Rated 3.5 out of 5 by 117
Rated 2.0 out of 5.0 by Travel24701 Never hold a Conference Here!
I held a conference/seminar at this hotel last week. The sleep room and related accomodations were what was expected of any Crowne quality hotel, but the banquet coordinator and seminar setup was horrendous! We were contracted to be in a large conference room on the lower level of the hotel, which was a perfect size for our function and was in our contract (I showed a copy to the banquet manager). A larger group rented the room next to us, and requested that our contracted room be used for their lunch buffet. Banquets proceeded to move our function into the back of the cafeteria/restaurant, unbeknownst to us. The room we were moved to was approximately the size of a large sleep room, and in absolutely no fashion would hold 20 people and 6 extra tables of supplies which were required for the course. I spoke with the banquet manager, who stated that she "could put us wherever she wanted us", and we had to make it work. We went ahead and set up the seminar the evening before as usual, and when we returned the next morning, everything had been moved out of the conference room. Space does not allow for a full description of the mess and drama which was associated with trying to host a course at this hotel. Long story short, neither I nor my company will EVER hold a seminar or conference at this hotel again. I teach seminars all over the country, and this was the WORST experience I've ever had!
August 28, 2013
Rated 5.0 out of 5.0 by Sayra44 A spectacular place to stay in Oklahoma City!
The staff and service at the Crowne Plaza Oklahoma City surpasses that of any hotel I have stayed at. A very clean and well maintained hotel. Kudos to everyone I came in contact with.
August 26, 2013
Rated 2.0 out of 5.0 by Unimpressed123 Not a great 1st experience
Stayed at Crowne Plaza for a sporting event last weekend. We chose the double-bed option. There was no fridge (which was hard, since we had snacks and water bottles that we then had to keep on ice instead.) There was no microwave. Our room was right by the ice machine and elevator, so it was constantly loud. The stopper in the sink did not work. The beds weren't even queen size, and were hard as a rock. There were no towels by the pool (had to ask them to replenish.) I'd say overall, not a very good impression. Even at a group rate, we still paid more than most hotels we've used for previous trips, though there was FAR less offered. The only compliment I have is that the group breakfast provided was excellent.
August 22, 2013
Rated 3.0 out of 5.0 by ARod2123 Good from far but far from good
You can tell from just walking in this Hotel, that once, a lonnnng time ago it was a great Hotel. Now its just very out dated. Even the elevators are very very small and uncomfortable when 4 or more people are in it at a time. The Rooms are very clean and nice updated furniture but no mini fridge. bathrooms are somewhat updated but very small. The sprinklers for fire emergencies are very low, I hit one on accident taking off a shirt and thanked my lucky stars I didn't break it and created a huge mess. The Staff is very nice from beginning to end had no bad marks of the staff, very helpful, fast and actually knew what they were doing. Pool area is nice, lots of chairs and pretty good sized pool. Hot Tub was a little out dated and small and jets don't work. I used my reward points to stay here so I cant complain to much but next time I use my reward points I will be staying at the Holiday Inn Express. Its less fancy but from my experience a lot more updated, free breakfast and a mini fridge.
August 21, 2013
Rated 3.0 out of 5.0 by BKC001 Decent Stay
I have stayed in the tower and I have stayed in the pool rooms. Each have their pros and cons. The tower is cheaper but has 10X more noise from all directions.
The pool rooms are more secluded and have a lot less noise. During the summertime they are too humid and your sheets feel wet. And during the winter the walk out to them is freezing cold.
I would say book the pool rooms in the spring and fall when it is 70-80 degrees out.
August 18, 2013
Rated 4.0 out of 5.0 by HanoiIG Well worth the (cheap) price
The Crowne Plaza is out on a ring road near and "edge city." The room was quite large and the bed "sleepable." Service was amazing as whenever we needed something, they brought it right away.
No breakfast but it was easy to find. Staff helped me find the New York Times which made our Sunday a perfect day.
August 16, 2013
Rated 3.0 out of 5.0 by Bilbo1 Inconsistent housekeeping, where's the Crowne Club welcoming buffet?
Great checkin and checkout, housekeeping missed a few items, not consistently good. Breakfast is great! Worst thing was the Tuesday welcome buffet for Crowne Club members that I have enjoyed over the last couple of years was discontinued. That was one of the things that made me come back. I may have to look elsewhere next time, as it's pricey and in need of a facelilft.
