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Rated 4.5 out of 5 by 159 reviewers.
Rated 5.0 out of 5.0 by Will be back on my next trip to Oakland Wonderful customer service, friendly staff. Convenient location, and well maintained facilities. July 3, 2014
Rated 4.0 out of 5.0 by Staff Always easy to get a ride to our work place at Rainin. Very friendly people perform the transportation. June 29, 2014
Rated 5.0 out of 5.0 by people In my business I have found that people interaction is what can make or break any experience. Your entire staff has always treated me, and all of my company, fantastically. We all stay at this location just for that reason. BTW, A lady in the Restaurant, her name is Eliana (spelling) makes my experience a real joy. They are all great, but she stands out. Thanks June 27, 2014
Rated 1.0 out of 5.0 by Bad Stay because of noise and slow internet Walls were paper thin and could hear everything from guest next door. Not guest fault, but the walls. Manager stated they had this problem and thought they had sound proofed all the rooms, but must have missed mine. Also could not do my job as the internet speed was to slow to make anything work. This includes me using the computers in the business center that were hard wired. They called AT June 26, 2014
Rated 5.0 out of 5.0 by Beautiful Property and great value We recently committed to be an IHG member and this property confirms our choice was the right one. This is a new property with current features and all the amenities with great value. Very quiet for being located next to the airport. The only improvement is the breakfast room was extremely busy on Sunday morning. The team was short staff and did not get our check correct. We waited so long for food, service and the check so we did not have additional time to go back and get the check corrected. The servers were doing their best and were very friendly and worked hard. The management should have added staff to help. The food was good and the room and hotel were excellent too. June 25, 2014
Rated 5.0 out of 5.0 by great service no comment i would perfer not to comment in this section... June 24, 2014
Rated 5.0 out of 5.0 by Oakland Airport Hotel nice surprise We were in Oakland for a baseball game and were not sure where to stay so we took a chance and are thrilled that we chose this location. Great staff, very clean new rooms. We had a suite and it was perfect to have a small fridge, a livingroom space and large bedroom and bath. They accommodated us for shuttles back and forth to the Coliseum and BART station. Our only challenge was the restaurant was short staffed and we experienced great service and terrible service but understand because they were so busy. Highly recommend. June 20, 2014
Rated 5.0 out of 5.0 by Everything was perfect!........Almost. Everything with our room as well as staff was perfect. However, we had to pay for what we thought was a complimentary "Continental Breakfast". It was set up like any other free Continental Breakfast i've experienced so we got our food and sat down. Not only until we saw others being handed a check and a small plaque on the wall "Independently owed and operated" did we know it wasn't part of our room cost. There should be menus on the table showing cost of breakfast and better signage stating cost for breakfast. June 20, 2014
Rated 5.0 out of 5.0 by Amazing staff I have stayed here a couple of times and I have always found it a home away from home. All the staff are so friendly and welcoming and will go out of their way to help you out. Highly recommend it for everyone June 19, 2014
Rated 5.0 out of 5.0 by Awesome Stay! This hotel is one of the best I have stayed at. Brand new, super clean, and every staff member I spoke with during my 3 night stay were top notch service providers. I couldn't ask for any better! I highly recommend this hotel to anyone visiting Oakland. June 18, 2014
Rated 5.0 out of 5.0 by Reliable shuttle transportation The Holiday Inn Hotel and Suites by the Oakland Airport was very safe and clean. We were impressed with the free shuttle transportation service that we used on a daily basis to get to the BART station. Overall had a great stay at the facility. June 13, 2014
Rated 4.0 out of 5.0 by Clean hotel and spacious rooms Our room was big and spacious and very clean. A very nice hotel in general, but wished it offered a breakfast in the morning. June 12, 2014
Rated 3.0 out of 5.0 by Comfortable room very convenient We recently spent one night at the hotel to be close to the airport for an early morning flight. The room was quite comfortable. The staff was extremely courteous and helpful. A good choice for convenience. June 9, 2014
Rated 5.0 out of 5.0 by Great Service I really enjoyed my stay and have been a frequent user of the hotel for last year. Great service and comfortable rooms. June 9, 2014
Rated 1.0 out of 5.0 by Very Disapointed!!! I am a IHG Platinum member. I stay at alot of Holiday Inn all over the Western coast at least 10 days a month. very noisey room, real thin walls. I could everything on TV or conversations. kept me up all night just from people talking. They charge $8.00 for parking??? But I am staying here. I guess the cost of the room did not cover the cost of the gate. no breakfast they said my RATE did not include that. 1st time that has happened. I have never felt like I did not matter.... Then I stayed here. Very Disapointed!!! June 9, 2014
