Rated 4.6 out of 5 by 199
Rated 3.0 out of 5.0 by HugeDisappointment Bad customer service
I stayed at this location in October 2013. The AC was broken, but I didn't figure it out until about 5am. Not wanting to deal with it in the middle of the night, I let the front desk know that it was broken upon check-out. The gentleman's response was "Thanks..." and he got on his radio to let maintenance know to fix it. I never got a thank you for my business, an apology for the inconvenience, or something to compensate for the bad night of sleep that I got that night. I was very disappointed, and will make sure to not stay here again.
November 4, 2013
Rated 5.0 out of 5.0 by MrsKh1 Spoiled at the Beach
My stay was so relaxing and wonderful, I felt very spoiled at such excellent service. I really didn't want to go home, but alas real life must intrude even in the best experiences. Thank you for such a lovely and wonderful stay.
October 30, 2013
Rated 5.0 out of 5.0 by Garsan great experience
We had a delightful stay for our anniversary. The accommodations were great. Will visit again soon. Breakfast is generally donuts and coffee but we were very pleasantly surprised at the selection and quality of the breakfast offerings. Would recommend this H I to anyone. Thanks for a great weekend.
October 30, 2013
Rated 5.0 out of 5.0 by marygaw great stay
My stay was a very good experience. The staff was extremely helpful and friendly. The room was clean, roomy and comfortable. Breakfast was very good. There was a variety and well replenished.
October 30, 2013
Rated 4.0 out of 5.0 by BeachFan Professional and friendly service
Stacey, head of housekeeping, and Fred, head of front desk, were exceptionally professional, friendly and very accommodating. The front desk staff was also very professional. Recommendations for improvement would be to improve quality of breakfast buffet, add weights or weight machine to gym and provide an outdoor grill in the swimming pool area. Overall, we very much enjoyed our stay and look forward to returning.
October 15, 2013
Rated 4.0 out of 5.0 by jthiker pay attention to room elements and pool
Our stay at this property was good overall. The room was clean and spacious but the lampshades needed attention. One lampshade was hanging by a thread and two others were malformed and askew. This may sound very nit picky but how can a maid not notice this? Thought perhaps on second day they would be corrected but nope.
Also the pool was dirty and very uninviting. While it is October, the weather was exceptional and we wanted to cool off in the pool. yuck - no thanks.
October 9, 2013
Rated 5.0 out of 5.0 by Rainrain Bethany Beach Gem
I was very pleased my stay.
Relaxed as soon as walked in.
Close to the beach..we walked every day
The place is BEAUTIFUL,People managing are beautiful.
They made us feel home.
I have not stopped talking about it since I got back.
Will definitely go back to the same hotel.
October 8, 2013
Rated 5.0 out of 5.0 by mannclan12 excellent trip
My three daughters and I just went down for one night to enjoy the beach one more time before it gets to cold. We had a wonderful experience. The staff are very helpful and friendly. The room was comfortable and clean. I would highly recommend this hotel.
It was convenient to the beach, outlets, boardwalk, restaurants, and shopping.
October 7, 2013
Rated 3.0 out of 5.0 by Bethann528 Had a bad experience in the past
I tried for weeks to book any lodging that was NOT a Holiday Inn. Many years ago I had terrible experience in VA beach, I swore I would never return to another HI property.
The HI is the only hotel in Bethany Beach and I really needed to be close to a family event, I gave in. Another hang up I had, was for OFF season (late Sept) I thought $200 a night was way overpriced for a midline hotel no matter where it is. I have stayed in a 5 star hotel in Wilmington, with comp champagne and corner suite with chef's tasting, for only $275!!!!
I was surprised when I walked in. It was clean, attractively decorated and was easy to find. The desk staff both at check in and check out, were less then welcoming. No one said welcome with a smile and check in and no one said, "how was stay" or thank you for staying with us (all pretty standard stuff).
I was disappointed our room was at the elevators, but it turned out not to be problem (no noise that I heard), room was a good size and the appeared, for the most part, clean (some details like smudges on the inside of door and tub could have been cleaner). Linens were in good order, and bed was comfortable. I liked the bath accessories, first time I stayed anywhere that had a make up towelette along with the standard shampoo/conditioner, etc.
