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Rated 4.5 out of 5 by 480 reviewers.
Rated 5.0 out of 5.0 by Great ocean views We've stayed at this Holiday Inn several times and enjoy the clean rooms, great views and perfect location on the boardwalk. Wish all rooms including balconies were smoke free. September 27, 2014
Rated 5.0 out of 5.0 by Perfect stay Couldn't have ask for anything more! Everything was perfect from the moment we arrived to the time we checked out. September 27, 2014
Rated 2.0 out of 5.0 by poor customer service Had specific request for the suite that I booked that was emailed to this hotel by Case Manager, Guest Relations, IHG. However when I arrived my requests were totally ignored and I was given a suite that was specifically opposite of my request. Was told by management on duty that I could have a different suite that was worse than the one I was given. If I didn't like where I was at I was told to "take it or leave it". As this was Sunfest weekend I had to stay as most of the other boardwalk hotels with the same amenities were completely booked. The Holiday Inn Hospitality Promise apparently does not apply to this hotel. I feel that the management of this hotel treats guests as transients who will only stay once. As I vacation at least 5 times per year in Ocean City, I will not book this hotel again. The reason that I book this hotel for Sunfest is to have a relaxing vacation with my boyfriend (as we both have extremely demanding jobs). Being on the boardwalk, having indoor/outdoor pools, suites, etc are very enticing reasons to stay here however it is not enough to overcome the attitude of the staff. September 27, 2014
Rated 5.0 out of 5.0 by Dream Hotel I couldn't ask for anything better in a hotel room. The room was extremely clean and quiet with a nice bathroom and plenty of clean towels. The internet service was excellent. The dinner we had was very good with perfect service. My only complaint was that the breakfast server was a bit slow and distracted because he was tied up with room service and neglected us a little. The breakfast food was also excellent. My husband and I were thinking of coming back here next year and spending a whole week in this hotel. September 24, 2014
Rated 5.0 out of 5.0 by Fun for Kids and Adults We love this place! Convenient to things on the boardwalk and the pool is fun for kids and adults, plus of course the pool bar is awesome too! We all slept so good-the beds were so comfortable and my kids love the suite since we have a Jacuzzi tub! September 24, 2014
Rated 5.0 out of 5.0 by Great vacation,Wonderful service My husband and I have been staying at the Holiday Inn & Suites for the past six years. We never get tired of coming here!! The Staff is always friendly and nothing is ever a problem for them. The rooms are very spacious and comfortable. We like the convenience of being right on the boardwalk and within walking distance for any of the stores or nightlife. We would highly recommend staying here and we will be booking our reservation next month for 2015. Can't wait !!! September 24, 2014
Rated 5.0 out of 5.0 by Great Hotel Will not stay anywhere else in OC. Service was great. September 22, 2014
Rated 5.0 out of 5.0 by Always relaxing. Took my mother & sister for a short getaway. Neither had been here before. Both enjoyed the southern exposure view to boardwalk & town. Sister slept on the sofa bed, stated it could be more comfortable. My bed was comfortable. Mother slept fine. Staff is always friendly & accommodating. We arrived a half hour early & were able to check into our room. Rooms are spacious & clean whenever my husband & I have stayed here. Any minor concerns have always been addressed by staff in a timely fashion. This is our favorite getaway spot. Will plan to stay again in the near future. Although the Jacuzzi tubs are very nice, as we age, it would be nice to just have a regular step in shower in some rooms other than HC accessible. Possibly when updating the hotel, this could be considered for a few of the southern exposure units. Thank you for a beautiful relaxing location and great accommodations! September 22, 2014
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