Rated 4.4 out of 5 by 378
Rated 5.0 out of 5.0 by Sammy1234599999 Great stay
Enjoyed our stay. Great room and view of ocean. Everyone was great.
August 18, 2013
Rated 3.0 out of 5.0 by Sme74 Room key problems
We stay at Holiday Inns whenever we travel. This location every year, often more than once. This time our room keys just would not work. The first day alone, we had to go to the front desk 4 times after check in. We were only on the 4th floor but this year we have a 9 month old to carry around. It was very frustrating to go up to your room only to have to carry her back down to get new keys made. This problem continued right up until out last day. It also made it impossible to gain entrance to the building from the pool side. We had to keep walking around! We were told to keep the card away from cellphone, other credit cards and our keys. We never had an issue in the past. Even doing all of these made no difference, the keys did not work. Another issue we never encountered before were tiny ants in our room. They were on the bathroom floor and on the last day, when I woke up, there were 2 on my mattress.
It was not the relaxing stay we are used to having. The running up and down for the keys became very frustrating.
Your employees were helpful in trying to get the situation fixed but nothing seemed to work
August 18, 2013
Rated 2.0 out of 5.0 by SingleDad LOTS of room for Improvement
Nice hotel. Nice set up in rooms. Stove and fridge made it easy to dine in. Balcony overlooking pool, tennis court and ocean was a great view. Kids played shuffle board for the first time and like that a lot! Swim up bar and grill with fantastic food. Good food in restaurants too.
Comfort of room good except they say you can comfortably sleep 4 when really, only 2. Pull out couch bed was like sleeping directly on springs. Had to just use couch which is very short for 1 person. It was like that in two different rooms, so probably not just that one couch.
Service is hit or miss. Some staff very friendly. But many of them have poor attitudes and very unfriendly. Several girls at front desk will complain about customers and other guests in front of you. Not very warm and friendly.
We stayed 7 nights. Our first night was in a room that was just smoked in. I specifically requested, and was promised NON-SMOKING! Manager"s first reaction was defensiveness and shifting blame to me. "Sir, you booked a standard room". I called back and informed her I would request a chargeback from my credit card company for every night I had to stay in a room that smelled like smoke. She said, "do what you need to do". I told her I know my call was recorded when I made my reservation. My cc company would request to listen to it. She called me back a few minutes later and said they'd have my children and me in a different room the next day. Since we'd spend one night in the smoking room, she refund HALF of 1 day's stay. I thanked her for the gesture because, at that point, I didn't want horrible service to ruin this vacation for my kids. However, I question her judgment. Her first reaction should have been apologetic and to offer a solution. I shouldn't have had to threaten to file a complaint. To offer half a day's refund is foolish, in my opinion. I shouldn't have been charged anything to stay in that room. Potentially, she gave up the amount she saved many times over by giving up future business.
Companies make mistakes, including mine. When you do, you go above and beyond to make it right and retain that customer's business. She didn't even come close. It's a shame. Poor management and a handful of unfriendly, careless staff members tarnish the reputation of a very nice hotel. My kids and I liked everything else about the hotel but would never go back to it. There are too many other nice hotels with management that understands the benefit of spoiling customers, making them feel welcome and making the right decision when necessary.
I WOULD POINT OUT THAT some of the staff was very friendly and genuinely did care. The man who handled our housekeeping for the week was very pleasant and did a great job. I also appreciated that every night, they sent someone knocking on doors to see if you needed anything, towels, shampoo, coffee, etc. That is a great service because, often times, something is forgotten.
My kids are 17 and 12. Except for one year, we've vacationed in O.C., MD every year since my oldest was born. The place we normally stay was sold out quickly this year. Holiday Inn on 67th street had an opportunity to bring us back every year from now on. They have everything we need. Simply acknowledging their mistake and making it right would have easily accomplished this and probably generated a referral or two. It always comes back to management.
Hopefully they will recognize the need for change before it's too late.
August 18, 2013
Rated 1.0 out of 5.0 by Lyshc Don't waste your money
The worst national brand in ocean city. I have stayed at them all. Do not waste your money or priority points or you will be dissapointed. This place is terrible. The only positives are the good food at the restaurant and the location. The pool is a dump and the staff is miserable.
August 16, 2013
Rated 5.0 out of 5.0 Great Staff, Very Clean
We enjoyed the stay. The price was high, and the hotel could have been nicer for the cost, however, we did book late in peak season so this was expected. The staff was very friendly, the room was clean and everything worked well (including A/C- very important in this humid area). Overall the experience was good, and provided we received a better price, would stay here in the future.
August 16, 2013
Rated 4.0 out of 5.0 by MrThomas Had a great time!
I stayed at this hotel 11 Aug 2013 (rm 208). The hotel provides good access to the beach and was comfortable. The staff was courteous and the rooms were clean. BTW - Thanks for letting us check-in early. We'll be using your hotel again in the future.
Mr. B Thomas
August 16, 2013
Rated 5.0 out of 5.0 by boogiedown great service
We had a great family vacation. The service was great, anything we needed, right away.
