Rated 4.4 out of 5 by 225
Rated 2.0 out of 5.0 by SLuc Not the Hilton!
Towels frayed & thin, bathroom counter dirty. Thought for a minute I was at a Motel 6. Returned at 4:30pm and room had not been cleaned. I find I get a much better experience at Holiday Inn Express than at most Holiday Inns. I will not return here.
May 14, 2013
Rated 5.0 out of 5.0 by CAteacher Good experience.
We reserved 5 rooms for our group (which included middle school students). We requested that the rooms be in the same area and Holiday Inn was able to do that for us. The rooms were clean and comfy. The King suite worked out great for our whole group to have room to have breakfast together. I will stay here again.
April 25, 2013
Rated 4.0 out of 5.0 by cham1 visitng claremont consortium
The location was about 20 minutes from the Claremont Consortium schools, but it worked out fine....definite highway traffic in the morning though. I choose it b/c it is close to the Ontario Int'l airpot which was WAY less crowded than LAX. (Rental cars aren't at the terminal so allow time for that.) The restaurant and desk staff was friendly and helpful. Room was spacious, clean...nice for a Holiday Inn level hotel. My only complaint is the entire hallway to our room smelled musty, as did our room....my teenager couldn't smell it, perhaps I'm sensitive. After awhile you don't notice, but it was definitely there every time you entered. I ran the wall air con/heating unit constantly to try to help & opened the window (only opens about 3") but it didn't help. However, it was unseasonable cool/muggy/drizzly weather. Only ate waffles w/ berries (delicious) and beef/pasta dish (beef had few good pieces but mostly chewy/stringy pieces). Marie Callendar restaurant right next door. Lots of parking. A couple computers w printer in lobby's business center for printing boarding passes etc. Free wi-fi in room is always a plus.
April 24, 2013
Rated 4.0 out of 5.0 by martd13 Good hotel - lousy restaurant
The meals at the restaurant on site are very sub-par for a nice hotel. The free breakfast at Holiday Inn Express's are superior.
April 11, 2013
Rated 5.0 out of 5.0 by Riley1 Accommodations were great
Staff very pleasant and friendly. Comfortable beds. Clean and smell nice in room. Ate at the restaurant and food was delicious. When will you be getting flat screen TV's? Most places I stay in the US have flat scree TVs.
Express check out really works for me. Value for my stay is worth it. Hotel is close to everything, mall, restaurants, casino etc.
March 30, 2013
Rated 5.0 out of 5.0 by cashman33 always the best!
These guys always always always take care of me!!! My favorite place to stay in the Inland Empire!!!!
March 28, 2013
Rated 1.0 out of 5.0 by Johnnygtr2 Going downhill - FAST!
I am a Priority Club Platinum Member, and was greeted as such upon arrival. Stayed for 3 nights.
Room was fine in terms of cleanliness, bed, etc. The pillows are small, but not a deal breaker. That is where the OK/Average-ness of this hotel ends.
The bathtubs do not have non-slip coatings and no non-slip mats are offered. This is a huge safety hazard! I put one of the smaller towels in the tub, like a bath mat, which made it safer to shower, but you still need to be careful.
First morning, I went down for breakfast (which was included in my room rate). I sat down, waited for 5-10 minutes, but no one ever waited on me. I had meetings to get to, so I left without being served or even acknowledged.
Second night, I flipped on the TV, did some channel surfing, and found that HBO and other channels came up as "No Signal". I had this same issue on a previous stay here, told the front desk, and upon returning later that day, was told it had been fixed. It still didn't work then, and it doesn't now.
Second morning, I went down for breakfast, sat in a booth, and waited 5 mins or so....again, no service and no acknowledgement. I left without eating - again.
Third morning I didn't even bother with the restaurant, I left and picked something up on the way to my meetings.
Did not try the pool, hot tub, or workout facilities, so cannot comment on those.
Air conditioning and heat are controlled by a small wall unit that is noisy, but does have a thermostat, rather than just the typical high/low fan settings.
Used the express checkout, as I was in no mood to even discuss this underwhelming experience with the hotel staff.
Two years ago, this was a great place to stay. I will not be coming back to this location - even though it is 2 minutes from my company's distribution center. I'm happy to stay farther away at a hotel that understands what customer service means.
March 25, 2013
Rated 2.0 out of 5.0 by Fouga Room service
During my recent stay, I haven't received room service, even after repeat number of requests , they failed to provide basic service
I will not use this location again
March 16, 2013
Rated 4.0 out of 5.0 by iiiiiScottiiiii A good value
The place is relatively new and close to the Ontario Airport. It is in a development with a bunch of other hotels but not much in the way of dining. The bar in the hotel serves food and there is a small shop with drinks and snacks available. The bartender (Viet) looks like Lou Diamond Phillips and the place attracts some pleasant local folks as well as business travelers.
I'm a runner and I always try to get my runs in when I'm on the road. I'm not familiar with this area so I wanted to run on the treadmill. I was surprised to see that all three of the (nice otherwise) treadmills were labeled 'out of order'. I was ready to check out of the hotel over it, but the young man at the desk called over to the Radisson (maybe 400M down the road) and got me permission to run in their fitness facility. It would have been better if I didn't have to go down the road, but I appreciate the service.
March 14, 2013
Rated 5.0 out of 5.0 by Sally53 Beautiful Hotel
Just recently found this hotel after staying at a nearby hotel for the past few years. The decor is beautiful, beds are excellent. I stay here 1-3 times weekly. I highly recommend this property.
