Rated 4.1 out of 5 by 103
Rated 5.0 out of 5.0 by Tanners2 Excellent staff and Grand appearance
From the time we walked in till the time we left, truly a professional and very comfortable hotel
April 2, 2014
Rated 3.0 out of 5.0 by Br79 Nice hotel but service was ok
This is my first time at this property and most likely will be my last.
I chose this particular HI since it has the best value. The hotel looks very nice and new. Lobby has a nice decor, the room was modern and nice decor. The staff was very nice and friendly.
The hotel did recognized my Platinum Elite status, and I took the 500 points offer, however sadly there was no upgrade since there was nothing available.
I asked about if there's another way to upgrade, but I was told that I have to pay $10 to get an upgrade. I booked a King Bed + Couch, and supposedly next upgrade is 2 Queen Bed Suite, would a 1 level upgrade, if I wanted the King Suite it would be a 2 level upgrade, so the hotel didn't give it to me. This is a terrible way to upgrade since I didn't need 2 Queen beds. I get a better upgrade in InterContinental properties.
I am fully aware of the T&C of the Platinum Elite membership. At the end its up to the discretion of the hotel to give upgrades. This is the first Holiday Inn where I didn't get an upgrade and the hotel was not fully booked.
The way I call excellent service is when the hotel is willing to go above and beyond, what they are "required" to do. This hotel didn't provide that service, especially for Elite members.
The bathroom, looked nice and was clean but the wallpaper installer did a very sloppy job.
Breakfast was good but didn't have much selection. The lady there was very nice and provided good service.
For decor/looks this is one of the better HI that I have been in.
My next stay next month will be at another Holiday Inn location, perhaps it "might" be better.
March 29, 2014
Rated 3.0 out of 5.0 by Dewar Poor management decisions
Be advised – do not expect the normal customer service amenities that once made this a destination hotel. There has been an obvious management change (don’t the new ones always come in and slash budgets…seems this has happened here). Gone is the “free cocktail upon check-in”, gone is the free bottle of water, gone is the Platinum “gift” – you must now choose between the 500 points and a snack – why? All of this has been done to serve the hotel NOT the guests. I have had better welcomes at the “down-scale” Express inns. If it wasn’t for the banquet staff (Judy especially) we would not be using this as a venue
March 16, 2014
Rated 4.0 out of 5.0 by Colin242 Good Overall Expierence
I stayed at this location for 28 days straight, the room was good and the restaurant had good food. Location was ideal for working in the meadowvale area.
Two issues did occur while my stay the room leaked on my third night and the floor was wet in the room, the staff was very quick to move me to a new room.
The second issue was that on my last night the cleaning staff ignored my do not disturb sign and went into my room and cleaned it out when I returned the bedding was gone and I had to wait about 30mins for maintenance to bring me sheets and blankets so I could go to bed.
I would recommend to anyone working in the area or on a business trip. However for entertainment there isn't much in the area except for restraunts.
March 7, 2014
Rated 3.0 out of 5.0 by igalam Better staff training needed
It was my third stay in 2 years in this hotel that I choose for the good deal, but every time I am surprised by the lack of professionalism from the reception desk staff at the time of the check in. A half-spoken welcome, no recognition of the IHG status level, a quick thank you without a smile.
I find it pretty annoying knowing that I am a loyal IHG customer but I feel like neglected by this company when I get such poor service, despite all the advertisement done by IHG to value their customers with the IHG Reward Program.
I am not sure I will be back a fourth time.This is too bad to have such experience not once but 3 times, especially when the hotel overall is nice with comfy rooms.
March 7, 2014
Rated 4.0 out of 5.0 by badandy2 Always Good
We're a couple from London area that stay at Meadowvale Holiday Inn Suites several times a year. We always find the suites nicely laid out and reasonably priced.
February 26, 2014
Rated 3.0 out of 5.0 by Wbnm256 Will not return
Service was average.
Breakfast was poor. Probably the worst breakfast selection I have experienced at HI.
February 22, 2014
Rated 4.0 out of 5.0 by dem_crumblies Good clean room for great price.
The room was exactly as pictured on the website with a clean bathroom. Basic cable was available which was great, I could watch the olympics. Parking was free with quick check-in. This was a Saturday. Will definitely stay here again.
February 12, 2014
Rated 4.0 out of 5.0 by kdoughollywood10 rooms and staff
staff very friendly especially the gal at desk on Jan 2nd and lady in eating area.
