Rated 4.4 out of 5 by 168
Rated 5.0 out of 5.0 by Gus13 Beautiful hotel and great staff
This was our first time staying here. We came down for a long weekend. I have read other reviews and heard so many nice compliments about Mary Lou at the front desk, I was hoping I would meet her and I did!! She is such an asset to your front desk. Happy and smiling. All the staff was friendly and nice. We enjoyed our time at the pool bar with Rob.. He is also very friendly and welcomed us. We will definitely stay here again!!
September 25, 2013
Rated 5.0 out of 5.0 by Rudi58 Would love to return there sometime
For an older building, the room was very nice. Although it was alittle bit smaller than newer hotel rooms, it is understood that it is because of the location. Beach front realty is prime! The bed was comfortable, the kitchen was very convenient (even though it wasn't brand new with granite, which I think is overrated - I hate it when spoiled people whine about not having it ON VACATION, no less#, and a lot of time was spent on the balcony looking at the beautiful view. We asked for a room on floor 4 to 8, and they delivered #direct oceanfront was wonderful#. There were some complaints about the hallways, if you can believe it. It's plain to see that it used to be open-air, and they enclosed it and put in carpet. That explains why there is a slight angle to the floor #for runoff) and why all the rooms have thresholds like a house would have. We had a no smoking room, and it was just fine. We were hoping the ocean would have been alittle warmer by Sept, but that's certainly something HI cannot control.
September 24, 2013
Rated 5.0 out of 5.0 by william122 beautiful room, and great restaurant.
My wife and I were celebrating our first wedding anniversary. our room was fantastic, the ocean view was fantastic, we had to force ourselves to leave and go home, we were able to relax and enjoy ourselves. the room was clean, the service was excellent. we fell in love all over again at your hotel. We also were impressed with the food and service in the hotel restaurant, the atmosphere was very romantic. we would recommend your hotel to anyone looking for a great place to stay for any reason. and you can be sure my wife and I will return, we also have recommended this Holiday Inn to all of our friends and relitives.
A happy couple, from Delaware.
September 21, 2013
Rated 4.0 out of 5.0 by Memere4 Old Standby
I've been staying at this location for about 20 years now, usually in Sept. but I've also been there in May, June and Oct. I always stay in an eastern ocean-view room because I love to see the sun rise over the ocean. I've been there through several remodels and the most recent bathroom remodel was an improvement in the use of the space. My room was clean but the décor is a little tired and needs up-dating. Also, the sofa is not comfortable to sit on. But I love the tiny but well-equipped kitchen, the balcony with table and chairs, the spacious room size, the inviting lobby and all the common areas. I sometimes eat in the restaurant, although not this time, and it has a good selection at competitive prices. Over the years I've had very few bad experiences and none recently. The front staff and housekeeping staff this time were exceptional.
My favorite touch is the basket of fresh fruit and the always available coffee.
September 21, 2013
Rated 5.0 out of 5.0 by Posey933 Enjoyable time
The room was updated some since the last time we stayed there and it seemed much cleaner.
September 19, 2013
Rated 5.0 out of 5.0 by George855 Great amenities and Service
I can't say enough about how concerned and accommodating the staff were at our resort. Many went out of their way to be helpful. The room was very clean and comfortable. There was an upscale restaurant and midline restaurant and a poolside snack bar. The poolside snack bar food left something to be desired. The breakfast buffet was excellent and had an omelet station. We really enjoyed our stay and with their gracious help extended our vacation when they were able to keep us in the same room. Can't wait to return.
September 15, 2013
Rated 5.0 out of 5.0 by Tensleep1 THIS IS WHAT A RESORT SHOULD BE LIKE !
HAVE STAYED HERE FOR THE PAST SEVERAL YEARS. NEVER LET DOWN. WONDERFUL STAFF, HELPFUL AND GREAT HAPPY HOUR.
CLEAN AND ALWAYS READY TO HELP.
THANK YOU FOR THE GREAT STAYS.
September 13, 2013
Rated 5.0 out of 5.0 by BobnVal Love this place!
We have been staying here for over 15 years and my wife and I love it! Everyone is great from Mary Lou at the front desk to Ybor in the lounge to Tim, Joe & Rob at the pool bar. Excellent customer service and always smiling staff. Perfect location in O.C. where you can walk to just about anything!
September 11, 2013
Rated 5.0 out of 5.0 by LivinInFlipFlops01 Great Place to Relax
I go back at least once a year. The rooms are quiet and clean. Love the kitchenette so you don't have to eat out for every meal. The front desk personnel is the best. So accommodating! Best part is you can go early and use the pool and they will call when the room is ready and on the last day after check out you are welcome to use the pool then afterwards use the shower facilities. They'll even give you shampoo and soap! I was able to enjoy everyday of my vacation.
September 10, 2013
Rated 5.0 out of 5.0 by Lucy37 fun time
We really enjoyed our stay. Room was clean and staff is friendly. Pool bar is a lot of fun!
