Rated 4.5 out of 5 by 86
Rated 5.0 out of 5.0 by Travelgirl Home away from home.
The whole Holiday Inn experience is so relaxing, you feel so at home. The desk staff are professional at what they do. The same goes for the food staff and cleaning staff. They have an exercise room with equipment that gives you a good workout. They have computers (with printer) on the first floor. A great place to print your airline ticket or just check your email. I love their breakfast choices. You can even have eggs, cereal, coffee, tea, juices, fruit, yogurt, milk, different breads and more. I have bee going to this Holiday Inn for many years. I am always glad to get their and relax.
December 28, 2013
Rated 5.0 out of 5.0 by vallet01 Of all my stays
Of all my stays with the Holiday Inn, this hotel is my favorite. Always fresh, clean, quiet rooms. The staff is friendly: as though they truly remember who I am. Like family. Rooms are stocked with plenty of towels. Breakfast is always a winner with my family. I've even been unexpectedly upgraded to a suite on two occasions . Very nice. Walking distance to many restaurants and the Ontario Mills Mall. Whether for business or just a getaway, I highly recommend this location.
December 22, 2013
Rated 2.0 out of 5.0 by Notcomingbackever99 Noisey
Terrible street noise and unhelpful staff. Don't ask for a room away from the street unless you want an argument from the snippy staff. Stay elsewhere!
December 15, 2013
Rated 3.0 out of 5.0 by TriSales Credit Card Imprint
I was very disappointed during checkin to see my credit card imprinted with the old style ink imprint machine. As a business traveler who spends 60-70% of the year in hotels and charges close to 100k a year on an American Express card I was horrified when the front desk attendant took my amex and placed it in the old style imprint machine and put a copy of my credit card on the sign in paperwork - a full 8x11 sheet of paper with all my information, full credit card number, and expiration date. He then left the paper on the counter as he walked into the back office… This is the first and only hotel I have ever seen perform this as all other IHG hotels I have stayed at collect this electronically. With credit card theft at an all time high, I would never stay at a property that performs credit card imprinting.
December 9, 2013
Rated 5.0 out of 5.0 by RC2NL Nice Hotel
We have stayed at this hotel many times. It's very convenient to many of the areas attractions, including ONT airport, Victoria Gardens, Ontario Mills, and some fabulous restaurants. Beautiful location at the foothills of San Gabriel Mountains.
November 21, 2013
Rated 5.0 out of 5.0 by PassingThroughbutNotAgain Great Staff and Great Location
First of all, the Staff is tremendous. I had a question about my stay and e-mailed the hotel several days before my arrival. They answered all my questions and made sure my stay was worry-free. When I arrived, I was greeted warmly. The room was great and very comfortable. This property is among the top 10% of all Holiday Inn Express Hotels I have stayed. It's also in the most convenient location to work, shopping and restaurants. Enjoy your stay; I really enjoyed mine!
November 17, 2013
Rated 5.0 out of 5.0 by LHilton Beautiful Rooms!
I can't think of one single thing to complain about- this hotel has a WONDERFUL breakfast, immaculately clean, beautiful, spacious rooms, and very attentive staff members. I can't wait to stay here again!
November 15, 2013
Rated 4.0 out of 5.0 by Winefiends Rewards for Loyalty?
We have stayed at this property several times for both business and leisure. We have always been treated well as Priority Club members but this past weekend we noted a change in attitude. We checked in late on a Friday afternoon after a long and grueling drive and were surprised no one acknowledged our Priority Club membership at the front desk. If you are going to have this type of program, at least have staff recognize and reward your loyal members. How about an extra bottle of water or two? Almost all other Holiday Inn properties offer some loyalty perks - it doesn't have to be much.
That being said, the room was clean, quiet, and very relaxing. Conveniently located to many shopping and dinning options. We traveled with our 2year old grandaughter. Surprised to find the sofa bed was unuseable because it was cable-tied. However, we'd appreciate the ability to open the windows for fresh air; ours was not able to be opened.
November 6, 2013
Rated 5.0 out of 5.0 by wifey13 great hotel
Comfortable bed and great associates..will be staying again
November 6, 2013
Rated 5.0 out of 5.0 by Rick1520 Excellent hotel and great location.
Great Hotel. One thing I would add is more outlets next to the bedside.
November 2, 2013
Rated 5.0 out of 5.0 by joe367 CLEAN ACCOMADATIONS
Have stayed at this hotel multiple times on business, and it has always been clean and nice professional staff.
My only complaint, if that is even what it is, is that the check in process always seems to take longer than other hotels. Not sure why, but check in can be slow.
October 30, 2013
Rated 5.0 out of 5.0 by Edjs123 Great Experience
Everything was very good. Staff was very friendly, rooms very clean.
October 30, 2013
Rated 5.0 out of 5.0 by Mammasmurf Perfect
The perfect all around hotel to stay at while traveling to our final destination. Relaxing and comfortable.
October 6, 2013
Rated 5.0 out of 5.0 by Limeyagain Great size of room and helpful staff
Needed to stash two bicycles and the guy at the front desk found a great place: immediately. Room was larger than expected and very comfy.
September 26, 2013
Rated 2.0 out of 5.0 by EdsReview Spacious room but unprofessional staff
When I arrived I was not greeted properly as a Platinum member. Nothing was said to make me feel like I was welcomed. I don't think the management has done it's job and trained them properly. I don't think I will go there again.
* Very nice rooms.
