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Rated 4.5 out of 5 by 420 reviewers.
Rated 4.0 out of 5.0 by 8th time here The staff was all very good, (check-in/out, housekeeping, pool bar) as always, since we have stayed at this property about 8 times, and this time we booked 2 suites, which was very costly at this time of year. Holiday Inn NEEDS to put some dollars into properly maintaining this hotel. The outside is fine and the hallways recently had new carpets, but the hotel is about 12 years old and is in NEED OF UPDATING/MAINTAINING!!! For example-the grout on the tile in the kitchen in room 317 was dirty-it either needs a more thorough cleaning or replacement. The carpet is old looking and the cabinets in the kitchen do not all close properly. The bathroom vanity needs new sealing between the counter and side panel and the sheer curtain to the patio was stained. Some of the patio chairs had majorly chipped paint. The non-stick pans provided in the kitchen area were very scratched and the handles are loose-they need replacement and the side of the fridge was dented and rusted. The electric oven burners are on a slant that makes cooking very difficult. We love coming to OC and have great memories here as our kids are growing up, but the Holiday Inn really needs to pay attention to basic maintenance and upkeep in the guest rooms specifically so they don't take that down-hill slide. By the way, I did mention these things to the staff upon checkout, and the person did say they replaced the pull out couches in the room and the hallway carpets, but that's simply not enough. We'd love to return, but for the prices charged, the room condition really is in need of improvement, I hope that happens. MY RATING WOULD BE 3 STARS, but the program generated 4 stars. July 16, 2014
Rated 5.0 out of 5.0 by Very friendly staff. Had a great relaxing stay. My Only complaint is that people would save a certain table or chair by the pool area and not see them for hours. That should be enforced. July 15, 2014
Rated 5.0 out of 5.0 by Kids love the pool We have to request for late check out because kids wanted to play at the pool longer. July 15, 2014
Rated 5.0 out of 5.0 by Nice Stay in OC I really enjoyed my visit to the Holiday Inn on 17th street and the boardwalk. My 9 year old son and I really enjoyed the outdoor pool area. Loved the fact that kid's meals are free when you order another meal. We enjoyed eating lunch around the pool and relaxing in the pool area. The only issue I had was the pool area opened at 9:00 a.m. and by 9:20 a.m. all the tables with umbrellas were taken up already by people who were not even in the pool area swimming. I don't think it is right to send one person down to block off several tables with towels and then go back to room and come back later. You should have to physically be in pool area swimming to have a table and chairs. ( I guess I know how to handle that if I stay there again :-). July 15, 2014
Rated 4.0 out of 5.0 by Atmosphere Very nice hotel.. Great location. The pool area was nice except for the people that took up all the chairs with towels that no one sat on all day! July 15, 2014
Rated 5.0 out of 5.0 by Beautiful rooms These rooms are beautiful.I was well pleased when I first walked in.The bed was amazingly comfortable and so were the pillows.I do have a few things I didn't like. The bathtub and shower need desparetly updated. There wasn't a spout where the water came out,the shower trickled out.Suppose to be a Jacuzzi tub.But all the jets didn't work. If you like coffee a lot,then you need to take your own coffee pot.They provide a 4cup coffee maker not enough for me. July 14, 2014
Rated 4.0 out of 5.0 by comfortable bed and good service Stay was very nice and room was very clean. The only thing that I did not like was every time when you left the hotel from the main entrance there was a bad smell. Otherwise it was a great view of the ocean from our room and service was good. July 14, 2014
Rated 5.0 out of 5.0 by best place to stay in Ocean City This is our favorite place to stay in Ocean City The staff is wonderful. The only suggestion I would make is to update the couch/sofa bed. But we will definitely be back July 14, 2014
Rated 5.0 out of 5.0 by Great Place Our whole family spent a week at the Holiday Inn Ocean City 18th St. , and to the person said it was the best vacation yet. This place is so neat with all the swimming pools and a great restaurant and bar, we actually ate most of our meals right at the Holiday. When we arrived we were welcomed as family, what a nice feeling that is. One side note the family had discussed going to Fla. for vacation and everyone decided they wanted the Holiday in Ocean City. It is remarkable to have a staff so attentive to all your needs and requests it is just amazing. July 14, 2014
Rated 5.0 out of 5.0 by Great Hotel with excellent food The hotel staff and the restaurant were excellent along with a great roome nd a great view July 13, 2014
Rated 5.0 out of 5.0 by Great place to stay The staff was friendly and courteous, from the bell hop to the front desk staff. Nice location on the beach. the rooms are relatively large and the kitchen amenities are nice. beds are very comfortable. I will be back. July 12, 2014
Rated 5.0 out of 5.0 by Best Place to stay on the Boardwalk! Great place to relax while in ocean city. Kids have multiple pools to swim in. The Pool Bar for food and drinks is great on those hot july days. The place is spotless. The Staff is friendly and helpful. Can't wait to return next year! July 10, 2014
Rated 5.0 out of 5.0 by Great family hotel Hotel was great but a little pricey. However well worth it because we were able to walk right on to beach and also have luxury of the pools. Would definitely go back again! July 10, 2014
Rated 5.0 out of 5.0 by Wonderful Stay Had a wonderful time at your Hotel. I really enjoyed the pool with the lazy river in it. What a fun time! Only complaint is that the Jacuzzi is in the area where the pool closes at 6:00. It should be in the Adult swim area where we could of used it in the evening. Who wants to sit in a Jacuzzi in the middle of the afternoon in 90 degree weather? Also opening of the pool at 9:00 AM is late... if it is because of the children making too much noise. ... I would tell your guests that the first few floors will be noisey and they could choose the other parts of the building. July 9, 2014
