Rated 4.2 out of 5 by 102
Rated 2.0 out of 5.0 by HCMG Needs improvement
We spent 4 nights at this hotel. The first room was not clean so we were moved to another room.
Only one elevator was working during the entire stay, which sometimes meant a long wait.
The doors to other rooms were extremely loud when closed. As a result, we were woken numerous times due to slamming of the doors.
The last night we had to call twice to complain of a loud party across the hall in the middle of the night. Although the staff came to deal with it, it did carry on.
Our key card stopped working on 2 occasions, needing someone to open our room with a key. We waited outside of the room with our food getting cold for 20 minutes.
With all of these minor irritants, all we kept hearing was "I'm sorry", but nothing more was done about it.
August 27, 2014
Rated 5.0 out of 5.0 Courteous and Friendly Staff
The staff here were terrific. Willing and able to answer all my questions and needs. I'm on a very restrictive diet due to a chronic GI issue. The restaurant staff bent over backwards to make sure the meal they prepared was done exactly as I needed.
August 26, 2014
Rated 4.0 out of 5.0 by Lacrosse Dad Best Breakfast Ever!
We recently stayed at this hotel for the Provincial Lacrosse Championship held in Oakville. We had a group rate and it was okay. I don't normally write reviews but I had to.
The buffet breakfast that was included in our package was the best hotel breakfast I've ever had. Real eggs, sausage and bacon. An assortment of cereal and yogurt. If breakfast is a must for you when selecting a hotel, this is the place.
August 21, 2014
Rated 2.0 out of 5.0 by Roger87 Good location in Oakville - but that's where the good news ends!
The hotel overall is in a good location if you want to get around the GTA area. The lobby and the parking lot is good - and the staff is better than average in their customer orientation and service attitude.
However, this is more than offset by the poor and unreliable wifi coverage; the beds are of poor quality, the overall room furnishings and bathroom are dated and need a refresh.
Overall, for the price we paid, there are other hotels in the area that offer better value.
August 16, 2014
Rated 4.0 out of 5.0 by Ale81 Excellent front desk staff
We often visit this area and stay at this hotel. Great location, comfortable rooms and recently hired staff above expectations.
August 15, 2014
Rated 5.0 out of 5.0 by Marylene Nice and big room
We stayed there with our 2 dogs for a near by dog show and we had a big corner room, lots of space for the doggies. Love the look and feel of this very modern hotel "boutique style" The staff were very nice. The onsite restaurant was ok, very nice service but very noisy because of the way it's built with a fake ceeling which is open and lett all the noise from children playing in the pool come in. I'd say skip the restaurant on site and go in town at Julia Ristorante (5 min. from the hotel) sooooo good and they have a patio ;)
August 14, 2014
Rated 5.0 out of 5.0 by Kerri0102 Great Hotel!
It was a great night overall can't complain about anything except that the tv stations did not work in the morning.
August 14, 2014
Rated 3.0 out of 5.0 by notmedh not interested in doing this
not too impressed. Quality of hotel is getting worse
August 12, 2014