September 3, 2013
Rated 1.0 out of 5.0 by Alfred56 I would like the the name and email of CEO
I would like the name and CEO of IHG as manager was no help when i voiced my compliant
September 2, 2013
Rated 5.0 out of 5.0 by joe367 Great Hotel, hot hair dryer
HIE is always a great place to stay. On this visit there was trouble with the hair dryer, as when it was on for just a few minutes smoke would start appearing from inside of the unit. In order to dry my hair I had to turn the unit on and off repeatedly. if the units were not attached to the wall, it would have been as easy to get a replacement from the front desk. I trust that the unit will be replaced on future visits, as HIE is a well maintained hotel.
August 21, 2013
Rated 5.0 out of 5.0 by Sonoma Great experience
I stay at a lot of Holiday Ins. This is one of the nicest. People were ver friendly and room was very comfortable. Very nice job by the managers!
August 19, 2013
Rated 4.0 out of 5.0 Jacuzzi Suite
Excellent customer service at the front desk. The gal was very sweet and professional even though there was a lot of people in the lobby waiting to check-in. I was caught off guard when she asked me if I was staying for business or pleasure. I felt odd at the moment having to answer that especially with so many people around. I guess because I was alone and I tend to be cautious for my personal safety. There were a group of men all from the same company waiting in line to check-in. I guess she probably assumed I was with them. Nevertheless, she was helpful. The only disappointment with the hotel was the Suite that I booked. It was very cramp with an odd layout. The jacuzzi tub as advertised was more of a small whirlpool. There was an old radio/cassette player so no IPOD docking station. There were a few noticeable stains on the carpet and the refrigerator was not cold. When I tried to take a nap, I was able to hear the conversations from people outside at the pool. Just when I was about to fall asleep, the gal at the front desk called my room. She was wanted to see if I needed anything and thanked me for being Rewards member. I've stayed at so many Holiday Inns and I've never had anyone call in to check up on me. So I can't say if it was good or bad. Overall, great location, friendly staff but the room was a huge disappointment for me.
August 8, 2013
Rated 4.0 out of 5.0 by stlogan1974 Good, not great.
I stay at IHG properties quite often, so I have come to expect certain things. This was some of those--clean, comfortable. The staff was friendly. However, I was not greeted as an IHG rewards member (I usually am, and my kids appreciate the treats). Also, there were no hard boiled eggs at breakfast. As someone who eschews carbs, the hard boiled eggs at Holiday Inn Express breakfasts are pretty important to me. Not only that, but the scrambled eggs had meat/cheese in the center of them (like an omelet). I'm sure they were delicious, but that meant I couldn't eat them, either. As a final note, the fitness center was not up to par. The remote control didn't work, so I'd have had to scroll through channels at the tv to find something to watch or turn up the volume. I didn't feel like it, so ran to Mad Men, which is not really a great running show. They had also removed the top portion of the air conditioning unit so I couldn't tell which button did what, and it was turned off, which made for a pretty uncomfortable run. I would stay here again if I were in the area and couldn't find another IHG property to meet my needs, but I wouldn't go out of my way to return.
August 4, 2013
Rated 5.0 out of 5.0 by jafish1971 Perfect
One overnight there on business and it was perfect.
July 31, 2013
Rated 5.0 out of 5.0 by Best2210 Perfect For Night Get Away
Appreciated the complimentary breakfast and helpful staff. The rooms were clean and very comfortable. Arrived around 7pm and staff was very helpful getting us to a room. We had the option to select our room location.
July 27, 2013
Rated 2.0 out of 5.0 by Sadtraveler Amenities
I stay at Holiday Inn Express about 40 weeks a year while on business. There are things that are available at every one I have ever stayed at all around the country that this facility did not have. 24/7 hot coffee and a fresh batch of cookies available in the afternoon. Why would this one hotel not be like all others in the country?
July 17, 2013
Rated 4.0 out of 5.0 by mardrey June 24-28
Overall I would say my experience was average. The toilet ran all night, nearly overflowed a few times. Breakfast has been the same exact items for the past few years. No fresh fruit available.
July 3, 2013
Rated 5.0 out of 5.0 by MRVR Great Place
Excellent staff throughout from desk, to guest services, to the breakfast staff.
Excellent and clean, safe, secure, and in a great location.
Home away from home.
July 2, 2013
Rated 5.0 out of 5.0 by Jillyjog pleasant experience
Always a pleasure to stay at this location staff is excellent and rooms are always neat and clean
June 26, 2013
Rated 4.0 out of 5.0 by KAFluor Average
Breakfast did not have much choice. For example your competition serves corn beef hash and non-pork meat also.
June 11, 2013
Rated 5.0 out of 5.0 by JDJD Customer Service
The room and hotel were clean and the customer service was excellent.
June 8, 2013
Rated 5.0 out of 5.0 by joe367 Stayed a couple of days
stayed over on a Friday & Saturday night, Clean comfortable rooms, helpful staff, great location with lots of restaurants in walking distance. The breakfast was average, served ham one morning and gravey and biscuits the next. Would like a better meat choice like bacon and/or sausage. Food was good enough to get the day started, although not exceptional.
May 31, 2013
Rated 5.0 out of 5.0 by AZgirl Unexpected Surprise
I've stayed at this location on several occasions and have never been disappointed. I consider it my home away from home when visiting the area from Arizona.
On my last visit, after driving 9 hours, I was greeted by friendly, courteous front desk staff. I was informed that my two queen standard room had been upgraded to a suite. I was very pleasantly surprised.
This location never fails to provide quality and care to detail. From check in to breakfast to checkout, other hotels should take a lesson.
May 25, 2013