September 10, 2013
Rated 5.0 out of 5.0 by yami78 Excellent Hotel
First of all i'd like to thank everyone for a wonderful stay from Karen who let me rebook my reservation when i cancelled it. to Mary Lou who did an excellent job setting up the perfect romantic getaway for me and my gf. I had an issue with something so i cancelled the reservation but Karen came to the rescue and went above and beyond for me and rebooked this for me with the same rate. You don't know how happy I was but was super excited. Thank you so much Karen. Ocean City is so beautiful and being in this hotel made it better. I have to say when i talked to Mary Lou and set up something in my room it was done. She has a great personality and greeted me with smiles. This hotel delivers great customer service and the staff was super friendly. The room was very standard though i really wanted the ocean view because the garden view was just the plants and tennis courts wasn't a view. Mary Lou did apologize that she couldn't upgrade me but i know whats its like because i work at a Holiday inn Express and it can be challenging. She did comp my fruit basket which was really nice of her. I did get the 3 course meal for 2 and breakfast but the dinner was subpar. I don't eat seafood so i wish they could've accomodated me on that but whatever was on the menu which really disappointed me for a Holiday inn. I just paid the difference on the menu to substitute for the 3 course meal. The Wifi was a bit slow and the tv channels were all not working but i didn't watch much TV during the 2 nights. The hotel is so convenient to all the great restaurants and attractions. Overall i give this hotel 6 stars for
September 9, 2013
Rated 4.0 out of 5.0 by TheCaptain76 Very nice room, high traffic but well kept- great service!
Comfortable beds, nice amenities, great pools and activities for kids. Beach is GREAT here! You will have a good time.
September 7, 2013
Rated 5.0 out of 5.0 by dazd79 We keep coming back!!
I think it is the BEST value for the money. Close but, far away from the Ocean City Board Walk noise. Just sitting on the out side balcony was the BEST! The view was great, we get the eastern side. All of the staff was great!!! And helpful. Food was good. The rooms are big. My favorite thing was sitting on the balcony!
September 6, 2013
Rated 5.0 out of 5.0 by KayW Pleasantly surprised
We stayed for a long weekend on priority club points. We got a lot of value for the points! The rooms were large - we had a king room with a sleeper sofa. There was a small balcony with a table and two chairs overlooking the pool and tennis area, and we could see and hear the beach very well from there. I was surprised at all of the amenities - shuffle board, tennis court, pool with swim up bar, and ample beach space. The large flat screen TV and electric fireplace were nice touches. The restaurant and lobby area was very nice. The bathrooms could use a little updating, but I was overall very happy with our stay and would definitely consider returning there in the future.
September 5, 2013
Rated 4.0 out of 5.0 by Maria57 Lots of things to do at this hotel!
A nice hotel with a good staff. Everyone is friendly and helpful. There is always something going on at the pool bar. If you play tennis, having the court right there is great.
September 5, 2013
Rated 2.0 out of 5.0 by jaialba Would not use it for vacations
I stayed one night for business purposes, but would not stay there on vacations. The building in general is old and the rooms look the same.
The staff was nice, but I have had way better experiences at other hotels.
September 3, 2013
Rated 4.0 out of 5.0 by mama57 Would come back.
Actually cleaner than most beach hotels, although older in need of some minor repair. Didn't use the restaurants, but staff very friendly and courteous.
September 2, 2013
Rated 5.0 out of 5.0 by Stru0712 great experience
This is the second time we have stayed here and both times we have been pleased. The staff treated us very well and accommodated all of our needs. We found that the breakfast buffet was of great value as well as the outside pool and surrounding area being a plus due to poor weather. My hat is off to Dawn who enabled us enjoy our stay there
September 1, 2013
Rated 5.0 out of 5.0 by HootiePie Personality and a Smile go a long way
I want to thank the day manager, MaryLou for her more than welcoming greeting upon our arrival for a brief weekend getaway. She promptly greeted me with a warm smile and wonderful friendly attitude. She went right to work searching out a room that was ready for an early check in and placed our Rewards Member bag on the counter and even added a special treat as well. Thank you. She was very helpful and engaged in conversation with me while she was getting me checked in. She is truly what first class front desk service is all about. This was definitely a 360 positive experience from the service I just reported on for a visit we made to Hershey, PA just a few weeks earlier. It is customer service from people like MaryLou that make people want to make a return visit. Also love the location right on the beach and the later hours of the indoor pool. The only thing that would like to see is having the outdoor pool open a little later since it is during peak summer season. Thanks again MaryLou, keep doing what you do best, keeping the guests happy. Don't stop smiling. ;-)
August 31, 2013
Rated 5.0 out of 5.0 by Hemitruck Very Clean
I stayed at this hotel on 8/24 and 8/25. I couldn't help but notice the floors were very clean. I mean the tile was stripped of any grease or dirt. The carpet was cleaned and the sheets were fresh. I had zero issues. The housekeepers was nice and friendly.
August 31, 2013
Rated 4.0 out of 5.0 by nascarfrank first trip to O.C.