Rated 5.0 out of 5.0 by Shuttle to Bruno Mars Don't fight the traffic if going to the Oracle, or going to an Oakland baseball game. FREE SHUTTLE to your event! We're so happy we decided NOT to purchase the expensive parking pass when purchasing our concert tickets. June 4, 2014
Rated 5.0 out of 5.0 by Excellent Stay I would most definetly stay again - our reservation was for a 3 person room - however the 3rd person was not able to make the trip and when we got to hotel we asked if there was anyway we could change the room to 1-king there was no reason for us to use a room that we did not need - the young gentleman - Nathan - was more than generous when he upgraded up to a 1 bed suite which was awesome - nothing we expected -- go Nathan -- the bed extremely comfortable - the whole stay was very relaxing -- the bar/restaruant was nice - we only had a few beers (didn't try the food) however Hillary the bar tender / waitress was awesome as well ..she was very friendly - being on vacation and from TEXAS we needed some insight on great food places and other attractions -Hillary again was very helpfull -- going out this was again in a year so will most likely stay again -- June 3, 2014
Rated 5.0 out of 5.0 by Friendly Staff The staff at this Holiday Inn are very friendly and accommodating. They really make you feel welcome! June 2, 2014
Rated 5.0 out of 5.0 by Great service and comfortable beds When we are in the area, we will undoubtedly return to this hotel. We appreciated that the 2 beds in our room were King size beds and spacious rooms. Having a mircrowave and refrigerator in our room was a plus. May 31, 2014
Rated 5.0 out of 5.0 by Another Great Stay Here Almost perfect in every way. We were a little surprised to have to pay for parking, although it is quite reasonable. Breakfast service was a little slow, as it has been in the past also. Dinner May 31, 2014
Rated 5.0 out of 5.0 by LocaTion and QualiTy My stay was one of the best stays I have ever experienced in a hotel. There were 2 of us in the room so having 2 king beds in our sleeping room was a bonus. From the shuttle driver, to the front desk check-in staff, Tony, (sales coordinator), banquet and restaurant staff, they were all very professional and accommodating would highly recommend his hotel To everyone! May 22, 2014
Rated 5.0 out of 5.0 by Our visit with in April Loved your hotel - the people, the food, the cleanliness, the parking on site which required a fee but we loved the comfort of knowing that things would be protected. Overall excellent. We'll be back. Bill and Laurie April 29, 2014
Rated 5.0 out of 5.0 by Room, Bed, Amenities Bed was great. Room was quiet. Front desk service was superb. Airport transportation was reliable, safe and on time. April 6, 2014
Rated 5.0 out of 5.0 by comfort room very nice room and comfort king bed. breakfast will charge another 12 dollars. March 31, 2014
Rated 1.0 out of 5.0 by Gone Down Hill Bad experience. Staff was not accommodating. A/C unit in room was not working and staff sent an unskilled employee to fix. Employee turned fan from auto to on and indicated that it was fixed. Worked for about ten minutes. Never resolved. When asked to speak to Manager the next morning, was told he was not in. Requested that he call us upon arrival at hotel in roughly 30 minutes. Never made contact with us. Prior to departure, asked again to speak with Manager and was told that he was in a meeting. Never able to speak with Manager. Stayed at this same location approximately six months ago and enjoyed the stay. Has gone down hill over the past six months. NOT RECOMMENDED March 20, 2014
Rated 5.0 out of 5.0 by Always great except for one night I have stayed at this hotel quite a few times. It usually clean and a great experience. However, on my stay march 9, 2014, my room wasn't as clean as usual. The floor hadn't been vaccumed and the bathroom had clearly been done very quickly and had streaks everywhere. Not up to par for this hotel. I have stayed since and it was back to being great. March 16, 2014
Rated 5.0 out of 5.0 by Outstanding front desk staff I have to say the front desk staff goes beyond the call of duty. They are truly nice and most friendly people I have ever found in a service industry. I'm sure this is due to an outstanding front desk management staff. I wish that other companies could follow your style. March 8, 2014
Rated 5.0 out of 5.0 by Great Experience I loved, loved this hotel. It was beautiful, bed very comfortable. Will definitely be my hotel of choice when visiting the Bay Area. February 28, 2014
Rated 5.0 out of 5.0 by Comfortable beds, great sleep! I was disappointed with nothing. I wish the room was a little less cost but it's still reasonable. The staff was nice and accommodating and the hotel was very clean and safe. Thank you. February 26, 2014
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