March 7, 2013
Rated 4.0 out of 5.0 by Ralph78 Good hotel overall!
Good hotel overall. The only problem is the internet is very slow.
March 3, 2013
Rated 5.0 out of 5.0 by fergie1503 Spacious room and great bed
Room was large, bed and pillows very comfortable would recoomend
March 1, 2013
Rated 5.0 out of 5.0 by DonkeyDan Great place to stay
Clean modern Holiday Inn, with a caring friendly staff. Airport shuttle anytime you need it. Many places to eat near by, and the beds are comfortable too !
March 1, 2013
Rated 4.0 out of 5.0 by Hockeyguy Fitness Center
Hotel was great overall. Was just disappointed that all of the fitness center equipment was out of order!!!
February 27, 2013
Rated 5.0 out of 5.0 by Safetydave Great choice!
I really enjoy staying here and will stay again when in the area. The staff is top notch.
February 25, 2013
Rated 4.0 out of 5.0 by PreCastGuru Great Experience but theres room for improvement
Hotel, room, everything was well thought out, comfortable and worth the stay. Liked the location, as it facilitated access from the offramp, but far enough away from any noise. The buffet breakfast was good the first day but after day 3, there was a need to change the choices. Also, the buffet staff seem to wait a little to long to refurbish after the coffee/ juice/cereal had run out.
February 20, 2013
Rated 5.0 out of 5.0 by Drchin12 Great Value! Preffered lodging in southern,California
This location is my preffered site for ALL lodging requirements in southern,California. I have changed my perception of Holiday Inn based on my experience with this hotel. Value and service is superior.
February 19, 2013
Rated 5.0 out of 5.0 by elie2702 comfortable bed
Very nice stay, comfortable bed, large and very clean room, good location....
February 12, 2013
Rated 5.0 out of 5.0 by Safetydave Great facility!
I cannot say enough good things about this hotel. The staff is extremely well trained and it shows.
February 9, 2013
Rated 5.0 out of 5.0 by rickiebobbie1 rickiebobbie2
As a pro traveler, I pay close attention to detail. This facility gets it! Priority Club members, you are in for a nice treat! Holiday travelers, you will also be impressed! Thank You for a GREAT stop and for all you do to make us feel Welcome.
February 5, 2013
Rated 5.0 out of 5.0 by Safetydave Definitely stay here again!
I thoroughly enjoyed my stay at the Holiday Inn Ontario. The building is well maintained. More importantly, the entire staff is very professional. Viat, the bartender, is very courteous. Yessica, the front desk professional, treated me in a professional manner. The General Manager has treated me in a very nice way. I will stay here again. I recommend this fine hotel to all.
February 2, 2013
Rated 5.0 out of 5.0 by Safetydave Excellent staff makes the difference!
I thoroughly enjoy this property. The staff makes the difference. The General Manager is quite accomodating. The bartender Viat is very personable as is front desk professional Yessica.
February 1, 2013
Rated 4.0 out of 5.0 by RLSIndy Check your credit card statement closely!
I have stayed at this hotel twice to visit family. I used my priority club points. Both times I stayed here my credit card was charged without authorization. Make a mistake once, okay, I get it. Twice?
I'll be platinum ambassador before this year is out, but this is a hotel I won't return to.
Which is a real shame since the staff are very friendly and exactly what you expect from this brand hotel.
January 31, 2013
Rated 5.0 out of 5.0 by Perez1733 Great place to stay
The staff is very professional and helpful. Very clean. Beds were comfortable. Will refer family and friends to stay there.
January 25, 2013
Rated 1.0 out of 5.0 by rwdreaming Will never go back !!!!!!!!
I have stayed at a lot of Holiday Inns over the years. Over 100 stays per year. This stay was one of the worst. The Saturday I checked out and return home to NJ. The Hotel turned the water off. They had posted that the water would be off from 6:30 am to 7:30 am. At 8:45 the water was still off. Also the lights in the room are terrible. The breakfast was unbelievable bad. Will never stay at this hotel again.
January 24, 2013
Rated 5.0 out of 5.0 by MsWilson Excellent Place for Relaxation!!!!
A great place to relax....Love this Holiday Inn. The Staff is so professional and nice. The rooms are comfortable and housekeeping is accurate. I give the hotel hospitality a very warm and welcoming atmosphere. I recommend this place!!!
January 19, 2013
Rated 5.0 out of 5.0 by Brooks68 Neat Clean and Well Maintained
This last stay over New Year's was probably our 4th or 5th time at this property. Everything was clean and well maintained. Rooms are well sound proofed...you would never know you are next to the Ontario Airport.
January 8, 2013
Rated 5.0 out of 5.0 by kenj769 Plastipak
Very clean room, A welcome change from my stay the nite before
January 7, 2013
Rated 3.0 out of 5.0 by OKIEDOK Business Stay
Great decor. Excellent Resturant and service at the bar. Ants in the bathroom. Workout room had out of service treadmills and TV on the treadmill. Toilet paper holder far from toilet.
December 17, 2012
Rated 5.0 out of 5.0 by OptioCoins Excellent Hotel
I really like this hotel. The staff are friendly, extremely polite and helpful, the building is immaculate, did not eat or drink there, walking distance to the Convention Center, which was my destination, easy to find. My only "complaint" is that the rooms are dark, the paint and walcoverings are dark and there are only 3 light bulbs in the whole room, some being flourescent. The light by the bed is so dim, it is difficult to read in bed. I asked for a brighter bulb, but that did not happen. We had a great rate, arranged by the Coin Show folks and I would recommend this hotel to anyone..
December 13, 2012