Staff was friendly and helpful for the most part. Beds and pillows were too soft. On two occasions we weren't delivered a sufficient amount of towels or wash cloths. These are the only negative things we experienced during our stay here. The direct ocean view was amazing. The food was good in the restaurant. The bartender (John) was very friendly and would chat it up with you when he wasn't busy shucking oysters for their raw bar or getting the waitress and bar customer's their drinks. We will most likely come back to this particular hotel.
August 31, 2013
Rated 4.0 out of 5.0 by Cynthiaann Great location & parking
We stayed oceanfront and were very surprised beds were double instead of queen size. A bigger coffee pot would have been great for 4-6 people. Wash cloths were missed on restocking bathroom. Beautiful view , accessible parking great! Like grill food and prices.
August 29, 2013
Rated 5.0 out of 5.0 by birthdaytrip2013 IHG member
As a member of the IHG Rewards program I was very pleased with this hotel.
August 26, 2013
Rated 3.0 out of 5.0 by MaureenB Average stay
Staff was very attentive and dining in the hotel was very nice. Rooms were average at best and it smelled of cheap rug cleaner. Overall feeling in hotel was very muggy, possibly from the indoor pool.
August 23, 2013
Rated 4.0 out of 5.0 by PoppaJohn Great Service
Next time we stay there we would like to request staying in a different room and at a different location in the hotel, Too noisy where our room was located. The bed was uncomfortable too,
Other than that we had a great stay. Service was great. The magic show was terrific and funny. Great food and service at the Brickhouse Pub.
August 23, 2013
Rated 4.0 out of 5.0 by travelingmom2 4 days in the Caribbean almost
This hotel makes you feel like you went to a caribbean island when you look out from your deck and see the ocean, poolside hammocks, a few palm trees and hear island music but you're in MD.
The only down side is the fold out sofa. There is a mattress made of springs and some fabric covering it.
The staff is very good. We didn't try the restaurant. The kitchen is fully equipped for making breakfast and lunch that can be enjoyed from your deck.
We'd come back again.
August 23, 2013
Rated 5.0 out of 5.0 by Mnorton1204 Great Property, Great Location, Great STAFF
My wife, 6 year old daughter and I stayed at this property for 4 days, three nights. We had a great time. The room was beautiful with a balcony, full galley kitchen and fake fireplace. The room was about half updated, meaning beds, television and bathroom looked renovated but kitchen, other furniture and draperies were a little dated but in good condition. The amenities were great. Love the outdoor pool with swim up bar. Didn't use tennis court but was well maintained. Indoor pool was open but under construction so it didn't look nice at the time but will probably look great afterwards. I hope they ventilate it better. We spent a reasonable amount of time there because weather was spotty and found it difficult to breath after an hour or so. Again it was under construction so that was probably the reason. First Holiday Inn property I have stayed at that had a game room with all machines working so hats off to them. They have Magic Shows twice a week for 10 dollars a ticket. It's not Broadway by any means but for the price it was a great show. As with most Properties the bars were great but Restaurant was so-so. Nothing special there. I would eat out on future visits but get my night-cap there. Staff was amazing and accommodating and always had a smile. We arrived early and although we couldn't check in, we were allowed to park and use all hotel amenities. They took our number and called us as soon as room was ready. Beach access is great and close and seems to be in right place( never got really crowded while we were there). I will visit again. Wish there prices were a little more competitive though. It was one of the better properties I have stayed in.
August 22, 2013
Rated 4.0 out of 5.0 by SmP08 Enjoyable stay
We had an east side ocean view and our room also looked out on the tennis courts. We enjoyed the pool and ocean very much, although it does get very crowded in the pool. The rooms need some updating and at times there was a musty smell. The desk attendants were really nice and very helpful. Overall, we enjoyed our stay.
August 20, 2013
Rated 4.0 out of 5.0 by Miley August 2013 Stay
We stayed here for a weekend in August 2013. The outside of the hotel was beautiful. We had an 8th floor oceanfront balcony that had a great view. Couldn't have asked for a better view. Short walk and we were on the beach. We had 4 adults and 2 children and didn't find that we were cramped at all. I do have to say that the inside of the hotel could use some updates. The second night of our stay we had heavy rain. All of the windows in the hallway outside of our room had water just pouring in and making puddles on the carpet of the hallway. I did report it to the front desk, but as far as I know they did not come to look at it. I sure this wasn't the first time this happened. The pull out couch was just horrible to sleep on. It felt like you were sleeping on just the springs. We did cook breakfast on the stove but the burners would not stay straight to cook bacon evenly. After all this being said we did enjoy our stay and would not give up the wonderful view for these little problems.
August 20, 2013
Rated 4.0 out of 5.0 by Jone Staff was wonderful
All of the staff at the hotel we encountered during our stay were wonderful. The room was nice and offered everything we needed. I give the food an average but we only ate breakfast one morning and that is the reason we did not eat there again. The staff in the restaurant was a different story and the food was not worth the money.
August 19, 2013