Rated 4.1 out of 5 by 46
Rated 3.0 out of 5.0 by drumworks2002 Beds are a bit hard
I enjoyed the hotel but beds were rather hard. Staff was friendly.
January 11, 2013
Rated 5.0 out of 5.0 by ken3545 Opelousas
Staff were friendly and breakfast was great. You ordered right from the menu and could have anything you wanted on it.
January 11, 2013
Rated 1.0 out of 5.0 by priorityguest Overall Bad Experience
I have stayed at this hotel before and it has been a decent state.
Initially, the visit was decent; however, the hotel was unprepared for a "loss of power" for nearly 2 hours. There was no back-generator at this facility. Also, we noticed "rusted" water from the water facet. Initially, the front desk manager was sympathetic. However, the evening front desk manager was less sympathetic and I had to basically request for some type of adjustment.
Then, the heater apparently did not work when we tried to use it during this visit. At that point, I was fed up and requested to speak to the hotel general manager. Initially, the hotel manager deflected the request but eventually the general manager called the next morning.
The general manager did his best to "smooth" the situation over. However, a boiling point was reached later that morning.
When I tried to get guest "complimentary" breakfast, the bartender at the Cafe lied about when the Cafe was closed when it was open. Then, I overheard her complaining to the Cook in the back about the time of my arrival for breakfast. When I questioned her about this, she was basically trying to deflect the situation. Finally, she tried to charge me for a breakfast that was "free" to guest.
At that point, I expressed my dissatisfaction and filed a compliant with evening and morning front desk manager. Then, I asked the front desk manager for a phone call to the hotel general manager. After speaking to the hotel general manager, I expressed my dissatisfaction with the whole hotel. As a former member of the Opelousas Community, I advised that this makes Tourism for the City look unappealing to a traveler.
At this point, I will never stay at this hotel.
January 6, 2013
Rated 5.0 out of 5.0 by GT60 GT60
Awesome Hotel, Staff and location.
Will return soon!!!!
December 4, 2012
Rated 4.0 out of 5.0 by Aschommer Convenient location, great staff, great breakfast
Very friendly and accomodating staff- we were 9 people in 3 rooms and everyone had a good time.
December 3, 2012
Rated 5.0 out of 5.0 by PasadenaWayne Great Weekend Getaway
Could not have asked for a better weekend experience to attend a wedding. The property was clean and well maintained. The staff was friendly, efficient and very well mannered. Kudos to the night man, Clifton. He was friendly, helpful and well versed in his duties.
October 27, 2012
Rated 5.0 out of 5.0 by Taw1984 Good Service, convenient to interstate
Stayed at this hotel for a business trip- friendly staff, free wifi, good location, was able to print some documents I needed before my meeting. Would stay here again next time I am in town.
October 27, 2012
Rated 5.0 out of 5.0 by Pops1977 Great food and friendly staff
The food in the restaurant was wonderful. Didn't find any thing that I wouldn't recommend. Ate their every night. Leah was very professional.
October 23, 2012