But other than that, no complaints. I would stay here again.
August 25, 2013
Rated 5.0 out of 5.0 by Surfclone Awesome
clean room, comfortable beds, friendly staff
just a nice place to stay
August 25, 2013