Rated 4.0 out of 5 by 96
Rated 5.0 out of 5.0 by Little Mac Great Guest Service
Front desk staff was excellent. We really enjoyed our stay at the Crowne Plaza. The hotel is a gem in downtown Hamilton.
August 4, 2014
Rated 5.0 out of 5.0 by tjc5kan very nice room
comfortable room with plenty of elbow room. annoyed by lots of LED lights on every device in the room, i had to put a sock over each one. but the whole stay was very nice. staff was excellent and had good suggestions for getting around town and visiting points of interest.
July 31, 2014
Rated 5.0 out of 5.0 by Jay2626 comfortable stay
Overall a great experience!!!I would make it a point to stay in this hotel as its comfortable and the proximity to all the restuarants and other amenities.
July 29, 2014
Rated 4.0 out of 5.0 by Phaedrus Great place to stay for a Con
Came down for ConBravo! and was quite impressed. Overall the room was clean, tidy, and comfortable. The extra table under the desk was great for leaving convention merch on, and the closet was spacious with plenty of room for my clothes.
Only thing that would have been nice was a safe, other then that, I enjoyed my stay quite a bit. The desk staff were very friendly and the location is perfect for anyone looking to stay for an event at the convention centre. Parking is also a very nice bonus and very accessible
July 26, 2014
Rated 4.0 out of 5.0 by Bird88 Great Food Great bed needs better pipes
creaky pipes during the day and weird showers but if you can put up with that its really comfortable.
July 23, 2014
Rated 3.0 out of 5.0 by Docdrv Acceptable with limitations
The hotel's greatest asset is a pleasant staff who seem to genuinely want to be of help. The room was ordinary, clean, somewhat small, with a cramped bathroom (shower no tub). The continental breakfast in the club lounge was a small selection of stale pastry, two thermoses of coffee, a limited selection of fresh fruit, and yogurt. The pool area was ok, but the whirlpool was out. The hotel restaurant has a very limited menu which does not change from day to day and is of only fair quality. The biggest drawback is the location itself. We were there for a convention and the convention center is a short 4 block walk away. However the downtown area itself is very seedy and run down with abundant panhandlers. While we did not feel unsafe there was little to otherwise recommend the area. Finding a decent restaurant meant driving out of the downtown area. If I was coming back for a convention I would rather stay at the hotel directly across from the
convention center, otherwise I would pick a hotel out of the downtown area.
July 23, 2014
Rated 3.0 out of 5.0 by j3ssica Overall "Meh"
I booked this room with 3 other friends due to the Conbravo deal, which came out to pretty cheap considering we were 4 in the room. The room itself was decently sized, and the hotel staff were always courteous and helpful. I commend their system regarding keycard access to different floors in the hotel (probably due to the sketchiness of the area). However, we did experience some issues during our 2-night stay.
-The AC did not work properly and would blast us with freezing air , and we could not turn it off.
-The bathroom door would not shut or lock (could easily be pushed open)
- The fan in the bathroom did not work at all (veeeery inconvenient when you're 4 sharing one bathroom)
-Noisy hallways and I could hear everything the person in the next room was saying
-Fitness Center consists of old equipment (prayers were said before the use of each machine)
Besides all that, it was an average stay, we didn't spend much time in the rooms or on the hotel grounds itself but if you aren't a picky person and are just looking for a room to sleep in, I do recommend it. It isn't anything extravagant, but you get what you pay for. However, I am not so sure I would have stayed here if I didn't get a Conbravo deal.
July 23, 2014
Rated 4.0 out of 5.0 by SmokeyM All round excellent value.
The hotel provided excellent service during our stay in Hamilton. It was close to the Hamilton Convention Centre which meant less driving...one way streets. Ongoing redevelopment of the downtown core will enhance the hotel's location. Definitely recommend.
July 23, 2014
Rated 4.0 out of 5.0 by merlin383 Good downtown location
All in all a good experience. No hassles or difficulties. I would definitely stay here again.
July 20, 2014
Rated 5.0 out of 5.0 by Mayor 1 Great Rate - Great Stay
We arrived in the rain and the restaurant in the facility was closed and the desk clerk recommended a German restaurant in the vicinity of the hotel and it was a treat....we would do this hotel again in two years when we again have an opportunity to visit the winery's between Hamilton and Niagara Falls.
