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Rated 4.4 out of 5 by 226 reviewers.
Rated 5.0 out of 5.0 by Superior customer service The front desk staff especially Kristen and Jose at the bar were exceptional! They were very attentive and a pleasure to meet. August 19, 2014
Rated 5.0 out of 5.0 by Great staff Tony, Raisa and Kristy could not have been more helpful and pleasant. August 18, 2014
Rated 4.0 out of 5.0 by Staff responsiveness I went out to the pool 1.5 hours after it opened for the day. There were no towels, so I went back in and told the desk clerk. Over the next 1.5 hours, I called back 4 times because despite being promised, no towels were brought to the pool. The desk clerk was aplogetic and kept promising towels that were never delivered. I finally asked to speak to the mananger. She showed up 10 minutes later with 4-5 towels. I explained what happened and why the situation was unacceptable. She did not apologize and she did not act as though the situation was at all unacceptable. She simply stated that the staff couldn't keep up with the towels. If the hotel has so few towels that they can't bring any to the pool until noon, it's time to get more towels and explain the concept of customer service to management. I do not want my comments posted as I do not want to detract from the hotel because otherwise it was a very good stay. But an internal corrective action is needed. August 18, 2014
Rated 5.0 out of 5.0 by My favorite HI location I always enjoy coming back to stay in Ontario. Quiet rooms, able to relax by the pool...but the best thing is the courteous staff, especially Viet at the bar. Viet is always helpful with recommendations and makes every one of his patrons feel welcome. If you want to get out for dinner, there are lots of interesting places nearby.Great place to stay! August 18, 2014
Rated 5.0 out of 5.0 by Great Hotel This place is great! I highly recommend the restaurant. August 18, 2014
Rated 5.0 out of 5.0 by Best place to stay for the Bar Exam in Ontario ! As stressful as the Bar Exam is, staying at the Holiday Inn Ontario will ease your pain. Great amenities, food inside and outside are easy, the place is clean and comfortable and the staff were extremely nice. I worked out in the gym and it was also up to par. I heard no outside noises from the freeway and got a great sleep. Can't ask for much more! August 11, 2014
Rated 5.0 out of 5.0 by great stay at a holiday Inn Only good surprises, great bar/lounge, nice rooms friendly staff August 8, 2014
Rated 5.0 out of 5.0 by Great Service Good hotel for business and close to the airport. The staff was very friendly and helpful. August 7, 2014
Rated 5.0 out of 5.0 by Garden Spot Great hotel and even better staff. Able to sit and talk in the bar which was never to loud. August 4, 2014
Rated 4.0 out of 5.0 by Comfortable and Cozy The bed and pillows were very comfortable and the room was clean. Hotel staff was pleasant and helpful. July 30, 2014
Rated 4.0 out of 5.0 by swamp pool swamp. it has a swamp for a pool. it has a swamp for a pool pool was a green swamp. pool was a green swamp. green swamp for a pool. July 30, 2014
Rated 5.0 out of 5.0 by Great! This hotel was great. Only small concerns is the dining room was slow in cleaning the tables for the next guest. July 26, 2014
Rated 2.0 out of 5.0 by no rest The airconditioner could be set to 60 degrees, however it would shut off in a few minutes.I could not sleep as it was too hot. The tub shower drain was plugged ,I was standing in six inches of soapy water after showering rm # 250 July 21, 2014
Rated 2.0 out of 5.0 by Stay Had reservation wrong. They had me booked for a extra room and a extra day. Food / Services in hotel expensive. The final billing had errors. They did correct the errors in a timely fashion. I will use other options for future stays in that area. July 21, 2014
Rated 5.0 out of 5.0 by Excellent meeting location along with great hotel staff service. I picked this location for its convenience to the Airport as well as to the freeway system. Great meeting location and outstatanding support from the hotel staff. July 21, 2014
Rated 1.0 out of 5.0 by A/C, desk chair, toilet, room. A/C didn't cool very well, desk chair would not stay up, the toilet ran all night, and the room was not inviting it was dard and gloomy. I'll going to tell my company not to offer this location as an opption in the future. July 13, 2014
