Rated 3.7 out of 5 by 46
Rated 2.0 out of 5.0 by Nutsy Dated propery, but the wait staff made the stay worth it.
I stayed here for a second time on a business trip, the proprerty is very dated, Richard in the bar is an amazing member of your team, and should be given a raise. I may or may not stay here again, but if I do it's to chat with him.
Why no 24hr coffee service in the lobby?
March 24, 2013
Rated 5.0 out of 5.0 by JPWard Amazing customer service
I recently visited Toronto for a medical appointment and eventual surgery and we chose to stay at this particular Holiday Inn due to its proximity to the Trillium Health Centre.
The staff at this hotel was superb. From the very beginning they made us feel welcome. When we needed to add extra rooms and lengthen our stay at the hotel because of my surgery, they made every arrangement necessary to make our stay more comfortable. The staff even offered to provide us with a fridge/microwave and extra pillows for the room and were willing to make arrangements for the restaurant to send up food to the room following the surgery.
Never in all my years staying in hotels have I ever received such wonderful customer service from the front desk staff.
Thank you so much for making my own difficult experience that much easier and more comfortable.
March 14, 2013
Rated 4.0 out of 5.0 by Kim1927 Execptional staff
The hotel staff was exceptional. So pleasant, always smiling and eager to please. The hotel itself is nice, clean, but the rooms are in need of an update.
January 30, 2013
Rated 4.0 out of 5.0 by JR719 12-19-12 thru 12-21-12 Stay on Business
Overall it was a great experience staying at this hotel on business. The only isue I had was with the speed and availability of the elevators, they were consatntly broken down and had to wait excessive amoints of time to wait on them. I even used the stairs twice because the wait was too long and I was on the 6th floor.
Breakfast should start at 6:00am. 6:20 does not give me time to relax before I have to leave for business appointments when I am on the road.
Thanks for the kindness, but some minor improvements will make this one of my favorites in the areas...
January 3, 2013
Rated 1.0 out of 5.0 by traveller45 Hotel needs to be updated
This was the most disappointing Holiday Inn I have been in. It is run down and tired looking inside. I booked a jacuzzi suite and would not even dream of sitting in that tub after I saw it. The jets were yellow from age, the wall paper was peeling off the walls and the grout was peeling away from the tub.
The elevators are scary....apparently you have to giggle the door most of the time if you want it to close.
This place is definitely in need of some TLC. I would not recommend it, and would actually tell people I know not to stay there.
January 2, 2013
Rated 5.0 out of 5.0 by Mike1024 Bar and Restaurant on site
Really like that there is a bar and restaurant on site. Everything was great except when switching the water from faucet to shower head most of the water kept coming out of the faucet. I will stay here again.
December 3, 2012
Rated 4.0 out of 5.0 by cricketshiraz Staff go above and beyond and make the stay worthwhile, but...
This is a great hotel to stay in due entirely to the staff. Particularly Richard and the gals serviing coffee in the morning.
Much as I love the hotel, the rooms (while overall pretty decent) are in dire need of new carpets. There are ripples in many rooms.
Also the grout in the tubs need a good scrubbing to remove the build up of soap,etc. Some need to be completely regrouted. I've noticed this in every room I've stayed in while at this location so it's not a one off.
November 21, 2012
Rated 5.0 out of 5.0 by Gumshoe Well situated and comfortable
Despite its proximity to the Highway, it was a very quiet stay.
November 2, 2012