The room was pleasant and clean. Great mattress too.
We were not there long but it was Jan 1st-Jan 2nd am
Great value for our money.
January 5, 2014
Rated 5.0 out of 5.0 by MsTee Enjoyable experience
Was pleasantly surprised how nice & clean the room was.
Overall great experience, will certainly recommend to friends /family.
Front desk clerk was friendly, restaurant staff was great
Note: would suggest you place a note advising guests to plug in the fridge on their arrival. Did not do so and was only advised when we thought the fridge was not working.
January 4, 2014
Rated 3.0 out of 5.0 by KrbK Good and bad
Beautiful lobby and the room was spacious. Extra sink and TV were nice additions. The carpet in halls is worn. The hot tub was really cloudy with floating scum in the water which was disappointing and a turn off. Breakfast was hectic with only one server and it is run as a partial buffet. Server is needed to get coffee, tea, utensils, ketchup, jam, etc.
January 1, 2014
Rated 5.0 out of 5.0 by Smiley, 60 Clean, Great Service
Very nice hotel, surprisingly delicious dinner and breakfast in the hotel restaurant! Pleasant waitress.
January 1, 2014
Rated 4.0 out of 5.0 by gam1867 nice hotel
I was pleased with the hotel. The room was very nice and comfortable. Breakfast in the morning was good. The buffet was good in the morning. We showed up just after a large group so we had to wit for fresh food but that is just timing and not preventable.
My only issue was the hot tub wasn't hot. I talked to the front desk and she said they turned it up but in the morning it was still cold. I was really looking forward to a good hot tub and swim so that was disappointing.
Otherwise it was great.
December 31, 2013
Rated 5.0 out of 5.0 by Shameel Hi
Every thing is perfect :) always preferred to stay in this hotel :)
December 29, 2013
Rated 5.0 out of 5.0 by Koh1126 Great Place To Stay
Had a great experience during our stay at this hotel.
The entry is warm and inviting. The decor is up to date and very colourful.
The room was very clean and the staff are welcoming and very polite.
The food was delicious and their breakfast is fantastic.
I would definitely recommend this place for your visit and would not hesitate to stay here again.
December 2, 2013
Rated 5.0 out of 5.0 by R0obyn46 AWESOME
Very clean.wonderful food and wonderful staff.I will be back to your beautiful hotel
November 28, 2013
Rated 4.0 out of 5.0 by igalam Good stay
It was the second time I was staying in this hotel and this experience was not as good as my first stay (late July 2012).
At the reception, the service was just okay and I was given a noisy room (room 815) close to the ice machine and the heating system). I came back to the reception to get another room and I was given the room 805, much quieter.
If the mattress could have been more firm, the sleep would have been really good.
The overnight stay was good overall .
November 26, 2013
Rated 1.0 out of 5.0 by gravity unprofessional staff
asked for a different room due to noise. they wrote my room # and told me they'll get back to me and never did.
at check-out point was told that i need to pay for a phone call made from my room - i never used the phone, so probably cleaning lady used it while i was away from the room.
hot tub water was cold, so should really be called "cold tub"
BAD HOTEL TO STAY AT....
November 9, 2013
Rated 3.0 out of 5.0 by Macforce Highway noise
Not sure why they gave me a room on the highway side of the building when there were plenty of empty rooms on the other side of the hotel.
Plus. More and more of us travellers are women..... Get real hair dryers! Not those dinky things on the wall
In other properties they at least gave me a bottle of water in recognition of being a member. Here nothing at all
October 31, 2013
Rated 4.0 out of 5.0 by Familyof53nights Nice stay
We stayed for 3 nights and it was great. We took the breakfast package and our 3 kids ate free. We will stay again
October 23, 2013
Rated 5.0 out of 5.0 by Jams97 Great stay
I had a wonderful time during my stay at the hotel. Management, cleaning staff and restaurant staff were very attentive to my needs and wants. The rooms were always neat and tidy. I had peaceful nights even with the 401 right next door. Easy access to the highway as well as shopping centers.
October 17, 2013
Rated 5.0 out of 5.0 by Trevor100 Nice Rooms, Clean and Great Service
Greeted kindly by the staff. Quick check-in and clean rooms. Very comfortable beds and quiet. Would recommend this hotel completely. Thanks HIE!
