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Rated 3.9 out of 5 by 119 reviewers.
Rated 5.0 out of 5.0 by Nice surprise This hotel was rather homey and comfortable for a large chain hotel. Very comfy and cozy. My dog Daysimarie Heller loved her stay. August 24, 2014
Rated 5.0 out of 5.0 by comfortable, clean, good food Very happy with guest room, food in restaurant but when I called to book my stay I was quoted a price $50 lower than what they charged me on check-in. We had to pay the higher price and was surprised when they told me my room price. They should make sure what they quote is the actual price!!!! August 24, 2014
Rated 4.0 out of 5.0 by Oneonta Very good hotel. Staff service very good. Bathroom could use a vanity table, no place to put my toiletries. As a rewards member, hotel was very generous with discount coupons for bar & restaurant, I was going to go out for dinner but thanks to the coupons, decided to stay in, instead. Bacon could have been cooked a little more thoroughly in an other wise very good breakfast buffet. August 24, 2014
Rated 5.0 out of 5.0 by Amazing Service The staff was absolutely amazing. Everyone was responsive and helpful. They went above and beyond to make our stay comfortable and enjoyable. The beds were great. The rooms were clean. The breakfast was great. The only problem was the smoking. Even though this hotel is non-smoking, many guests did not seem to respect that rule and smoked in their rooms. This caused the second floor to smell like smoke which was offensive and unpleasant for us. One night I did complain, and, as usual, the staff was VERY responsive and wonderful. Within in 20 minutes, the smoke had gone away. I was very impressed with the attention to detail. Someone was always cleaning, vacuuming and polishing the lobby and common areas. Overall excellent stay. Just wish the cigarette smoke hadn't been so bad. August 23, 2014
Rated 5.0 out of 5.0 by Good hotel Breakfast nothing to write home about. Overall, a good place to stay and explore the surrounding area. August 21, 2014
Rated 1.0 out of 5.0 by NEEDS UPDATING Old hotel. Needs a lot of updating and over priced. Would not stay here again. August 14, 2014
Rated 3.0 out of 5.0 by Clean but overpriced Clean hotel but a bit dated. Overpriced but you are in the Cooperstown area. Staff was friendly. No complimentary breakfast. Room A/C was intermittent. August 13, 2014
Rated 5.0 out of 5.0 by room furniture I had reserved a king, preferaby with a sofa bed, with an adjoining queen/queen room as we had family together. In confirming day before they stated it was not possible however with my assistance they stated they would make it work. They did oblige and only thng missing was the sofa bed and we could see marks on th carpet that furniture had been in that spot. We made it work,as for two of the 7 nights we had a child without a bed. We put two chairs together with the luggage stand between the chairs. Filling in with extra pillows and pillows from bed in second room, and assistance from housekeeping to get a sheet and comforter it worked. Carpet needed cleaning in the king room. August 11, 2014
Rated 5.0 out of 5.0 by Very friendly and helpful staff! Staff was helpful recommending places in the area to eat and local attractions. August 11, 2014
Rated 5.0 out of 5.0 by Great service and nice open lawn for kids Nice hotel, less than half hour drive from Cooperstown. Our boys especially enjoyed big open lawn to play on. Highlight was outstanding service from employee Valerie A - our boys have food allergies which make traveling tough, but she went above and beyond to make sure that we found things the boys could enjoy. Thank you! August 11, 2014
Rated 5.0 out of 5.0 by Oneonta Holiday Inn This is the hotel I choose to stay in when I am in this area August 10, 2014
Rated 5.0 out of 5.0 by Great room and service As I rated earlier the Inn was a great place to stay while visiting Cooperstown, NY August 9, 2014
Rated 4.0 out of 5.0 by Entire stay From the moment we walked in & were greeted by the desk clerk, till we left after having a great time at an anniversary party booked there, we had a positive time. The desk clerk (I'm afraid I have forgotten her name), was so pleasant and friendly, we almost felt like we were in someone's home. The room was lovely. If I had one thing to not be 100% about, it would be the mattress. It was not the most comfortable. Besides that, all was A1. Thank you for making our stay an enjoyable one. August 6, 2014
