Rated 4.6 out of 5 by 62
Rated 5.0 out of 5.0 by Navymom17 A wonderful expierience for our entire family
What a wonderful hotel!!! Very friendly, clean & homey!!!! Definitely recommend to everyone I know, thank you for your hospitality!!!
October 18, 2013
Rated 5.0 out of 5.0 by MLuc Jose was fantastic!
I called early on Saturday morning on my way from Augusta to Jacksonville to verify my reservation (I booked with a block of rooms for a wedding). I asked when I could check in because I would be arriving earlier than check in time. Jose assured me there would be a room available when I arrived between 12:30 and 1pm. I got to the hotel, Jose remembered speaking to me earlier, asked me about my trip, told me about the hotel amenities and offered me a drink. I mentioned that I was an IHG member but I didn't have a card or a number. He offered to look it up and add the stay to my account before I checked out the next morning. When I checked out the next morning, I wanted to make sure Jose was able to find my account, again he spoke to me by name and assured me he had found my account. I didn't get to spend a lot of time in the hotel but the room was clean and comfortable. Everything met my expectations and then some. I can't wait to visit Jacksonville again and stay at this Holiday Inn. It's hard to find employees that take their job seriously and truly care about the people they come in contact with daily. Jose is a true gem! I hope someone will take the time to tell Jose how much he is appreciated.
October 17, 2013
Rated 2.0 out of 5.0 by Fordrox NO acknowledgement for rewards club
The desk person told me i was unable to use points for my stay, and never acknowledged my Platinum elite status.
October 10, 2013
Rated 5.0 out of 5.0 by Sandy61 Great Services
room was very clean, excellent service, shower was excellent overall, I was very happy.
September 2, 2013
Rated 5.0 out of 5.0 by booba10 Staff
Your staff is wonderful, polite and very courteous.They made my stay comfortable.
August 27, 2013
Rated 5.0 out of 5.0 by MOWIZKID Second Home
The Holiday Inn staff, rooms and restaurant are excellent. The rooms are very comfortable and perfect for those that travel with their high speed internet better than any in Orange Park. The restaurant has one of the best steaks and grilled salmon you can get anywhere in town. Jose at the front desk greets everyone by name and happy to help with any and issues any guest needs assistance with. When I travel to Orange Park on business, I always ask for the best hotel in the area, the Holiday Inn in Orange Park Florida.
August 25, 2013
Rated 5.0 out of 5.0 by FreqJAXTraveler Best In Jacksonville
After trying many IHG brands in the area, this has become my regular place to stay on business trips in JAX. Well maintained property, rooms are clean, quiet, and comfortable, Food is decent for a hotel restaurant, food and drinks are reasonably priced. The only thing lacking, is recognition for Elite IHG members. Many other Holiday Inns will hold a manger's reception weekly or nightly or give free drink and breakfast coupons daily. This hotel only offers a free bottle of water or beer at check-in and a preferred parking pass that in reality doesn't really mean anything. For your most frequent and valued customers, these little things make a difference.
August 24, 2013
Rated 5.0 out of 5.0 by BrandonMaria Wonderful stay and great service
This was our first time staying at a Holiday Inn Express Suites, and it will not be our last. From the moment we walked into the lobby to check in, the hotel was very modern and well decorated and fresh water with lemon and ice cream were on hand. Our room was as advertised and the military fare for a King bed style room was better than most other hotels in the area but with a much better location to the Naval Hospital, which is what we planned our stay around.
The breakfast buffet at $13.99 was a great value with plenty of hot and cold offerings along with fresh juice and coffee. All in all, this was a great hotel stay.
August 12, 2013
Rated 4.0 out of 5.0 by golfer7 Great Experience
From that start we had a great experience dealing with your front desk after they accommodated our last minute group in finding 3 rooms in order to join another in our party. The hotel itself was exceptionally clean and well maintained and the comfort of the beds and pillows was great. We even got to sit around your comfortable lobby in the evening with other members of our large group visiting Orange Park for a family reunion. We will surely come back when we are in the area. However, you may consider closing down y our restaurant. The food was poor and the wait staff was very unprofessional. On the first day, the waitress thought she was a comedian which was not appreciated and on the second day the other waitress was not attentive to our group of 6 even though there was no one else in the restaurant.(again, bad food). But all I all we will be back but unfortunately you are missing an opportunity to also have our restaurant business.
August 11, 2013
Rated 3.0 out of 5.0 by NYRandy Good but cutting corners
Room was clean and the bed was comfortable. Amenities were lacking. For starters, a small bottle of conditioner shouldn't be too much to expect. The wifi was easy to connect to but kept dropping out every time I tried to access a busy web page; much less a spreadsheet from the Internet. I had planned on staying an extra day but moved to a location where I could work remotely.
July 29, 2013
Rated 5.0 out of 5.0 by Angel2012 Our weekend stay
We will be back soon. It was clean very nice felt very safe and room service was good too.
July 26, 2013
Rated 5.0 out of 5.0 by Linda1654 Welcoming respite
The accomodations are always impeccably maintained.
July 21, 2013
Rated 5.0 out of 5.0 One of the Best Holiday Inn Express Locations I've Seen
What a great experience. The facilities are very clean, hotel is nicely located and accommodations very comfortable and relaxing. This is one of the best Holiday Inn Express experiences I have ever had and one of the lowest prices I have ever paid. This is my new destination hotel when I am in the Jacksonville area.