BREAKFAST was Very good! I was honestly shocked, and it made up for ( a bit) what I still think is overpriced for off season.
If you have to stay in Bethany, I would recommend it. STAFF, you need to be a little friendlier, but maybe because you are the only dance in town you figure you don't have to, not sure.
Thanks for asking at least via email how my stay was.
October 3, 2013
Rated 4.0 out of 5.0 by Lacygirl enjoyable stay
Stayed at the Holiday Inn the last weekend of Sept. The hotel was well-kept, our room clean with comfortable bed and nice proximity to the beach. No complaints at all, can't go wrong.
October 2, 2013
Rated 4.0 out of 5.0 by BmoreDog Not a lot for the $$$
We came to town off-season for a wedding and stayed here based on the bridal party recommendation. For the high cost, I think we could have found a better place to stay just as close to the event venue. The room was clean and quiet. The staff refused to give us early check in because it was "against corporate policy." Water pressure in the shower was poor and we ran out of TP and tissues (only stayed one night). Breakfast was all pre-packaged foods and poor-quality coffee. We did not take advantage of many of the property amenities due to our short stay, but based on this experience we won't be back.
October 1, 2013
Rated 4.0 out of 5.0 by PamelaJean Holiday Inn Express - Bethany Beach, DE.
The staff were very nice and helpful. The breakfast was good.The mattresses were very soft. They need to be replaced. The bathrooms had no counter tops to put things on. The pool was not cleaned until almost the end of our stay. The maid some days did nothing except give us clean towels.
September 27, 2013
Rated 4.0 out of 5.0 by U2rules Good Overall
We had reserved 2 rooms, 1 King bed with adjoining 2 Queens, instead we got Queen beds in both rooms...which turned out to be okay in the end...as they were nice rooms and clean and comfy. The executive housekeeping staff was nice (Stacey), even turning down a small gratuity. The breakfast was good and it was a nice stay overall. I wish the swimming pool was heated and that the gym was a bit nicer. But overall stay was good and we'd return for another stay.
September 25, 2013
Rated 5.0 out of 5.0 by Duathlete Very nice and convenient
Came into town for a Triathlon and stayed here. This is the second year in a row that we stayed here and we'll be back again next year. The hotel is in a very good location - near the beach and attractions. And the staff is very accommodating and understanding of things like bicycles and equipment!
Thanks. See you again next year!
September 25, 2013
Rated 5.0 out of 5.0 by Abby46 beautiful property
Every staff member we encountered was very friendly & helpful. I am a hotel housekeeping manager & I was impressed with the housekeeping service we received. I would recommend this hotel to anyone visiting the area, & I hope to visit again myself! My only suggestion would be to offer more healthy choices in the breakfast.
September 24, 2013
Rated 2.0 out of 5.0 by llllllll nicej
great location and facility.. a bit too noisy in the hallways.(we were near the entrance whose card reader did not work) any one could enter. a.c. units were a bit loud.....still would recommend /...
September 23, 2013
Rated 5.0 out of 5.0 by pauljan5552 great place to stay
have been staying here for the second time great place clean quiet friendly staff will be coming back
September 22, 2013
Rated 4.0 out of 5.0 by freethehens Great option in Bethany
The hotel is clean and new and it's an easy walk to the beach and boardwalk. There is a Walgreens and a CVS next to the property (kind of strange to have both, but convenient for us :#.
The mini-kitchenette #sink, microwave, frig and coffee maker) was a huge convenience, as were the hair dryer and iron/board. If you aren't renting a beach house, these amenities make this a great alternative.
The bathroom had a very spacious vanity and good water pressure in the shower. Towels were new and fluffy, and they were happy to provide as many as we needed.
Wi-fi worked great in the room. Cable was a little wonky during our stay, but had great variety.
The outdoor pool, although unheated, was a nice option after a day at the beach and the adjacent shower was convenient to wash off sand.
Breakfast offered a large variety of things, most of which I don't personally eat, but for those who do they offered extended hours and abundant amounts.