Rated 5.0 out of 5.0 by Great Experience at HI near Cooperstown, NY I was in town for a baseball tournament at All Star Village. The hotel is right off the interstate and less than ten minutes from the Village. It is 25 minutes from Cooperstown but it is a direct route. Great shopping and entertainment nearby for the rainy days. The hotel is not new but well kept. The rooms were standard Holiday Inn and very comfortable. The breakfast buffet, which came with our package was excellent. The buffet staff was friendly and accommodating to groups with many children and couples who had no children. There were LOTS of children but the hotel has a pool, basketball court, volleyball court and a large grassy area so there was little disturbance to the hotel guests. The front desk staff, morning and evening were wonderful. They had suggestions for activities outside the hotel and were wonderful dealing with the usual room keys, towels and directions. I was with the group but I was a grandparent. I was never overwhelmed by noise, activity or kid craziness. I sat many mornings at the pool an read, quietly. This is a great vacation spot for families, grandparents or just visiting the Cooperstown area. August 4, 2014
Rated 3.0 out of 5.0 by Disappointing Disappointing stay because of terrible dinner experience and air conditioning in room. July 30, 2014
Rated 5.0 out of 5.0 by Wonderful place for a Rehearsal dinner and Wedding We arrived later than expected and the Events Coordinator, Allison, helped me unload all I had brought for the rehearsal dinner so that my husband and I could get to the church in time! Allison took care of EVERYTHING!!! The room was beautifully decorated, She unpacked, labeled and arranged all of the items I had brought perfectly! Allison had everything ready for us and kept in touch throughout the evening. Even before we arrived, she answered questions quickly and assured us that the evening would be golden. She was right~We had a wonderful time!!! Everyone we met at the Holiday Inn of Oneonta was friendly and made us feel comfortable! The hotel was fully booked, but we never heard noise in our room from the hall. The bed was comfortable and there was plenty of hot water. Everything was clean and neat. There was complimentary coffee and lemonade offered near the check-in desk. The restaurant was very nice with big windows and a lots of natural light. Our server for breakfast was pleasant and funny and attended to us several times. Coffee was excellent. The restaurant seemed to be out of a few items on the menu, but the server offered suggestions of other offerings. The buffet is probably what most guests choose, but we ordered off the menu which took more time to prepare. The food was good and hot when it arrived. The wedding reception was wonderful! The room was decorated with centerpieces from the Holiday Inn and some special wooden rose bouquets made by the bride and her family and friends thatwere placed beautifully around the table. One staff member gave us a sneak peak the night before when they were starting the set up for the reception. The Holiday Inn staff were experts attending to all the details! I don't work for Holiday Inn and this was our first visit to the Holiday Inn of Oneonta. I would highly recommend staying here and having a rehearsal dinner and wedding reception here, too. The staff was wonderful and the food served at the rehearsal dinner and reception was excellent. We couldn't have asked for a better experience. Thank you,Allison and Holiday Inn staff! July 29, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable This hotel provided the level of amenities needed on this trip. The hotel was clean and comfortable and I would stay there again. July 29, 2014
Rated 5.0 out of 5.0 by Relaxing on a comfortable bed and great service Everyone was great and helped us find our way to Cooperstown and the Baseball Hall of Fame. July 24, 2014
Rated 5.0 out of 5.0 by Replace the shower head in room 108 How do I apply my current IHG reward points to my next room reservation in Niagera Falls on Monday August 4th? July 24, 2014
Rated 5.0 out of 5.0 by Super Service Everything was great, as we've come to expect of a Holiday Inn...but I particularly want to mention a spectacular employee. Russell works in the restaurant in the mornings. After my first buffet, he knew that my husband did not awake early, and I would be taking a muffin and orange juice back to him in the room. Each morning he greeted me pleasantly, asked me if I would be taking breakfast to go, and put things together for me to take back to the room after I finished my own breakfast. The fact that he remembered me was lovely...the fact that he remembered the breakfast to go and that he needed to put the juice in a container with a lid (when there were none available on the buffet), made the stay just that much more personal. Please thank Russell again for us and enjoy his great service if you stay at this great location! July 23, 2014