August 12, 2013
Rated 1.0 out of 5.0 by DrDanTX Stay away from Crowne Plaza OKC
This is my second time staying at this Crowne Plaza and the first stay was horrid, but this was even worse. When I checked in I told the desk manager about my experience last time, when I presented and the audio was terrible and nothing was done about it. She called the banquet manager, who is useless, and we went down to the room and I pointed out some water stained tiles, which she replied "I don’t think they're that bad." This should have been my first sign that trouble was brewing.
The next day I head downstairs to eat, which the first time was terrible because the waitress ignored me because she was flirting with some construction guys, but I let that go knowing everyone needs love right. Well, this time the server (a different one) was straight up rude. She only filled my coffee cup once, it wasn't busy but she just kept walking into the other dining area. The buffet is gross. The eggs are runny, the sausage looked like they were swimming in a pool of grease, and the oatmeal had this crusty film on it. They only have the buffet for $15.00. I paid that much for coffee and two little boxes of cereal. I will never go back. I had to track her down to pay and then she took the pay sleeve and just kept walking around. I had to stop her and say “Could you run it, so I can leave please.” The she ran and shot me a dirty look.
Also, they tout that they have Starbucks in the lobby. BTW, it is never filled and was empty each time I checked. Ridiculous how this property is run.
During my presentation, there is NO audio. Not bad audio, but NO audio. Fortunately, my coordinator contacted the banquet manager, same one from yesterday, she told the coordinator, "I guess I should have listened to him yesterday when he said he had problems." She called the a/v people, which are off-site, and an hour-and-a-half later the audio was working. My presentations represent me and this hotel is not worth anyone’s business, let alone looking like you represent a substandard product. Go elsewhere. Go to a hotel that listens to its customers and cares about quality and professional presentation.
August 5, 2013
Rated 3.0 out of 5.0 by SusieQ61 Good Value with Mediocre Service
Although the room was clean and attractive, the lobby is uninviting. The hotel breakfast was dismal at best. We extended our stay, but the staff did not record that. Therefore, our room was not cleaned on the final day. As we did not receive our invoice under the door in the morning, I wonder if they did know we were staying and short staffing prevented housekeeping.
July 22, 2013
Rated 5.0 out of 5.0 by ChooChoo Always a great room!!!
Enigma Lounge is awesome! Food is great! Breakfast buffet is always hot and fresh.
July 18, 2013
Rated 4.0 out of 5.0 by SmittyOK Check IN
Three in the afternoon and my room was not available and had to take a lesser room at the same cost.
July 8, 2013
Rated 1.0 out of 5.0 by Mh2013 Hotel in need of remodel
Upon arrival the front desk used walkie talkies to see which room to put us in. Despite having a poolside reservation, we were given a tiny room with two tiny beds which was not poolside. After complaining about the room, we were given another small room with a rollaway bed, which was adequate but not luxurious in anyway. Ceiling had visible water damage stains in our room. Also, ceilings were very low. Elevator was very small and it was nearly impossible to get the cart inside the elevator and get the elevator to close. Ceilings were barely tall enough for the baggage cart. I would not recommend this hotel for the price I paid, I expected more.
July 6, 2013
Rated 5.0 out of 5.0 by lgened Great Experience
Wonderful recognition of Priority Club members. Hand Written welcoming letter, upgrade without request, free Internet, and a buffet breakfast included.
July 3, 2013
Rated 5.0 out of 5.0 by SA81 Great hotel
Great hotel and a staff that makes you feel like you are at home. Rooms are comfy and spotless. Nice plush beds and towels.
I will be staying here again because of my wonderful experience. Also the food at the restaurant was great too. Keep up the good work.
June 21, 2013
Rated 5.0 out of 5.0 by Msmedi8tor Always Great
I stay at the Crowne Plaza almost every time I am in the City. They have the most comfortable beds of any hotel I have every stayed in. The staff is always professional and courteous. I've never had to wait longer than a few minutes to get checked in and if I've ever had an issue they are quick to address it and make it right. I highly reccommend Crowne Plaza to anyone.
June 18, 2013
Rated 4.0 out of 5.0 by KYAZFan Tornado Experience
My daughter and I were impressed with staff during the May 31, 2013 tornado experience. Will definitely stay here again and recommend to anyone going to OKC. Thanks again for keeping and making us feel safe during this experience.