Some small negatives: The mattress could have a been a bit firmer. The hallways lacked sufficient A/C, making them hot and stuffy. We dried 2 beach towels in one of the dryers for 45 minutes and they were still not dry - room balconies for hanging towels and getting some air are definitely missed,
Overall it was a great experience. We'd definitely stay again.
September 15, 2013
Rated 4.0 out of 5.0 by Palli Comfortable stay and great service
It was nice place to relax. Just 5 min walk to Beach. I enjoyed the stay. My special thanks to Vicky(Front Desk) for providing more information on sight seeing and Great Service.
September 10, 2013
Rated 5.0 out of 5.0 by Turn2 Quiet, comfortable and very clean!
This was our first stay at the HIE Bethany Beach and we were pleasantly surpised. The hotel is very clean! The staff is friendly and courteous. The breakfast offers many choices and is kept well stocked. Can't wait to return for another relaxing visit.
September 10, 2013
Rated 5.0 out of 5.0 by MarkieDC Right place at the right time
Everything went swimmingly - from reservation, to friendly staff, clean and comfortable room, great location and value. Thank you making our stay count for the few days we get to take off!
September 9, 2013
Rated 5.0 out of 5.0 by meloua Overall great experience
We had a pleasant stay with very helpful and friendly staff,.The ambiance was nice; rooms were clean and comfortable; and the breakfast offered lots of choices. This appears to be a very well-managed hotel and I definitely would return if in the area. We were also about three blocks from the beache.
September 6, 2013
Rated 5.0 out of 5.0 by DPKSR Quiet room and a great staff
We had a great stay at this property. The room was unbelievably quiet as to outside noise and being able to set the fan on the A/C unit to run constantly was a real plus. Something that should be done at ALL Holiday Inn properties.
We found the entire staff at the hotel to be extremely helpful with recommendations as to where to eat and what to do while in town.
The only issue at all with the room is that the mattresses are showing their age and wear such that they are really starting to sag, even when a person that only weighs 170lbs. laid down upon them.
September 5, 2013
Rated 5.0 out of 5.0 by Cro91 Would stay again
Staff was very nice to us! Our room was very comfortable, very clean and the ac worked great. Room was quite sound proof, we didn't here anything all night and the hotel was sold out. Breakfast had lots of choices but some items were just ok but for free we couldn't complain. Hotel has a nice location < 5minutes walk to the beach. Checkout a breeze, bill was correct. We will stay here again..
September 5, 2013
Rated 4.0 out of 5.0 by cgamlin Good deal for ONLY hotel in Bethany
The hotel itself was in a decent location - walk to beach was doable, but a little far with toddlers and 'stuff' so I recommend bringing a beach cart or driving and trying to park #not easy#. beds were decent, but a little lopsided, although we all slept great after being at the beach all day. It was clean, which I didn't expect for a beach hotel. Staff was pleasant. Back side - where we had to park - AC units dripped from above onto our heads when we used the back entrance - didn't love that. Overall, good experience.
September 4, 2013
Rated 5.0 out of 5.0 by gillis10 Excellent service and comfort...
Excellent service and comfort...Excellent service and comfort...Excellent service and comfort...Excellent service and comfort...Excellent service and comfort...
September 3, 2013
Rated 4.0 out of 5.0 by kk2222 all good
very pleasant and clean. staff friendly easy check in
August 29, 2013
Rated 5.0 out of 5.0 by manin Great place to stay
Most everything here is recommended. Only problem we found and we stay a quite a few HIExpress and this one is the only one we have found recently in need of new mattresses. These were in very poor shape and it felt like we were sleeping on the old type of mattress with springs.
Other than that the hotel and everything else was great.
August 28, 2013
Rated 4.0 out of 5.0 by Mommy22 Hard pillows
The bed and pillows are beyond uncomfortable. The food offered was acceptable. The staff are the best part. They bend over backward for guests. I'll consider staying again if I return to Bethany.
August 27, 2013
Rated 4.0 out of 5.0 by Thefamily4 Good place to stay with good location
Nice location within minutes walk to beach. Staff was friendly and helpful. Took too long for housekeeping to clean up the room and give fresh towels daily, not until after 4:00, which isn't helpful at a beach town. Toilet bowl was also dirty. Overall nice place and I would recommend it.
August 27, 2013