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Rated 4.3 out of 5 by 177 reviewers.
Rated 4.0 out of 5.0 by Great Value Very nice hotel, great fitness room, easy to get to from airport, very nice staff, nice rooms, and great price. I have stayed at most hotels in the area and I like this hotel the best. February 14, 2014
Rated 5.0 out of 5.0 by Enjoy the whole experience and comfort !! I travel here with my grandson who is 6 years old. I feel very safe here with him. We attend the NHRA DRAG RACES in Pomona and we are ready to rest when we return to the room. We come in February and again in November. The staff is very helpful and the check in very easy. The rooms are very clean and comfortable. We never want to leave. February 12, 2014
Rated 5.0 out of 5.0 by Our Home During Racing Season Our Team, stays at the Holiday Inn Ontario Airport at least twice a year during the racing season. They have the best Staff & Service, along with great rooms that offer comfort to the fullest. The in-house restaurant and lounge offer great food at reasonable prices. This is always our first choice in accommodations while in Ontario, CA. February 12, 2014
Rated 5.0 out of 5.0 by Really pleased Good hotel. Really clean room which was important to me and the staff was nice. Easy check in and check out and room service was good. February 12, 2014
Rated 5.0 out of 5.0 by Good experience here and reasonable price. Very nice pool area. Did not eat here, but there is a very nice restaurant within short walking distance. Nice place to stay and it is reasonably priced. It is sad, however, that the elite members don`t get treated as good as they used to. A bottle of water just doesn`t show nearly the appreciation for your loyalty to the IHG establishment as they used to. February 1, 2014
Rated 5.0 out of 5.0 Harris rebar I think the place is great. The only thing i don't like is when my room is on the side where the train goes past. I here that at night when i am trying to sleep. January 31, 2014
Rated 5.0 out of 5.0 by Restaurant The staff members were very good. The quality of the food was extremely poor and definitely not cooked as requested. January 31, 2014
Rated 4.0 out of 5.0 by A good place to relax in greater LA Everything is as good as I have expected. The stay is worth the value. January 30, 2014
Rated 5.0 out of 5.0 by Great Service The staff was fantastic and the rooms were clean and the food was great! January 30, 2014
Rated 4.0 out of 5.0 by Mostly happy I was happy overall with my stay and the close proximity of the convention center for the quilt show. I was unhappy with the wi fi connection as my kindle did not always connect and I did use the business center. Also, I only had conditioner in my room upon arrival but the staff did bring me the other amenities after I called. January 29, 2014
Rated 3.0 out of 5.0 by Nice hotel, less than attentive staff Nice fresh looking hotel, fairly new or refreshed decor, restaurant January 28, 2014
Rated 5.0 out of 5.0 by Great service and comfortable room. The service was excellent and our room was clean, quiet, and comfy! I would stay here again. January 28, 2014
Rated 4.0 out of 5.0 by Almost Like Home The room was comfortable. Having owned a motel, I look for how clean a room is, and this room met those expectations.Room service allowed me to work and have my meals, and all meals were excellent. January 27, 2014
Rated 2.0 out of 5.0 by Notsohappycamper Poorly managed front desk and internet was far from reliable. Reporting to the front desk was well lets just say an exercise in futility but the well rehearsed responses were interesting given the many times they have had to present their side of a solution! January 27, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Very impressed with hotel. Everything is clean and comfortable and the staff is friendly and helpful. January 24, 2014
Rated 5.0 out of 5.0 by New Years 2013-14 We have stayed here a number of times and the reason is that the property is well taken care of and the staff is great. Especially impressed with our waiter at breakfast...he was GREAT! January 21, 2014
Rated 5.0 out of 5.0 by Holiday Inn -Nice Over all the experience was great. I just wish they would have charged my card as I was told they would at the time of booking. Plus I was not told there would be a$50 deposit. January 21, 2014
Rated 5.0 out of 5.0 by Easy access to Ontario airport This property is very comfortable, and the staff were friendly. The wifi was recently updated, and I had no problems at all. January 16, 2014
Rated 2.0 out of 5.0 by Internet inoperable I've stayed at this hotel a couple of times, and each night around 9-10 pm the internet service dies. This time I had proposals that had to be done both nights. After the first night I had to reschedule an appointment while I did the proposal the next day. The second night when the internet died, I reported it, and when it didn't come back after a while, I went to sleep, only to awaken at 3 am to complete my work. The internet connection lasted 5 minutes, then died again. I had to go find a coffee shop that was open in order to complete my work before the 8 am meeting. The desk people are just as frustrated as I was and told me the internet company just kept telling them to refresh the signal. I told the clerk to please pass to the manager that it had potentially cost me a $150,000 deal closing because I couldn't get the proposal done; and I would not be able to stay at this Holiday Inn until they got the internet issues resolved. Other than the fact that you cannot use this facility as a business hotel, it is comfortable and the food is good. Fix the internet and it will go back to 5 stars. January 14, 2014
Rated 5.0 out of 5.0 by Great Experience Awesome experience on a trip to see the Rose Parade.....Great location and very reasonable price January 12, 2014
Rated 3.0 out of 5.0 by Bathtub drain wasn't working The staff was friendly. My room was on the 3th Fl, had a king size bed with clean bedding. The room had free internet excess which was nice and deserves a star. However, the bathtub drain was very slow - it was so slow that 5 minutes shower the water was already over my ankle - that was unacceptable by any standard. January 11, 2014
Rated 5.0 out of 5.0 by Exceeded expectations I was looking forward to my stay in Ontario, based primarily on the website and the other comments on the board that I read. Since the NCAA Football Championships were going to be held in nearby Pasadena, I expected there could be a real crowding problem in this hotel, based on its close proximity to the airport and the relative closeness to the Rose Bowl. I was pleasantly surprised by the ease I experienced throughout my stay. The staff handled the crowds very well and I was able to relax completely, which is something I don't always do well on the road. From the moment I walked through the door to check-in, the staff there made me feel right at home. I appreciated the sense of humor of the young man who was working both of the first two nights of my stay. He was excellent. Overall, this experience exceeded already high expectations ... great work! January 10, 2014
Rated 2.0 out of 5.0 by business the stay was below average among then past stays at other holiday inn's ... Slow response in receiving small request will make think about staying here again. January 10, 2014
Rated 5.0 out of 5.0 by New Year's Eve Stay Everything was great. Staff was pleasant and helpful, room was very nice. January 5, 2014
Rated 5.0 out of 5.0 by Quiet and Comfy Amazingly quiet, I'm a gold Member and this is the quietest IHG hotel I've been in, and I've been in a lot. January 5, 2014
Rated 4.0 out of 5.0 by Comfortable bed and no surprises Clean, comfortable stay with no surprises. A good value for the money. January 4, 2014
Rated 5.0 out of 5.0 by Great Customer Service Very Clean Hotel Customer Service gave us a Early Check In They went out there way to make our stay Great Room was very Clean Little noisy on our Floor But Other than That it was Fine. January 4, 2014
Rated 5.0 out of 5.0 by Great service The shuttle service was very helpful and on time. Staff explained everything to my satisfaction January 2, 2014
Rated 5.0 out of 5.0 by Christmas family visit This particular location is my favorite when visiting SoCal. The site is close to freeways and stores central to all my needs. The hotel is very clean and comfortable and the staff is responsive and friendly. It also has a good restaurant and nice bar for afternoon drinks. Price is fair all in all I like it. December 30, 2013
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