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Rated 3.8 out of 5 by 106 reviewers.
Rated 5.0 out of 5.0 by Great Experience at HI near Cooperstown, NY I was in town for a baseball tournament at All Star Village. The hotel is right off the interstate and less than ten minutes from the Village. It is 25 minutes from Cooperstown but it is a direct route. Great shopping and entertainment nearby for the rainy days. The hotel is not new but well kept. The rooms were standard Holiday Inn and very comfortable. The breakfast buffet, which came with our package was excellent. The buffet staff was friendly and accommodating to groups with many children and couples who had no children. There were LOTS of children but the hotel has a pool, basketball court, volleyball court and a large grassy area so there was little disturbance to the hotel guests. The front desk staff, morning and evening were wonderful. They had suggestions for activities outside the hotel and were wonderful dealing with the usual room keys, towels and directions. I was with the group but I was a grandparent. I was never overwhelmed by noise, activity or kid craziness. I sat many mornings at the pool an read, quietly. This is a great vacation spot for families, grandparents or just visiting the Cooperstown area. August 4, 2014
Rated 3.0 out of 5.0 by Disappointing Disappointing stay because of terrible dinner experience and air conditioning in room. July 30, 2014
Rated 5.0 out of 5.0 by Wonderful place for a Rehearsal dinner and Wedding We arrived later than expected and the Events Coordinator, Allison, helped me unload all I had brought for the rehearsal dinner so that my husband and I could get to the church in time! Allison took care of EVERYTHING!!! The room was beautifully decorated, She unpacked, labeled and arranged all of the items I had brought perfectly! Allison had everything ready for us and kept in touch throughout the evening. Even before we arrived, she answered questions quickly and assured us that the evening would be golden. She was right~We had a wonderful time!!! Everyone we met at the Holiday Inn of Oneonta was friendly and made us feel comfortable! The hotel was fully booked, but we never heard noise in our room from the hall. The bed was comfortable and there was plenty of hot water. Everything was clean and neat. There was complimentary coffee and lemonade offered near the check-in desk. The restaurant was very nice with big windows and a lots of natural light. Our server for breakfast was pleasant and funny and attended to us several times. Coffee was excellent. The restaurant seemed to be out of a few items on the menu, but the server offered suggestions of other offerings. The buffet is probably what most guests choose, but we ordered off the menu which took more time to prepare. The food was good and hot when it arrived. The wedding reception was wonderful! The room was decorated with centerpieces from the Holiday Inn and some special wooden rose bouquets made by the bride and her family and friends thatwere placed beautifully around the table. One staff member gave us a sneak peak the night before when they were starting the set up for the reception. The Holiday Inn staff were experts attending to all the details! I don't work for Holiday Inn and this was our first visit to the Holiday Inn of Oneonta. I would highly recommend staying here and having a rehearsal dinner and wedding reception here, too. The staff was wonderful and the food served at the rehearsal dinner and reception was excellent. We couldn't have asked for a better experience. Thank you,Allison and Holiday Inn staff! July 29, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable This hotel provided the level of amenities needed on this trip. The hotel was clean and comfortable and I would stay there again. July 29, 2014
Rated 5.0 out of 5.0 by Relaxing on a comfortable bed and great service Everyone was great and helped us find our way to Cooperstown and the Baseball Hall of Fame. July 24, 2014
Rated 5.0 out of 5.0 by Replace the shower head in room 108 How do I apply my current IHG reward points to my next room reservation in Niagera Falls on Monday August 4th? July 24, 2014
Rated 5.0 out of 5.0 by Super Service Everything was great, as we've come to expect of a Holiday Inn...but I particularly want to mention a spectacular employee. Russell works in the restaurant in the mornings. After my first buffet, he knew that my husband did not awake early, and I would be taking a muffin and orange juice back to him in the room. Each morning he greeted me pleasantly, asked me if I would be taking breakfast to go, and put things together for me to take back to the room after I finished my own breakfast. The fact that he remembered me was lovely...the fact that he remembered the breakfast to go and that he needed to put the juice in a container with a lid (when there were none available on the buffet), made the stay just that much more personal. Please thank Russell again for us and enjoy his great service if you stay at this great location! July 23, 2014
Rated 1.0 out of 5.0 by Very disappointed In short: The room was not cleaned at 2 pm because the staff didn't get to it. I was disgusted at this point, so I cleaned my own room. I was afraid to use the toilet because it looked like it wouldn't flush. The toilet seat was coming off the hinge. The little league baseball players were roaming the halls July 23, 2014
Rated 5.0 out of 5.0 by Great service I had a very comfortable stay, with excellent customer service from all the staff. July 21, 2014
Rated 1.0 out of 5.0 by Misleading location and branding We were misled when making a reservation on line to stay in Cooperstown while visiting the Baseball Hall of Fame. This property is not in Cooperstown; it's about a 30 minute drive on country roads from Cooperstown. This is NOT an example of a Holiday Inn brand! This hotel was filty dirty, old and outdated. There is no elevator so if you arrive after 6 pm you will likely have to carry your bags up the stairs. The desk staff response to why no elevator was that they 'leased the property and could not make any improvements". The lobby is dirty and tired; the front desk uniforms are generally wrinkled and stained. The room was very dirty, dusty with dead bugs on the bathroom floor and a rust stained tub. There were stains on the bedroom ceiling, lampshade, bed cover and the carpet and there was moveable dust on all surfaces as well as patched holes in the walls. July 21, 2014
