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Rated 4.4 out of 5 by 344 reviewers.
Rated 5.0 out of 5.0 by Weekend Getaway - Visit OC Boat Show As always, we thoroughly enjoyed our stay. Hotel staff was accommodating, providing us with a more beautiful room than the one we originally requested. The hotel is usually more pricey than we can afford in the summer, so we rely on short mini-vacations during other seasons of the year. Highly recommend! March 3, 2013
Rated 3.0 out of 5.0 by My stay was during the winter for this reason, my stay was ok. I was very disappointed that the sauna was not working for the last 2 years, even thought the website at that time stated that it had a sauna. I guess I should've called. And, the indoor pool in my opinion could be a bit more cleaner (water). February 27, 2013
Rated 2.0 out of 5.0 by NO SHEETS ON BED OUR ROOM WAS CLEAN BUT BED HAD NO SHEETS/WHEN WE ALERTED THE FRONT DESK STAFF SHEETS WERE BROUGHT UP BUT WE HAD TO PUT THEM ON OURSELVES. ASKED FOR HANDICAPPED ROOM BUT TOILET HAD NO HANDICAP RAILS/THIS CREATED A MESS WE CLEANED UP OURSELVES. FRONT DESK ON CHECK-IN WAS VERY FRIENDLY/GREAT LOCATION February 27, 2013
Rated 5.0 out of 5.0 recent stay at ocean city the room was very comfortable-the fire was romantic- however could not get the bathroom door to shut! Also the pool room was very cold since the door was open for cleaning--thought that cleaning should have been done on off hours. also the jacuzzi was a little warm Reflections was awesome-just as we remembered-- good service and great food! February 25, 2013
Rated 5.0 out of 5.0 by Vlad at Front desk very helpful Best stay at this hotel in years."Vlad" at front desk very helpful in being willing to move me from room next to screaming kids! I was 'down the Ocean' for rest and relaxation President's Day weekend and couple next door must have had a couple of screaming kids. I had already been 'complimentary upgraded' as gold card meber and returning guest of over 20 years upon check-in to DIRECT OCEANFRONT Rm 701, and view was fantastic! Indoor facilities #pool, spa, game room, internet room# all up and working. Only possible suggestion would be to notify guests that 'room service' ALREADY automatically adds a $2.50 room service 'fee' and a 20% gratuity, even though there is a line to fill in and add for TIPS that server asks you to sign on check. Food arrived 25 minutes after ordering luke warm, but I used in room microwave to reheat. My $38.00 #ordered an entree' and appetizer from REFLECTIONS RESTAURANT# bill was over $50.00 when server arrived at room and front desk was unable to later print me out a line itemed detail. Server did not give me a receipt. It hit my visa card BEFORE I checked out of a prepaid non-refundable stay. February 24, 2013
Rated 5.0 out of 5.0 by We loved it here! I always look for value when I take my grandson to Ocean City in the winter, and I finally found it! First, the room was immaculate, and had a full kitchen with basic cooking utensils as well! I had not expected that. Second, the pool and hot tubs were open 7am-midnight! At so many other area hotels the pools close in the early evening, and sometimes don't open until after the checkout time. Breakfast at the restaurant downstairs was very good, and my grandson ate for free! Everyone, from the desk staff to the housekeeper were very nice, and helpful. Plus, our favorite indoor mini-golf course is just across the highway! We are actually going again this month! February 5, 2013
Rated 5.0 out of 5.0 by Good service Room was not ready but the staff worked hard to find a room. We ate breakfast in the restaurant which was busy for one server. He took care of all the customers with excellent service, The eggs were good but the home fries were mediocre. We have stayed here in the past and would stay here in the future. February 4, 2013
Rated 4.0 out of 5.0 by R&R I was there to celebrate my birthday and everything was great. My boyfriend ordered wine, balloons and chocolate covered strawberries for me and they were all in the room when we arrived. We were able to check in 4 hours early, great weekend. January 29, 2013
Rated 5.0 out of 5.0 by repeat customer have stayed here half a dozen times on business, always great January 28, 2013
Rated 5.0 out of 5.0 by New Years Eve at Holiday Inn OC, MD Wonderful!! Our room was perfect, especially the amazing ocean view from our balcony! Loved the New Years Eve party...food was fabulous!! Awesome buffet, particularly the appetizers! Will probably come back next year!! January 14, 2013
Rated 5.0 out of 5.0 by Great service Staff was friendly. Room was large (ocean front). Hotel restuarant was great!!!!!!! January 9, 2013
Rated 5.0 out of 5.0 by The whole package! This hotel was great. It was clean, the staff was very nice and helpful, and there was a lot to do within the hotel-game room, pool and hot tub, and bar/restaurant. It was also in a great location, as there was mini golf, restaurants, and bars right across the street. I look forward to staying here again. January 5, 2013
Rated 5.0 out of 5.0 by Family From the time I checked in until my departure I was made to fell like family not just another customer. I especially was impressed by the phone call from the front desk after check in to see if everything was to my likeing and if I needed anything else January 3, 2013
Rated 5.0 out of 5.0 by Simply Outstanding! The ocean view room was great. The service was second to none and the food was great! We were able to completely relax and thoroughly enjoyed our vacation. Front Desk manager Marylou was without a doubt the unsung hero of our stay. She was kind, courteous and professional. January 3, 2013
Rated 5.0 out of 5.0 by Multiple stays always good Will stay here every time I am in town on business. January 2, 2013
Rated 5.0 out of 5.0 by Wonderful Staff A disclaimer, I have been a Platinum Priority Club member for 15 years. That said, this older hotel is one of the best in the brand. The rooms are clean and fresh. The staff are wonderful. Our family met recently for a reunion. Like most reunions, different people were staying different days and our members of our group were changing reservations and had special room requests. The staff was completely accomodating and worked with each room to satisfy their needs. This hotel is a great value off season. January 2, 2013
