Rated 3.8 out of 5 by 90
Rated 5.0 out of 5.0 by HARPERS FERRY Great service
I had a very comfortable stay, with excellent customer service from all the staff.
July 21, 2014
Rated 1.0 out of 5.0 by BJM1217 Misleading location and branding
We were misled when making a reservation on line to stay in Cooperstown while visiting the Baseball Hall of Fame. This property is not in Cooperstown; it's about a 30 minute drive on country roads from Cooperstown.
This is NOT an example of a Holiday Inn brand! This hotel was filty dirty, old and outdated. There is no elevator so if you arrive after 6 pm you will likely have to carry your bags up the stairs. The desk staff response to why no elevator was that they 'leased the property and could not make any improvements". The lobby is dirty and tired; the front desk uniforms are generally wrinkled and stained. The room was very dirty, dusty with dead bugs on the bathroom floor and a rust stained tub. There were stains on the bedroom ceiling, lampshade, bed cover and the carpet and there was moveable dust on all surfaces as well as patched holes in the walls.
July 21, 2014
Rated 4.0 out of 5.0 by MLBMOM THANK YOU
The staff were very helpful with getting us a new room when my son hurt his leg in a baseball game and could not get up the stairs! thank you so much!!!
Also the cleaning staff were very friendly and very helpful getting things we needed.
The pool/ and picnic/play area was great for our ballteam.
My only complaint was showers/tubs....they were a little YUCK.
July 16, 2014
Rated 3.0 out of 5.0 by jerseyhoosier Convenient to All Star Village
Very little value for the money, although only a short drive to All Star Village; hence the price. Staff was friendly and courteous, which is the only positive about the stay.
July 15, 2014
Rated 4.0 out of 5.0 by roma3 Great service
overall the hotel is great the staff very professional and helpful, great experience with the manager and the front desk
July 11, 2014
Rated 5.0 out of 5.0 by Luvlinny Comfort and cleanliness, fantastic staff
This hotel had a great clean room, and bed was super
Comfortable. The staff, from the front desk, to housekeeping
And the restaurant staff - all Exceptionally professional
And friendly. It was surely a pleasure.
July 11, 2014
Rated 5.0 out of 5.0 by CT RBP Very welcoming to families
We visited this property to see our grandson's LL team play at Cooperstown's Doubleday Field for two days.
We and the team were very impressed with how welcoming this hotel was to the boys, their coaches and the family members who tagged along. Some hotels treat preteens and teens as a bother; this one most certainly did not. There was more than adequate outdoor areas for recreation and the hotel even brought out a grill so the adults could cook up some dogs and burgers.
It was a great experience.
July 10, 2014
Rated 5.0 out of 5.0 by Bostondog Great Service
The staff was by far the best we've had at a hotel. When we brought a few things to their attention they were prompt and attentive to fixing them and making us as comfortable and happy as possible. The area around the hotel is great for playing with your dog on leash. Lots of grass and open space. We highly recommend this hotel.
July 8, 2014