Rated 1.0 out of 5.0 by Very disappointed In short: The room was not cleaned at 2 pm because the staff didn't get to it. I was disgusted at this point, so I cleaned my own room. I was afraid to use the toilet because it looked like it wouldn't flush. The toilet seat was coming off the hinge. The little league baseball players were roaming the halls July 23, 2014
Rated 5.0 out of 5.0 by Great service I had a very comfortable stay, with excellent customer service from all the staff. July 21, 2014
Rated 1.0 out of 5.0 by Misleading location and branding We were misled when making a reservation on line to stay in Cooperstown while visiting the Baseball Hall of Fame. This property is not in Cooperstown; it's about a 30 minute drive on country roads from Cooperstown. This is NOT an example of a Holiday Inn brand! This hotel was filty dirty, old and outdated. There is no elevator so if you arrive after 6 pm you will likely have to carry your bags up the stairs. The desk staff response to why no elevator was that they 'leased the property and could not make any improvements". The lobby is dirty and tired; the front desk uniforms are generally wrinkled and stained. The room was very dirty, dusty with dead bugs on the bathroom floor and a rust stained tub. There were stains on the bedroom ceiling, lampshade, bed cover and the carpet and there was moveable dust on all surfaces as well as patched holes in the walls. July 21, 2014
Rated 4.0 out of 5.0 by THANK YOU The staff were very helpful with getting us a new room when my son hurt his leg in a baseball game and could not get up the stairs! thank you so much!!! Also the cleaning staff were very friendly and very helpful getting things we needed. The pool/ and picnic/play area was great for our ballteam. My only complaint was showers/tubs....they were a little YUCK. THANK YOU. July 16, 2014
Rated 3.0 out of 5.0 by Convenient to All Star Village Very little value for the money, although only a short drive to All Star Village; hence the price. Staff was friendly and courteous, which is the only positive about the stay. July 15, 2014
Rated 4.0 out of 5.0 by Great service overall the hotel is great the staff very professional and helpful, great experience with the manager and the front desk July 11, 2014
Rated 5.0 out of 5.0 by Comfort and cleanliness, fantastic staff This hotel had a great clean room, and bed was super Comfortable. The staff, from the front desk, to housekeeping And the restaurant staff - all Exceptionally professional And friendly. It was surely a pleasure. July 11, 2014
Rated 5.0 out of 5.0 by Very welcoming to families We visited this property to see our grandson's LL team play at Cooperstown's Doubleday Field for two days. We and the team were very impressed with how welcoming this hotel was to the boys, their coaches and the family members who tagged along. Some hotels treat preteens and teens as a bother; this one most certainly did not. There was more than adequate outdoor areas for recreation and the hotel even brought out a grill so the adults could cook up some dogs and burgers. It was a great experience. July 10, 2014
Rated 5.0 out of 5.0 by Great Service The staff was by far the best we've had at a hotel. When we brought a few things to their attention they were prompt and attentive to fixing them and making us as comfortable and happy as possible. The area around the hotel is great for playing with your dog on leash. Lots of grass and open space. We highly recommend this hotel. July 8, 2014
Rated 3.0 out of 5.0 by It was ok Hotel front desk staff was very friendly, hotel was clean and room was nice. The restaurant was AWFUL! Service was extremely slow and staff was either inexperienced or didn't care much. No ice in any of the beverages, took an hour to get our meal and staff kept coming back telling us items weren't available on the menu. including any kids menu items. Then when the waitress brought our check, she stood over me while I filled out the tip and signed it. As in, she looked over my shoulder and wouldn't leave the table while I filled out the receipt. That was ridiculous. Gave the hotel bar a try which had pool tables but bartender didn't have any quarters and shut bar down earlier than published time. July 6, 2014
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