Rated 5.0 out of 5.0 by My favorite place for many reasons, location, clean rooms, awesome views and relaxation to de-stress with that private balcony. Very courteous staff, great housekeeping and on-site restaurant, perfect when you don't want to leave the room. December 19, 2012
Rated 4.0 out of 5.0 by Wonderful Weekend My wife and I, and my daughter and her family had a really great weekend. The weather was perfect for walks on the beach. The hotel staff, Warren, Marylou, and all of the front desk staff went out of their way to make our stay as pleasant as possible. We have been vacationing at this resort hotel for 27 years and intend to continue. December 14, 2012
Rated 4.0 out of 5.0 by Relaxing stay Comfy beds...room service right on time...microwave did not work properly but was manageable. Clean. Bad coffee in room bring your own. December 7, 2012
Rated 5.0 out of 5.0 by We had a terrific Thanksgiving weekend stay We stayed at The Holiday Inn Ocean Front in Ocean City, Md for Thanksgiving this year and are very happy that we did. The staff was friendly and accommodating. Check in was easy. I was greeted as a Priority Club member and given a small gift bag upon checking in. We received a courtesy phone call to make sure the room was in good condition. The room was very clean. Balcony was really nice. We had a direct oceanfront room and had a clear view of the ocean. We had breakfast at the Sterling on Thursday morning and Thanksgiving dinner at Reflections. The food and service were good. A very pleasant stay. The exercise room as always is convenient but there is a World Gym across the street also in case the exercise room is crowded. We've stayed at this Holiday Inn several times before and we will stay there again next year. Always a pleasure! December 5, 2012
Rated 2.0 out of 5.0 by Where is Priority Club Check in Had to wait for 20 guests to check in ahead of me. NO PC check in. Finally after they checked in the 20 guests and one of the front desk clerks was standing there, I had to ask him to check me in. When asked if I was upgraded, the front desk clerk said he didn't know and asked what type of room I reserved. That info was on the check in info. This was our 3rd bad customer service experience with the same front desk clerk. First impressions not good but the stay was fine November 25, 2012
Rated 5.0 out of 5.0 by Pleasant stay! Our room was on the 7th floor overlooking the ocean. Everything was fantastic, including the decor, the furnishings, the linens, the kitchenette. Very comfortable and outstanding in every way. It also was nice to take a swim in the indoor pool and relax in the spa. We travel quite a bit and we surely will do this again soon . November 16, 2012
Rated 5.0 out of 5.0 by Always the best service! I have been staying at this hotel for over 20 years and will continue to do so. They have the best service and friendliest staff you will find anywhere. I spend 150 -200 days a year on teh road and this is by far my favorite place to go summer or winter. November 12, 2012
Rated 3.0 out of 5.0 by fine stay I was there for work and the hurricane was on it's way so had to leave early. The staff was able to not charge me due to leaving for the weather. November 5, 2012
Rated 5.0 out of 5.0 by Great Place This hotel had the best matress of any hotel my wife and I had ever stayed in. It was much more comfortable then our bed at home. The staff was outstanding and this property is pristine, considering it's right on the beach and maintenance can be a nightmare. We'll definitely stay there again. October 26, 2012
Rated 5.0 out of 5.0 by Off Season Ocean City Holiday Inn Pros: Unbeatable value. Attentive staff, especially if there is a problem. Very good house keeping. East Ocean View rooms much nicer than the Direct Ocean View rooms; newer furnishings and not as much wear and tear. Totally awesome sunrises every morning, wonderful ocean surf sounds that can make it difficult to get out of bed! Cons: Bathrooms need some minor maintenance. Watch out for balcony doors that will accidentally lock you out!! October 24, 2012
Rated 5.0 out of 5.0 by Vacation Had a really great time! Clean hotel, friendly staff. Really like the bar by the pool as well as the snack shack. October 21, 2012
Rated 5.0 out of 5.0 by Clean and comfortable accommodations. Very pleasing stay and noted clean and comfortable accommodations! Staff was friendly and helpful. Only negative on the stay was that not all elevators were working and this was especially critical at the checkout time when many persons were checking out with luggage carts. October 20, 2012
Rated 3.0 out of 5.0 by Nice Spot on the Beach The staff is friendly but had a problem with housekeeping on check out day. I felt like from 9:30 AM on I was being rushed out of the room - a phone call at 9:30, a knock at the door at 9:45 and another knock at 10:30. Check out is at 11:00 and I usually am out by 10:30 anyway. I have never had this problem from Holiday Inn or any other place I have ever stayed so was a little shocked. I ate at the bar and the salmon I had was served to perfection. Staff at the restaurant and bar are extremely friendly, curteous and personable. Wanted to try out the main restaurant Reflections for dinner because I have heard so many good things about it but ran out of time. Good excuse to come again and try it out. This is a good place to stay if you are on a budget and still want the luxury of being on the beach. October 19, 2012
Rated 4.0 out of 5.0 by Excellent front desk service My husband has severe problems walking even short distances and needed to rent a mobility chair in order to get around comfortably for much of our vacation. All of the front desk staff were very accommodating and helpful, taking care of the chair when we went out in the evening via taxi to venues where walking was minimal. Without exception, everyone was cheerful, professional and personable. They made what could have been a difficult time for us very easy. We were treated with the same exceptional courtesy in Reflections restaurant and the bar area also. I would recommend this hotel and its staff to anyone with disabilities. October 18, 2012
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