Rated 5.0 out of 5.0 by Excellent Experience at this Holiday Inn My wife and I drove down from Las Vegas, NV to attend a family function. We normally stay at the Holiday Inn Express at our desired destination. However on this trip we stayed at your Holiday Inn and our experience with the Hotel and Staff was amazing. Kristy at the front desk was refreshing and helpful after s stressful trip on I-15 because the drive took longer than usual. Kristy’s attitude was great, and very attentive to our every need. Kristy Immediately made us feel right at home and comfortable. Joel her driver was also very attentive and helpful with directions. Hotels may provide the accommodation however the staff is what makes a guest stay memorable. I want to thank Kristy and Joel for making our stay so comfortable. July 13, 2014
Rated 5.0 out of 5.0 by Now this is Customer Service I had a problem with card being charged when it was not supposed to be. I called and spoke to Marissa who was very helpful in regards to getting my issue resolved, I actually spoke to a live person. (which is rare in this day and age, you know what I mean, press 1 for?). Marissa was very pleasant to speak with and was very accommadating. Not to metion the facility was clean, quiet, and comfortable. We will definately stay here again when taking another trip to California. July 11, 2014
Rated 5.0 out of 5.0 by good value comfortable Comfortable rooms. Clean. Nice bed. Good value for the money. July 3, 2014
Rated 5.0 out of 5.0 by Great stay near ONT Airport We liked this hotel so much, that we came back and stayed another night at the end of our trip. Very convenient to ONT airport, plus easy on/off the I-10. Despite being close to the 10, we did not hear highway noise, nor did we hear any airport noise. The property is fairly new and in excellent shape. Rooms are large and well appointed. The onsite restaurant is very good and reasonably priced. This is one of the best hotels I've stayed at. Tip: park in back of the hotel by the pool. You then enter the lobby right by the elevators, and your car is in the shade by afternoon. June 30, 2014
Rated 5.0 out of 5.0 by Excellent stay This was probably the nicest Holiday Inn I've seen. It's a beautifully maintained property and the staff was extremely friendly and helpful. June 30, 2014
Rated 2.0 out of 5.0 by IHG stay The staff experience was very poor. The Hotel is very clean and a reasonable price on the weekends. June 29, 2014
Rated 5.0 out of 5.0 by wonderful experience This hotel provides a great experience and the service is great, I will for sure will stay there again!! June 28, 2014
Rated 4.0 out of 5.0 by Nice and Clean Room I've stayed that this hotel for all my stays in the Ontario area. The rooms are nice and comfortable. One thing I don't understand is why the housekeeping staff won't fully stock the bath towels? Even though I only have single occupancy in my room, I still like the towels to be stocked for a double occupancy (the same way they stock it for your check in). I shower in the evenings after work and then again in the morning before work and 1 towel doesn't suffice for me. This is the only hotel that I've stayed at where this occurs and is extremely annoying. Other than that, the rooms, restaurant/food and staff are all wonderful. I will continue to stay here on my future trips. June 27, 2014
Rated 5.0 out of 5.0 by I am a new REGULAR... My wife and I are in the area on business two days per week and we have a friend that highly recommended this property to us. We have stayed here already two weeks in a row and have made this our new "Home away from Home". The management, staff, restaurant are all great! I would recommend this Holiday Inn to all looking for a full service hotel. June 27, 2014
Rated 5.0 out of 5.0 by Great Stay Definitely would stay again, clean, quiet, good location June 26, 2014
Rated 4.0 out of 5.0 by amiable staff Staying overnight to drop our daughter off at McKenna College in Claremont the following morning. Staff changed our assigned room at check in due to large party with many rooms on our original floor, so we could have a quieter stay June 26, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great pool It was very good service and stay at Ontario holiday inn. I was impressed by great service . June 20, 2014
Rated 5.0 out of 5.0 by Overnight stay I was very tired when I arrived from the airport and was so thankful the check in was fast and my bed was super comfortable and I was able to sleep in after a long flight. June 19, 2014
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