July 10, 2013
Rated 4.0 out of 5.0 by RHDLG Great Value and experience
For as new as the property is , there are a few minor items that seems to be average or below.
Example, I am a frequent guest, and several of the rooms bathrooms, are needing touch ups or painting/or wall coverings. Floor coverings near elevators are wearing before their time.
Rooms always very clean, and front desk staff super accommodating.
July 8, 2013
Rated 5.0 out of 5.0 by Jeremy010101 Comfortable and decent location
It was comfortable and the staff were friendly. The location was also good, it was right in the middle of every location I had to visit while there.
July 7, 2013
Rated 5.0 out of 5.0 by cat57 nice rooms , friendly service
the service at this hotel was great, from the front desk to the grill restaurant, very friendly. Our room was comfortable and clean, have stayed at many hotels and was pleasantly surprised how nice this one was.
June 30, 2013
Rated 5.0 out of 5.0 by jj53 great service
Very friendly staff clean hotel keep up the great work
June 19, 2013
Rated 5.0 out of 5.0 by Shootingstar Classy holiday inn
I loved the fact that priority club members have special parking spaces! I also loved that there was room service available at this location. I have stayed at several other holiday inn express hotels and this was the first I encountered with these extra amenities. On top of that the staff was very friendly!
June 10, 2013
Rated 5.0 out of 5.0 by Ghaines42 Enjoy the stay
Spent a week and every night was a good night sleep.
June 2, 2013
Rated 5.0 out of 5.0 Great staff and atmosphere
Very nice modern, updated and clean rooms. The staff was excellent. I forgot and left my nice expensive makeup mirror in the bathroom. I called them several days later and asked if I left it and they said yes. They are going to send it to me. I just have to pay for shipping. I couldn't ask for better service. Not too crazy about the breakfast food the only con.
June 1, 2013
Rated 5.0 out of 5.0 by SanFranDude One of the better (if not best) Jax hotels
Hidden in the depths of of the most unattractive suburbs of Jacksonville, Orange Park, this hotel really stands out among all hotels in the entire Jacksonville area for several reasons. First and most important, polite and friendly staff is a rarity anywhere in this city. Status recognition is also excellent, I was given an upgrade to the best available room without having to ask for it. Also, the facility is brand new, clean and just pleasant. I may consider staying here again regardless of the hotel's distance from the city and lack of any attractions nearby. This is the first ever Holiday Inn for me where I had experienced No issues with customer service, room quality etc. The hotel's team made my stay was truly pleasant.
May 29, 2013
Rated 5.0 out of 5.0 by anotherguest Great hotel
We loved the updated rooms and the comfortable beds. The staff was super friendly even through a minor hiccup with our reservation. They were friendly and quick to resolve the issue. I would certainly stay here again.
May 17, 2013
Rated 4.0 out of 5.0 by redsoxgirl74 Very clean and comfortable room
The room was very spacious and comfortable. I enjoyed the option to stay in my room and order room service or go down to the dining room. It was raining all weekend, so I did not get to enjoy the pool or hot tub. I hope to on my next visit.
May 10, 2013
Rated 5.0 out of 5.0 by John7718 Great place to stay
Have stayed at this hotel multiple times and plan to come back. Friendly staff, nice rooms. Good location.
May 7, 2013
Rated 5.0 out of 5.0 by artgonzalez007 awesome
i love this hotel.it is always so clean. then staff is so friendly..they make you feel right at home...its my home away from home.
May 5, 2013
Rated 5.0 out of 5.0 by JS4920 Fantastic service in every area
My husband and I recently stayed at this hotel. We held a Celebration of Life there for one of my family who had passed away. From Kady in conference services, to Nick the Chef to Bryan and Griffin, we could not have had better service. They made an otherwise very difficult situation very easy. Everything was flawless. The entire staff of this hotel are fantastic. I work for an International hotel company, and I actually shared my experience with my corporate office as to the true meaning of service, which this hotel has down pat. I would highly recomment this hotel to anyone who wants fantastic service, wonderful accommodations and the most friendly staff. Thank you all for everything!
May 2, 2013
Rated 5.0 out of 5.0 by DonH Great and Relaxing Experience
My stay started out a bit bumpy but the staff was able to work through it with me and the 2 1/2 weeks there was really nice! I especially enjoyed the hot tub outside....very relaxing. The downstairs restaurant needs some attention to detail, but they do try to serve your food promptly and cooked the way you asked. I would have to say that 50% of the time I ate there, there was an issue with either the delay in getting our food or the dish wasn't cooked to expectations. They did apologize and re-do it though.
All in all, a very good experience!
April 20, 2013
Rated 5.0 out of 5.0 by CS42 Great Hotel
I stay in Jacksonville area for business and after coming across this hotel last year this is where I always stay now....Guest services are great and hotel is excellent...
April 18, 2013
Rated 5.0 out of 5.0 by lila21 Good location and friendly staff
The location was good, the hotel was clean and the staff friendly. We would stay at this hotel again if we are in the area.
April 12, 2013
Rated 4.0 out of 5.0 by Bunu A/C unit
Noisy fan, otherwise a very nice room, great shower!
At 6'2", didn't have to duck under the shower head.
Didn't stay long enough to try the food, maybe next time.
April 4, 2013