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Rated 3.9 out of 5 by 276 reviewers.
Rated 2.0 out of 5.0 by Pitiful Afternoon Shurttle Service (Repeat) We often stay at this hotel because of its convenience to the airport and the rooms and staff are always very nice. As normal, the rooms were clean and the hotel staff was very helpful and courteous. We used the shuttle a few days ago in the morning for a ride to the airport, and as usual, the morning shuttle driver is very punctual and nice. The problem begins when you return and try to get back to the hotel if your travels have you requesting a shuttle in the afternoon. The first week of December was our first bad experience. We called for a shuttle and after 3 phone calls and an hour later, the driver showed up. She said that she was never notified that we needed to be picked up. Yesterday (2/6) i made my first phone call at 1:20 pm. After 4 phone calls and 55 minutes the hotel told us to take a cab. We got in a cab and as we were rounding the corner by the Holiday Inn, we saw the shuttle sitting at Staybridge Suites. I guess the driver had better things to do than do her job. The hotel staff was very apologetic and paid the cab fare. February 7, 2016
Rated 5.0 out of 5.0 by Very nice staff The staff at this hotel is wonderful. The only thing I saw that needed attention was the pool - it was pretty dirty (dead bugs and a couple of water bottle lids floating around). The room was very comfortable and quiet, and the breakfast was really good. February 3, 2016
Rated 5.0 out of 5.0 by Great Stay Excellent accommodations! Great location - close to the outlet mall! The restaurant needs better management -- a staffer from the front desk had to cover the bar and the restaurant - apparently someone didn't show up. This staffer did a great job -- just seemed like it was a bit much for one person to have to handle. Food was really good and a good value. Ready for the next trip. February 3, 2016
Rated 4.0 out of 5.0 by Great location and ease to get around Great location and really ease to move around. Nice with good food in striking distance. January 14, 2016
Rated 4.0 out of 5.0 by A great Place to stay If you are staying in the OKC area I would recommend this hotel. The staff at the reception desk were especially helpful in the early morning. As a Platinum member for the last 9 years, I appreciate them going the extra mile on my behalf. The next time I am in town, I will make it a point to stay at this hotel! Thank you January 10, 2016
Rated 3.0 out of 5.0 by Nice room, very poor restaurant service Stayed 3 days in mid-November 2015. While the room and front desk staff were fine, the food service for breakfast was very poor. We were attending a conference at the hotel, therefore it was much handier to have breakfast at the hotel. The first morning it took quite a while (10 - 15 minutes) to get waited on after we sat down and the food came out just a few minutes before we had to go. Since we had arrived ~ 50 minutes before our conference started, I thought that was plenty of time. The second morning we got there about 1 hour early and ordered after a short wait. We waited and waited and waited - something was said about the cook losing our order - again we had to inhale our food just to make it to our conference. 3rd time's a charm - right?? Wrong The third morning the wait was almost acceptable but my wifes order came out wrong and cold. There was no time left to remake the order so she just ate it. This meal was comped so there was an attempt at restitution. All in all, the front desk staff was fine, the room was fine but the food service was unacceptable. If we would have had 1 bad morning out of 3, I would have accepted it as someone having an "off" day. 3 out of 3 bad experiences - in a row - not someone having a bad day rather poor management of the food service. Because of this experience, I will try the hotel next door on my next stay in OKC. January 4, 2016
Rated 5.0 out of 5.0 by great service and great rooms The greeting when i walked in was of great service and so was the room it as of excellent service January 4, 2016
Rated 4.0 out of 5.0 by Business Stay Hotel room was fine, house cleaning forgot I was there, Service was not what I have experienced at Holiday Inn or HIE hotels in the past. December 22, 2015
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