July 16, 2014
Rated 3.0 out of 5.0 by Shaken from my bed Great service
Jack hammering made the stay unacceptable but staff did their best to deal with this situation and took the steps that were within their control
July 15, 2014
Rated 5.0 out of 5.0 by HelB Our second stay at the Crowne Plaza
This was our second stay at the hotel and a few things seemed to have been improved. The repairs in the garage were done and we could park there rather than the nearby outside lot. The front staff were more courteous and knowledgeable. The bath amenities such as the shampoo/soap/ and aromatherapy spray had been changed to the better. We had a wonderful stay in Hamilton and it is greatly in part with our hotel.
July 10, 2014
Rated 5.0 out of 5.0 by BWT352 Great Stay
We were attending a concert in Niagara Falls and knew that the Crowne Plaza was in Hamilton was only 40 minutes away. We also knew that the Crowne was clean, affordable and safe and they didn't let us down. We enjoyed everything about this hotel. We stay there every time we're in the area and will continue to do so.
July 2, 2014
Rated 5.0 out of 5.0 地点方便，服务周到
啥啥都不错，地点价格，我用的points break住三宿，超值！就是免费早餐差了点 no complain
July 1, 2014
Rated 5.0 out of 5.0 Awesome hotel
Everything was good, room, location, service etc. The only thing not that good is the breakfast.
July 1, 2014
Rated 5.0 out of 5.0 by Knight Traveller Wedding Crashers
Driving five hours to get to our cousins, sons wedding. This was a a great place to crash and relax, before and after the wedding. I will be back.
June 19, 2014
Rated 2.0 out of 5.0 by TOTraveller Did the trick
Was in town for an event and needed a place to sleep. the beds were hard and the bedding was disappointing with no duvets and only thin blankets. Curtains did not close properly to black out light and when they were partially closed, they blocked the air conditioning unit. Bathroom was tiny and the shower curtain rail being curved made the shower curtain stick halfway into the bathroom. After making a reservation for a room with two beds, the reservation was changed to one king bed, however was easily fixed with a phone call. Room was clean but amenities were not worth the price.
June 16, 2014
Rated 5.0 out of 5.0 by Buster564 Comfortable bed and pillows
Excellent location, rooms were up do date in decor, would suggest having brighter lights in bathroom and improving the Continental breakfast
June 16, 2014
Rated 5.0 out of 5.0 by Tamm1962 Excellent Hotel!!!!
Excellent staff, friendly service, awesome club lounge area, clean and location excellent.
June 9, 2014
Rated 5.0 out of 5.0 by heinmueck Very cozy hotel in the centre of Hamilton
Spent just one night on a leisure trip. Bed was excellent and the room very clean. Very friendly personnel
June 4, 2014
Rated 3.0 out of 5.0 by Craig37 Check if renovations are completed before booking
Every afternoon from 4- 10 pm. there is jack-hammering that shakes the whole building and is extremely noisy. Be sure to check if renovations have been completed before booking.
June 2, 2014
Rated 1.0 out of 5.0 by 2014MW A Disappointing Stay/Won’t Return
Stayed at the Hamilton Crowne Plaza for a local business trip expecting the amenities and services to be similar to other Crowne Plaza properties, but I was wrong. I would have expected the facility to have an operating restaurant and lounge, but neither was open. Yes it was a holiday, but still on a Monday evening I would expect the property to offer the service that they advertise. Not quite sure why they would expect a business traveler to stay her with only minimal amenities. My advice is to look elsewhere.
May 20, 2014
Rated 5.0 out of 5.0 by JustinS87 What a refreshing experience
I was surprised how clean this hotel was. And the staff are so friendly. Everywhere I turned I was greeted with a smile. The location is pro; in the heart of downtown Hamilton. The front desk was able to recommend a variety of different restaurants in the area. I much appreciated this as I was out of town.