Rated 5.0 out of 5.0 by Nice hotel for relax We stayed at this hotel for two days. I am very satisfy for the services and cleanliness. The hotel is in the downtown, but it is a very quiet area . We went to Air & Space Museum and watched IMAX 3D movie. It is nice hotel for relax. July 9, 2014
Rated 5.0 out of 5.0 by service front desk personnel were great esp Brian who we have dealt with for years and always takes care of everything we need,,,grandkids loved whole experience July 9, 2014
Rated 5.0 out of 5.0 Great Staff and rooms Staff was very accomodating and courteous! Clean rooms! July 8, 2014
Rated 5.0 out of 5.0 by Great service, friendly staff! The staff at the front desk were wonderful! Very accommodating to our needs. We will definitely stay again on our next trip back! July 7, 2014
Rated 4.0 out of 5.0 by Family friendly, most comfortable bed, and friendly accomodating service Family/children friendly hotel. Location is great. Pools are excellent. Felt very welcome and at ease here. Will definitely come to this hotel next time we visit Ocean City. July 7, 2014
Rated 5.0 out of 5.0 Awesome vacation! My family really enjoyed our stay at the Holiday Inn & Suites in Ocean City, MD. The location was perfect and the kids pool was amazing. This is the 3rd year we have stayed here and will keep coming back. July 7, 2014
Rated 4.0 out of 5.0 by Reasonable price, awesome service Clean spacious suite, wide balcony, friendly courteous staff, relaxed atmosphere, great value overall. 2nd outdoor pool not necessary. Would benefit from an outdoor restaurant or an outdoor area where guests can relax at night aside from private balcony. July 6, 2014
Rated 5.0 out of 5.0 by Love this hotel The rooms are views are the best. The staff is always helpful. Stay here year after year !! July 4, 2014
Rated 5.0 out of 5.0 by Holiday Inn Hotel and Suites Ocean City-AWESOME :) What a wonderful hotel! First class with a wonderful and kind staff! Loved the ease of check-in and check-out and most everything in between. :) The staff is just top-notch. Loved the restaurant and the food. The living room furniture could use a little updating and carpeting. This (imo) would make this a 10/10 resort hotel. :) The pool was SOOOOOOOOOO much fun! :) Loved it being on the boardwalk. Very convenient! HIGHLY RECOMMEND this wonderful hotel! Loved it! :) July 2, 2014
Rated 1.0 out of 5.0 by hotel Manager The manager of this hotel took an error in the reservation and turned this visit into a very pleasurable experience. The reservation made with the IHG had the wrong dates and this man took the time to make sure we had a room and corrected the reservation and provided my family with a very pleasurable experience. He is the reason I use Holiday Inn et all all the time July 1, 2014
Rated 5.0 out of 5.0 by convenient and kids friendly The location was perfect for a beach vacation. Our kids loved the out-door pool. Overall we had a very nice time at this hotel. July 1, 2014
Rated 5.0 out of 5.0 by Great place to stay with children! This is our second stay here and can't wait to vacation here again next year. Staff is very helpful and friendly and Brian at the front desk was fantastic! Looking forward to next year. Thank you!! June 30, 2014
Rated 5.0 out of 5.0 by Great for families We had a wonderful stay. Location is perfect; close to everything but a quieter section of the boardwalk. I usually struggle sleeping in hotels but slept well here. The full kitchen was a nice especially liked the separate living area for ones who want to stay up later. The staff was amazing and extremely helpful. Loved the fact they have changing rooms available for those who checked out and need to clean up before leaving. Highly reccommend this property. June 30, 2014
Rated 5.0 out of 5.0 by BEST Hotel in Ocean City! This is a great hotel well worth the money! You get what you pay for and this hotel does not disappoint. I had a beautiful ocean front room with an incredible view. It was hot and the AC did just fine in fact I had to turn it up a few times because it can get pretty cold. There are 3 pools and they are the best in OC and have lots of lounge chairs and umbrellas for shade. It was great to get up and go the restaurant for breakfast and then hit the beach & pools. The maid kept us supplied with plenty of towels and complimentary products. My girls love all of the mirrors and the large bathroom with double sinks. The Concierge was able to hook us up with discount tickets to the water park and the go karts so the kids were happy. Loved sitting out on the balcony at night and impressed with crowd who stay here. We felt very safe despite Ocean City being full of teenagers and high school seniors. This hotel is more geared towards families and business people and once again it's better to pay a few extra dollars and be able to stay at a full service hotel where you can let your kids have some freedom and feel safe! We are coming back for the 4th of July and can't wait. June 29, 2014
Rated 5.0 out of 5.0 by Softball Tournament I could not ask for anything better than our stay at your facility. The staff at the front desk was totally professional and a joy to be around. I dint have the words to say how beautiful the rooms were. Thanks to everyone who made our trip a memorable one! June 28, 2014
Rated 5.0 out of 5.0 by Love this Holiday Inn!!! Another GREAT trip to the beach thanks to the Holiday Inn and their exceptional staff! As always we left more than satisfied not being able to wait to come back and booked our next trip before we left. Love that this is such a personable hotel with such little turnover of staff that make you feel so welcomed back. My family has been frequenting this hotel for almost 8 years now and have NEVER had a bad experience. The staff are so friendly and the service is exceptional. From the groundskeepers, bellhops, cleaning crew June 26, 2014
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