August 15, 2013
Rated 5.0 out of 5.0 by Bellie Fantastic stay
Our stay was wonderful! Everyone was so helpful and freindly. Best stay in O.C. In years. This was our first stay at this hotel and we will be back!! Thanks
August 14, 2013
Rated 5.0 out of 5.0 by iluvvacation Super Relaxing and Enjoyable
The wonderful outdoor environment is matched by the great room and the amenities that are provided. The beds were fantastic and the pools and whirlpool were clean and available all day.and for a good part of the night. The staff was friendly and helpful..We can"t wait to come back already.
August 13, 2013
Rated 5.0 out of 5.0 by Terms Great family get-a-way.
This is one of our family's favorite vacation spots. Everything you need for the family is available to you. The staff is always helpful and amenable, but this time the manager was even above and beyond the usual gracious host. She made me want to go back real soon.
August 12, 2013
Rated 5.0 out of 5.0 by JJRBJ Property was an oasis from resort city
This property was an excellent choice for my In-Laws 50th Anniversary Weekend. We are group of 21 and primarily spent our entire time at the hotel. We ate at the 3 dining facilities and enjoyed happy hour each night. The staff treated us as if we were their only guests. We had a wedding cake delivered to the restaurant and it was served with grace by Julie. Staying there was wonderful. The only downside was the pool area closes at 8pm, so early for such a nice gathering area.
August 11, 2013
Rated 5.0 out of 5.0 by izzy22 Great beach access
Everything was very good at this hotel. We came in somewhat early and were able to use all of the amenities. The outdoor pool, and beach were used a lot by my family. And the fact that we had 6 people in our room and had plenty of room was a great comfort. The best thing was the deck, my husband and I enjoyed this space for hours. As a family we also used the bus service, which is very reasonable and able to take you to many places on the strip. Another great thing in the room is the kitchen. The stove, refrigerator, and other kitchen items was a great help to us, since we were trying to save money with food cost. I would definitely tell anyone looking for a great weekend or a little longer get away to stay here.
August 10, 2013
Rated 3.0 out of 5.0 by BubbaK Not exactly what I expected......
This hotel is 40 blocks from the boardwalk...nice treatments with indoor and outdoor pools, weight room, kid's game room, nice beach area and a bar and restaurant on premises;
In our room, which appeared to be nice, there were dead bugs in the cupboard with the dishes...rusty hinges on the bathroom door...long, dark hairs in both beds (pictures available) and my brother and I are both gray with short hair. The toaster didn't work but it was replaced pronto. Oh! And there were 2 computers in the "business center," one of which was ever unable to bring online throughout my stay. Mentioned it to the staff a few times but it remained that way;
Worst of all, the 2nd day of our stay there was a storm which knocked out the elevators and we were on the 6th floor. Elevators were out for the rest of the night; Six flights of stairs for me, with 2 knee replacements and a double bypass, was not workable. I spoke to the desk and a manager about some form of compensation for the inconvenience and I got apologies. Even a free dinner or something might have been enough to appease me but it wasn't happening.
Not a horrible hotel...overpriced, but the staff was excellent...
Would I come here again? I think not.
August 8, 2013
Rated 5.0 out of 5.0 by supermommy42975 great hotel
great for familys or couples loved it be backnext year
August 7, 2013
Rated 5.0 out of 5.0 by Bigroc11 Comfortable Rooms and super service!!
We just stayed here in July and We had a great experience with the hotel and the staff was great!!
August 5, 2013
Rated 5.0 out of 5.0 by LisaC77 comfortable room, great service
We enjoyed our stay very much. Our 7th floor suite was very comfortable. No musty smell whatsoever. Look forward to another stay here!
August 5, 2013
Rated 5.0 out of 5.0 by Linz20307 Holiday Inn!!!
My friends and I really liked this hotel. We are all in our 20's. The room was clean and modern. The pool, pool chairs, and swim up bar where great!
August 3, 2013
Rated 3.0 out of 5.0 by Salair Over rated
Restaurant was very expensive and the food was not that great. The beds where broken down and offered no support. The room was clean but had signs of ill repair. The wall paper was peeling and the medal fixtures in the bathroom where rusted.
August 2, 2013
Rated 4.0 out of 5.0 by db1989 Great staff and great location but rooms need updating
Staff was great. Very friendly and helpful.
Great location - close to everything.
Pool area is nice. swim up pool bar, live music or radio, sun decks and right on the beach.
Views from room were excellent. loved sitting on the balcony in the morning.
Hotel has a gym which I used twice.
Restaurant and bar right in the hotel. We ate at the bar food was average.
Rooms were outdated and had a musty smell. The entire hotel could stand to updated as well.
Overall a good experience.
