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Rated 4.3 out of 5 by 188 reviewers.
Rated 5.0 out of 5.0 by Superior customer service The front desk staff especially Kristen and Jose at the bar were exceptional! They were very attentive and a pleasure to meet. August 19, 2014
Rated 5.0 out of 5.0 by Great staff Tony, Raisa and Kristy could not have been more helpful and pleasant. August 18, 2014
Rated 4.0 out of 5.0 by Staff responsiveness I went out to the pool 1.5 hours after it opened for the day. There were no towels, so I went back in and told the desk clerk. Over the next 1.5 hours, I called back 4 times because despite being promised, no towels were brought to the pool. The desk clerk was aplogetic and kept promising towels that were never delivered. I finally asked to speak to the mananger. She showed up 10 minutes later with 4-5 towels. I explained what happened and why the situation was unacceptable. She did not apologize and she did not act as though the situation was at all unacceptable. She simply stated that the staff couldn't keep up with the towels. If the hotel has so few towels that they can't bring any to the pool until noon, it's time to get more towels and explain the concept of customer service to management. I do not want my comments posted as I do not want to detract from the hotel because otherwise it was a very good stay. But an internal corrective action is needed. August 18, 2014
Rated 5.0 out of 5.0 by My favorite HI location I always enjoy coming back to stay in Ontario. Quiet rooms, able to relax by the pool...but the best thing is the courteous staff, especially Viet at the bar. Viet is always helpful with recommendations and makes every one of his patrons feel welcome. If you want to get out for dinner, there are lots of interesting places nearby.Great place to stay! August 18, 2014
Rated 5.0 out of 5.0 by Great Hotel This place is great! I highly recommend the restaurant. August 18, 2014
Rated 5.0 out of 5.0 by Best place to stay for the Bar Exam in Ontario ! As stressful as the Bar Exam is, staying at the Holiday Inn Ontario will ease your pain. Great amenities, food inside and outside are easy, the place is clean and comfortable and the staff were extremely nice. I worked out in the gym and it was also up to par. I heard no outside noises from the freeway and got a great sleep. Can't ask for much more! August 11, 2014
Rated 5.0 out of 5.0 by great stay at a holiday Inn Only good surprises, great bar/lounge, nice rooms friendly staff August 8, 2014
Rated 5.0 out of 5.0 by Great Service Good hotel for business and close to the airport. The staff was very friendly and helpful. August 7, 2014
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