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Rated 4.0 out of 5 by 171 reviewers.
Rated 5.0 out of 5.0 by Great Customer Service! We had a cancellation challenge with the on-line reservation we made with a non-Holiday Inn travel site and Jesse and her manager at the Omaha Downtown-Airport went to bat for us! Holiday Inn has earned my loyalty with their willingness to resolve this issue! The location of this HI is ideal -- we walked back to our rooms following the Eagles concert and prior to the concert the HI shuttle took us to the Old Market where we enjoyed a delicious meal at J's on Jackson on the recommendation of the HI staff. The shuttle returned to pick us up after dinner and delivered us to the Century Link Arena. The following morning we had a huge breakfast at very affordable prices, again at the recommendation of the HI staff, at the 11-Worth Café on Leavenworth St. Couldn't recommend this place more! September 11, 2014
Rated 5.0 out of 5.0 by Great service Awesome energy and smiles. Very helpful and wonderful accomodations. Shuttle service was very helpful and convenient September 9, 2014
Rated 5.0 out of 5.0 by Room was clean and good sedrvice Stayed here before always been clean and friendly. September 9, 2014
Rated 4.0 out of 5.0 by Nice Room, fun for the kids I enjoyed the hotel very much. It was clean and comfortable and the water park was a lot of fun for the kids. My only complaints are that our room was on the second floor right behind the sign and it obstructed our view and it was kind of expensive compared to others. September 8, 2014
Rated 5.0 out of 5.0 by Comfortable beds The beds were heavenly. I had the best nights sleep. September 6, 2014
Rated 5.0 out of 5.0 by Great Service!!! Customer service was excellent and the water park was a huge hit for our daughter. September 5, 2014
Rated 1.0 out of 5.0 by It was an experience... The facts about this hotel: What's good: Looks beautiful. Feels nice. Excellent accommodations. What's bad: The indoor pool closes when its storming outside because lightning can get through the ceiling vents. If you plan for the water-park, review the weather. Also, If the weather is bad, expect the staff not to care and not offer any type of assistance. Expect the hotel manager to use words like: "I can't do anything", which is likely true - As Henry Ford said: "Whether you believe you can or you believe you can't, you're probably right!". September 5, 2014
Rated 5.0 out of 5.0 by awesome bed and Pillows great place to kick back and enjoy yourself the pool area was awesome and the hotel staff were amazing! September 4, 2014
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