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Rated 3.8 out of 5 by 94 reviewers.
Rated 5.0 out of 5.0 by Relaxing on a comfortable bed and great service Everyone was great and helped us find our way to Cooperstown and the Baseball Hall of Fame. July 24, 2014
Rated 5.0 out of 5.0 by Replace the shower head in room 108 How do I apply my current IHG reward points to my next room reservation in Niagera Falls on Monday August 4th? July 24, 2014
Rated 5.0 out of 5.0 by Super Service Everything was great, as we've come to expect of a Holiday Inn...but I particularly want to mention a spectacular employee. Russell works in the restaurant in the mornings. After my first buffet, he knew that my husband did not awake early, and I would be taking a muffin and orange juice back to him in the room. Each morning he greeted me pleasantly, asked me if I would be taking breakfast to go, and put things together for me to take back to the room after I finished my own breakfast. The fact that he remembered me was lovely...the fact that he remembered the breakfast to go and that he needed to put the juice in a container with a lid (when there were none available on the buffet), made the stay just that much more personal. Please thank Russell again for us and enjoy his great service if you stay at this great location! July 23, 2014
Rated 1.0 out of 5.0 by Very disappointed In short: The room was not cleaned at 2 pm because the staff didn't get to it. I was disgusted at this point, so I cleaned my own room. I was afraid to use the toilet because it looked like it wouldn't flush. The toilet seat was coming off the hinge. The little league baseball players were roaming the halls July 23, 2014
Rated 5.0 out of 5.0 by Great service I had a very comfortable stay, with excellent customer service from all the staff. July 21, 2014
Rated 1.0 out of 5.0 by Misleading location and branding We were misled when making a reservation on line to stay in Cooperstown while visiting the Baseball Hall of Fame. This property is not in Cooperstown; it's about a 30 minute drive on country roads from Cooperstown. This is NOT an example of a Holiday Inn brand! This hotel was filty dirty, old and outdated. There is no elevator so if you arrive after 6 pm you will likely have to carry your bags up the stairs. The desk staff response to why no elevator was that they 'leased the property and could not make any improvements". The lobby is dirty and tired; the front desk uniforms are generally wrinkled and stained. The room was very dirty, dusty with dead bugs on the bathroom floor and a rust stained tub. There were stains on the bedroom ceiling, lampshade, bed cover and the carpet and there was moveable dust on all surfaces as well as patched holes in the walls. July 21, 2014
Rated 4.0 out of 5.0 by THANK YOU The staff were very helpful with getting us a new room when my son hurt his leg in a baseball game and could not get up the stairs! thank you so much!!! Also the cleaning staff were very friendly and very helpful getting things we needed. The pool/ and picnic/play area was great for our ballteam. My only complaint was showers/tubs....they were a little YUCK. THANK YOU. July 16, 2014
Rated 3.0 out of 5.0 by Convenient to All Star Village Very little value for the money, although only a short drive to All Star Village; hence the price. Staff was friendly and courteous, which is the only positive about the stay. July 15, 2014
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