August 2, 2013
Rated 5.0 out of 5.0 by RonM77 Great view, clean room, comfortable bed
Stayed a single night in one of the 'King - Garden View' rooms. Arrived early and was told we would receive a phone call when our room was available. They allowed us to park in their lot until check-in and welcomed us to all of their ammenities until the room was ready. The staff was very friendly and the lounge, pool, and other outside areas were also nice. The room was clean and modern compared to most OCMD hotels. The bed was extremely comfortable and the view was amazing. Although it was listed as a 'Garden View,' our balcony overlooked the pool and lounge area as well as the beach and ocean. Even their elevators have an awesome view of OCMD, especially at night. Overall, this was one of the best experiences I've had booking a hotel and couldn't ask for more. I just wish I was able to spend a view more nights. It was a bit pricey however, but no more than any other hotel in OCMD in mid summer.
August 1, 2013
Rated 5.0 out of 5.0 by VTMorris Great location and nice hotel
The hotel was great. On the beach. Great pool and a great staff. Even a laundry facility. I can't wait for my next vacation to Oean City, MD.
August 1, 2013
Rated 5.0 out of 5.0 by Robby89 Only place I'll stay at.
Loved it, loved it, loved it !! A vacation to me is not getting on a plane, train, bus or boat. Just a few hours in the car, and we were here. This Holiday Inn is in a great location where there is plenty of great restaurants and shopping. The beach was clean and never overcrowded. During the day there are plenty of activities not too far from the hotel. At night, we walk down to the boardwalk. Can't wait to go back next summer !!!
July 31, 2013
Rated 5.0 out of 5.0 by TheTroll A nice hotel
The room was nice, the service was good, we had a great time. The layout of the outdoor areas gave a nice seclusion from the main drag of ocean city, and having the pool area back up directly to the beach made keeping tabs on the kids easy.
My only real complaint was that the entire outdoor area closed down far too early. It would have made for nice relaxing evenings if we could have sat poolside at the bar.
July 30, 2013
Rated 3.0 out of 5.0 by cmv29 Needs updating
Kitchen was extremely tiny and difficult to get around with main door and bathroom door opening in to the already cramped space. No table and chairs for kids. They sat on stools at a bar-height table that was already crowded with a coffee maker and supplies and I hit them with the refrigerator door...
Photos looked nice, but pool area was in serious need of replacement. Lots of areas needed swept up and wiped down, not to mention the "garden view" that looked out over the street and parking. Will not stay here again. Way over priced.
July 27, 2013
Rated 5.0 out of 5.0 by Sissy327 The Swim-Up Bar
My sister & I try to come every summer to the Holiday Inn at 67th Street in Ocean City MD. The girls get-a-way. The reason we pick the Holiday Inn is the swim-up bar. Everything is always great each year but the swimming pool is the greatest! We always have a blast.
July 26, 2013
Rated 2.0 out of 5.0 by OHVACA Nice Pool and swim up bar
The pool area was nice. The room smelled musty, constantly had to spray air freshener to hide the musty smell. Beds are comfortable. The cleaning service cleaned well 1 day and didn't really touch anything other days. The pull out couch mattress not in good condition. The rooms could use updated for the price we paid. Disappointed with the room in comparison to other Holiday Inns
July 22, 2013
Rated 5.0 out of 5.0 by Topgun7 Keep Coming Back!
I have been coming here ever since I could drive. I found a great place on the beach in the middle of everything I want and need. I have more T-shirts, pictures and memories here than anywhere else on the beach. Besides a great hotel and staff, the pool bar and area is the kicker. When I come here it feels like my second home. I have been here with family and friends and even just by myself. I always feel relaxed and just plain happy. Thank you for the consistent professionalism, integrity and super good job year after year!
July 22, 2013
Rated 5.0 out of 5.0 by Snake99 Clean Room - Great Week!
Just stayed for a week. Room was nice & clean. Sat on our balcony and watched the dolphins swim by every morning and afternoon! Will be back next year. :)
July 21, 2013
Rated 3.0 out of 5.0 by Kporter Weekend stay
My visit at the Ocean City Holiday Inn was good until I realized the person that checked me Inn kept my credit card. She say me several times during my stay there and didn't say anything. I got a phone call a day after we left the hotel.
I enjoyed the kids cooking demo by the chef. I had a waiter name Jimmy he was very nice.
July 19, 2013
Rated 5.0 out of 5.0 by pgr59 Very welcoming place...
After reading some other reviews, I was prepared for just about anything but...all in all it was a great stay! I was happy with our room (8th floor, oceanfront). The hotel is dated and could use some sprucing up but the staff, right down to the maintenance men were friendly, courteous and always said good morning! The food was great, had the best oysters on the half shell, thanks to our waitress for telling me they were great and they were!!! I could nitpick but I think they may be a bit shorthanded...our room wasn't cleaned until late afternoon but the housekeeping staff was great and took care of whatever we needed done. Location was perfect, no boardwalk craziness and that was exactly what we wanted. Close enough to a lot of other things to do but we were happy on our balcony for the most part. The weather wasn't the best but we only had 3 days and we did get one good beach day and walked across the street to shop when it was raining! The girls at the front desk even apologized for the weather!!! We decided to stay an extra day and got to keep the room we were in which was much appreciated. I would recommend this Holiday Inn to anyone wanting right on the beach and some quiet away from the hustle and bustle of the boardwalk. I would suggest some extra cleaning up outside but we enjoyed our stay very much...
July 17, 2013