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Rated 4.0 out of 5 by 193 reviewers.
Rated 5.0 out of 5.0 by Great overnight for families with kiddos! Our children loved swimming and playing in the waterpark. October 21, 2014
Rated 2.0 out of 5.0 Nice hotel but bad Management The manager there that is named Kenneth needs to work on his attitude with guests. My Card was charged extra charges because of his night audit team not doing their job right. When I told him about this he did not once apologize, was rude and showed a lack of empathy. I stay at IHG brands majority of the year and have been Platinum for a couple years now, I stay more than I do at my own house and this one treated me worse than any other IHG brand hotels ever have. Most go above and beyond to fix their errors and then offer to make up for it. If he what they consider "good management" then I or my team will no longer be coming back to this establishment. October 21, 2014
Rated 2.0 out of 5.0 by Disappointing Restaurant/bar is closed....parking is a hassle...front desk clerk is curt. Rooms are nice/clean/quite. October 20, 2014
Rated 3.0 out of 5.0 by Disappointed - Omaha This hotel is for tourists and kids - strange breakfast arrangement, no USA Today, no coffee in the lobby. Disappointed Platinum Member. Won't stay here again. October 19, 2014
Rated 4.0 out of 5.0 by Great place to stay while visiting the Omaha Zoo The hotel provided my family and I outstanding customer service. The facilities were in great condition and the location was perfect for exploring downtown. We found several family friendly locally owned restaurants less than 5 minutes from the hotel. During our stay the only complaint that we had was the amount of noise that you could hear from people walking the hallways and room above us. Once it became late in the evening I contacted the front desk and they were extremely responsive to what they could have influence on. The waterpark inside the hotel is an added bonus. There is also a hot tub for the parents. Definitely valuable in tiring out the kids before they went to bed! Surprisingly breakfast was not inclusive to the stay. October 16, 2014
Rated 2.0 out of 5.0 by Dirty carpet and heater set off smoke alarm We had planned to stay two nights but checked out after one. The only plus -- the Omaha skyline.... October 15, 2014
Rated 5.0 out of 5.0 by Perfect My family and I had a great mini vacation at this hotel for a weekend. My 3 year old daughter loved the water park area and mom and dad loved the comfy beds! October 15, 2014
Rated 5.0 out of 5.0 by Great place to stay with kids This was a great hotel to stay in. It was very clean and updated. the staff was pleasant and helped us with whatever we needed. Our kids loved the waterpark and pool area; it is perfect for younger children. October 14, 2014
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