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Rated 4.7 out of 5 by 129 reviewers.
Rated 5.0 out of 5.0 by Highly Satisfied Everything about my family's stay was great! We had an easy check in and checkout process. The staff was very nice and courteous. The hotel was clean. The rooms were spacious and the bathroom had a walk-in shower which was very accommodating for my mom who is disabled. The beds are very comfortable. And the hotel was nice and quiet. August 28, 2014
Rated 5.0 out of 5.0 by Comfortable room and great servce. We enjoyed our visit with a comfortable handicapped room, easy access and very friendly service. An excellent facility, well-maintained. August 22, 2014
Rated 3.0 out of 5.0 by NICE HOTEL The hotel was very clean and nice. The check-in process took a little to long. The person at the desk seemed flustered. She then told me she had to charge me up front because I was using a debit card. I'm a rewards customer and this has never happened to me before. I told them no problem. Well I check my bank account after my stay and they charged me twice. Once at check-in then at check-out. When I called the hotel of course they could only see one charge. I then had my bank call which they gave the bank the same story. So now I have to dispute the charge with my bank which I have to take time off if work to go fill out all the paperwork. Not so happy about the customer servive August 20, 2014
Rated 5.0 out of 5.0 by Good Holiday Inn Hotel and Suites Orange Park - Wells Rd Good Hotel come here every Year August 18, 2014
Rated 4.0 out of 5.0 by Nice Hotel Traveled with my family and kids. Nice updated and clean hotel. Only issue was with housekeeping who only speaks spanish. Very frustrating. Good thing I knew a little. August 14, 2014
Rated 4.0 out of 5.0 by Military Orders My reservation dates were not correct during my stay, but I was able to rectify. One staff seemed a little irritated by the fact that I asked for the tax to be taken off my bill because I was on military orders. He stated that I should have presented my orders upon check-in, which is understood. But, I was in Military uniform, and no one bothered to ask either to see my orders or if I was staying on orders. The main point is that the staff seemed irritated. August 13, 2014
Rated 4.0 out of 5.0 by Friendly staff great service I stayed at this hotel for business purposes. It had everything that I needed. August 11, 2014
Rated 5.0 out of 5.0 by Loved the suite! The room was more than what was expected. We will be returning! August 8, 2014
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