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Rated 3.8 out of 5 by 101 reviewers.
Rated 5.0 out of 5.0 by good Nice Hotel and all the staff were nice as well. The bar was very nice and I enjoyed staying there. Thank you January 4, 2014
Rated 5.0 out of 5.0 by Plwesant stay This hotel is convenient to Quail Springs Mall and to highways to get to other parts of OKC. The hotel is kept up very well the rooms ready for us when we got there. The only thing to detract from the stay was the exercise bike needed repair. January 1, 2014
Rated 2.0 out of 5.0 by Needs new staff Staff is very rude. Platinum elite doesn't mean a thing to them. December 18, 2013
Rated 4.0 out of 5.0 by Great service - comfortable bed, however dirty floors throughout. Front desk service was EXCELLENT! Friendly, kind, etc... the entry floor was noticably dirty... the area in front of elevators, sitting area needed a vacum, the elevator floors were nasty and even the hallways needed vacuming. The room was clean except for the tile in the suite between the living area and bedroom - it was also in need of a good cleaning. This was a lovely property and we enjoyed our stay a lot! It would have been PERFECT if the floors were cleaner. Breakfast was great, however buffett area needed a good wipe down - My server - Levell was top notch! He was so kind and polite! GREAT service by him! December 17, 2013
Rated 5.0 out of 5.0 by Comfortable bed, friendly staff and good rates Our stay was extremely comfortable. All staff was extremely courteous and helpful. The room was very clean and the bed was very comfortable. Due to an ice storm we asked to check in much earlier than the posted check-in time. No Problem!!!! Again, staff was extremely accommodating. I would recommend a stay at this hotel to anyone. The only suggestion that I would offer would be to vacuum the elevators and the hall floors. The room was well vacuumed but sadly halls and elevators were not. However, this would not cause me to steer clear of this hotel, just a suggestion. December 16, 2013
Rated 3.0 out of 5.0 by So So Staff needs the HI training course again. Was not recognized as a Rewards member. At check in the staff member acted as if they didn't care if I stayed there or not. The room was clean and comfortable however one of the lamps was not in working order as well as the clock. WiFi very weak and was difficult to stay connected. On the bright side, breakfast was good for a change. November 23, 2013
Rated 5.0 out of 5.0 by Great staff. Every employee we had contact with was exceptionally kind and helpful, the desk clerks, restaurant staff, maintenance, everyone treated us as though we were a neighbor and friend. Made us feel so welcome. As I'm beginning treatments at ProCure you can't know how the kindness touched us both. Thank you, it so eases the stress and worry of being away from home in an unfamiliar city. As we continue to return to ProCure, Holiday Inn will be our home away from home. November 22, 2013
Rated 5.0 out of 5.0 by Staff was excellent! The hotel was nice and clean but it was the staff that got my attention. From the minute we walked in, we felt special. The first person we saw-the young man at the desk-worked so hard to find the rooms we wanted and even got help from the maintenance mani looking for the perfect rooms. And when there was a light out in my lamp in my room, it was fixed in five minutes. The restaurant staff was excellent and the person at the desk when we left was so nice and friendly. We felt welcomed and at home there and the overall stay was excellent and we will stay there again. Our only minor complaint-no hot chocolate in the restaurant. November 19, 2013
Rated 1.0 out of 5.0 by Not friendly! Wished I would have read more reviews on Tripadvisor as I would have used priority points somewhere else. Upon checkin, Sunday evening around 6 pm we walked into the lobby. There was a young man and a lady at the check in desk. Both were eating their dinner out of a foil pan. Neither said welcome or hello. I said we had a reservation with reward points. At first he could not find the reservation, then did. There were probably only 20 guests that night. We were given 5 th floor, at the far end. Elevator closest to check in sounded like it would not make it and the black carpet was dirty. The room was very nice. There is no customer service. At breakfast, I suppose there were about 10-15 people. Coffee was empty most of the time, eggs were not refilled. No one was even around to ask for items. One more thing, upon checkin they request a credit for for incidentals. They put a hold on our car for $25. When I called on Tuesday morning about it, I spoke with the lady at the desk, she said they always do it. After I questioned her, she gave me the manager and she was not nice at all. My husband is a corporate executive for Walmart and travels frequently. We always stay at Holiday inn Express and I am sorry we stayed at this Holiday Inn. We will from now on at the Holiday Inn Express hotels. Only had contact with two employees and they were not friendly or welcoming. November 15, 2013
