Rated 4.0 out of 5 by 195
Rated 5.0 out of 5.0 by MelMel2014 Recommend this Hotel
Wonderful and a lot to do at this hotel. Internet could be iomproved but overall stay was for 4 weeks and was great for buisness traverlers.
October 27, 2014
Rated 4.0 out of 5.0 by Marylouise50 Nice size room and very comfortable.
Great room and the price was very reasonable. Water park was awesome! The only issues were the amount of time spent waiting for the elevator and limited parking
October 22, 2014
Rated 5.0 out of 5.0 by 1Tomboy Great overnight for families with kiddos!
Our children loved swimming and playing in the waterpark.
October 21, 2014
Rated 2.0 out of 5.0 Nice hotel but bad Management
The manager there that is named Kenneth needs to work on his attitude with guests. My Card was charged extra charges because of his night audit team not doing their job right. When I told him about this he did not once apologize, was rude and showed a lack of empathy. I stay at IHG brands majority of the year and have been Platinum for a couple years now, I stay more than I do at my own house and this one treated me worse than any other IHG brand hotels ever have. Most go above and beyond to fix their errors and then offer to make up for it. If he what they consider "good management" then I or my team will no longer be coming back to this establishment.
October 21, 2014
Rated 2.0 out of 5.0 by Really?? Disappointing
Restaurant/bar is closed....parking is a hassle...front desk clerk is curt. Rooms are nice/clean/quite.
October 20, 2014
Rated 3.0 out of 5.0 by Froggy24 Disappointed - Omaha
This hotel is for tourists and kids - strange breakfast arrangement, no USA Today, no coffee in the lobby. Disappointed Platinum Member. Won't stay here again.
October 19, 2014
Rated 4.0 out of 5.0 by Omaha Fans Great place to stay while visiting the Omaha Zoo
The hotel provided my family and I outstanding customer service. The facilities were in great condition and the location was perfect for exploring downtown. We found several family friendly locally owned restaurants less than 5 minutes from the hotel. During our stay the only complaint that we had was the amount of noise that you could hear from people walking the hallways and room above us. Once it became late in the evening I contacted the front desk and they were extremely responsive to what they could have influence on. The waterpark inside the hotel is an added bonus. There is also a hot tub for the parents. Definitely valuable in tiring out the kids before they went to bed! Surprisingly breakfast was not inclusive to the stay.
October 16, 2014
Rated 2.0 out of 5.0 by pj38 Dirty carpet and heater set off smoke alarm
We had planned to stay two nights but checked out after one. The only plus -- the Omaha skyline....
October 15, 2014