June 10, 2013
Rated 5.0 out of 5.0 by CJH1969 Most Recent Stay
Excellent place to stay. I stay here often on business and I wanted to say thank you for the new treadmill. Since my work requires me to travel so much getting some physical activity in is essential for me when I am not working. Walking outside is not always optimal because of weather, automobile traffic, and transients in the area so having a place to exercise is important to me. As always your staff is excellent. They are polite, patient, and understanding. I know that because you are such an excellent establishment you book up quickly but your staff makes every effort to accomodate me when they can. The rooms are always clean and may at times have a small issue like a tub that won't drain or a toilet that won't flush but when I ask someone is always prepared to get it fixed. Thank you for hearing my request and getting that treadmill. Thank you for being so patient with the many many guests that filter through your hotel especially with the most recent disasters that have hit the area.
June 10, 2013
Rated 1.0 out of 5.0 by sfclrc lousy policy
i'm a platinum elite member for years. I always check the cancel policy. your property for the "best flexible" rate is different than ALL other IHG properties. when I called to plead my case I was blown off by your staff. I am enraged and will NEVER stay at your crown plaza, nor any crown plaza.
and now to boot-I cant even get a copy of my bill.
you people suck.
June 10, 2013
Rated 5.0 out of 5.0 by SGTTony Tornado Outbreak
I was a guest during a recent tornado outbreak. Your entire staff
handled the situation with extreme professionalism. Job well done!
June 2, 2013
Rated 5.0 out of 5.0 by TornadoCouple Tornado Couple
Our home was hit by the Shawnee Tornado May 19. We spent the night at the Crowne Plaza two nights later. We came in late and left early, so we didn't get to enjoy all your wonderful amenities. Even though we were late and tired and dirty, the staff treated us like royalty. The bath was warm, the bed was cozy, and breakfast was nice. Thank you for providing a little oasis during this difficult time.
May 31, 2013
Rated 2.0 out of 5.0 by DisappointedUnimpressed Unclean room and unchanged linens
Our reserved room was given to another guest. The room we received was unclean with dirty dishes in the entry. The bed linens were not changed and the shower was dirty. The staff was apologetic and worked to make our stay better.
May 22, 2013
Rated 2.0 out of 5.0 by Jinxed45 If you don't need a TV, lights or outlets, this place is excellent.
The first thing I always do when I walk into a room is turn on the TV. I clicked the remote… nothing. I pushed the button on the TV… nothing. So, I attempted to turn on the lamp on the desk that was plugged into the same outlet to see if it worked… nothing. I checked that everything was plugged in and there was a good connection, then I starting giggling the plug to see if there was a short. Sure enough, the light would flicker and the little lamp on the front of the TV would come on then turn off again. I called the desk and they immediately sent an "Engineer" to fix the problem. He was totally clueless. I told him there was a short in the plug but obviously he didn't believe me. So, he swapped out the TV for another one. That didn't work. He replaced the batteries in the remote. That didn't work. He brought me another remote, giggled the plug and the TV popped on... at least until he walked out of the room. By this point, I had had enough and went to bed because I drove all night from Alabama on one hour of sleep in order to see my father who was dying in the hospital. My daughter was most unhappy the next morning because none of her electronics were charged because they too were plugged into this one main outlet that had about six outlets attached to it. As we left that day, I told the lady at the front desk the ordeal from the previous night and I asked her to please replace the plug while I was gone. I spent the entire day with my dad at the hospital and got to the room late. All I wanted to do was relax for just a little while, watch TV and try to discover what was going on with the weather, especially since there were tornadoes all over the place. Obviously, my glorious “Engineer” didn’t find any problem with my plug so he left it alone. I complained as I checkout and received the normal smile and apology for any inconvenience. Other than my experience, the room was great. I would say that under normal circumstances, this room might be worth what I paid; however, in my case, it certainly was not.
May 22, 2013
Rated 3.0 out of 5.0 by CJH69 Guest Experience
I always stay at the Crowne Plaza Hotel when I am in Oklahoma City. The staff are always friendly and proffessional. The rooms are always clean and the beds are comfortable. My only complaint is the fitness room. It needs newer equipment or at least fix the broken equipment. Living out of a suitcase and working on the road this is my only avenue to get physical exercise. I wouldn't think this would be a big deal to take care of.
May 20, 2013
Rated 5.0 out of 5.0 by LA48 Clean, comfortable bed, affordable, friendly staff
This Crowne Plaza is my hotel of choice. It is centrally located and provides a comfortable room, bed as well as being very affordable. The staff always go out of their way to make my staff a positive experience. I return to this hotel with each Oklahoma City stay.
May 19, 2013
Rated 4.0 out of 5.0 by AReim Good
Have stayed here before, was pleasantly surprised this time to find a fridge in the rooms. That has been my only complaint in previous stays. I like to have room for leftovers/water bottles!
Our room was close to the stairwell, and we heard walkie-talkies for several hours during the night, but I felt safe - the hotel is in a great location - and I got my money's worth.