Rated 5.0 out of 5.0 by Great service Staff was very pleasant, rooms were very large to suit our needs, breakfast was as good as some restaurants , I will recommend this hotel and us it when I'm back in the area November 13, 2013
Rated 5.0 out of 5.0 by Wonderful weekend! We recently booked our out of town wedding guests at the hotel. Angela, sales manager, was so helpful in putting together a package for our our guests that was absolutely accommodating. The support staff catered to our every need... placing our welcome bags, arranging shuttle service and overall being so helpful in meeting our needs. Will definitely return, and would recommend this hotel. November 13, 2013
Rated 4.0 out of 5.0 by Nice A nice clean room with a comfortable bed. The staff was very friendly. I will be staying here again! November 11, 2013
Rated 4.0 out of 5.0 by good experience All was great, except for poorly working machines in fitness center October 25, 2013
Rated 5.0 out of 5.0 by Wonderful Room - Great Weekend Get-a-Way What a perfect way to escape the real world! Our stay was wonderful. October 16, 2013
Rated 5.0 out of 5.0 by Great all around overnight We absolutely loved this hotel from the time we checked in with the comedic and lovely front desk person, I think her name was Lavure, until the time we checked out the next day. Each staff member that we encountered was happy, helpful, and eager to please. It was both clean and comfortable. Truly, a wonderful place to stay. October 16, 2013
Rated 3.0 out of 5.0 by Ms Our room was clean when we got there. The bed was never put completely back together after that. One pillow left on the floor, spread not put entirely back on. The hair dryer didn't work, we reported it to the front desk and nothing was ever done. I used the iron and then the outlet died. We didn't receive any complimentary breakfast tickets. On the positive side the front desk personnel was always pleasant and helpful. The housekeeping and maintenance staffs just need a boost. October 7, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great location. This was a nice clean hotel in a great location. The bed was very comfortable and the rooms are very nice. The staff was very friendly and accommadating. I will definitely use this hotel when in OKC in the future. October 7, 2013
Rated 2.0 out of 5.0 by Staff was not very helpful The staff was not friendly and was in fact rude when we checked in. I was trying to find out where our event was supposed to be and just because she was having a bad day, she was rude to us and told us what a bad day she had. She didn't look up from the phone or greet me until after I had been standing there a few minutes. Then in the room, the refrigerator was broken and we had problems with the light. I was not impressed by this facility at all. October 3, 2013
Rated 5.0 out of 5.0 by Overall experience This is my first stay at a Holiday Inn and it has been absolutely WONDERFUL. The front desk staff are amazing and my rooms, along with maid service, has been fantastic. Look forward to staying staying here again and again. September 30, 2013
Rated 5.0 out of 5.0 by Great staff The staff was very friendly. The front desk staff was very responsive on check in. The staff at breakfast made sure I had everything I needed. September 29, 2013
Rated 3.0 out of 5.0 by Hotel review Human hair on my wash rags. Too many crickets in the hall. Needs to be cleaner. September 21, 2013
Rated 1.0 out of 5.0 by Bad Stay We were there with a wedding group. Our reservations, made well in advance, were not honored. We were all given the wrong rooms. Several in our group needed handicapped rooms and they were not available. "Computer error" I felt like the staff had no control over any of our needs. They just apologized and we had to make do. I certainly will not recommend this to anyone else. I was initially excited about staying at a Holiday Inn for our wedding trip. I have stayed often at Holiday Inn and was very disappointed with this stay. September 14, 2013
