Rated 3.0 out of 5.0 by curlygirl41 Disappointed
We had heard about the water park from friends, but we were a bit disappointed. The kids loved the slide and the whirlpool, but the regular pool wasn't very big and was cold. The hot tub wasn't nearly as hot as a normal hot tub, but we couldn't take kids under 12 into it. My 5-year-old spent the whole time shivering.
We were awakened at 1am by what sounded like a band (a good one) in the bar downstairs. We finally called the front desk at 1:40 and they said it would be over at 2:00, so they clearly knew what was going on. We were very frustrated!
Check in took a very long time. Staff was great but overwhelmed.
May 17, 2013
Rated 5.0 out of 5.0 THANK YOU!
Thank you very much. I used my reward points for a friend of mine. She and her husband had to travel to Omaha because her husband was sick and this hospital was the hospital where he had been previously been seen. The stay was good and they appreciated Holiday Inn and their Organization allowing them to use my points and save them money. Their stay was short and unfortunately the outcome not positive but Holiday Inn helped them make the best of it. Thank you Omaha Holiday Inn and IHG for helping my friend in their time of need.
May 10, 2013
Rated 3.0 out of 5.0 by B135687 Review
I was shocked when I went down to the sports bar to pick up my food and take it to my room that I was charged a $1.00 take out fee. You are reading this correct. I ordered food from my room, went down to the bar to pick it up, and was charged $1.00 to do so. After asking the bartender why I was charged that he said that it was for the packaging material of the food. I asked him if I was the only person to question this charge and he said "no a lot of people do. I tell my managers about it but they never do anything." The next morning I brought it up when checking out and the front desk staff also seemed very taken back by this. I was offered a free breakfast, but didn't have time to stop and eat, and she then offered me a drink . This was a nice gesture to make up for the ridiculous charge, but the overall principle of it still left a very negative impression on me.
I also found it ridiculous that throughout the hotel there are signs encouraging to "be green" and to conserve, and then my food was given to me in a styrofoam container. I thought that surely we all know how bad styrofoam is for our environment... but apparently not.
May 6, 2013
Rated 3.0 out of 5.0 by JMcCon Ok, but a couple of issues
Nice location, clean facility, nice size room. That's where it ends. Twice we had to go back to the front desk as our keys did not work....even though we stayed 4 nights. Biggest complaint is the parking. You are given a parking permit to place in your car but obviously it's not enforced. We came back to the hotel late evening and could find no where to park!! TD Ameritrade gamers took all the spots! Why issue parking permits and then let non guest park in your lot?? We travel to Omaha a lot....not sure if we'll stay here again.
May 5, 2013
Rated 4.0 out of 5.0 by Eisus Great service.
I was getting ready to write to corporate and still will if you want me to. My husband and I both commented on all the staff who we were in contact with. The people at the front desk were so helpful in driving us to the Union Station and back and were willing to drive us to the scupltures if we wanted to. The day we were there it was cold and windy and we appreciated them driving us rather than trying to find were we needed. to go. The lady who waited on us Friday morning was so full of local information and telling us of even more places than we had planned on going. Her name was Debra and we told her she was the best advertisement for Omaha they could have. All the people in the restuarant were friendly and nice and very helpful. You are very blessed to have such a good staff and if were are able to come back we will stay at your hotel simply based on the staff that was there. The hotel was also very nice but the staff is what makes it stand out. Please compliment them all for us.
April 25, 2013
Rated 5.0 out of 5.0 by seventhhorse GREAT weekend get away
Beautiful clean hotel. A bit strict on hot tub rules but friendly about it. We used the free shuttle service and it was right on Time. Everyone was friendly and quite willing to help. My daughter had a great time playing in the water park!
April 19, 2013
Rated 4.0 out of 5.0 by Kee1977 Great location
I really enjoyed my stay here. I was in town for business and the location was perfect. It was a couple miles from my meeting and also allowed for easy and quick access to the airport. The room was clean and I appreciated the Priority Club benefits. Will definitely stay here again.
April 18, 2013
Rated 4.0 out of 5.0 by thgopokes Great Place
Very handy place for our needs, we had several rooms with high school students visiting the local university and everything was pretty good once we got in our rooms, there was some confusion that resulted in having to change plans while it took quite a while to straighten out but once that was taken care of, thanks to a young man, I wish I could remember his name, he straightend thing out when a manager was to busy to fix it. Rooms were clean, water park was really for younger kids but it entertained even our more stuffy kids. The staff at the ajoined cafe was marvelous. All in all pretty good stay.
April 14, 2013