May 4, 2014
Rated 1.0 out of 5.0 by Funyo Not a good night
I stayed here twice thinking it was a fluke. Both stays were terrible. They are goinging through renovations and they were drilling until 8:00PM but I was told they work until 6:00PM. The restaurant was closed and was not informed of this at booking. One night I did not have hot water and breakfast is served late and does not accomodate the business traveler who leaves earlier.
Crowne Plaza was once a great hotel.....not anymore. I did not sleep very well and did not get any work done because the internet was very slow.
April 29, 2014
Rated 4.0 out of 5.0 by Eeyorestail Fabulous and Friendly Staff
This is the second time I stayed here the staff all are so friendly and go above and beyond to make each guest feel at home away from home. I highly recommend this hotel to everyone.
April 3, 2014
Rated 2.0 out of 5.0 by Kiwieyes Would have driven back to Toronto
My family and I stayed at the Crown Plaza hotel in Hamilton this past weekend (March 28-29) as party of a wedding party. The only positive thing about this hotel would be the pool and the front staff. The rooms are average sized, not sure how clean it is when used complementary toiletry was left in the bathroom and garbage we not cleaned. Once I called down, they were very quick to bring new toiletry up and brought extra towels as well. Beds were very hard and we were able to hear people talking in the halls as they passed by. Also, parking level 1 the door from the garage is broken so no key access was needed to get into the hotel. You were required a key to get to any of the guest rooms in the hotel though. Still did not feel too safe at that point.
On our second day, our room was not cleaned - beds left unmade and towels not replaced. We got back to our room in the evening, but our daughter was asleep so we had to call down to the front desk to ask them to send up clean towels for the morning.
The hotel is under renovations, so the hotel restaurant is closed. They did offer a limited room service menu. Food was hot and came fast.
Overall, I was disappointed with the quality of this crownplaza hotel. I will not be going back to this hotel in the future. I would rather drive home.
April 2, 2014
Rated 5.0 out of 5.0 by Sudburytravlrr44 Great location and full of smiles
My family and I stayed at crowne plaza while checking out McMaster university with our daughter. I have never seen so many smiles. The staff here are friendly and courteous. My wife and I were very pleased to find an array of different cuisines within a short walk of the hotel. I would recommend this hotel and it's staff to anyone!
March 11, 2014
Rated 1.0 out of 5.0 by Ian_A Need to communicate and deliver on client needs
I have never written a review before. I was disappointed with my stay. My daughter and I were in town for the Blessed Sacrament tournament, a convenient stay over as we could have driven back to the west end of Toronto. I did arrange for a number of rooms for the other members of the team to stay over if they so desired. The room was nice, clean and bright. However, when I spoke to the manager to pre-book the rooms, I was not told that the restaurant was closed (under repair from a January pipe burst).
At check in I was told the restaurant was closed but room service was available. I called down at 9:50pm to put in an order for 7AM breakfast. Room service was closed and gone home for the night I was told. So I asked the Front Desk to place the order. Sorry no can do, as she didn’t have access to their system. Frustrated I moved on. This is the hospitality industry?? Can the Front Desk not write down my order with pen and paper?? Am I supposed to tell them how to do their job?
I get up the next morning and there is no hot water. I called the Front Desk and they said that I need to let it run for a couple of minutes. I tell them that it has been 3 minutes already and still nothing, I take my shower anyway and there was still no hot water at the end of my shower. I mistakenly left my charger in the room after checking out, and when I called to see if it had been found, I was put through to housekeeping who did not answer the phone, so VM, so I press 0 to get back to the Front Desk and they tell me to leave them a message - hardly quality service here. I reminded them that I had already checked out and was heading back to a different city now. They find someone from housekeeping and leave the charger at the front desk.
I am supposed to go back to Hamilton in 3 weeks with my older daughter to play in the same tournament (different age group). I will either drive back or stay somewhere else. I did register my concerns and at check-out they did reduce my bill by 25%.
February 26, 2014
Rated 2.0 out of 5.0 by SW6LONDON Good room but restaurant closed
Very disappointed to find the restaurant closed and only open for room service meals. Paid upfront for breakfast at time of booking and expected a restaurant to sit in.
February 14, 2014
Rated 5.0 out of 5.0 by Tigger37 Great Stay
My room was clean and very quiet. Enjoyed my stay.
February 3, 2014