Rated 4.0 out of 5.0 by THANK YOU The staff were very helpful with getting us a new room when my son hurt his leg in a baseball game and could not get up the stairs! thank you so much!!! Also the cleaning staff were very friendly and very helpful getting things we needed. The pool/ and picnic/play area was great for our ballteam. My only complaint was showers/tubs....they were a little YUCK. THANK YOU. July 16, 2014
Rated 3.0 out of 5.0 by Convenient to All Star Village Very little value for the money, although only a short drive to All Star Village; hence the price. Staff was friendly and courteous, which is the only positive about the stay. July 15, 2014
Rated 4.0 out of 5.0 by Great service overall the hotel is great the staff very professional and helpful, great experience with the manager and the front desk July 11, 2014
Rated 5.0 out of 5.0 by Comfort and cleanliness, fantastic staff This hotel had a great clean room, and bed was super Comfortable. The staff, from the front desk, to housekeeping And the restaurant staff - all Exceptionally professional And friendly. It was surely a pleasure. July 11, 2014
Rated 5.0 out of 5.0 by Very welcoming to families We visited this property to see our grandson's LL team play at Cooperstown's Doubleday Field for two days. We and the team were very impressed with how welcoming this hotel was to the boys, their coaches and the family members who tagged along. Some hotels treat preteens and teens as a bother; this one most certainly did not. There was more than adequate outdoor areas for recreation and the hotel even brought out a grill so the adults could cook up some dogs and burgers. It was a great experience. July 10, 2014
Rated 5.0 out of 5.0 by Great Service The staff was by far the best we've had at a hotel. When we brought a few things to their attention they were prompt and attentive to fixing them and making us as comfortable and happy as possible. The area around the hotel is great for playing with your dog on leash. Lots of grass and open space. We highly recommend this hotel. July 8, 2014
Rated 3.0 out of 5.0 by It was ok Hotel front desk staff was very friendly, hotel was clean and room was nice. The restaurant was AWFUL! Service was extremely slow and staff was either inexperienced or didn't care much. No ice in any of the beverages, took an hour to get our meal and staff kept coming back telling us items weren't available on the menu. including any kids menu items. Then when the waitress brought our check, she stood over me while I filled out the tip and signed it. As in, she looked over my shoulder and wouldn't leave the table while I filled out the receipt. That was ridiculous. Gave the hotel bar a try which had pool tables but bartender didn't have any quarters and shut bar down earlier than published time. July 6, 2014
Rated 2.0 out of 5.0 by Avoid This Place! The pub and breakfast were very disappointing. Cleanliness of facility left a lot to be desired. July 6, 2014
Rated 4.0 out of 5.0 by good service good location for me to stay great people at the counter when I arrive July 2, 2014
Rated 5.0 out of 5.0 by Comfortable and convenient To be in an area we were unfamiliar with we felt very safe and comfortable. It was a hop skip and a jump to get to anything, Walmart, restaurants and other shopping. July 2, 2014
Rated 3.0 out of 5.0 by Comfortable and quiet room ,expensive Enjoyed the room and the location. Close to most everything I needed. Price was too high for what was received and for comparable Holiday Inns. June 30, 2014
Rated 5.0 out of 5.0 by Great Hotel! Clean, comfortable and inviting ! Service at the Front Desk was quick and friendly. Got us into our room quickly and were able to give us great directions of the local area. June 28, 2014
Rated 5.0 out of 5.0 by Stay A pleasant short term stay. Quiet, and a very pleasant staff made for a nice experience. June 20, 2014
Rated 4.0 out of 5.0 by Best choice in town Our experience at this hotel was very good. We were warmly greeted by the staff and our every need attended to. The room was quite adequate and met our needs. We enjoyed a nice evening in the room got to bed early for a great rest and hit the road early in the morning. Overall, a fine stay with Holiday Inn once again. June 19, 2014
Rated 2.0 out of 5.0 by Dirty room, unfriendly staff Our room smelled sour and damp. It was shabby; there were some areas of peeling wallpaper, and the carpet was worn and torn. There were dead bugs on the air conditioning unit, and the furniture was dusty. The front desk staff acted like helping the customers was a burden June 19, 2014
Rated 4.0 out of 5.0 by Exceptional staff, but needs updated The entire staff, from the front desk to the cleaning personnel to the restaurant wait staff, was friendly, helpful, and accommodating. They all went out of their way to make our stay comfortable and positive. They all seemed personally invested in their jobs which is why the rooms were clean, the food was good, and any minor issues were resolved quickly and compensated for. However, the hotel itself is very old and in much need of renovation. It has that "old hotel" feel and smell. The beds were doubles instead of queens, but they were comfortable. The price was exceptionally high compared to other Holiday Inn's we've stayed at that were newer and served complimentary breakfast. I was pleased with our stay thanks to the outstanding staff and cleanliness, but otherwise the hotel is not worth the value we paid for it. June 18, 2014
Rated 2.0 out of 5.0 by Less rather Than More The hotel was clean, but it is not nearly new. The bar and restaurant are wanting. June 17, 2014
Rated 2.0 out of 5.0 by Oneonta HI Bed was old, sheets were bare thread, hallway dark and not too clean. We stayed 7 nights on the trip, all in IHG properties and this was the worst, by far. On the bright side, the room was quiet and hotel was close to Cooperstown. I don't think I'd stay here again. June 16, 2014
Rated 2.0 out of 5.0 by No elevator to second floor, no pool, nice staff, It was not a good value for what we got, I don't recommend for a family. June 16, 2014
Rated 5.0 out of 5.0 by Oneonta - Stay Our stay was very pleasant. We had traveled on business to check out the college. The desk attendant was very helpful when asked questions. The food was good when we ordered. The only issue was connecting to the internet which we were not able to do even with the key that was provided. Hopefully the next time we travel this will not be and issue. There were storms that had gone through just prior to our arrival and feel that it had knocked out the internet. June 15, 2014
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