May 16, 2013
Rated 5.0 out of 5.0 by Tweety25 Fantastic evening
Walking distance to Dave n Busters which was great for dinner n fun. Room was comfortable. Staff was friendly n helpful.
May 11, 2013
Rated 1.0 out of 5.0 by Leroy52 My stay at the OKC Crowne Plaza
The pictures on the web were not accurate. The overall cleanliness of the hotel was very poor and I considered changing hotels for the second night I stayed. The fitness center, elevators, and the floors were disgusting.....I am being serious!!!
I woke up in the middle of the night to the sound of staff radios right outside my door for some reason. There is a return air duct in front of the door and you can hear everything going on in the hallway, and vice versa...
No coffee in the lobby, oh wait, yes there is... Starbucks in a thermos for $3.00 per cup...
If I could reverse the charges on my credit card without a hassle I would do it.
May 8, 2013
Rated 2.0 out of 5.0 by Indy317 Not very good service...
The hotel itself was nice. My issue is that I have been a Priority Club member for over 5 years and travel a LOT due to nature of my job, and this is by far the worst serivce I've received. I've only stayed at hotels under the IHG Brand and this was the FIRST time I was not offered a goodie bag or small perk upon check-in, even though I was recognized as a member by the front desk lady. I later found out that my co-worker who was also staying at this same hotel was given free breakfest passes upon check-in. I do not know if he's a member, but I know I am and NADA. Very disappointing.
May 7, 2013
Rated 1.0 out of 5.0 by RunnersBeware Sleepless in OKC
I chose this hotel because they were listed on the OKC Memorial Marathon website, shuttles to and from the race were being offered along with a race discount and I'm a priority club member. Upon arriving and checking in, we were greeted with a smile by the assistant manager on duty, which appeared to be frazzled, but friendly. We received our room keys and headed up. The room was clean, but the air conditioner wasn't working. Someone was sent up to fix it and got it working fairly quickly.
The room was on the second floor near the front of the hotel, just beside the entrance awning. Hearing noise and traffic of other guests coming in the entrance, I called downstairs and asked if I could change rooms, knowing that with a 4am wake up would come early and I was trying to be placed in a quieter room. I was told the other rooms were being cleaned and to check back after dinner and they would change my room, no problem. I had asked if I could reserve one of those rooms because I definitely wanted to change and I was told no, it wouldn't be a problem.
After dinner, the hotel lobby was completely full. When I inquired about changing rooms, the same person then told me they had booked all the rooms and I would not be able to change. I wasn't happy.
Hitting an early bedtime for the race, we were soon awakened by very loud guests talking and partying outside and in the hallways, the sound of several motorcycles revving engines, and the air conditioning was not working again. A call to the front desk just before 2am assured us that they were trying to regain control of the rowdy guests. That didn't happen very quickly. This continued until 4am. Needless to say, we did not get very much sleep, maybe 3 hours total, which then negatively affected our race performance. The motorcycle group was still partying when we caught the shuttle just after 5am.
I'm in disbelief that a hotel would book two groups on the same weekend that are so completely opposite in nature. Runners, who need sleep for a very early morning race, and a motorcycle group who, VERY obviously, are on a completely different schedule. All of the runners from the hotel that night were not happy at all with the situation.
Even if this hotel makes it back on the map for next year's race, I won't be booking my stay here.
May 6, 2013
Rated 1.0 out of 5.0 by RunnersBeware Horrible Marathon Hotel
I know hotels can't control who reserves their rooms, but it was unfortunate that this Crowne Plaza had booked a boisterous motorcycle club on the same night before the OKC Marathon. Seeing as how they were on the list of preferred hotels on the OKC Marathon Website, offering a special rate for runners, and with me being a Priority Club Member, I was counting on a quiet evening of rest before running an event that I've trained months in advance for.
The staff seemed to be in a perpetual state of chaos, but they were very sympathetic and upon checking out they did comp the two rooms I had reserved, which was very fair, but by that time the damage had been done. Only 3 hours of sleep in a room with faulty air conditioning, and noisy neighbors and crotch-rocket engines revving all night long, my marathon experience was abysmal.
And beyond the shuttle service, there was almost nothing else about the hotel that catered to the marathon crowd, especially the breakfast.
I stayed with a competitor last year that was much more accommodating - offering very quiet rooms, shuttle service, and a full breakfast with hot and cold items for runners starting around 5:00 am. The competition has earned my business for future trips to OKC, especially any trip that requires a good night's sleep.
May 3, 2013