October 17, 2013
Rated 5.0 out of 5.0 by Ginonw Great customer service
I have stayed at your hotel many times since it opened. The new decor is wonderful. However the new ergonomic chairs in the meeting rooms are extremely uncomfortable. Many of my co workers agree as we often have meetings there with Diversicare. Your old chairs were better as the lower back was supported. Everything else from the service to the food and the room are great.
October 4, 2013
Rated 5.0 out of 5.0 by cvansant pleasant stay, not far from toronto
stayed overnight and went to Blue Jays game next day. about 20 min or so from Rogers Centre. nothing to complain about during our stay. everything was excellent. room was clean, room was nice, staff was very friendly, it was an overall very good experience.
October 1, 2013
Rated 4.0 out of 5.0 by Autumn213 Wonderful Hotel
I had a wonderfully relaxing weekend.
The staff were most accomodating... nothing was too much trouble.
They were polite and aimed to please.
The rooms were very clean and neat.
The bed was very comfortable. I enjoyed the many pillows.
The food was delicious and reasonably priced... and well presented.
I was made to feel very special by the staff.
Would recommend this hotel to my friends.
September 26, 2013
Rated 5.0 out of 5.0 by Sal123 Amazing Hotel
I stayed at the hotel for the weekend of Sept 21-22, 2013. I went there with 31 other ladies for the weekend. We were treated like Royalty the whole weekend. We found the facilities beautiful and clean. Each One of the staff made us feel welcome and comfortable.
We would certainly go back there again and would promote this hotel and staff to anyone.
September 23, 2013
Rated 5.0 out of 5.0 by Aparo Exceptional Service and Reception
I was blown away by the exceptional service experience I had at this facility right from the reception and recognition as a loyalty member to the comfort and cleanliness of the room. I will stay here again and again and I recommend this facility.
September 23, 2013
Rated 4.0 out of 5.0 by WAZUP Great Value for the $$$sss
Everything was great and worked out really well. They have improved a lot on this property. One thing which is a bit tight are the hallways on every floor. It gives you a feeling that you are in a cruise ship but the rooms itself are pretty sweet and specious.
September 6, 2013
Rated 3.0 out of 5.0 by Camila03 Just not impressed
We stayed 2 nights there. They updated us to a king suite. It was nice of the front desk. The hotel is a good hotel but it is not managed well. The rooms doesn't seems to be that old but the carpet is old and looks dirty. Linens and sheets are clean. I just made myself wearing slippers to walk around the room and when taking my shower.
The air-con was not working when we arrived and has to call the front desk to send in the maintenance guy. He told us in order to get air-con, we have to keep it at 68. The room was too cold at 68 for that time. We just wanted to have some air circulating in the room and not really care about air-con. The bed was too soft that we sunk ourselves in it and got a back pain for 2 days. The pool area seems dirty comparing to other Holiday Inn that I stayed at. How they can manage to keep a pool area dirty? We parked at the back and come thru the back entrance. There's always a few guys hanging in there and I smell marijuana (seems like there are the kitchen crew but I'm not sure).
The place is not terribly dirty but it is definitely not clean. I was not impressed and will not stay in this hotel again if I have other options. We also stayed at the Oakville-Bronte Holiday Inn on the next 2 days and I really enjoyed it. The quality is heaven and earth in every single aspect.
September 5, 2013
Rated 5.0 out of 5.0 by Caloun Can't Wait To Return!
I stayed with my gf the weekend of Aug/24/25 for a one night birthday getaway, and we were thoroughly impressed with the hotel(It is very warm and inviting!) We stayed in room 703 (King Suite); We got a great deal and felt very comfortable as soon as we entered the lobby.
The only negative is that there was hair in the tub and toilet but I just cleaned it myself before my gf saw it because she is a clean freak but other than that small negative everything is was perfect!
The suite itself was very clean and I love the colours used in all the rooms! The bathroom was beautiful; toilet bathtub/shower and a double sink!
A nice touch were the cute notes that housekeeping placed on top of the bed! :)
1 tv in king bedroom and another in living area; the room did have a small refrigerator for your alcohol...uhm uhm I meant pop! lol and also included a microwave.
You will need a car as it is a few minutes drive for restaurants in the area but at least your parking was included; it is such a cash grab when hotels charge for parking (after all, you are staying with them for the night, so this was a bonus!)
btw, the lobby looks nothing like the pics you see on the hotel website or tripadvisor but the theme fits the same and looks great!
We look forward to staying again!
August 28, 2013