Rated 2.0 out of 5.0 by Not up to usual IHG standards Traveling a lot, I see a lot of hotels, and usually have good luck with Holiday Inn properties. This was not the best. The property itself was fine, but the two queens beds we reserved two months ago were changed to a king and pull out sofa, so that was not that welcomed, and then we saw that the breakfast coupons we were given (as expected) were not valid on the weekend. Being a Saturday night stay, I asked why, and why bother to give them to us if we couldn't use them. After pointing out that the reservation included breakfast, they fixed that, but still, we had the hassle. Then, and this is the real reason for the review, the breakfast buffet was the absolute worst I have ever seen in a supposedly mid scale hotel. The eggs and potatoes were floating in greasy or watery stuff, very unappetizing, and the number of item available were few. Just the basics. And the wait staff was invisible. I seldom don't leave a fair tip, even when helping myself to the food, but I didn't mind skipping the tip completely, since they seemed to skip showing up. September 13, 2013
Rated 1.0 out of 5.0 by Staff needs retraining I arrived late and found the staff at the front desk more interested in talking on the phone than checking in new arrivals. I suspect it was a personal call from the lack of talking on her part. In fairness I was tired and just wanted my room key. But, there was no thank you for being a Platinum Member, no Breakfast coupon, no welcome bag. Then there was checkout .... I was leaving the hotel about 8:20am and asked the front desk for change for the toll road and she informed me that they had no change. The manager was not in yet. No, "let me go to the restaurant and get it for you" just "no. I can't help" Well the next time I'm in OKC that will be my answer when asked about staying there again. No, I can't ! September 8, 2013
Rated 5.0 out of 5.0 by Great Place to Stay The staff is very accomadating and worked with me to accomplish what I needed in the way of rooms. The rooms were clean, beds were great. The only problem we had was the lack of a TV remote in one of the rooms we had. It took until the 2nd day of the stay to rectify that. September 5, 2013
Rated 4.0 out of 5.0 by Wonderful staff and service We stayed at the hotel to attend our friends' wedding. The staff was friendly and accommodating to all of our party and went out of their way to ensure we had a good time. The one issue we all had was the breakfast buffet. The same items were served all four days we were there and it was not kept fresh. Also there was only one type of cereal. With six children in our group this was a problem. August 29, 2013
Rated 5.0 out of 5.0 by YES!!!!! Could NOT have had a better stay ANYWHERE!. ALL staff were great, knew what they were doing, and FRIENDLY. Bar & restaraunt very good also. Will stay again! August 27, 2013
Rated 3.0 out of 5.0 by Nice place, but fix what is broken While the hotel looks rather new, a closer inspection says otherwise. Our door did not lock, even though it appeared to be, a turn of the handle and anyone could walk in. One of the elevators was out of commission which made for a long wait. Others in our group had issues in rooms as well, unworking toilets, etc. Staff was friendly and helpful, but the maintenance department needs a serious overhaul. I might stay there again if I had too, but with the choices in the area, I'm sure there is something better. August 21, 2013
Rated 5.0 out of 5.0 by Great stay The staff was great clean room food was great I will stay here again and recommend this hotel to others August 17, 2013
Rated 3.0 out of 5.0 by Poor service, Good facilities Nice facilities. Clean. Poor service. There seemed to be a disconnect between the night and day shifts at the front desk. We were in town for an extended weekend for a family event and each day people in our group had to deal with customer service problems. We received conflicting messages and were reprimanded by a particular front desk staff member multiple times during her daytime shifts. The actual issue was that she was either ignoring or unable to identify information we'd confirmed with other staff members. For example, we were supposed to receive breakfast passes rather than pay for the poor-quality buffet, as well as receive late check-out. (hotel was empty, so should never have been an issue). These should have been easy things for customer service to coordinate but everyone in our group was exasperated by the lack of assistance and need to argue every day. Overall, the facilities were good. Front desk service was either good or horrible (depending on the night/day shift). Food was poor; eat elsewhere. No recognition for Platinum Elite status. August 2, 2013
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