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Rated 4.5 out of 5 by 794 reviewers.
Rated 5.0 out of 5.0 by OCMD Great relaxing stay. We have stayed here multiple times in the last 5 years. Will do it again. August 29, 2015
Rated 3.0 out of 5.0 Lacking in Service The hotel was nice. I booked through IHG and was mistakenly given a handicapped suite with no ocean view. I was told upon calling back immediately after receiving the confirmation email that it was not a problem and I am entitled to a free upgrade because of my status. I did not receive any upgrade. I was told, sorry we are sold out. Then while sitting at the pool and asking a waitress for a menu I was told, sorry, I am busy. The second night I called the front desk as they had moved a screaming child into the room next to us and we could hear her and her parents frustration all night long, clear as day. I asked if we could be moved and the answer was, sorry we are sold out. There were no towels available at the pool on one occasion and they told us, sorry, check back in a little while. It just seemed as though the answer was a constant appeasing "sorry" with no attempt to provide service or resolution. It felt like staff was very nonchalant and didn't really care after we had paid our bill. Maybe the hotel is not equipped to handle busy season, or maybe they just don't care. I am not sure, but I was not impressed with anyone except Natalie at the front desk during check in. She was great, but after the check in process with her, everything went down hill. August 29, 2015
Rated 5.0 out of 5.0 amazing experience Our stay was wonderful!! Very clean, staff very pleasant and helpful, room was amazing. food was amazing. Location was perfect. August 29, 2015
Rated 5.0 out of 5.0 by YES! PERRRRFECT! The room, the veiw, the location, the BEACH, the room service food! will be back sooest! August 28, 2015
Rated 5.0 out of 5.0 by Our 8th year in a row Another outstanding visit! This is one hotel that knows how to consistently deliver year after year. I spend many nights thru out the year in other IHG properties none I look forward more to staying at than this one. Our pool view suite was very well maintained, appeared as though we had new living room furniture. The kitchen was fully stock with dishes and cooking utensils. The pools were all very well maintained. The staff as always went above and beyond. August 27, 2015
Rated 5.0 out of 5.0 by Super Fun Really enjoyed our stay. People were very nice, food was good, location is fabulous! Can't wait to go back! August 27, 2015
Rated 5.0 out of 5.0 by best room for young children Very nice! if you have small children ask for the ground floor poolside, ocean front. its great for the kids, you can enter pool from balcony at this level. Service was great, room was cleaned early. August 27, 2015
Rated 5.0 out of 5.0 by Great hotel Excellent location, large suite, great staff. swimmers paradise, you can swim in the ocean or in one of the three (yes three) pools at the hotel. Good food and decent prices at the various restaurants/bar/room service. even shopping at the gift/ beach and jewelry shops also right at the hotel. You can literally have a pretty complete vacation without leaving the hotel bul the boardwalk, tram and other nearby activities will likely lure you away only to find that you like it better right at the hotel. Hard to find any negatives but I did notice a few things that could use improving. The bottom of the bathroom door room 503 had some moisture damage but not a functional issue just cosmetic, same with the fridge which had rust spots on the door. It is a full size fridge, by the way, in a kitchen that also included a dishwasher, microwave and and all the dishes, pans silverware, utensils and small appliances you would need so the rust spots seem silly to complain about. I found myself waiting for the elevators more than I wanted but again not a big deal. The most annoying things were the thermostat which kept going back to 71 after we turned it up because the room was too cool (maybe I just didn't know how to turn off the automatic mode?) and the latch on the sliding door to the balcony which was a little difficult to align the hole to get the pin in/out. The balcony was great, while it was a southern view and not facing the ocean we still had a decent view of the ocean to the left and a decent view of the city to the right as well. Best of all it was big enough for a small table and four chairs and still walking and standing room. Overall a great experience though and hope to return and try an ocean front room, though I would not mind staying in the same room again either, particularly due to it's size. It is an accessible room with lots of space. Basically there are 4 rooms. A bedroom with two queens and balcony access and a door leading to the kitchen which connects to the large bathroom and also to the combination living room/dining room which has a sleeper sofa and hall access as well. August 26, 2015
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